SummitCove Lodging Recenzje 

124
•
Wynik TrustScore: 2.5 na 5

2,3

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I’m a single mom who saves for a long time to take my son on special vacations. Unfortunately, this stay ended in a way that caused unnecessary stress and completely overshadowed our tr... Zobacz więcej

Oceniono na 4 z 5

We liked the location and general layout of the condo. What we did not like were (1) it was terribly hot in the rooms during the day without air conditioning. More fans or water coolers might help, as... Zobacz więcej

Oceniono na 2 z 5

The view was absolutely amazing. This was our first time in Colorado ski trip and the view was breathtaking. My girlfriend and I enjoyed the momentary Snowbound during our trip so we spent a lot of qu... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

We are from texas , we were not informed of the unusually warm weather there. The room was horribly hot . We were given upon request 2 tiny fans . We were trying to make best of it . There was absolu... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Agencja wynajmu domów wakacyjnych
  2. również w kategorii:
  3. Czyszczenie dywanów
  4. Firma zarządzająca nieruchomościami
  5. Sprzątanie domów
  6. Usługa czyszczenia tapicerek i zasłon
  7. Usługa sprzątania

Napisane przez firmę

SummitCove Lodging provides vacation homes, condos, River Run, Lakeside Village and Mountain House rentals plus exclusive guest discounts at Keystone Ski Resort Colorado.


Dane kontaktowe

2,3

Słaba

Wynik TrustScore: 2.5 na 5

124 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,3

Wszystkie recenzje

(124)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 1

Napisz recenzję
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Oceniono na 4 z 5

Key Cards

The lodging and other building facilities were great! Clean, well kept, roomy, and everything in the room worked as it should. This was an offseason stay, and I would love to come back when the snow starts flying.

My only other feedback would be about the room and parking key cards. The fact that I need separate keys for the room and parking is an inconvenience. More concerning was that I received 2 of each key type and one of each type didn't work.

3 grudnia 2019
Opinia niezależna
Logo SummitCove Lodging

Odpowiedź od SummitCove Lodging

Hi Thomas,
Thank you so much for staying with us, we are happy to hear you enjoyed the condo. Good news! We are currently in the process of switching the majority of our properties to a new RFID key card system that will allow for just one entry key. Unfortunately the lock types are typically determined by HOAs, so we don't have always have control over the lock type / key system. We hope you'll come back for a winter visit and hit the slopes!

Oceniono na 5 z 5

Great Experience

We've been using Summit Cove for years – easy booking and they always take care of us if we ever have problems with our accommodations.

3 grudnia 2019
Opinia niezależna
Logo SummitCove Lodging

Odpowiedź od SummitCove Lodging

Thank you, David. We are pleased to have the opportunity to serve you in Keystone. Hopefully we'll see you again soon!

Oceniono na 5 z 5

My entire experience with Summit Cove…

My entire experience with Summit Cove Lodging was top notch. The check in was easy. The condo was perfect. Very clean, easy to get to and central to so many things. We plan on coming back to the area and we will book through Summit Cove again

27 listopada 2019
Opinia niezależna
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Odpowiedź od SummitCove Lodging

Thanks for your review, Sharon! We are very glad we were able to provide you with a great experience and hope to see you again soon in Keystone!

Oceniono na 1 z 5

We are from texas

We are from texas , we were not informed of the unusually warm weather there. The room was horribly hot . We were given upon request 2 tiny fans . We were trying to make best of it . There was absolutly nothing to do there for senior citizens . Then We were called back to texas for a family medical emergency and not offered any refund . I certainly will not refer any one to summit cove for vacation anytime

27 listopada 2019
Opinia niezależna
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Odpowiedź od SummitCove Lodging

Hi Grace,
Our apologies that the room was warm; unfortunately properties just weren't built with air conditioning and they do cool off in the evening with the windows opened up. Many of our older guests enjoy summer activities like gondola rides, golf, 5-star dining, or walking the many trails or paved walking paths. We're sorry to hear about your family emergency, we recommend that next time you would purchase travel insurance so you may be refunded in unforeseen situations. Thank you for your feedback.

Oceniono na 5 z 5

Wonderful value

Wonderful value, gorgeous setting. Accommodations were clean and comfortable. Staff very helpful. Would stay again!

27 listopada 2019
Opinia niezależna
Oceniono na 5 z 5

We Truly Love staying in Keystone River…

We Truly Love staying in Keystone River Run Resort in the Summer ! The resort is nice and not over crowded. Our kids love hanging out and the bike paths are awesome ! We’ll be back again next July !

27 listopada 2019
Opinia niezależna
Logo SummitCove Lodging

Odpowiedź od SummitCove Lodging

Thank you Eric! Don't forget to book direct and take advantage of the returning guest loyalty discount! We can even book you at the same condo if you love it! Thanks again and see you next summer!

Oceniono na 5 z 5

Excellent

Excellent. We went two years in a row. We enjoyed it very much! Hopefully we get to go again?

27 listopada 2019
Opinia niezależna
Oceniono na 5 z 5

Very friendly and helpful staff and the…

Very friendly and helpful staff and the property was excellent

26 listopada 2019
Opinia niezależna
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Odpowiedź od SummitCove Lodging

Thanks very much Aaron, we'd love to see you again for your next Keystone visit! We offer returning guest loyalty discounts on your future stays, too!

Oceniono na 4 z 5

Nice facility, enjoyed stay, but some major deficiencies

We liked the location and general layout of the condo. What we did not like were (1) it was terribly hot in the rooms during the day without air conditioning. More fans or water coolers might help, as well as instructions at check-in about them, (2) billiards equipment in common area was often not available, limited number of cues, lack of adequate cue chalk, and no powder, (3) living room furniture and dining room chairs were very uncomfortable; recliner was broken, and (4) TV and cable were not wired and working at check-in requiring maintenance to fix quickly. Pool and hot tub were nice. Family friendly for all ages.

26 listopada 2019
Opinia niezależna
Oceniono na 5 z 5

Super easy to book and everything was…

Super easy to book and everything was done on-line. We got to the Condo a little early and had trouble accessing the garage, but worked it out quickly. Keystone is a terrific resort with the town of Dillon close with lots of stuff to do. I'd definitely book with SummitCove again.

26 listopada 2019
Opinia niezależna
Oceniono na 3 z 5

Wedding Party Stay

I got a phone call the night before our check in stating that the room we were supposed to stay in was on a floor that they were carpeting the hallway in and that they needed to change our room. We had looked at many rooms and purposely chose the one we did because it was right next to the wedding venue. We complied and they gave us two options of rooms. I still believe that the room we ended up staying in wasn't as nice as the original one we had picket out. When we got to the new room, the furniture was up on top of the counter and the couch as it looked like they had just cleaned the carpets. I put the furniture back where it was supposed to go. Later that night and all the following day, my wife's asthma started to flare up. When she left the room, it seemed to get better. We suspect that because of the newly cleaned carpet, that it was possible that spores from the ground may have been in the air. It caused for a rough stay overall. I did decide to call in the next week to let someone know about our experience, and I just got an apology and they called to the cleaning staff to let them know about the furniture being left on top of the counter tops and couch. I would have thought that maybe from the beginning when they had to switch where we were staying that they would have offered us a discount on our stay or possibly a free night for next time. I could have gone better.

26 listopada 2019
Opinia niezależna
Oceniono na 5 z 5

I have always had great luck with…

I have always had great luck with Summit Cove Lodging. The pictures of the condos are always exactly what you get.

26 listopada 2019
Opinia niezależna
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Odpowiedź od SummitCove Lodging

Thanks Marty- we do our best to portray our properties as accurately as possible and provide detailed information to guests! We hope to earn your business on a future stay. Thank you for choosing SummitCove Lodging!

Oceniono na 2 z 5

Disappointed

I am EXTREMELY Disappointed with my stay. It's a nice place, but the WiFi didn't work the entire time. Every time I contacted someone they would tell me to reset it, but it wouldn't work every time. Nothing was done about it.
Also, they told us that the shops and restaurants within summit cove would be open- but they weren't!
Not too happy with broken promises and the unwillingness to help. No apologies or anything.
One time our keys didn't work to get in and since no one is at the front of each place, we had to wait for someone to let us in the building which was annoying. Least of my worries, though.

26 listopada 2019
Opinia niezależna
Logo SummitCove Lodging

Odpowiedź od SummitCove Lodging

Hi,
We are so sorry that you experienced issues with the internet during your stay. Regarding the restaurants, Keystone Resort did close for the summer season earlier than normal, that may have been the change of schedule and we apologize that we weren't aware of that in advance. We hope you still enjoyed the condo and the wedding. Thank you.

Oceniono na 5 z 5

AWESOME SERVICE

We booked through SummitCove lodging twice, October 2017 & October 2019. Both experiences were awesome!! We are planning to come back in March 2021 & will definitely book through them again. I had tons of questions, some not even lodging related and they still took the time to help me and give advice. Thanks for the great experiences!!

26 listopada 2019
Opinia niezależna
Oceniono na 3 z 5

Dangerous stairs

The outside stairs, of which there were many, did not get shoveled for 2 days. The heating system is complex with multiple thermostats and a combination system - there should be some instructions. Same for TV use. Where are you supposed to take the trash? The door combo only locks if you pull the door tight - that also needS some instruction that you have to enter combo to lock. It was a very nice condo but some key info missing....

26 listopada 2019
Opinia niezależna
Logo SummitCove Lodging

Odpowiedź od SummitCove Lodging

Hi Richard,
Our apologies about the snow on the stairs, we will report it to the building manager. We will also send our maintenance team to look at the door. Your check-in and confirmations had information regarding trash and keys, but it sounds like overall we should give you more information, so we will work on improving those communications! We hope you still enjoyed your stay and we hope to serve you again soon! Thank you for staying with SummitCove Lodging.

Oceniono na 5 z 5

Easy booking online with char option available.

Easy to book online. Chat option available when booking to answer questions one might have before booking. Slight discount for returning customers. Let you know when the particular unit is ready if before the normal check in time. Take care of problems if they occur quickly. Pictures of condo, etc. pretty accurate. Friendly upon check in. Rapid check out option available.

26 listopada 2019
Opinia niezależna
Logo SummitCove Lodging

Odpowiedź od SummitCove Lodging

Thank you Kathy, we are happy to hear you enjoyed your stay with SummitCove Lodging! We would love to host you again during your next visit to the mountains.

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