The renewal process was easy. Instructions were clear. Although I did not take advantage of all the optional choices offered at this time it is good to know and I go back and add ESA harnesses and th... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The documents were delivered fast. Everything was handled professionally and I didn’t feel judged. Now me and my support animal have the freedom to go together wherever I need to go.
Reakcja na opinię
Support pets makes it easy to renew your esa. Wish it didn't cost so much, however. Thats why i almost let it expire this time. But having my girl with me truely reduces my stress in different envirom... Zobacz więcej
Reakcja na opinię
Needed a ESA letter for my apartment complex and was able to fill out the application. The same day I received my approval. Yay! Thanks guys!
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We are Emotional Support Animal Specialists, connecting our customers to licensed medical doctors who will evaluate them to see if they qualify for an Emotional Support Animal.
Dane kontaktowe
78 SW 7th St, 33130, Miami, Stany Zjednoczone
- 855-700-7387
- info@supportpets.com
- supportpets.com
4,6
Doskonała
2 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very easy to follow and sign up
Very easy to follow and sign up. Quick responses and documents were provided very quickly.
10 marca 2026
Opinia niezależna
Odpowiedź od Support Pets
Awesome! Thank you so much for your feedback and support
You can always count on us
This company has no authority to…
This company has no authority to certify your dog
AND
They are now charging my credit card account monthly with no authorization by me to do so
11 marca 2026
Opinia niezależna
Odpowiedź od Support Pets
Thank you for your comment. We would like to clarify a few points.
Our service connects customers with licensed healthcare professionals who evaluate and issue Emotional Support Animal (ESA) documentation in accordance with applicable federal housing guidelines. These documents have been successfully used by thousands of individuals across the United States for housing accommodation requests.
Regarding the billing claim, we do not offer any item or service that charges monthly. All purchases on our platform require customers to complete our questionnaire, receive approval, and then proceed to checkout by voluntarily providing their payment information.
We previously reached out requesting the reviewer’s full name, email address, phone number, and order details so we could properly investigate the situation, but we did not receive a response.
As a result, we were unable to locate any account or order matching this review.
If you believe there has been an error, please contact our support team with the requested information and we will gladly investigate and provide a resolution. Our goal is always to assist customers and address any concerns promptly.
Count on us
It was quick and easy
It was quick and easy. Thank you for helping me with my emotional pet certificate. Now she can go everywhere with me.
7 marca 2026
Opinia niezależna
Odpowiedź od Support Pets
It is our pleasure to serve, Debbie! Thank you so much for your trust and support
Enjoy the best of life with your ESA
Very grateful for the experience
Very grateful for the experience! I couldn't imagine not having my dog in my life and Support Pet made it possible for us to stay together ❤️ I appreciate it so much.
6 marca 2026
Opinia niezależna
Odpowiedź od Support Pets
Thank you so much for your kind words! We’re really happy we could help make it possible for you and your ESAto stay together. That bond is truly special, and we’re grateful to be part of your journey.
THANK YOU THANK YOU THANK YOU ONCE…
THANK YOU THANK YOU THANK YOU ONCE AGAIN FOR MAKING THIS PROCESS SO SMOOTHLY AN UNDERSTANDING HOW VERY IMPORTANT THIS IS FOR ALL OF US
WE LOVE YOU SUPPORT PETS 🐕 🫂🫂🫂
8 marca 2026
Opinia niezależna
Odpowiedź od Support Pets
Thank you for the wonderful message! We truly appreciate your feedback and support.It is a pleasure to serve and to be part of your journey.
Thanks for trusting and choosing us
Odpowiedź od Support Pets
Thank you for the great feedback! We’re glad to hear you found our service efficient and quick, that's what we aim for. We truly appreciate your support and are always here if you need anything in the future.
Count on us
Service was quick and easy
Service was quick and easy! I’ve tried another company and it was awful! Harley (My Dog) is very important to me! I work with the elderly and some days are extremely hard! Harley feels it and gets me through it! I was recommended by a friend. Geneva was very pleased as well!
Thank you!
4 marca 2026
Opinia niezależna
Odpowiedź od Support Pets
Thank you for sharing your experience! We’re happy to hear the process was quick and easy for you, and we appreciate your friend’s recommendation as well.
Thanks for your trust and support
Loved how easy it was to have my dog…
Loved how easy it was to have my dog with me 24/7! I took him everywhere already but had to hide him because well he couldn't go in everywhere but, now he can thanks to my letter! Thank you, thank you, thank you!
4 marca 2026
Opinia niezależna
Odpowiedź od Support Pets
Thank you so much for your kind review! We’re really glad to hear the process was easy and that your ESA letter has been helpful for you and your dog. We appreciate your trust in Support Pets and are always here if you need any assistance in the future. Count on us
Odpowiedź od Support Pets
¡Muchas gracias por tu comentario! Nos alegra saber que tu experiencia fue positiva. Si en algún momento necesitas ayuda o tienes alguna pregunta, estaremos encantados de asistirte.
Great experience over all
3 marca 2026
Opinia niezależna
Odpowiedź od Support Pets
It is a pleasure to serve, Amantina!
Thank you so much for your trust and support
Attempt to double bill
I paid for my order, in a couple days I started getting emails from Support Pets saying my credit card was declined and that I needed to pay again. I checked with my credit card company and the payment had been processed. I emailed them to inquire because you cannot actually speak to anyone, they never answered. I disputed the charge with my credit card and then the company got back to me saying card was processed, but they gave a refund and wanted me to pay again.
1 marca 2026
Opinia niezależna
Odpowiedź od Support Pets
Hi Matthew,
Thank you for sharing your feedback. Unfortunately, we were unable to locate any record matching the situation described, and we did not receive the information requested that would allow us to review the matter further.
Our support team responds to customer inquiries daily and we have a dedicated department specifically for customer support. If there was any confusion regarding a payment or email notification, we would be more than happy to investigate it.
Please feel free to contact our support team with the email used for the order and the last four digits of the card, and we will gladly review the account and provide a clear explanation. We’re always here to help resolve any concerns.
Love this site
27 lutego 2026
Opinia niezależna
Odpowiedź od Support Pets
Thank you, Shannon! We’re so happy to hear you love the site — we truly appreciate your support!
How quick I got my paper for sunny
25 lutego 2026
Opinia niezależna
Odpowiedź od Support Pets
Thank you, Irma! We’re happy to hear you received Sunny’s paperwork quickly. That’s exactly the experience we aim to provide!
Easy process and simple!
28 lutego 2026
Opinia niezależna
Odpowiedź od Support Pets
Thank you, Corey! We’re glad the process was easy and simple for you. We appreciate your feedback!
Odpowiedź od Support Pets
Thank you for highlighting our quickness and professionalism! We’re grateful for your support and are always here if you need anything.
Odpowiedź od Support Pets
We are happy that our efforts met your expectations!
It is always a pleasure to serve
Everything is fine I’m just puzzled…
Everything is fine I’m just puzzled about the price, and a few other things, if it’s $99 why was my total amount $140 plus dollars to renew and I paid for My Coco vest separately along with the information and tag when will I get them and o don’t see any updates about it, isn’t it a physical vest and tag?
23 lutego 2026
Opinia niezależna
Odpowiedź od Support Pets
Hi there,
Please contact our customer support team directly and we’ll review your order details, pricing breakdown, and shipping status for you right away.
We’ll be happy to clarify everything and make sure you have accurate information about your renewal and any items purchased.
Send an e-mail to info@supportpets.com
Or click the "chat" on our website.
Count on us
Support pets makes the process so easy…
Support pets makes the process so easy and seamless.
24 lutego 2026
Opinia niezależna
Odpowiedź od Support Pets
Thank you, Kristin! We’re happy to hear the process felt easy and seamless — that’s always our goal. We appreciate you sharing your experience!
Every time I sign up it’s an easy…
Every time I sign up it’s an easy process and I appreciate that.
20 lutego 2026
Opinia niezależna
Odpowiedź od Support Pets
Thank you for your continued trust! We’re so glad the process has consistently been easy for you. We truly appreciate your support and are always here when you need us.
Odpowiedź od Support Pets
Thank you, Justin! We’re glad to hear the acceptance and paperwork process was fast and smooth for you. We appreciate your feedback!
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