It is an absolute scam. I booked a tutor online, and for what I thought was a one time session and payment, but hidden in the fine print is a monthly subscription that they do not tell you about.... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Through this app I have met Olwethu, a very responsible and committed aunt who looked for me to be her nephew's tutor for Isizulu I was happy to see Siyamthanda improve in Isizulu. He got... Zobacz więcej
I love the fact that they put you out there ,and make you visible to students even when you are just a beginner. It's also thoughtful of them to not take a percentage of money after every lesson con... Zobacz więcej
I met up with an astonishingly competent tutor trough superprof . The whole process went super smoothly and I was sorted out within a week and scheduled my first meeting within a few days . Keep in mi... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Superprof is the largest knowledge sharing community in the world. Through our platform, we connect students to a vast network of passionate and motivated tutors and teachers, who are available for face-to-face or online lessons.
Dane kontaktowe
42 - 44 rue Alexandre Dumas, 75011, Paris, Francja
- +27 10 500 2289
- hellozar@superprof.com
- superprof.co.za
4,5
Doskonała
371 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I have a great experience with Super…
I have a great experience with Super Prof when I desperately need a maths tutor, I contacted them, and it didn't even take an hour I got a respond that the tutor I requested has agreed to give me lessons. I was so happy with their quick responds which helped me to get started urgently with my lessons; also, the tutor I got Shes knows her work, I understand maths much better in a short space of time.
9 sierpnia 2023
Odpowiedź od Superprof South Africa
Hello Anna
We are so pleased that you have been able to connect with a great Maths tutor via our platform.
We wish you much success on your learning journey.
Regards,
The Superprof South Africa Quality Team
MY EXPERIENCE WITH SUPERPROF
My experience as a first timer was very good- they guided me all the way- and helped me to put my best foot forward- i am so glad that i chose them!
7 sierpnia 2023
Odpowiedź od Superprof South Africa
Hello Teresa
We are pleased to hear that your Superprof experience has been a positive one, and wish you much success on your journey with us.
Regards,
The Superprof South Africa Quality Team
Quick and easy to find a Tutor.
26 lipca 2023
Issuing 35% of the tutors rate payable in the event of postponed lessons.
That customers are only allowed to purchase a 5 or 10 lesson package and not eg. 3 lesson package. I further feel that in the T&C's it should reflect that I addition to 'cancelation' of the lesson within 24hrs of the lesson, they customer aught to also pay 35% fee for 'postponing' the lesson within 24hrs of the lesson. As at the end of the working day be it having the lesson canceled or postponed the tutor doesn't get their full payment of the entire session. I feel this is unfair to the tutor.
I would also like to ask if there could be a manual invoice tab, if the customer pays in cash, the tutor can record this via site so all money transactions are transparent.
26 lipca 2023
Odpowiedź od Superprof South Africa
Hello Caleb
Thank you for sharing your suggestions with us.
At the moment, Superprof South Africa does not manage lesson fee payments from students to tutors, hence we do not record and track these payments on our site. However, this is a functionality which we hope to introduce down the line.
As a private tutor who sets their own rates, you have the option to add a cancellation penalty fee as well as a late postponement fee to your advert. You can also let students know that you would be happy to offer lesson packages that include fewer or more lessons than the standard package options that our site displays.
If you have any further suggestions or queries we can assist with, please do not hesitate to contact us at hellozar@superprof.com.
Regards,
The Superprof South Africa Quality Team
Great thanks
2 sierpnia 2023
Amazing!! I appreciate the speedy response I…
I appreciate the speedy response I received, I was kept in the loop every step of the way. I got paired with a superb tutor within my area which was a bonus!
27 lipca 2023
Odpowiedź od Superprof South Africa
Hello Shirthi
We are so pleased that you are enjoying your Superprof journey and that you've found a great tutor!
We welcome any feedback or suggestions you may have for making the Superprof experience even better for students and tutors alike.
Regards,
The Superprof South Africa Quality Team
Thankful Tutor
In other countries overseas, Turkey the teachers dont pay a subscription at all .
In South Africa they do , hence I moved back to a free membership.
Furthermore, I would like to say thank you .Since November last year , I have been quite busy getting students that contacts me .I do appreciate it .
27 lipca 2023
Odpowiedź od Superprof South Africa
Hello Kashifa
If there is an issue we can assist with which has resulted in this rating of our platform, please let us know at hellozar@superprof.com.
In the meantime, we can confirm that the Superprof South Africa website is free for all tutors. We offer an optional package which tutors can purchase, called the Professional Pass (“Pro Pass”), but no tutor is obliged to use this package in order to advertise on our site.
We’re pleased that you have started to connect with students, and hope that your tutoring journey with us will go from strength to strength.
Regards,
The Superprof South Africa Quality Team
Very easy to use
17 lipca 2023
Tutors responses and regular update of addresses for face to face purposes
I wish the company to remove tutors that are not responding within 24 hours, because you wait more than 24 hours for respond instead of looking for a another tutor. Tutors must update their addresses regularly if they relocate for face to face purposes
15 czerwca 2023
Odpowiedź od Superprof South Africa
Dear Carol
Thank you for your feedback. Our tutors are allowed 72 hours to respond to lesson requests, however, we do encourage them to respond as soon as possible. And we follow up with them after 24 hours to remind them to get back to their students. Whilst we do not delete the profiles of tutors who take more than 24 hours to respond, the profiles of tutors who are consistently unavailable are removed.
We are in complete agreement with you that tutors should keep their profiles up to date, and they undertake to do this when signing up to the platform. If ever you encounter a tutor whose profile does not reflect accurate information, we encourage you to report this to our support team at hellozar@superprof.com.
Regards,
The Superprof South Africa Quality Team
Thanks superprof for your services…
Thanks superprof for your services because without you guys I wouldn't have a great tutor, you service is so quickly and helpful. I love you ❤️❤️
15 czerwca 2023
Odpowiedź od Superprof South Africa
Hello Peeling
Thank you for your wonderful feedback!
We are so pleased that you have been able to connect with a great tutor via our platform, and that your engagements with our team have been positive.
We wish you much success on your learning journey!
Regards,
The Superprof South Africa Quality Team
Superprof enabled me to find an amazing…
Superprof enabled me to find an amazing tutor at a reasonable price!
14 czerwca 2023
I had no problems
4 czerwca 2023
Truly great experience
I am an introverted shy person and Thadeus made me feel so comfortable and safe. He is helping me find my voice in a fun, and encouraging manner. I look forward to walk a long road with him. I am would absolutely recommend him as a tutor!
7 czerwca 2023
Odpowiedź od Superprof South Africa
Hello Lize
We are so pleased that you have been able to connect with a great tutor like Thadeus via our platform.
We wish you much success on your singing journey!
Regards,
The Superprof South Africa Quality Team
Good selection of tutors of all ages…
Good selection of tutors of all ages and varying fees
I always have find the quality of tutors ate excellent and friendly
Quick and efficient way to make contact with your tutor
Very user friendly virtual experience
30 maja 2023
Odpowiedź od Superprof South Africa
Hello Carin
Thank you for your feedback!
We are so pleased that you have been able to connect with great tutors via our platform, and that you have found the platform to be user friendly
We wish you much success on your learning journey, and welcome any feedback or suggestions you may have for making the Superprof experience even more enjoyable.
Regards,
The Superprof South Africa Quality Team
I'm able to make extra money on this…
I'm able to make extra money on this platform as a student.
1 czerwca 2023
A great platform for tutors
I've been a tutor on Superprof since 2020 and it's amazing. I don't struggle to find students and the ones I get are nice.
29 maja 2023
Easy to navigate
Easy to navigate, options to pay needs to be more diverse e.g. EFT, snapscan
15 maja 2023
Odpowiedź od Superprof South Africa
Hello ZB
Thank you for feedback. Your suggestion is very pertinent and we will share it with our product development team for their consideration.
Regards,
The Superprof South Africa Quality Team
Superprof makes things simple
Superprof makes things simple and it is easy to navigate and find exactly what you are looking for. They are so supportive of new students and tutors alike. I like that they are prompt in communicating messages of importance via email and are full of encouragement and praise for our achievements. I feel safe in their hands.
21 maja 2023
Odpowiedź od Superprof South Africa
Hello Dani
Thank you for your wonderful feedback.
We are so glad to hear that you're enjoying the Superprof experience.
If ever you need any assistance, please don't hesitate to contact us at hellozar@superprof.com.
Regards,
The Superprof South Africa Quality Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.