Straight Teeth Direct Recenzje 

985
•
Wynik TrustScore: 3.5 na 5

3,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I was amazed by how easy it was to have my teeth assessed from home using modern technology. Delivery was quick, and over several months Straight Teeth Direct kept its promise—my teeth aligned to my s... Zobacz więcej

Oceniono na 1 z 5

One of the worst decisions of my life was using this company for corrective aligners. It was a complete scam once they received my payment. The aligners only partially moved my teeth and when I asked... Zobacz więcej

Oceniono na 1 z 5

Bite misaligned by their treatment and now needs £6k to put right with a proper dentist. I knew it was a risk using online care but naively hoped I’d be lucky. Straight teeth direct have offered no su... Zobacz więcej

Oceniono na 5 z 5

J’ai suivi un traitement chez Straight Teeth Direct pendant environ un an et le résultat est vraiment top ! Je me sens beaucoup mieux avec des dents désormais bien alignées. L’équipe est très réacti... Zobacz więcej

Informacje dotyczące firmy

  1. Klinika stomatologiczna
  2. również w kategorii:
  3. Ortodonta
  4. Sklep z produktami dla zdrowia i urody
  5. Stomatolog kosmetyczny
  6. Wybielanie zębów

Napisane przez firmę

Your ideal smile. Powered by high-tech, affordable orthodontics. Europe's most trusted online aligner platform ★★★★★ Dentist led, at-home teeth straightening treatment with invisible aligners. Tracked treatment progress and results guaranteed, saving you up to 70% on the clinic cost.


Dane kontaktowe

3,4

Średnia

Wynik TrustScore: 3.5 na 5

985 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,4

Wszystkie recenzje

(985)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 29

Napisz recenzję
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Oceniono na 5 z 5

Amazing results.

I’m 85 per cent through the process , and I’m absolutely thrilled. I hated my teeth, and never smiled on photographs properly as a result. I now have normal looking teeth for the first time in my adult life!!
Everything about my experience has been great. The regular updates on progress, the easy to use aligners , it’s been no hassle at all. It will be under 12 months that it’s taken , which is staggering. I can’t recommend this enough !!

29 marca 2023
Opinia niezależna
Oceniono na 5 z 5

Everything was so easy from the start

Everything was so easy from the start. They were always prompt with replies and very professional. I felt completely at ease throughout the process. I’m so happy I have straight teeth (again). I had braces as a teenager and then didn’t wear the retainers so my teeth moved. This was an affordable way to get my teeth back to the way they were.

28 kwietnia 2022
Opinia niezależna
Oceniono na 1 z 5

ARNAQUE

Ce sont des voleurs et des arnaqueurs. Ils prétendent pouvoir aligner vos dents même quand c'est un cas complexe mais c'est faux. Il n'y a aucune garantie et quand ça ne fonctionne pas il n'y a aucun remboursement (contrairement à ce qu'ils disent) en plus ils vous harcèlent en demandant de supprimer les mauvais commentaires sur leur compagnie. Pour ma part, leur traitement sans surveillance m'a valu de multiplie début de dechaussement dentaire ! TRAITEMENT DANGEREUX À ÉVITER. Dites vous que s'il n'y a pas de rdv avec une vrai personne c'est à éviter ! Allez voir un vrai orthodontiste

28 marca 2023
Oceniono na 4 z 5

Happy with the results, but it took much longer than planned

I’ve just finished my treatment with STD and overall I’m happy with the results. I can’t fault the results, they are almost exactly as they predicted. Which I’m happy with! I also really liked the app and the speed on response from the team at STD. They were always super quick to reply to questions or feedback, and you can easily track past conversations from the different stages of your treatment.

My issue though, it just with the time my treatment took to complete. It was predicted as 9months (which was already longer than other companies), but in the end I’m closer to 14 months which for me is a big difference. You get used to the aligners but at the end of the day they are annoying, and you want to get through the treatment as quick as possible. I understand that teeth move differently, and they explained this at the start but it felt slow with trays being changed every 2 weeks (vs 1 elsewhere), and then the added time for ‘refinements’ to get me to the end results. I also had a go back and forth with the STD team for a month to argue that my upper teeth needed more movement – which they eventually agreed with after doing another 3D scan. this also added on time.

Having spoken to other people who either went with Invisalign or another online competitor, they completed theirs in half my time of mine, if not quicker. Caveat: I’m not a dentist, but my assumptions is I could have completed the treatment quicker elsewhere and received the same results.

In summary: I’m satisfied with the results, It just took longer than planned and in hindsight I probably should have gone with a different company to achieve the results quicker.

26 marca 2023
Opinia niezależna
Logo Straight Teeth Direct

Odpowiedź od Straight Teeth Direct

Thanks for your feedback Chris; it’s great to hear you’re satisfied with both the results and the service you’ve received.
We prioritise a non-invasive approach to teeth alignment and respect the unique needs of each individual. While some companies may prioritise treatment duration based on aligner numbers for financial gain, we prioritise the safety and well-being of our users.
Moving teeth too quickly can cause more inflammation and risk of root resorption, which is why we take a more gradual approach to treatment. This may mean that treatment duration is longer, but we believe it's worth it to ensure the safety and effectiveness of the treatment, and it comes at no extra cost to you.
For those who prefer a quicker approach, there are more invasive options available such as IPR or teeth extractions, which can create artificial space for the teeth to move into.
Please feel free to reach out to us directly if you want to discuss this into more detail.

Oceniono na 5 z 5

This was a big and expensive decision

This was a big and expensive decision, but I really wanted to improve my teeth. STD have been amazing for several reasons:

- They give you realistic expectations. I was never going to have 100% perfect teeth BUT they ARE much better and I’m happy with my smile!

- Their customer service is ridiculously good. Quick replies, endless patience and solid advice. They deliver!

- They really want you to succeed FOR YOU and not just for business.

- Very good value for money.

Very impressed happy customer!

22 marca 2023
Opinia niezależna
Oceniono na 5 z 5

Finally happy with my smile!

I have had some serious overcrowding with my teeth ever since I was a child, as I have a narrow palette. After my first experience with fixed braces as a teen, my teeth relapsed - so I was cautious going into new treatment, particularly as my teeth are so stubborn.
However, Straight Teeth Direct have been incredibly patient and professional - and provided me reassurance at each stage.
I'm also really busy so attending countless in-person appointments isn't for me, and I found their app-based treatment and consultation much easier and quicker. The monthly check-ins were straight-forward, and the reviews were always prompt. And if I had any extra concerns or questions during my monthly check-ins, the dentists were always happy to discuss with me.
It's been a long journey and I'm at the end of my treatment now - and I'm finally happy with my smile.

22 marca 2023
Opinia niezależna
Oceniono na 1 z 5

Unstable finished results. AVOID.

When you are going through treatment you will think STD are the best company in the world. Then you finish your treatment and realise they are not fit for purpose. I've spent nearly 18 months on treatment that was going to take 10 months and my teeth are in an unstable and dangerous position according to 2 dentists that I've seen. My teeth do not touch at all and they now have to relapse so that I can get them sorted. Absolute waste of money and so damaging. Avoid at all costs.

19 marca 2023
Logo Straight Teeth Direct

Odpowiedź od Straight Teeth Direct

It is important to note that opinions from dentists who have not financially benefited from treatment and are misinformed about teledentistry can result in biassed opinions.
Relapse can occur without the proper use of retainers post treatment which all our customers are informed about and given the option to join an affordable aftercare plan. The settling phase that can take anywhere from 3 to 9 months is a normal part of the process, as the teeth adapt to their biting position again (after biting onto the aligners for several months). We would be happy to provide you with the appropriate information and protocol to follow if you reach out to us. Please note that we do not recognise your name here. Thank you.

Oceniono na 5 z 5

Truly excellent from day 1

Truly excellent from day 1 and now ongoing to my retainers. Any issues were promptly and clearly resolved, staff are friendly and actually went above and beyond for me when my treatment took longer than initially expected (this is common and you are told about it at the start so I didn’t mind). So so happy with my teeth now!

1 lipca 2022
Opinia niezależna
Oceniono na 5 z 5

StraightTeeth has made a world of…

StraightTeeth has made a world of difference to my smile. I never thought I would be able to change anything given it’s harder to do in later life. They have shown amazing service and follow ups on the app. I have recommended them to friends and family, and will keep doing so.

12 października 2022
Opinia niezależna
Oceniono na 5 z 5

Excellent experience all round

Very pleased with the whole experience- recently finished treatment after a year. Have had several fixed braces at a younger age and these aligners just don’t compare in terms of ease of use and lack of pain/rubbing/ulcers that I had with fixed braces.
Customer service is excellent and you see results pretty quickly. For me, it was an obvious choice compared to attending orthodontists in person , some of which I’ve not had great results with.
I would highly recommend this company and would say if you’re conscious of your teeth, it’s worth every penny!

9 marca 2023
Opinia niezależna
Oceniono na 5 z 5

A 5* service

I couldn’t recommend StraightTeethDirect more. Great value for money, extremely responsive customer service and all in all a smooth experience that helped me achieve my goal of straight teeth. I’ve been recommending them to all of my friends looking for straighter teeth.

4 marca 2023
Opinia niezależna
Oceniono na 5 z 5

Don’t be scared to go online!

Of course everyone is nervous about going fully online to straighten your teeth… I was too! I really cannot recommend Straight Teeth Direct anymore ! I’m so happy with my results and their customer service is outstanding. No long waits for replies, happy to answer all questions and very friendly team! Thanks again ☺️☺️☺️☺️☺️ x

2 marca 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent customer service!

Straight teeth direct have incredibly helpful and responsive customer service. The app and process is incredibly smooth and prompt. The plan was incredibly detailed and explained all aspects of the process - I didn’t have any questions! Unfortunately, I couldn’t continue with the process due to an unrelated medical issue I was going through. They were incredibly kind and understanding. I really appreciated their help. Their customer service is definitely 5 star!

1 marca 2023
Opinia niezależna
Oceniono na 5 z 5

A genuine and quality experience

There is a lot of competition put there on invisible aligners. Let's me share some truths about the process, now that I am almost done:
- it takes time and patience!
- it hurts but you get used to it quickly,
- the main contender, Invisalign, is very very expensive compared to other services like Straight Teeth Direct.

The main difference between both is that Straight Teeth offers a fully remote experience. No need to go to the dentist, because everything is done via their app. The staff, from customer services to the dentist's are lovely and always ready to help, and there are lots of videos to guide you through the different steps. I fully recommend this brand and the result of having aligned teeth has boosted my confidence greatly.

28 lutego 2023
Opinia niezależna
Oceniono na 5 z 5

Transformed my smile

Transformed my smile!

I couldn't be happier with my results. I also have whitened my teeth and they look so good. I get comments constantly. It took over a year, so i had to be patient and am now on the maintenance plan. Obviously I'd rather not wear retainers at night anymore, but like any treatment (weight loss, skin care, hair care etc), you have to maintain it.

I did a lot of due diligence and research on the company, and for me, it's important that CEO was (is still!) a dentist. Two of my closest friends have become customers too and are half way through their treatment.

V highly recommend.

27 lutego 2023
Opinia niezależna
Oceniono na 5 z 5

Very happy after lots of research

I have researched most clear alligner companies as my dentist told me she has heard good and bad reviews. I have been so impressed with the customer service and although not the cheapest the reviews and the service and response I have recieved which has been for a while now has been first class. I am really excited to start my journey!

28 lutego 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent from beginning to end

Everything from beginning to end was easier than I anticipated. Customer service is always extremely responsive and useful. The shipping of materials was super effective. I moved from Hong Kong to Dubai during the treatment and not having to ever visit a clinic made this super easy. I am extremely pleased with the result, feel more confident with my smile! And at a fraction of the cost of other solutions, this was a no-brainer and would highly recommend it

26 lutego 2022
Opinia niezależna
Oceniono na 1 z 5

Unstable Results Requiring Corrective Treatment Elsewhere

If I had reviewed this service just after the alignment process they might have got another star or two. However several years from starting out on my teeth straightening journey it has become clear that ultimately the end result would have been better and more cost effective if I’d just gone to see someone locally rather than used this internet company. In addition to this, it is now apparent that the projected result in the plan I signed up to wasn’t realistically achievable.

Straight teeth direct’s app and communication was reasonably good, answering questions queries fairly quickly, but the real problem (and ultimately the most important) was the treatment, time wasted, smile result and costs involved.

In terms of time, the initial treatment plan when I signed up indicated that the alignment process would take approximately 9 months. In the end it actually took closer to two years. I was willing to accept some margin for error (as was guided), but taking more than twice the indicated time was really very poor.

Regarding the aesthetic result, initially my teeth and resulting smile did look close to my plan at the end of the alignment, but unfortunately this did not last long. As I found out recently from going to see an orthodontist the end result of my alignment was very unstable and even though it looked good for a couple of weeks this quickly changed. The unstable position that my teeth had been moved into meant that during the ‘maintenance phase’ my teeth continued to move and gaps, which the plan was supposed to close, started to open up. This was not helped by the poor quality of their retainers which were intended to last 6 months each, but barely survived half of that.

Ultimately, in order that the time, effort and money already spent was not wasted I had little choice but to seek a local dentist to sort out the unstable result that straight teeth direct had left me. This has meant significant extra cost (multiple trips to the dentist and orthodontist, plus further retainers of better quality) along with a lot of inconvenience. Even after this additional expense and effort, the result is still short of what straight teeth direct had initially signed me up to, but I have spent nearly twice as much as initially guided and taken best part of 3 years to achieve. Overall a very poor experience and good reason to be cautious when considering a cheaper option for teeth straightening.

20 kwietnia 2022
Opinia niezależna
Logo Straight Teeth Direct

Odpowiedź od Straight Teeth Direct

We totally understand that you were upset to have teeth that took longer to respond to treatment and to settle post alignment. It is a valid point and we hope you appreciate that it is true of any type of orthodontic treatment and relates to bio individuality. All treatment will relapse if not held in position with a retainer such as removable or fixed which we do explain and recommend. For the duration of treatment to give you an example with weight loss or body building you can give the same diet/program to two people and the results will be different as a result of metabolism and adherence to the plan.
As frustrating as you may find it, we do our best to give realistic expectations and be clear on potential limitations, what to take into consideration for the duration as well as warn about the importance of retention and that it can be adapted based on individual needs as is straightening. For the majority of people a removable retainer every 6 months works well and for that we have a super affordable aftercare plan that comes with an extended guarantee in case teeth move back. For those who grind their teeth at night or have bigger forces in the mouth that makes them prone to relapse and cause more wear and tear, a belt and braces approach is recommended.
We understand it is a lot of information at first and we’re always available to answer any questions and make the process as effortless and transparent as possible even beyond the delivery of the product and service.

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