Zero communication. Case has not arrived and a partial refund for postage has been processed but no-one will reply to my email to give me a tracking number (maybe cos it doesn't exist) or refund the c... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
DREADFUL! I ordered a case on 4TH MARCH 2026 but when received it was not as hoped so returned for refund. I supplied proof of postage and they confirmed receipt. Still awaiting refund THREE MONTH... Zobacz więcej
Reakcja na opinię
Be careful with this company. The quality of the products are low and when they break there are no one responding. I’m now waiting 4 weeks after contacting them multiple times. I bought two of their i... Zobacz więcej
Reakcja na opinię
I ordered a phone case and after almost 2 weeks it hadn't arrived. I got I touch with studio shake and got an almost immediate response to say it had been delivered to my neighbour so picked it up fro... Zobacz więcej
2,3
Słaba
138 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 95% z negatywnych recenzji
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
scam company send different cheaper…
scam company send different cheaper products to those pictured AVOID.
25 października 2025
Opinia niezależna
Odpowiedź od studioshake.co.uk
Thank you for taking the time to leave your feedback. We are genuinely concerned by your experience and apologize that the product you received did not meet your expectations or our standards.
We ensure the quality of all the items we sell,. We have a rigorous quality control and fulfillment process to ensure the product you see advertised is the exact item you receive.
Truly great service
Truly great service. I ordered the wrong size phone wallet and sent it back for a complete and swift hassle free replacement.
8 września 2025
Opinia niezależna
Rubbish
Rubbish! Ordered case for my iPhone 14. Didn’t fit phone and if you put a card in the slots wouldn’t close.
Very cheap and nasty. Went straight in the bin!!!!
11 lipca 2025
Opinia niezależna
Odpowiedź od studioshake.co.uk
Hi
We're truly sorry to hear that the iPhone 14 case you ordered was such a disappointment and didn't meet your expectations. It sounds like you experienced multiple issues, from the fit to the card slots, and that's definitely not the quality we aim for.
We'd appreciate the chance to look into this further and understand what went wrong. Please could you contact our customer service team with your order details? support@studioshake.co.uk Your feedback is important, and it helps us improve.
I ordered wrong iPhone case
I ordered wrong iPhone case, I returned item for a replacement,but it got lost in the post, I some how lost proof of posting, I emailed this lovely lady at customer service, (Carly) and explained the situation, Carly said that as a gesture of good will she would replace the item. I highly recommend this company and will definitely use them in the future. Many thanks Carly. John Eaton.
1 czerwca 2025
Opinia niezależna
Odpowiedź od studioshake.co.uk
Hi John,
Thank you for your kind words, it means a lot to our business. We are happy we have customers such as yourself and lets us know we are on the right track! Take care and see you soon John!
Thank you
Carly
Helpful and efficient
Just to say many thanks to Carly for sorting a replacement for a lost order very efficiently,the products ordered are of very good quality and well priced.
Thanks Alan
1 maja 2025
Opinia niezależna
Worst company I have ever dealt with
I bought a phone case which is extremely bad quality. It immediately began to peel, crack and discolour. I have been trying to contact the customer service for 4 months and have had no response to any of my emails. NEVER use this company, they are drop shipping cases off of temu and have no real staff
24 kwietnia 2025
Opinia niezależna
Odpowiedź od studioshake.co.uk
Hi Leah,
It's truly disheartening to hear about the poor quality of the phone case and the lack of response from our customer service team. We sincerely apologize for the frustration and inconvenience this has caused you.
We acknowledge that your order was placed in December 2024, and we received your initial contact on March 19th, 2025, regarding the discolouration of the case. While it's possible that some discolouration can occur due to normal wear and tear and usage of the product over time, we understand your disappointment that this happened within nearly three months of use.
Unfortunately, as this timeframe falls outside of our standard warranty period, we are unable to offer a refund or replacement in this instance. We truly regret that we cannot provide a more favourable resolution.
We are taking your feedback seriously regarding both the product quality and our customer service responsiveness. We are actively working to improve our processes to ensure that our customers receive both high-quality products and timely support.
Thank you for bringing this to our attention. Your feedback is valuable as we strive to do better.
Bought a phone case which didn’t fit my…
Bought a phone case which didn’t fit my phone. I had to pay for the return and it’s been almost more than 10 days that nobody gets back to me. I sent them several emails and they keep ignoring me.
No refund has been received. Very disappointed
21 marca 2025
Opinia niezależna
Odpowiedź od studioshake.co.uk
Hi Mirela,
We sincerely apologize for the unacceptable delay in processing your refund and for the lack of communication you've experienced. We understand how frustrating this situation must be, and we are truly sorry for the inconvenience caused.
We have now processed your refund for the returned phone case, and you should see the funds reflected in your original payment method within 3-5 business days. Please note that processing times can vary depending on your bank or payment provider.
We are also addressing the internal communication issues that led to your emails being overlooked. We are taking steps to ensure that all customer inquiries are handled promptly and efficiently in the future.
Once again, we apologize for the extended delay and any distress this has caused. We value your business and hope that this resolution demonstrates our commitment to rectifying the situation.
If you do not see the refund reflected in your account within 3-5 business days, please do not hesitate to contact us immediately by replying to this email, and we will investigate further.
Thank you for your patience and understanding.
Sincerely,
Absolute waste of time and money
Absolute waste of time and money. Took 3 days to get a response by email by which time they wanted photographic evidence which was no longer possible due to the length of time it took to reciece a response. The screen protector doesn't allow your fingerprint to be recognised. This left my phone locked and the only option was to take the screen protector off to turn off the sensor but this cracked the screen protector. I cannot express enough to avoid this as much as possible. Far better options on Amazon.
21 lutego 2025
Opinia niezależna
Odpowiedź od studioshake.co.uk
Hi Jack,
We are truly sorry to hear about your frustrating experience and the issues you encountered with our screen protector. We understand your disappointment with the delayed email response, which unfortunately prevented you from providing the requested photographic evidence. We sincerely apologize for this lapse in our response time.
We also regret to learn that the screen protector interfered with your fingerprint recognition, leading to your phone being locked. We understand the frustration and inconvenience this caused, and we are deeply sorry that removing the protector resulted in it cracking.
To explain our refund process a bit, it's necessary for us to have either the physical item or photographic evidence to verify any reported issue. This allows us to assess the product's condition, identify potential manufacturing defects, and ensure fairness for everyone. Without this, it's difficult for us to confirm if the problem stemmed from the product itself, and it helps us prevent any fraudulent refund requests. Additionally, returned items are inspected by our quality control team to identify recurring issues and make improvements. Disposing of the item eliminates this important step. A policy requiring returns or evidence also helps prevent abuse of the refund system. Without it, claims would be hard to verify, potentially leading to financial losses and higher prices for everyone. This is a standard practice for most retailers, both online and in physical stores. Ultimately, without visual proof or the item itself, we cannot verify any claim, and therefore, we must deny the refund request.
We value your feedback and will be taking your comments regarding the fingerprint sensor compatibility and the product's durability into serious consideration. We are continuously working to improve our products and services, and your experience will help us identify areas for improvement.
We understand your recommendation to explore other options on Amazon, and we respect your decision. We once again apologize for the negative experience you had with our product and our customer service.
Very poor customer service for refunds
Bad customer service
Unfortunately one of the items sent to me arrived broken. Studioshake were very good in replacing it however by the time I returned and received the new item it was too late (as it was for a present).
I returned the item with proof of postage. I contacted them to ask where my refund was and had to send the proof to them. Now after another week I still have not heard from them despite chasing up by email. Poor service and reading some of the reviews on here I would be wary of buying things sadly. If Studioshake read this, I would really appreciate some contact as to when I will receive my refund. Very bad customer service and I wonder if they are going to refund me at all.
7 lutego 2025
Opinia niezależna
Odpowiedź od studioshake.co.uk
Hi Fiona,
We sincerely apologize for the negative experience you've had with our customer service, and especially for the delay in receiving your refund. We understand your frustration, particularly as the replacement item arrived too late for its intended purpose.
We want to assure you that your refund has been processed and should arrive in your account within 3-5 working days. There was an unfortunate delay in our system which prevented the automatic processing of your refund after we received proof of postage. We are working to rectify this issue to prevent similar situations from occurring in the future.
We regret that our communication regarding your refund was not as prompt as it should have been. We value your business and are disappointed that we fell short of your expectations. Please accept our apologies for any inconvenience or distress this has caused. If you do not receive your refund within the stated timeframe, please don't hesitate to contact us directly so we can investigate further.
3 weeks and still no refund
Studio Shake received returned products from me on 8 Jan, but no confirmation of this and of when my refund will be issued. Poor service. Again.
28 stycznia 2025
Opinia niezależna
Odpowiedź od studioshake.co.uk
Hi Adam,
Thank you for providing your proof of postage, I have now processed a full refund in line with your direction to the original payment method. Your refund will be received within 3-5 working days, thank you for your patience on this matter.
Full refund not received
After being told that I would receive my long overdue refund…..Studio Shake have once again fleeced me by only returning £32.99 of my purchase price of £40.63. Why have I not been refunded my complete price as I even paid for the return postage for the item. Why do customers have to go through this prolonged process from such an incompetent company such as Studio Shake…..a further reply and a further full refund is now once again required….hope all future customers are reading this saga I am having to deal with ! Dreadful ! Why is this issue being so difficult 😞
27 stycznia 2025
Opinia niezależna
Impossible to get a refund on a…
Impossible to get a refund on a returned item which was returned in original packaging to the address given by the company.
Ordered item and arrived in good time but item not the right size (my error) so returned by Royal Mail recorded delivery within 24 hours. No refund has been received despite showing proof of recorded delivery.
Don't go to Studio Shake for anything.
2 stycznia 2025
Opinia niezależna
Odpowiedź od studioshake.co.uk
Hi Anne,
A full refund in line with your direction to the original payment method has already been issued. Your refund will be received within 3-5 working days, thank you for your patience on this matter.
Returned a purchase on 27/12
Returned a purchase on 27/12 (wrong size ordered - my mistake) and have heard nothing since. Have emailed 3 times and tried their on-line chat with no response. Dreadful customer service.
27 grudnia 2024
Opinia niezależna
Odpowiedź od studioshake.co.uk
Hi Jeanne,
Apologies for your experience over the busy period, I have now processed a refund in line with your direction to the original payment method. Your refund will be received within 3-5 working days, thank you for your patience on this matter.
Ordered a green phone cover
Ordered a green phone cover, not cheap, £27. Order did not arrive. They eventually sent a replacement. Black not green! They said to return it and sent a pre paid envelope. Eventually my green phone cover arrived 3 weeks after original order. Unusable. The card slot has a raised lip right around it so it’s impossible to access the card! Surely products should be tested and seen to be fit for purpose. Weeks later, no acknowledgement of receipt of the returned goods, and no refund as yet. Poor poor service. Avoid
14 grudnia 2024
Opinia niezależna
Odpowiedź od studioshake.co.uk
Hi Shirley,
I am so sorry to hear about the trouble you've had with your phone cover order. Please accept our sincerest apologies for the multiple issues you've encountered, from the initial non-delivery and incorrect replacement to the faulty product and lack of communication regarding your return and refund.
This is certainly not the level of service we aim to provide. We understand your frustration, especially given the price of the cover and the time you've invested in resolving this.
To help us investigate this further and expedite your refund, could you please provide us with the tracking number for the returned black phone cover to our email support@studioshake.co.uk. This will allow us to quickly locate the package in our warehouse and process your refund immediately.
We appreciate your patience and understanding. We are committed to resolving this for you as quickly as possible.
Expensive for Quality of Items and Non existent Customer Service
Waited 10 days and still no item received, tried to webchat them and got no response, 12 days in I emailed them to cancel the order and they totally ignored that and posted it out the following day, eventually received the item 18 days after ordering. Totally understand if they were overwhelmed with orders but the failure to respond to customer queries is not acceptable. Additionally when your order goes through you don’t get an order number or anything just acknowledgement of the payment received. On top of that I was very disappointed with the quality of the item I received.
2 grudnia 2024
Opinia niezależna
Odpowiedź od studioshake.co.uk
Hi Neighomy,
We sincerely apologize for the extremely poor experience you've had with your recent order. We understand your frustration and want to address the issues you've raised.
We are very sorry that your order took 18 days to arrive. This is far longer than our standard delivery time, and we understand how frustrating this must have been. This delay unfortunately coincided with the extremely busy Christmas and Black Friday period, which placed unprecedented demand on our fulfillment and delivery systems.
However, while this contributed to the delay, it does not excuse the lack of communication you experienced. Not responding to your webchat and email requesting cancellation is completely unacceptable, and we are investigating why this occurred. It is certainly not our intention to ignore our customers.
We are taking steps to improve our customer service response times and ensure that all customer inquiries are handled promptly and efficiently, regardless of order volume.
We understand that this experience has been incredibly frustrating, and we sincerely apologize for the inconvenience and disappointment caused.
Regards
StudioShake
I wish I had looked at the reviews…
I wish I had looked at the reviews before I purchased from Studioshake. I needed to send back the item as it was incorrect. My initial emails were responded to quickly. I sent the item back, and now they have the item and my money. I cannot get a response from them to tell me if the item I want is being sent. This is so frustrating as there is no telephone number to speak to them. I would like them to respond to my emails as they say they are open 7 days a week, but I haven't had a response for 3 days.
16 grudnia 2024
Opinia niezależna
Odpowiedź od studioshake.co.uk
Dear Jo,
Thank you for contacting us. We apologize for the delayed response, which was due to the high volume of inquiries during the recent Christmas and Black Friday period. We understand this may have caused inconvenience, and we appreciate your patience.
We can confirm that your exchange/replacement has been dispatched and delivered via Royal Mail (tracking number 280659007000B68473451).
We apologize again for any inconvenience this may have caused. Please let us know if you have any further questions or require additional assistance.
Sincerely,
The StudioShake Team
Poor service & product
I was concerned at the time it was taking for my phone case to arrive so tried to contact them by phone, this wasn’t possible so I e mailed to ask when it would arrive, I now have the phone case after chasing studioshake but I never received an e mail back at all to say sorry for the delay just got a message saying it was now being dispatched. I also have to say that the quality of the I phone 15 phone case with card holder is very poor, the card holder is literally a slit in the back of the phone case & it is near on impossible to retrieve any card once put in there, 2 cards just is a no go, very disappointed.
1 listopada 2024
Opinia niezależna
Odpowiedź od studioshake.co.uk
Hi Alan,
We are so sorry to hear about your experience with your recent order. We understand how frustrating it can be when deliveries are delayed and when a product doesn't meet expectations.
We take customer feedback very seriously and will use your comments to improve our services. We will investigate the delay in your order and why you did not receive a response to your email. We will also review the design of our card holder cases to see how we can improve them.
We hope you will give us another chance in the future.
Sincerely,
The StudioShake Team
Stay clear of this company
I would give it zero stars if I could Still not received a phone case I ordered over 10 working days ago, had no refund and no communication total disgrace stay clear of this company you have been warned..
Their reply is a complete fabrication of the truth The item was never posted. I’ve checked with the post office. They’ve done a search nothing was ever posted to my address from this company they continue to blame postage which is a lie.. Guess what Gotta wait another five days for my refund going to contact my bank see if they can help ..I think it’s somebody’s garage somewhere ordering items from China. These people need to be stopped. should’ve gone on trust pilot first I would have seen the bad reviews lesson learned
13 października 2024
Opinia niezależna
Odpowiedź od studioshake.co.uk
Hi David,
We're truly sorry to hear about your frustrating experience. We know how disappointing it is when an order doesn't arrive on time. Unfortunately, sometimes packages can get lost in transit, which is what seems to have happened in this case.
We've already processed a full refund to your original payment method, and you should receive a confirmation email soon. We hope this resolves the issue promptly.
Thank you for your understanding.
Hi David,
Rest assured we tried our best to fulfil your order and have issued you a full refund as requested which you will receive soon, once again apologies for the inconvenience and stress caused.
Good quality
Good quality, fit and colour- I like the pull out ring - phone stands up well!
23 października 2024
Opinia niezależna
Disappointing
Ordered a laptop case and stylus which both took much longer than the estimated 7 day delivery time to arrive, with no tracking. The laptop case is fine but the stylus is not what's depicted on the website. It says it's compatible with most touchscreen devices but is instead just a cheap version of an apple pen, and only works with Ipad.
Overpriced products, slow delivery and you won't receive what you paid for.
31 sierpnia 2024
Opinia niezależna
Doświadczenie Trustpilot
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