Superprof Canada Recenzje 1569

Wynik TrustScore: 4 na 5

4,0

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I had a terrible experience trying to cancel the monthly student pass. The cancel button is buried in the site and you can only cancel on a computer. I had received confirmation that they canceled it... Zobacz więcej

Oceniono na 5 z 5

Superprof is an awesome platform for both tutors and students. It provides a clear, well-structured system with rules and guidelines that protect both sides. As a tutor, I feel secure knowing there ar... Zobacz więcej

Oceniono na 5 z 5

Tutoring on SuperProf has been an exciting journey for me, the platform had enabled me the opportunity to meet diverse kinds of learners and help them fall in love with Chemistry. The platform is al... Zobacz więcej

Oceniono na 5 z 5

As a music teacher Superprof has been super helpful in finding new students both online and in person. Been using for about 8 months and it's been a great experience so far!

Informacje dotyczące firmy

  1. Instytucja edukacyjna

Informacje przekazane przez różne źródła zewnętrzne

Superprof is the largest community of passionate teachers in over 1200 subjects. Superprof is present in 28 countries and boasts over 10 million tutors worldwide. Whether you're interested in learning French, guitar, or hockey, Superprof is helping to connect those who want to learn with those who want to teach. We all have something to learn or share. With Superprof ♥, you can share and discover your passion!


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Website failed over and over

Website failed over and over. Never loaded properly. Tons of visual errors, not obvious help.

6 marca 2026
Logo Superprof Canada

Odpowiedź od Superprof Canada

Hi Tom,

We appreciate your feedback and apologise that you experienced some technical issues while navigating our site.

Our support team will reach out to you to look into this further.

Best regards,

Oceniono na 1 z 5

Scam of a company

Scam of a company. They take no responsibility for their tutors. Absolutely disgusting.

16 stycznia 2026
Opinia niezależna
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Odpowiedź od Superprof Canada

Hi Sanjay,

We are really sorry to hear that your experience did not meet your expectations.

Please reply to our request for more information through Trustpilot so we can locate your Superprof account and review your case.

We look forward to your response.

Best regards,

Oceniono na 4 z 5

Zero Credibility – Total Lack of Transparency and Accountability

I am beyond disappointed with my experience on Superprof. It is shocking that a platform of this scale is unable—or simply unwilling—to validate a clear version of events during a dispute.

It is not the user's responsibility to fix your internal failures. By choosing to ignore my side of the story, you have proven that you do not care about the integrity of your reviews or the safety of your community. Your platform suffers from a massive lack of credibility and a complete absence of transparency in how you handle conflicts.

If Superprof cannot act as a serious, impartial mediator, then it has no business operating in the tutoring industry. Potential students and tutors deserve to know that if something goes wrong, this platform will leave them stranded without a second thought

**** UPDATE (March 2026):
Following my initial complaint, Superprof's customer service reached out and finally resolved the situation. While the initial experience was frustrating and lacked transparency, I appreciate that they eventually took accountability and fixed the issue. I am updating my rating to reflect this resolution.

26 lutego 2026
Opinia niezależna
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Odpowiedź od Superprof Canada

Hi Najeh,

We are really sorry to hear about this situation, and we apologise for any misunderstanding that may have arisen.

Please note that our team carefully considered all the issues you have raised. In fact, your feedback is extremely relevant to us, as it helps improve our learning community. However, we must follow certain protocols to ensure that reviews are authentic and reflect real experiences. This process also enables tutors in our community to learn from their experiences and continue improving their skills and become better teachers.

We cannot act as impartial mediators without listening to both sides. Everyone can make mistakes, and everyone deserves the opportunity to be heard.

Our customer care team has contacted you to clarify things further.

Best regards,

Oceniono na 5 z 5

Great experience!

We had an excellent experience using Superprof to find a math tutor for my daughter. Her tutor was exceptional patient, knowledgeable, and very supportive. Since working with her, my daughter’s math skills and confidence have improved significantly.
The rates are also very affordable, which made it accessible for our family. I’m so happy we found this online resource, and it has made a real difference in my daughter’s learning. We will definitely be using Superprof again in the future. Highly recommended!

2 marca 2026
Oceniono na 3 z 5

been very hard to find a tutor..

been very hard to find a tutor... they don't respond to messages even after days.

10 marca 2026
Opinia niezależna
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Odpowiedź od Superprof Canada

Hi there,

We are sorry to hear that finding a tutor hasn't been a smooth process.

Please reply to our request for more information through Trustpilot so our team can locate your account and assist you with your search.

Looking forward to hearing from you.

Best regards,

Oceniono na 3 z 5

Lack of transparency.

Edit 03/11/26:
Superprof reached out to me and clarified somethings.

28 lutego 2026
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Odpowiedź od Superprof Canada

Hi Mike,

Thank you for your feedback.

We're sorry to hear that our subscription fees were not clear to you at the moment of signing up.

Superprof provides a service that allows students to connect with available tutors. To access this, you were invited to subscribe to the Student Pass for $49. This was clearly stated on the payment page, including the note that the charge would only be applied if a tutor accepted your request.

Regarding your tutor raising her fee, while all tutors work independently, they must comply with the information advertised in their listings. Therefore, we will reach out to the tutor to clarify the situation.

Our support team has reached out to you to look into this further and provide a solution.

Best regards,

Oceniono na 2 z 5

Disappointment in hidden fees


Update: after replying by email to their comment they have refunded the membership fee.

I signed up for Superprof because I’m trying to find a technology tutor for my grandmother, and unfortunately my experience has been disappointing.

To contact tutors, I first had to pay a $50 membership fee. After reaching out to about ten tutors, only one accepted my request. That already made the membership feel difficult to justify.

What was more frustrating was discovering that the advertised “free first lesson” only applies to online tutoring. Since my grandmother needs in-person help with technology, the first lesson will cost $75 ($50 subscription plus $25 per hour tutor fee). The total cost to simply try one lesson feels extremely high.

I think the platform could be much clearer about these details upfront. The membership requirement and the limitations around the free lesson were not obvious when signing up, and the overall experience felt misleading.

I like the idea of connecting people with tutors, especially for seniors who need tech help, but the pricing structure and expectations should be more transparent. I would be happy to update this review if the situation is addressed.

9 marca 2026
Opinia niezależna
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Odpowiedź od Superprof Canada

Hi Jesse,

Thank you for your feedback. We do appreciate it.

Our team will be happy to review your case.

Could you please reply to our request for more information on Trustpilot so we can locate your Superprof account?

Thanks in advance.

Best regards,

Oceniono na 4 z 5

It is a great platform

Although it iss a great platform for people who dont have much experience like me. However, i would say that this have little exposure so its a bit hard to find students here tk actually teach. But it does get better from that so its still nice.

24 lutego 2026
Oceniono na 1 z 5

Beware the fine print - Superprof is a scam site

Requiring students to buy a subscription with auto renewal is extremely disingenuous since most only require it once and are unaware that the fine print means they will continue to be charged each month. My daughter ended up being charged for 3 months without realizing and then was denied a refund despite only using the service once (oh and there is no way to contact the company outside of a form). Terrible experience.

4 marca 2026
Opinia niezależna
Logo Superprof Canada

Odpowiedź od Superprof Canada

Hi Keith,

Thank you for your feedback.

We're sorry to hear that our subscription was not clear for your daughter at the moment of signing up and about the difficulty contacting our team.

For your information, our support team is available by email at hellocanada@superprof.com from Monday to Friday.

We do not have any contact form, but a live chatbot is available to assist you and connect you with our support team if needed.

Please reply to our request for more information through Trustpilot so we can locate your daughter's account and review her case.

Best regards,

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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