The engineer arrived on time, prepared the work area to protect our carpet and furniture. He then carried out a full service of our fire, replaced several items and cleaned other parts which were dirt... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
We couldn’t be happier with our Stovax log burner. It’s an easy 5 stars from us! Not only is it incredibly efficient and keeps the room perfectly warm, but it also completely transforms the space. It... Zobacz więcej
Reakcja na opinię
We’ve always had log burners, but wanted something less messy—especially with the rising cost of logs—and more economical to run. After a lot of research, we chose the Reflex 75T because of its incr... Zobacz więcej
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I had my gas fire serviced today by Jon Thompson. He was very efficient and explained all aspects of dismantling the fire and the key safety points he was checking. He arrived ahead of the schedule... Zobacz więcej
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Informacje dotyczące firmy
Informacje o Stovax Gazco
Napisane przez firmę
With over 40 years of British design and engineering excellence, Stovax Gazco is a leading manufacturer of premium stoves and fireplaces. Based in Exeter, Devon, we specialise in a diverse range of high-quality heating products, including gas, electric, and solid fuel models designed to bring warmth and character to any home—from traditional period properties to ultra-contemporary spaces.
Innovation is at the heart of our heritage. Since 1981, we have been perfecting the science of fire design, using cutting-edge software and meticulous testing to create industry-leading products that both inspire and endure. Our commitment to quality is reflected in our multi-award-winning ranges and our ISO9001 and ISO14001 accreditations, ensuring rigorous quality control and responsible environmental management.
We pride ourselves on our expert retailer network. Our products are available exclusively through experienced, independent showrooms where customers can receive professional technical advice and dedicated after-sales support. Whether you are seeking the luxury realism of our Onyx Avanti electric fires, the versatile ambience of the Gazco eReflex range, or the classic charm of our traditional gas stoves, we are dedicated to delivering excellence in every flame.
Dane kontaktowe
Spitfire Avenue, Skypark, EX5 2FR, Clyst Honiton, EXETER, Zjednoczone Królestwo
- 01392 474000
- stovaxonline@stovax.com
- stovax.com
4,7
Doskonała
2 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Customer service?? Yes, it turned out very well.
Maybe it's me but I don't think Gazco's customer service is acceptable. Our gas fire is less than 2 years' old and has developed a problem. I contacted Gazco nearly a week ago and was told an engineer would be in touch. The fire is under warranty. Today I emailed again asking when it was likely to happen, pointing out that it is midwinter and it is the primary source of heating in our living room of two late 70 year olds with health issues. The response was a terse "will be in touch at least 2-3 weeks in advance of an appointment being available." That will be a minimum of 4 weeks then without sufficient heating, Can't get anyone else to repair it, of course, as it wil invalidate the warranty.
Update: the power of Trustpilot!! Gazco contacted me today and arranged an urgent engineer visit which resolved our problem. Thanks for pulling out the stops for us Gazco.
9 lutego 2026
Opinia niezależna
Odpowiedź od Stovax Gazco
Dear Alan
Thank you for updating your review, and we are sorry that you had felt the need to write a negative one in the first place.
Although we prioritise warranty claims, all our engineers work on a 2-week schedule, this means that unless there is a cancellation, our engineers are fully booked for that period. Also, if there is a spike in demand lead-times can be longer as the engineer can be booked up past the two weeks, currently this is the issue in your area.
Luckily our engineer was working close to your property on the day you posted your review, so we were able to arrange a visit at the end of the day.
Please note. it would not have invalidated the warranty if your own gas safe registered engineer had repaired the appliance.
We are pleased however that we were able to resolve the issue for you quickly and that you and your wife can enjoy the fire again and I will pass on you positive comments to the relevant engineer.
Kind Regards Customer Care
customercare@stovax.com
Tim B phoned me as to when he was…
Tim B phoned me as to when he was arriving,very clean and tidy nothing was to much trouble.Excelleny service would recommend
9 lutego 2026
Opinia niezależna
Odpowiedź od Stovax Gazco
Dear Michael
Thank you for your 5- star review.
It is always lovely to hear that a customer is happy with the quality of the service our engineer carries out and that you would recommend Tim for his work.
I will pass on your comments as I know Tim will be pleased.
Kind Regards Customer Care
customercare@stovax.com
Communication was good
Communication was good. Reza, the Engineer who did our service, was extremely nice, very efficient and thorough.
5 lutego 2026
Opinia niezależna
Odpowiedź od Stovax Gazco
Thank you for your 5-star review
It’s great to hear that you are happy with the service provided by our engineer Reza. I will pass on your comments as I know he will be pleased.
Kind Regards Customer Care
customercare@stovax.com
Great service job by Tim B
Great service from service engineer Tim B, very thorough, neat & tidy service on our stovax gas fire.
5 lutego 2026
Opinia niezależna
Odpowiedź od Stovax Gazco
Dear Richard
Thank you for your 5-star review.
We take great pride in our aftercare service and so I am delighted that you are pleased with the excellent work our Engineer Tim provided. He, like all our engineers, works hard to make sure you get the best out of the visit.
I will pass on your comments as I know TIm will appreciate them.
Kind Regards Customer Care
customercare@stovax.com
After contacting Stovax about a problem…
After contacting Stovax about a problem with my log fire a visit was arranged and when Shane Bush arrived he found the problem within 5 minutes of opening up the front of the stove. The service engineer ( from a different company ) who replaced the pilot assembly back in June some how managed to bend the plate behind the oxypilot assembly causing the pilot not to ignite.
5 lutego 2026
Opinia niezależna
Odpowiedź od Stovax Gazco
Dear Alan
Thank you for your 5-star review.
It is great to hear that our engineer resolved an issue caused by a 3rd party engineer.
One of the great things about using our service and warranty engineers is that their technical knowledge of our fires and stoves allows them to quickly fault diagnose, and with a van full of stock resolve any issues immediately.
I will pass on your comment onto Shane as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Gas Fire Service
The engineer (Ray) arrived at the start of the reserved time slot for arrival. The was quick and efficient, checking gas supply and flue. Everything was detailed photographs. Very professional.
5 lutego 2026
Opinia niezależna
Odpowiedź od Stovax Gazco
Dear Alistair
Thank you for your 5-star review
We take pride in the quality of our service, so it is lovely to hear what a great job our service engineer Ray has done.
I will make sure I pass on your review to Ray as I am sure he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Poor customer services
Bought a gazco slimeline gas fire just under 2 years ago. 6 weeks ago stopped working - wouldn't start. contacted the customer service as under warranty - eventually passed to the 'service' team, where the advisor has taken constant prompting to arrange anything. Engineer finally came out - identified a loose wiring issue which he said was a manufacturing error (which is never ideal in a gas product), but didn't have the parts to fix it. Was told advisor would contact us promptly - didn't. more chasing and eventually managed to sort a visit out but not for another 9 days. no apologies at any point. The fire is our main heat source in our living room and in freezing conditions and a young family not great. Standards both in manufacturing and aftercare seem to be very poor
4 lutego 2026
Opinia niezależna
Odpowiedź od Stovax Gazco
Dear Allen
We are sorry that you have an issue with your fire and that you do not feel you have received the excellent service we are proud of.
However, you completed the online warranty claim form on the 13th of January, and our engineer attended on the 30th (you were unavailable for the earlier date we offered)
Usually, our engineers can fix an issue while they are onsite, but unfortunately the valve is not van stock, as it must be factory set before fitting. It was for this reason we have arranged a revisit next week on the 12th.
Although we prioritise Warranty claims, all our engineers work on a 2-week schedule, this means that unless there is a cancellation our engineers are fully booked for that period. Therefore, a two week wait from claim to visit is average for a warranty call.
We are confident that our engineer will be able to resolve the issue, and you will again be able to enjoy your fire.
Kind regards, Customer Care
customercare@stovax.com
Thorough service visit
We were having a problem with the ignition of our 4 year old Gazco gas fire and had called for an engineer to visit with the fire still under warranty. We had had the fire serviced regularly under our BG contract service. However, when Reza arrived to replace a part, we discovered what a full service really entailed. He did a very thorough job and spent over 2 hours with us and went over all the operations of the fire again. We were very impressed and have arranged an annual service for the future - it’s definitely worth it. Reza was a very hard worker, efficient, pleasant and helpful. We were very pleased with all he had done for us.
4 lutego 2026
Opinia niezależna
Odpowiedź od Stovax Gazco
Dear Suzanne
Thank you for your 5-star review.
When our engineers service any of our fires and stoves they will not only give it a deep clean, fault diagnose and fix any issues but will run full safety checks to make sure all is working as designed. They will also take the time to explain the best way to use your fire or stove to make sure that you get the best performance from it.
And finally they make sure they leave you with a fire or stove which works and looks as good as new.
I will pass on your comments to Reza as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Excellent job!
I had engineer, Tim Smith here today to fix my Gazco fire. He was very professional and diagnosed the problem and replaced the necessary parts. He did a really good job and the fire is looking better than it did before..
4 lutego 2026
Opinia niezależna
Odpowiedź od Stovax Gazco
Dear Anne
Thank you for your 5-star review.
I am so pleased to hear that Tim provided a great service and repair. He, like all our engineers, really work hard to make sure you get the best out of their visit and that they leave your fire or stove looking and working like new.
I will pass on your comments as I know Tim does appreciate them.
Kind regards, Customer Care
customercare@stovax.com
Burning too richly
Had an issue with our log burner whereby our supplier had initially made a very good attempt to resolve it but in the end they were excellent in promptly referring the issue to Stovax.
The Fitter named Reza arrived right on time and quickly had our stove stripped, fixed and reassembled.
Reza was a most humble,courteous and knowledgable gentleman and even reassuring, he removed his shoes without even being asked upon entering our newly refurbished Listed little cottage!
Reza is a most wonderful ambassador to Stovax and i am also reassured that Stovax clearly care about their aftersales service. I am very impressed by our dealership at Fireplace-Fitters in Essex from whom we purchased our stove, Stovax themselves and most importanly, Mr Reza.
I strongly recommend them all."
4 lutego 2026
Opinia niezależna
Odpowiedź od Stovax Gazco
Dear Ian
Thank you for your 5-star review.
Reza, like all our engineers, is a fantastic ambassador for our company.
With their strong skill set and pride in their work, our engineers are one of the main reasons we can offer the 5-star service we are so proud of.
I will pass on your comments to Reza as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Excellent service
Tim Smith arrived on time. Made a thorough job of mending our gas fired stove. Extremely helpful and polite. Replaced the faulty valve....checked everything over thoroughly. Respectful of our property. Would definitely recommend. Thank you so very much it's nice to see the stove working again .
Alison Cossins
Kirkbymoorside
29 stycznia 2026
Opinia niezależna
Odpowiedź od Stovax Gazco
Dear Alison
Thank you for your 5-star review.
I am pleased to hear that our Engineer Tim was able to efficiently and effectively fault diagnose and fix your stove, so you can now just sit back and enjoy what is a fantastic gas stove.
I’ll pass on your comments to Tim as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Ray (Engineer) visited to check on our…
Ray (Engineer) visited to check on our gas fire which we had been told by another service company was unlikely to be repaired economically. Ray identifed two small servce items that had been overlooked and we now have a beautiful gas fire. Thankyou Ray and Stovax Gazco.
3 lutego 2026
Opinia niezależna
Odpowiedź od Stovax Gazco
Dear Michael
Thank you for your 5-star review.
A major benefit of having our engineer service and fix your fire is that not only are they excellent engineers, but they are trained in all our products, which allows them to fault diagnose and fix your fire quickly and efficiently, which in this case, stopped you from having to replace the fire.
I’ll pass on your comments to Ray as I know he takes great pride in his work.
Kind regards, Customer Care
customercare@stovax.com
Vogue Medi T Eco multi fuel stove.
Vogue Medi T Eco multi fuel stove.
We bought this stove in October 25 and it was installed on the 26th by a HETAS installer. When we lit the stove properly after the initial smoke test being done I was horrified to see that the paint on the stove had all tarnished. It looked like it had gone rusty! I went back to the shop I purchased from and they agreed this was very unusual and not right. This should not have happened and thought there must be a defect in the paint. We filed a warranty claim with Sovax who are not admitting there is a problem and basically blaming me for the condition of the stove as they say it has been wiped with something. Well it's ridiculous if you can't wipe it to make it look nice and clean with a damp cloth. Ash has a habit of blowing out and landing on it so it never looks clean.
I find Stovaxs reply to be utterly ridiculous. They obviously try to worm their way out of solving problems by blaming the customer. I am furious as this was not a cheap stove and apart from the paint it also is very tricky to refuel without smoke coming into the room. Stovax have not even offered to come out to look at the paint on the stove to ascertain whether there could possibly be a defect in the paint. This is a joke.
They are happy to take your money but don't want to know if there's a problem. I bought a stovax as I thought they were a good reliable company abd they would have good customer service. How wrong can you be.
2 lutego 2026
Opinia niezależna
Odpowiedź od Stovax Gazco
Please let me assure you the Stovax Heating Group are dedicated to the design and manufacture of exceptional stoves and the quality of our aftercare. I am therefore sorry you have not experienced this.
I have spoken to our Warranty Department, and we are in the process of arranging for our engineer to come to site to investigate the refuelling spillage and to look at the likely cause of the marking on the finish of your stove.
The Warranty team will be in touch shortly to discuss a visit date.
Kind regards, Customer Care
customercare@stovax.com
Excellent service
Gary came to service my gas fire. He was punctual, efficient, friendly, and knowledgeable.
2 lutego 2026
Opinia niezależna
Odpowiedź od Stovax Gazco
Dear Fiona
Thank you for your 5-star review.
We always appreciate it when customers take the time to write a positive review.
Gary, like all our engineers, takes great pride in the work that he does, I will therefore forward your comments as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Excellent service from Reza
Excellent service from Reza. Provided helpful advice to my elderly father on the most efficient use of his fire and the remote stater
29 stycznia 2026
Opinia niezależna
Odpowiedź od Stovax Gazco
Dear Vincent
Thank you for your 5-star review.
It is always lovely to hear that one of our service engineers has spent time not only servicing the fire but explaining to your elderly father how he can operate it correctly. Leaving you and your father with the peace of mind that he can use his fire effectively
I will pass on the comments to Reza as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Great service from the engineer…
Great communication from the engineer Ray, arrived as advised, quickly confirmed the fault with the fire and changed the part. Left area clean and tidy.
29 stycznia 2026
Opinia niezależna
Odpowiedź od Stovax Gazco
Dear Ted
Thank you for your 5-star review.
We are really pleased that you are happy with the level of service provided by our Service engineer Ray, and that you can now sit back and enjoy the fire knowing it is working correctly.
I will pass on your comments to Ray as I know he takes pride in his work.
Kind regards, Customer Care
customercare@stovax.com
Excellent Annual Service
Your service engineer, Reza, did such a good job on our RIVA2 gas fire. Working hard, cleanly and fully explaining the process. In particular he was so much better than the written manual at explaining how the fire works using the remote control. First class job.
27 stycznia 2026
Opinia niezależna
Odpowiedź od Stovax Gazco
Dear Peter
We are pleased to hear that our service engineer Reza has helped with understanding the best way to use your fire to get the optimum performance, as well as fully servicing the fire so it is looking and working like new.
I will pass on the comments to Reza as I know he will be pleased.
Kind regards, Customer
Care customercare@stovax.com
Engineer knowledgable and punctual.
Shane Bush was punctual, knowledgeable and worked out the problem quickly.
He worked to solve the primary issue and even though another problem manifested itself he solved this quickly and installed new parts.
All now seems to be well.
30 stycznia 2026
Opinia niezależna
Odpowiedź od Stovax Gazco
Dear Stephen
Thank you for your 5-star review
The great thing about arranging for one of our engineers to attend your appliance is that they are all trained thoroughly on all our fires and stoves. This allows them to fault diagnose quickly and efficiently, and with their vans full of stock fix the issue then and there.
I will pass on the comments to Shane as I know he takes great pride in his work.
Kind regards, Customer Care
customercare@stovax.com
Thank you Gary for repairing our gas fire
Thank you to Gary for repairing our gas fire. I had lost the will to live after British Gas failed to repair it after 3 attempts. Gary was friendly, professional and talked me through everything. He was a breath of fresh air! The call centre staff are amazing too.
30 stycznia 2026
Opinia niezależna
Odpowiedź od Stovax Gazco
Dear Kim
Thank you for your 5-star review
Stovax Gazco Ltd has worked hard over the last few years to make sure that arranging for an engineer to visit is as easy as possible and once on site, our engineers do a 5-star service.
It is therefore great to hear that not only did our Service team in the office do an amazing job, but when Gary one of our Senior Engineers came to site he managed to quickly and efficiently resolve an issue which British Gas could not.
I will pass on your comments to the Service team and Gary as I know they will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Reza was extremely polite
Reza was extremely polite, he carried out the service on our gas fire. He worked efficiently and ensured that the room was kept clean and protected from dust and left everything tidy before leaving.
30 stycznia 2026
Opinia niezależna
Odpowiedź od Stovax Gazco
Dear Patrick
Thank you for your 5-star review.
I am really pleased to hear that you are happy with the quality of the work our engineer Reza carried out. He like all our engineers take great pride in leaving your fire working and looking like new.
I will pass on your comments to Reza as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
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