De website is heel duidelijk en werkt goed. De prijzen worden direct getoond in Euro's. Na een bestelling heb je nog 15 minuten om te wijzigen of te annuleren. Maar waarom zou je dit doen? Het zijn pr... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Item shipped and arrived quickly. Kept informed if it’s progress via tracking. Bag arrived well packaged and in perfect condition. The bags themselves are beautifully made and true to images and des... Zobacz więcej
Once again, Strathberry nailed it—this bag is absolutely gorgeous. You really can’t stop at just one. It’s the kind of piece you end up wanting in multiple colors for different seasons and occasion... Zobacz więcej
Reakcja na opinię
This was my first purchase from Strathberry, and it will not be my last! It’s such a beautifully crafted bag, and very unique. I love all the details. You can tell it’s made from high quality material... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Shop the Strathberry collection. Discover luxury handbags, leather tote bags and designer purses. Designed in Scotland, UK and handcrafted in Spain.
Dane kontaktowe
Zjednoczone Królestwo
- strathberry.com
4,3
Doskonała
463 recenzji
Odpowiada na 98% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Strathberry
Thank you so much for your kind feedback, we’re delighted to hear this. Enjoy carrying it!
Mosaic nano WOW!
Super look and super quality! Happy to have bought my first Strathberry bag. Happy with customer service when I wrote for a question. I will by again
13 stycznia 2026
Opinia niezależna
Odpowiedź od Strathberry
Thank you very much for taking the time to share your experience. We are so happy to hear that you are pleased with your first Strathberry purchase and your experience with our Customer Service team.
Beautiful bags and cashmere
I have ordered bags and also cashmere accessories from Strathberry. All have been amazing quality. I love their timeless style. All my orders have arrived promptly and beautifully packaged. I ordered some items as gifts for Christmas last year and everyone was really delighted with their presents. Some of my bags I have had for quite a few years now and the quality is still superb. Highly recommended.
3 stycznia 2026
Opinia niezależna
Odpowiedź od Strathberry
Thank you for taking the time to leave such a wonderful review.
We are so pleased to hear you’ve enjoyed the quality, timeless style, and gifting experience with Strathberry over the years. Your continued support and recommendation mean so much to us.
Beautifully made bags that are well worth the money
I am obsessed with my beautiful Charlotte Drawstring in Oxblood. The leather is so soft, it is beautifully made and it holds everything I need. It also arrived within days of me ordering it as a gift to myself after a work promotion. I love it so much, I might get it in navy too!
12 stycznia 2026
Opinia niezależna
Odpowiedź od Strathberry
Thank you so much for your kind review!
We are so glad to hear that you are obsessed with your Charlotte Drawstring in Oxblood.
We really appreciate you taking the time to share your experience.
Stunning Bag
Stunning Bag
I’ve recently bought the hobo bag and I absolutely love it! The craftsmanship is fantastic and it came beautifully packaged. I have had many compliments on my bag, it’s practical and beautiful at the same time!! Highly recommend to anyone who wants affordable luxury bags.
13 grudnia 2025
Opinia niezależna
Odpowiedź od Strathberry
Thank you so much for your lovely review! We’re thrilled to hear how much you love your hobo bag and that the craftsmanship, packaging, and practicality all stood out to you. It’s wonderful to know you’ve been receiving so many compliments, thank you for recommending us, it truly means a lot.
Massive fan of the brand
I have bought numerous bags from Strathberry in last few years and they are such excellent value for money! Always arrive beautifully packaged too.
10 stycznia 2026
Opinia niezależna
Odpowiedź od Strathberry
Thank you so much for your continued support! We’re delighted to hear how much you enjoy your Strathberry bags. It’s also wonderful to know the packaging adds to the experience. We truly appreciate your loyalty and look forward to welcoming you back again soon.
Great product
Great product
Staff are so pleasant knowledgeable and helpful
11 stycznia 2026
Opinia niezależna
Odpowiedź od Strathberry
Thank you so much for your kind feedback! We’re delighted to hear that you love the product and found our team pleasant, knowledgeable, and helpful. We really appreciate you taking the time to share your experience.
Strathberry Mosaic Bag in soft croc-embossed walnut leather
I absolutely love my new Strathberry Mosaic bag...in soft croc-embossed walnut leather. The handbag itself is beautifully made and of extremely high quality. The process of placing my order to delivery of my bag was extremely quick and I was kept informed throughout the ordering, shipping and delivery stages. Thank you so much...and I look forward to placing my next order very soon!
16 stycznia 2026
Opinia niezależna
Odpowiedź od Strathberry
Thank you so much for this wonderful review! We’re thrilled to hear how much you love your Mosaic bag in soft croc-embossed walnut leather, it’s a beautiful choice. We’re also delighted that your experience from ordering through to delivery was smooth and well-communicated. Thank you for your kind review and support, and we very much look forward to welcoming you back again soon.
I bought a mosaic bag in the color…
I bought a mosaic bag in the color taupe on the Strathberry site during a promotion at the end of 2025 (order number: 205748). I received the bag that is very well made and was beautifully packaged the week before Christmas. I requested immediately a return as the bag did not fit my frame as expected. My return was registered and I was to await further instructions via e mail. The instructions never came. I waited patiently. Finally I emailed Strathberry numerous times about my issue. Again with no reply. Now my return window has passed. I don’t understand the complete lack of communication on my matter. Even to be informed I can’t return the bag. I will never buy from this company again. I feel scammed. The bags are too expensive not to have the option to return them.
25 stycznia 2026
Opinia niezależna
Odpowiedź od Strathberry
We’re very sorry to hear about your experience and completely understand how frustrating this must have been, especially given the timing around the holidays and the value of the purchase.
Please accept our sincere apologies, unfortunately, your initial emails were directed to our spam folder, which caused the delay in our response. This is certainly not the level of service we aim to provide, and we’re sorry for the inconvenience this caused.
Our Customer Care team has now been in touch directly and has provided prepaid return labels for your order. If you experience any issues at all with the return process, please let the team know and they will be happy to assist further.
Thank you for bringing this to our attention.
Odpowiedź od Strathberry
Thank you so much for your kind feedback. We’re delighted to hear you love the handbag and find it so special. Enjoy carrying it!
Phenomenal bag
Phenomenal bag - so pleased with it!! Great customer service too
21 stycznia 2026
Opinia niezależna
Odpowiedź od Strathberry
Thank you very much for your kind review! We are so pleased that you've had such a positive experience, as this is definitely what we aim to provide our customers.
Odpowiedź od Strathberry
We’re sorry for the delay. We’ve sent you a request for your order number so we can chase this with our finance team. Thank you for your patience.
Beautiful bag, beautifully packaged
I ordered an item from Strathberry which arrived fast, beautifully packaged and was even better in the flesh than it looked online. Their bags are stunning with service to match.
Highly recommended.
20 listopada 2025
Opinia niezależna
Odpowiedź od Strathberry
Thank you for such a wonderful review! We’re so pleased you loved the bag, the packaging, and the service. Your review truly means a lot to us.
Superbly made bag and swift delivery
8 stycznia 2026
Opinia niezależna
Odpowiedź od Strathberry
Thank you! We’re delighted you loved the bag and the speedy delivery .
Fabulous quality product and excellent…
Fabulous quality product and excellent customer service. Thank you.
1 grudnia 2025
Opinia niezależna
Odpowiedź od Strathberry
Thank you so much for your kind words! We’re thrilled you loved the quality and our customer service.
I received the tote bag and was unhappy…
I received the tote bag and was unhappy with the way the straps lay. Its not practical for daily use. Tried to get refund and they refused me. These things arent stated when buying product. They lack customer service and retaining customers.
17 stycznia 2026
Opinia niezależna
Odpowiedź od Strathberry
Thank you for taking the time to share your feedback.
As confirmed in our correspondence, this item was a personalised product and, in line with our returns policy, personalised items are non-returnable unless deemed as faulty.Although this is stated during the ordering process and in our Terms & Conditions, we appreciate you sharing your feedback and have taken it on board. We will be reviewing how this information is displayed to make it clearer and more prominent for future customers.
We’re sorry to hear that the Melody Tote did not meet your expectations in terms of strap style and practicality. This will also be shared with our Design Team for further review.
Thank you again for taking the time to share your experience. We really appreciate your feedback and value the opportunity to learn and improve.
Poor communication and long delay
I placed an order on December 1st (order #208104) for two bags: one was in stock and the second one was scheduled to ship at the end of December.
The in-stock item was not shipped until I contacted customer support weeks later. At that time I received a shipping notification that looked like both bags were dispatched, but only one arrived.
Customer support then told me the second bag would ship “in a few days”, but nothing happened for another three weeks. The second bag was finally shipped today, with zero follow-up, no explanation and no proactive communication.
Overall it took almost 2 months from order to completion, with unclear timelines and no proper updates.
19 stycznia 2026
Opinia niezależna
Odpowiedź od Strathberry
Thank you for taking the time to share your experience, and we’re genuinely sorry for the frustration and inconvenience caused by this order.
You’re absolutely right to expect clearer timelines, proactive communication, and accurate shipping notifications, and we fell short on all three. The delay in dispatching the in-stock item, the misleading notification suggesting both bags had shipped, and the lack of follow-up regarding the second bag are not the standard of service we aim to provide.
We completely understand how disappointing it must have been to wait so long for a complete order, especially after being given unclear and overly optimistic updates. That’s on us, and we sincerely apologise for the poor communication and handling of your order.
Your feedback has been shared internally so we can improve our stock management, shipping notifications, and customer communication going forward.
Thank you again for your patience, and for holding us accountable to do better.
arrived late
Unfortunately I can't give a positive review, my bag arrived late, too late for the person I was going to gift it to. The tracking from Strathberry and Fed X differed from day to day which was extremely frustrating, wouldn't buy from here again based on the delivery times and conflicting delivery dates, Quality of the bag was ok but not worth the price
8 stycznia 2026
Opinia niezależna
Odpowiedź od Strathberry
Thank you for taking the time to share your experience.
We’re very sorry to hear that your order arrived later than expected and that this meant you were unable to gift the bag as planned. We understand how disappointing and frustrating this situation must have been.
We also apologise for the conflicting tracking information between our updates and FedEx. We appreciate how confusing this can be and recognise that clearer, more consistent communication is essential, especially when delivery timing is important.
While we’re pleased to hear that the bag quality was acceptable to you, we’re sorry that you did not feel it represented good value for the price. Your feedback regarding both delivery reliability and overall experience has been taken on board and shared with our team, as it helps us identify where improvements are needed.
Thank you for bringing this to our attention, and we regret that we did not meet your expectations on this occasion.
Dissapointing customer service
The products are of very good quality, but the service is disappointing. My order took much longer than the estimated delivery time and arrived almost a month after purchase. I had to send several emails to customer service due to the significant delay, and their responses were very slow, often taking days and not particularly helpful.
8 stycznia 2026
Opinia niezależna
Odpowiedź od Strathberry
Thank you for taking the time to leave a review.
We’re delighted to hear that you’re happy with the quality of your purchase, but we’re very sorry that the delivery took much longer than expected and that we did not meet your expectations.
We completely understand how frustrating it is to wait nearly a month for an order and to have to follow up multiple times for updates. Delays of this nature are disappointing, and we apologise that our responses were slow and not as helpful as they should have been during that time.
Your feedback has been carefully noted, as it plays an important role in helping us improve our delivery processes and the support we provide when issues arise. Thank you for your patience and for bringing this to our attention.
Poor quality, poor delivery and overall disappointment
I am very sad to say I had a very bad experience with Strathberry, so much that I feel I need to share it here.
On December 28th I ordered a red bag from Strathberry. At the same time I also ordered a similar bag from DeMellier, as I was deciding between the two brands. The DeMellier bag arrived in two days via express shipping. The Strathberry bag, however, went on what felt like a world tour through the UAE, China, and who knows where else.
I contacted Strathberry several times. They did respond and tried to help, which is the only reason this is not a zero star review.
By January 14th, seventeen days later, I still had not received my bag and I had to open a formal claim with FedEx myself. The bag finally arrived today.
When I opened the box, which was very nice, I was honestly shocked. The bag looks extremely cheap. My own mother, who does not care about luxury at all, asked me why I had bought a faux leather bag.
The quality is simply awful. The cord is flimsy, the straps that should close the bag do not stay in place, and the heavy metal hardware on the sides makes the bag collapse. You cannot even tie it properly because the leather feels so weak that I am convinced it would tear. It looks and feels poorly made. I don't think the bag is faulty, I only think the bag is poorly designed and not worth the price in any shape or form.
I own many bags across different brands, from Louis Vuitton to Coach, DeMellier, Polene, and Mansur Gavriel. This is by far the worst quality bag I have ever received.
The final shock came when I tried to return it. Strathberry charges 53 euros to return the bag unless it is officially considered damaged. Fifty three euros just to send it back.
After what already happened with FedEx, I am not willing to risk another international shipment, pay 53 euros, and then most likely be told that this poor quality is “normal” and have my refund refused.
This has been a frustrating, expensive, and extremely disappointing experience from start to finish. I would not recommend Strathberry to anyone.
15 stycznia 2026
Opinia niezależna
Odpowiedź od Strathberry
Thank you for taking the time to share such detailed feedback.
We are truly sorry to hear about your experience, and we understand how disappointing and frustrating this must have been from start to finish.
First, we again sincerely apologise for the delivery delay and the complicated shipping route. This is not the experience we aim to provide, and we regret that you were put in the position of having to open a claim with FedEx yourself. While international shipping can sometimes be affected by customs and carrier routing, that does not lessen the inconvenience you experienced.
We are equally concerned to hear your comments regarding the quality and design of the bag. Strathberry takes great pride in our craftsmanship, materials, and design, and it is very upsetting to learn that the bag did not meet your expectations or compare favourably to other brands you own. Your feedback about the leather, structure, and hardware has been noted and will be shared with our product and quality teams for review.
As previously communicated by our team, we would, of course, assist and cover the return charge.
This is clearly not the impression we want to leave, and we appreciate you acknowledging our customer care team’s efforts to assist you along the way. We would very much like the opportunity to review your case again and see if there is anything further we can do to help. If you are willing, please contact our customer care team directly and reference this review so we can look into your order and concerns in more detail.
Thank you again for your honesty. We regret that we fell short on this occasion and truly appreciate your feedback.
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