studioshake.co.uk Recenzje 

Sent wrong case and initially denied that happened (insinuating the error was mine) but subsequently admitted error and agreed to send replacement. Increased from 1 star to 2 stars as a result. I shouldn’t have needed to provide pictorial evidence of their error.

Studioshake offer a very poor service. I ordered a IPad Pro cover on 6th Aug. Even allowing for the weekend it was not posted until the evening of the 15th Aug. That in my opinion drives a coach and horses through their claim to 1-2 business days for dispatch. I received the item on 17th just 2 days with Royal Mail no delay by the RM all the delays at the hands of studioshake. The item was a tracked item so why not give the customer the tracking info - ‘cos that would show up their dispatch timings as bogus!

Kept me informed regarding dispatch and delivery
Thanks
Steven

Ordered an iPhone case & magnet for car vent. Arrived fine but only lasted me 3 months. The magnet on the back of the phone cover has completely broken off so now I can’t use the cover or the vent magnet. I have contacted the company 3 times now & sent a picture of the faulty cover & no response. Buyer beware - product not fit for purpose & no reply from Customer services.

Excellent iPhone cases. Great quality at affordable prices delivered promptly. Easy navigation on their website

Ordered a phone cover on 12th may - still not received despite being told to wait and it will arrive shortly. Takes a week for them to respond to an email and basically refuse to give a refund. Certainly would advise people not to use this company as I don’t expect I’ll ever receive item or refund

And still not received!

ordered iPad cover for my sons iPad for holidays which we go on in 3 days yet to receive any update on delivery or when this is going to be here. Very frustrating and will be money thrown down a drain if not here before we go. Very very disappointed.

Just another person hoping people read these reviews prior to ordering in order that they can instead purchase at a company that will actually deliver what they’ve paid for. Pressed “Pay” on May 12th with the instruction that delivery will be 3 - 5 days and we’ll receive an email once dispatched. Still no email and no delivery. Judging by the replies from this company on Trustpilot, we’ll be told “some deliveries get delayed” seemingly this is the norm for Studioshake. Requested a refund, but something tells me that will be delayed as well.

BEWARE
Ordered a phone case over a week ago, no updates about delivery as promised, tried to contact Studioshake by email, no response, had to resort to their ‘chatbot’, once again no response.
Looked at all the other terrible reviews for this company so i’m now beginning to think i’ve been scammed.
DO NOT ORDER from this site.
There is no customer service, very disappointed.

I ordered an iPad cover for my sons birthday 2 and a half weeks ago and it still hasn't arrived. I have emailed and was told to basically wait out and get in touch if it still doesn't arrive. After the order didn't arrive again that week, I emailed again and got the exact same generic response on their next email.

Paid far too much for a product which within a month was already faulty. No response to the multiple emails I’ve sent or their web chat. They claim to deliver excellent customer service which is far from the truth. Avoid at all costs.

Terrible experience, took ages to receive the order with no response from emails or webchats. Finally item arrived and was not the quality item I was led to believe it was. I returned the item but still no refund and no response from any contact I have tried to make.
Avoid, do not use this company.

Very poor quality item received. No updates on delivery given. Then when I tried to return it I was told I was outside of the 14 days return window when they make it incredibly hard to make a return, having to print off forms etc.

Unnecessarily difficult company with poor quality product. Avoid.

I ordered a kids Ipad case on Sunday, it is now Friday and it hasnt even been dispatched yet even though the delivery time quoted clearly states dispatch within 1-2 days. I emailed customer service yesterday for an update and no response. We have an ipad not being used waiting for this case to protect it and a very upset little boy. I will not be recommending and would like a refund so I can sort something quickly.

I am still waiting for my phone case and I have tried emailing and using their chat option but no response, I am forced to start a claim back for my money via the credit card company. I can only assume this is a fake site with no people running it as a business, just a scam to get money.
It has taken this review to get a response from the company, asking for the order number of 15472, I have sent numerous emails and chats with the order number of so check them and get back to me, its crackers that I am having to communicate via this review.

Ordered an iPhone case January 12th, have attempted to contact the company multiple times. No response, forced to post this message in an attempt to get one. I’m owed an update, happy to receive the product or I simply just want a refund. No delivery notice, nothing and it’s now one month and counting. Do not recommend ordering from this company based on my experience to date.

Edit following reply:

It’s frankly shocking that no response comes from your support chat but immediately you respond here. Please give me a number to call so I can talk to someone, no delivery notification was received and no product was delivered.

The website was very clear. It was very easy to navigate to get want I wanted. The price and quality were spot on and it was delivered promptly. I am now a very happy customer. Well done guys.

The website was easy to use and the product range is excellent. I found just what I wanted and it was dispatched quickly. The quality is excellent and just what I was looking for. My only slight issue is that I was not informed about how long it would be before it was delivered. I contacted the company and they responded very quickly and put my mind at rest. I would happily recommend studioshake.

I first ordered the wrong iPad cover, but StudioShake replaced it promptly & without fuss. All the procedures were easy, from ordering through to replacement, it arrived quickly within days, and the correct cover is perfect, in quality and material. Good prices too. I recommend the company.

Terrible service. I used this company because I like supporting small businesses. They are doing themselves a huge disservice with their tardy customer service and horrible delivery times. Ordered an item Jan. 18, money taken straight away. No updates whatsoever on the delivery up until today. They have been very good about sending me advertising and soliciting for items I have no interest in -- even though I'm pretty sure I did not subscribe to their newsletter. I have emailed them and contacted them on their online chat, but no response at all. Want my money back ASAP.

Ordered Jan. 18 / order #15203

UPDATE ON MONDAY JAN. 29, 2024:
I'm still waiting and actually done waiting. I would like an immediate refund pls. It's been 11 days now and clearly this will not get sorted.

UPDATE ON TUESDAY JAN. 30, 2024
I finally received my order this afternoon and I thank you for that. The packaging was adequate and the item itself is of good quality. Can I pls urge you to work on your delivery times. Your products are really good but as you can see from your ratings, people are complaining about your tardy deliveries. I want to support you and other independent vendors instead of Amazon — so pls try to improve this area of your business.

Many thanks, Laura.