Quality very poor and deflects from the high quality of the Apple Ultra watch. Compared to genuine Apple products Strapology have a big gap to bridge.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Delivered two weeks later than expected. Quality decent, but other sites offer the exact same (Redefine Chinese made strap) cheaper. Unlikely to use them again. They also pose as a UK based site f... Zobacz więcej
Firstly the good, the straps are good quality and priced well. The not so good, although the domain is UK based your order is actually shipped from overseas. As I write this I’m still waiting on on... Zobacz więcej
Ordered 3 straps. The ones with buckles are good, but I ordered one with a magnetic strap - it was so poorly secured that it would loosen during exercise, and after having it on for one day, it flew... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Bringing you the biggest variety of Apple watch straps, Strapology puts a focus on style and quality without breaking the bank. With a range of exclusive Apple watch straps that each have their own distinct look and feel, there is a strap here offered by Strapology that any Apple watch owners can discover - including elegant, casual, and urban chic style.
Dane kontaktowe
28 Kenton Road, Flat 2 - Mala Court, HA1 2BW, Harrow, Zjednoczone Królestwo
- contact@strapology.co.uk
- strapology.co.uk
3,0
Średnia
528 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 4% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Good follow up when shipment was delayed
I received an email that my purchase would be delayed for a couple days because of some shipping changes. When I didn’t receive my purchase after the notification I sent an email and received an immediate response and I receive my purchase 2-3 days later.
8 lutego 2025
Odpowiedź od Strapology
Hello Diana,
Thank you for taking the time to share your feedback. We truly appreciate your understanding during the delay and are glad to hear that our follow-up communication was helpful. We strive to keep our customers informed and are pleased that your purchase arrived shortly after the updated notification.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Kind regards,
Strapology Team
Patience!
Sadly my strap took 6 1/2 weeks to arrive so be prepared to be patient and keep chasing! However, customer service were excellent and after 5 1/2 weeks I got a full refund.
12 marca 2025
Opinia niezależna
Odpowiedź od Strapology
Dear Louise,
We truly appreciate your patience and understanding throughout this delay. Unfortunately, your order was affected by an unexpected customs hold, which was a one-time event and beyond our control. We completely understand how frustrating this must have been, and we’re glad our customer service team was able to assist you with a full refund.
At Strapology, we take great pride in our service and product quality, with over 35,000 happy customers across the UK. While this situation was an exception, we are continuously working to improve our processes to ensure a smoother experience for our customers in the future.
Thank you for your feedback, and we hope to serve you again under better circumstances.
Best regards,
The Strapology Team
ordered
ordered, January, contacted about change of delivery company to make improvements. middle March, despite numerous contacts about it, still not arrived. shocking service.
7 lutego 2025
Odpowiedź od Strapology
Dear Mark,
We deeply regret the delays and frustration you’ve experienced. Our goal is always to provide a smooth and reliable service, and we sincerely apologize that this was not the case for your order.
While we initially offered an extra strap as a goodwill gesture for the delay, things unfortunately escalated beyond our control. However, we have since refunded you in full, successfully delivered your order along with a free gift, and also provided you with an additional discount code via email as an apology.
We truly appreciate your patience and understanding. Please know that we take this feedback seriously and are continuously working to improve our service. If there’s anything more we can do for you, don’t hesitate to reach out.
Best regards,
The Strapology Team
Incomplete order
My order according to there email had been dispatched, I then “reached out” and was told it would be delivered now still waiting a month later. My money has been taken and no product but they want a review, very bad process. Be careful.
I have now received my watch strap this week 21st March so it was along process but pleased with it now I have it.
8 lutego 2025
Odpowiedź od Strapology
Dear Trevor,
We completely understand your frustration and sincerely apologize for the delay. Unfortunately, your parcel was held at customs, which was beyond our control. However, we have done our best to keep you informed, responding to both of your emails within 12 hours.
As communicated via email, we have already processed a full refund, and your parcel is now out for delivery, expected to arrive within the next 24 hours. Additionally, we provided you with a 15% discount code as a gesture of goodwill.
Regarding our review requests, we ask all our customers—regardless of their experience—for feedback, as it helps us improve our service. We truly appreciate your patience and hope we can turn this experience around for you.
If you need any further assistance, please don’t hesitate to reach out.
Best regards,
The Strapology Team
Odpowiedź od Strapology
Dear Adam,
We sincerely apologize for the delay in your order. Unfortunately, your parcel was held at customs for much longer than expected, which was beyond our control. However, as communicated via email, we have since refunded you in full and successfully delivered the product.
We have also sent two notification emails regarding this matter but have not yet received a response. Please reply to one of our emails at your earliest convenience so we can assist you further.
At Strapology, we take pride in offering high-quality Apple Watch accessories, ensuring both durability and style. We are committed to customer satisfaction and would love the opportunity to make things right for you.
Looking forward to hearing from you soon.
Best regards,
The Strapology Team
Odpowiedź od Strapology
Dear Ela,
We’re sorry to hear that you’re not satisfied with your strap. As communicated via email, our team has already reached out to assist you, and we’re currently awaiting your response so we can better understand the issue and resolve it for you.
Please remember that you are welcome to return the strap if it doesn’t meet your expectations. Additionally, all Strapology items come with a 12-month warranty, so we’re more than happy to help find a solution for you.
We look forward to hearing from you soon and getting this sorted.
Best regards,
The Strapology Team
Joke of a company take your money and…
Joke of a company take your money and you don’t get your product waited nearly 2 months and yet to receive fob you off with endless excuses stay clear
7 lutego 2025
Horrendous company.
Horrendous company.
Ordered a few watch straps and got some ridiculous story about a change in delivery firm meaning orders were delayed. After six weeks, still no delivery, and only now just got a refund.
The delivery update via Evri also advised these were coming from Ali Pay, so they’re selling cheap straps at a huge markup.
Keep away, you’ve been warned.
7 lutego 2025
Odpowiedź od Strapology
Dear Jordan,
As communicated via email, we sincerely regret the delay you experienced. Your order was unfortunately held at customs, which was beyond our control. However, we have since refunded you in full, successfully delivered your order, and even provided an extra strap as a goodwill gesture + 15% Discount code for a future order.
We take pride in our products and service, with over 35,000 happy customers across the UK. We source high-quality straps and accessories to offer stylish and durable options for Apple Watch users. We appreciate all feedback and remain committed to ensuring a positive experience for our customers.
If you have any further concerns, please feel free to reach out.
Best regards,
The Strapology Team
I've been scammed - no refund given
I returned the straps as the colours were not as shown, and they were generally poor quality.
After I followed their returns procedure, they didn't refund the purchase, and they ignored all follow up emails.
Do not buy from Strapology.
3 lutego 2025
Opinia niezależna
I wouldn’t even touch this company they…
I wouldn’t even touch this company they buy they’re products off aliexpress and sell on for a massive profit and to add insult they haven’t even turned up
STAY WELL CLEAR
22 lutego 2025
Opinia niezależna
Poor products
Poor products. The Milanese band tore up the edges of my shirts and jumpers.
They received the return, but then sent no refund. When chased they just claimed that the refund was being processed and then stopped responding.
16 lutego 2025
Opinia niezależna
Outstanding customer service
Outstanding customer service. Really impressed by speed and efficiency. 10/10
7 stycznia 2025
Great product
Great product! Only reason this is not a 5 star review is because delivery was a little slow
5 stycznia 2025
Delivered two weeks later than…
Delivered two weeks later than expected.
Quality decent, but other sites offer the exact same (Redefine Chinese made strap) cheaper.
Unlikely to use them again.
They also pose as a UK based site for confidence and delivery period - they are NOT.
Package dispatched from Far East and takes WAY LONGER than advertised
11 grudnia 2024
Good quality strap
Quick postage, perfect service.
Apple watch bracelet diamante strap is very nice for the price.
6 grudnia 2024
Great service
Customer service was excellent. Laura was great and came back to me quickly and sorted my query out.
5 grudnia 2024
Product seems ok, delivery not so good
Title says it all, my wife is happy with the strap but the lateness of the delivery and the need to chase up the company gave undue stress.
12 grudnia 2024
Better than others but not as good as…
Better than others but not as good as genuine, I feel that you get what you pay for when they’re on special. I bought an alpine loop style band at 50% off for $50 which I thought was ok, found that the band is really worth about $50 and definitely not $100. I wouldn’t ever pay full price for these bands, at full price you’re better off paying just a bit more to get genuine. I really like quality and I took a chance with these but will not be buying again for myself. For anyone who wants a band on a budget to keep them going they’re great when they’re on special. The test I found was the titanium colour steel bends compared to true titanium (maybe they do use true titanium but it’s not as good a quality or strength as genuine) and it discolours over time. Also the glue that hold everything together is beginning to come apart already. This is after a couple of months compared to a couple of years with the genuine strap.
3 grudnia 2024
Company do not reply to emails which is…
Company do not reply to emails which is so frustrating and very annoying. There was an issue with the order. Just not worth bothering about.
3 grudnia 2024
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.