SuitopiaRecenzje 

847
Wynik TrustScore: 3.5 na 5

3,5

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Es un escándalo para los vecinos y para los propios clientes. Es imposible descansar. Dicen que respetan las horas de descanso según marca la ley. Ojalá que cuando vayan a un hospital les toque un... Zobacz więcej

Oceniono na 5 z 5

Veldig fornøyd med bestillingen. Fikk først stoffprøver og bestilte deretter en smoking etter helt eget design på nettsiden. Designmodulen fungerte veldig godt og jeg kunne tilpasse helt etter eget øn... Zobacz więcej

Oceniono na 1 z 5

Måtte fikse på smoking som ikkje lignet illustrasjons bilder på nettside. Fekk sydd om på både bukse og jakke sjå lokal skredder. Sutopia dekket da ikkje mer enn 1000kr av kost fekk eg beskjed om,... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

VELDIG FORNØYD med Suitopia! Ikke bare er kvaliteten på både bryllupsdressen og skjorten ypperlig, men de er også sabla raske på å svare og er veldig hjelpsomme på kundeservice! Kjempebra opplegg... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Krawiec
  2. Sklep z odzieżą męską
  3. Krawiec męski

Napisane przez firmę

Suitopia offers custom fit clothing for any style, shape, size or age. The selected garment is tailored according to your individual measurements and is one of a kind. This means we have zero stock inventory and that each order is made upon request. Gone are the days with over production and unnecessary textile waste. Our mission is to produce wardrobe classics and favourites that last decades rather than seasons, with an honest production chain that doesn’t compromise the future for coming generations. Suitopia was founded in 2006. Since then we have dressed celebrities such as Phil Collins, been costume designers for movies such as the Hunger Games and now have more than 100 000 registered customers.


Dane kontaktowe

3,5

Średnia

Wynik TrustScore: 3.5 na 5

847 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,5

Wszystkie recenzje

(847)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 1

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

The suit order was for my daughters…

The suit order was for my daughters wedding, quality was good but the trouser leg length was 19in leg instead of 31in, measurements were checked several times and they asked for photos which we sent and still they got it wrong. The trousers can't be fixed for the wedding so have had to spend more money on a suit from somewhere else, had it not been for covid and shops being closed when the order was placed I wouldn't use them. They have a no return no refund policy so we have lost £500.00 at a very expensive time.

14 września 2021
Logo Suitopia

Odpowiedź od Suitopia

Hi Russ! Since our tailor's where suspicious of the measurements in this order we asked you to re-measure yourself according to our measurement guidelines before production of your suit started. As our claims department have noticed on the pictures you've sent us for reference, the 31in referred to is in the inner leg. As we've guided you in our e-mail correspondence, according to the pictures and the description sent to you, the measurement of the trousers must be taken on the outside of the leg.

Sincerely,
Sofie

Oceniono na 5 z 5

Great product.

Great sizing and didn't take long to be delivered.

13 września 2021
Logo Suitopia

Odpowiedź od Suitopia

Thank you for your feedback! Wishing you a great day ahead!

Best,
Sofie

Oceniono na 1 z 5

Det kostar mer än det smakar

Det gäller ordernr: 80417

Det kostar mycket mer än vad det smakar. Jag är väldigt besviken....igen. Ersättningskostymen som jag fick passade inte heller. Den passade bättre än den första kostymen men skräddarna hade ändå totalt missbedömt måtten, igen.... Mitt råd till er på suitopia är att byta leverantör/skräddare för ni kommer att förlora kunder. Ni har redan förlorat mig som kund men jag hoppas att ni lär er av era misstag och gör kommande kunder rättvisa åtminstone.

Ändringar behövdes göras både på byxor, väst och kavaj. Summan uppgick till 2088kr. Enligt suitopia ska jag få tillbaka 1000kr om de nu håller sin "Perfekt passform garanti". Den fjuttiga summan kommer dock inte att ersätta all tid, pengar och frustration som jag lagt ner på det här jippot, Nu hoppar jag av den här karusellen, det får bli första och allra sista gången jag provar på suitopia. Aldrig mer igen.

Om ni vill ha en överprisad, illapassande kostym som kommer flera veckor för sent så välj Suitopia. Annars råder jag er att spara era pengar och köpa en skräddarsydd kostym när ni är ute och reser istället där ni ser på plats vad ni får. Inga fler måttsydda kostymer för min del tack.

28 sierpnia 2021
Logo Suitopia

Odpowiedź od Suitopia

Hej Daniel! Vi håller en ständig dialog med våra partnerskräddare för att säkerställa att de håller en jämn kvalitativ nivå på sitt arbete. Vad vi kan se så beställde du din kostym den 26 juli och fick den levererad till ditt utlämningställe den 16 augusti, vilket är inom ramen för vår produktions- och leveranstid om 3-5 veckor. Då vi har tiotusentals nöjda kunder är det tråkigt att höra att du är missnöjd, trots att vi försökt allt vi kunnat för att du ska bli så nöjd som möjligt. Vi hoppas att du får en fantastisk höst framåt!

Mvh
Sofie

Oceniono na 5 z 5

Super Service

Super Service! Sehr gute Qualität!

25 sierpnia 2021
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Odpowiedź od Suitopia

Thanks Georg for your rating and review! Keep in touch by signing up to our newsletter and follow us on Instagram for updates and special offers!

Best,
Sofie

Oceniono na 1 z 5

Tyvärr var inte kostymen jag fått…

Tyvärr var inte kostymen jag fått uppmätt till belåtenhet. Jag hade beställt en slimfit men som skräddaren som korrigerade den sa: den är sydd efter Classic Old fashion. Dvs farfars gamla kostym.
Positivt va att suitopia betalade 60% av kostnaden av korrigeringarna som var ganska omfattande.

23 sierpnia 2021
Logo Suitopia

Odpowiedź od Suitopia

Hej Jesper och tack för de bilder du har skickat in på din kostym! Vår passformsgaranti täcker mindre justeringar upp till 1000 kr. Om det är större justeringar som behöver göras innebär det oftast att vi behöver titta på en omproduktion av kostymen med uppdaterade mått, vilket hade varit aktuellt i ditt fall om du kontaktat oss innan de mer omfattande justeringarna gjorts. Då hade vi också kunnat kontrollera om det var ett mätnings- eller produktionsfel.

Vi kan försäkra dig om att det är sällan som vi får reklamationer pga produktionen och guidar dig därför själva gärna rätt i ett eventuellt nytt köp av kostym. Om du vill testa på det på nytt, vänligen maila oss på customerservice@suitopia.com så får du 50% i återvändande rabatt.

Mvh
Sofie

Oceniono na 1 z 5

Worst pair of pants... EVER

I ordered a red blazer and a pair of white pants from suitopia. The following happened...
1. There was no telephone number one could contact the staff. I reached them via IG but that gave me nothing other than some late responses.
2. The people who took our measurements in Malmö did their job very poorly (in less than 30 seconds).
3. After a few weeks I received my parcel. The blazer looked fairly good, but the pants were the WORST!
4. I tried to contact them many times in a span of a few days, and I finally got a reply from one of the staff apologising for the late reply due to new summer interns. I hate they don't have a mobile number and every reply takes them many days to respond.
5. The tailer to whom I brought the pants suggested that I should not spend a penny on them as they were in very bad condition.
6. I sent many emails to the staff requesting a refund but they tried to persuade me by almost making me order a new pair of pants. The reason I did not order a new pair was the fact that the occasion I was willing to wear the pants on had already passed and I did not want to pay 1700+ kr for a badly sewed pair of pants AGAIN.
7. When the staff finalised that there was no way they could refund me, I asked them how to make an official case and where I could post my reviews.
8. I suddenly received a reply where they made ´an exception' just for me and I received a refund in a few weeks.
9. the staff were not rude at all; I hated the company itself and I am NEVER going to purchase from them at all: no telephone number + late responses + expensive products + no sessions where one could try the products to see if they fit + no official refund system!

best,

22 sierpnia 2021
Opinia niezależna
Logo Suitopia

Odpowiedź od Suitopia

Hi Ejaz! We are sad to hear that we didn't meet your expectations. As you rightfully mention, we normally do not offer refunds, due to the fact we offer tailored clothing individually adapted for your body. However, it seems like there has been a misunderstanding. In order to reach that "like a glove" feeling of your suit we are offering a Perfect Fit guarantee. If it for some reason is not possible to make adjustments - perhaps due to a production error or measurement error by our partner tailor (something that unfortunately happens in rare occasions) - we offer a free remake of the pants. This means you don't have to pay anything for them. You can read more about our Perfect Fit guarantee here: https://www.suitopia.com/en/perfect-fit-guarantee/

Best,
Sofie

Oceniono na 5 z 5

Top Anzug

Sehr gute Verarbeitung und absolut gute Passform! Der Anzug sitzt wie angegossen!

12 sierpnia 2021
Logo Suitopia

Odpowiedź od Suitopia

Thanks for the review and kind words! We hope to see you soon again.

Best,
Sofie

Oceniono na 5 z 5

Toppen!

Bra kvalité på tygerna. Behöver justera lite i längden på jackan annars mycket bra passform!
Enkla att ha och göra med vid frågor och är snabba på att svara.

10 sierpnia 2021
Logo Suitopia

Odpowiedź od Suitopia

Hej Lukas och tack för dina fina ord och roligt att du uppskattar våra tyger! Det ska vi hälsa vår sourcingavdening som köper in tyger från noggrant utvalda leverantörer. Genom vår passformsgaranti, som ingår kostnadsfritt i alla beställningar, så säkerställer vi en skräddarsydd kostym som sitter som handen i handsken. Vi hoppas du kommer få många roliga minnen i din kostym!

Mvh
Sofie

Oceniono na 1 z 5

Don't buy from this shop

Don't buy from this shop. They order from China and it's bad quality 👎👎👎👎

5 sierpnia 2021
Logo Suitopia

Odpowiedź od Suitopia

Hi Jonas and thanks for your feedback. We are sorry to hear that you've experienced bad quality and would love to know more about this. We have therefore contacted you by e-mail. We have vetted our suppliers carefully and is working together with the only tailor in Asia that signed the Fashion Pact together with Western fashion companies. One of our core missions however is built in our business model - not to overproduce and make clothing last longer than fashion.

Looking forward to speak with you soon again!

Best,
Sofie

Oceniono na 4 z 5

Bra service

Bra service, företaget hjälper dig får den kostymen ni önskar.

30 lipca 2021
Opinia niezależna
Logo Suitopia

Odpowiedź od Suitopia

Hej Nooman och tack för din återkoppling! Glöm inte att du kan signa upp dig på vårt nyhetvsbrev, där du blir först att höra om nyheter och erbjudanden!

Mvh
Sofie

Oceniono na 5 z 5

The Perfect Fitting Tuxedo

Getting ready for an event is hard and finding something of QUALITY to wear as a man is a serious task. Especially when it comes to needing a tuxedo for a formal event. ALL tuxedos need to be sized to fit a person to perfection.I was on edge thinking about all that could be or go wrong after I placed my order. So when I recieved my tuxedo in the mail during the proposed time and it fit ALMOST PERFECT I was floored, shocked and elated at the same time. I just have to taper the bottom of my pants legs to my personal liking. Suitopia, you guys are classy, dependable and HIGHLY affordable when it comes to custom made items. You have impressed the hell out of me, and you now have a life long customer. Thank you for a GREAT experience!!!

29 lipca 2021
Opinia niezależna
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Odpowiedź od Suitopia

Dear Choice, thank you for the positive review! We are so happy to hear that you feel satisfied with your order and that you where impressed by the quality, it is our goal to deliver good quality tailor made suits to all of our customers and we are glad that we succeeded to do this for you. Happy to have you as a customer and you are more than welcome back!

Kind regards,
Viktoria

Oceniono na 5 z 5

Best fit I have had

The suit fit perfectly. Very satisfied

27 lipca 2021
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Odpowiedź od Suitopia

How nice to hear that you are satisfied with your order, Andre!

Oceniono na 1 z 5

Order a custom suit that’s was supposed…

Order a custom suit that’s was supposed to be a tan/ dark beige for my wedding when it arrived it was almost white and not at all what the picture showed when I ordered. So I unfortunately had to go out and buy a completely new suit and am stuck and out all that money with a suit I won’t be wearing

23 lipca 2021
Logo Suitopia

Odpowiedź od Suitopia

Hi Dalton, we are sorry to hear that you feel unsatisfied with your order. Our customer service team will contact you for further information on your order.

Kind regards,
Viktoria

Oceniono na 5 z 5

The suit has an excellent quality

The suit has an excellent quality, plus the customer service is very very good!

20 lipca 2021
Opinia niezależna
Logo Suitopia

Odpowiedź od Suitopia

How nice to hear that you feel satisfied with your order and our service, Lukas. You are more than welcome back!

Kind regards,
Viktoria

Oceniono na 5 z 5

Excellent

The Material is so good

16 lipca 2021
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Odpowiedź od Suitopia

Hi Natthaphon, we are very happy to hear that you feel satisfied with the material.

Kind regards,
Viktoria

Oceniono na 4 z 5

The blazer as usual was perfect

The blazer as usual was perfect. I am impressed by your tailoring. It could not be better. Five out of five for the blazer. However the postage was not tidy. It could have been better. Since I got an excellent product I overlook that small flaw.

10 lipca 2021
Logo Suitopia

Odpowiedź od Suitopia

Hi Oladapo! We appreciate your feedback! Unfortunately we can not keep our third-party couriers' vehicles clean, but we do guarantee a perfect fit of our suits (why we also are extra glad you received this). Wishing you a great summer ahead!

Best,
Sofie

Oceniono na 3 z 5

Good but new prices are too expensive

It's a great site, the suits are well made, the fabrics are nice. Unfortunately the new prices skyrocketed, I will probably not order again.

7 lipca 2021
Logo Suitopia

Odpowiedź od Suitopia

Hi Thomas and thanks for your feedback. We are currently updating our inventory with even more premium fabrics. It is true that some of our fabrics have increased in price, but some also decreased.

Best,
Sofie

Oceniono na 1 z 5

Wedding Suit

I ordered a Wedding Suit in London Night Blue, which was a more elegant fabric. But when the suit arrived it appeared to be a cheaper fabric (without asking BTW!).
After complaining, we found an agreement: I would keep the suit I received, I would get back the difference in money and I would get a new waistcoat (because it was not fitting well). We are more than 2 weeks later, the waistcoat is not sent yet. My wedding day is coming in less than 2 weeks. I can tell you already: it will not arrive. This was the last time I ordered a suit on this website. You cannot rely on them.

6 lipca 2021
Opinia niezależna

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