I ordered some engineered wood flooring. When it arrived I wasn’t happy with the colour. Stories flooring were fantastic. They gave me some alternatives to choose from. Arranged collection of the floo... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
After looking for engineered oak flooring and ordering loads of samples from various companies we found that Stories had a little sample showroom. Chris looked after us and gave us helpful advice with... Zobacz więcej
Reakcja na opinię
Quick delivery and excellent samples. Unfortunately your room visualiser wasn't available for two of our favorite ones. Is there any way round this? Thank you Jonathan Neale
Reakcja na opinię
Nothing has arrived Update. Samples have arrived, fab packaging, felt expensive. But disappointed didn't arrive on requested day, and while I left it a bit late to order, it definiteky feels too r... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Stories Flooring Unit 2 Wortley Business Park Amberley Road Leeds LS12 4BD 01133200223 info@storiesflooring.co.uk
Dane kontaktowe
Unit 2 Wortley Business Park,, Amberley Road, LS12 4BD, Leeds, Zjednoczone Królestwo
- 01133200223
- info@storiesflooring.co.uk
- storiesflooring.co.uk
4,6
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 73% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Stories Flooring
Hi Darryl,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Great engineered-wood flooring
Great engineered-wood flooring, delivered on time, with responsive customer service. Kenton was very helpful in helping me understand and order all the necessary bits and was very proactive in resolving a slight hiccup with the delivery.
30 grudnia 2025
Opinia niezależna
Odpowiedź od Stories Flooring
Hi Harsha,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Odpowiedź od Stories Flooring
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Terrible
Terrible. Quality of product. Nothing like sample. Had to return 35 Packages.
28 listopada 2025
Odpowiedź od Stories Flooring
Hi Andrew,
Many thanks for the feedback.
Collected, refunded without charge. Apologies for any inconvenience
Gareth
Very helpful advice on phone
Very helpful advice on phone . Good quality and price .
26 listopada 2025
Odpowiedź od Stories Flooring
Hi Claire,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
The staff were very helpful and plenty…
The staff were very helpful and plenty to choose from
23 września 2025
Odpowiedź od Stories Flooring
Hi Philip,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Lusso Carrara Luxe Antique Herringbone Engineered Oak
Super product and great value Slight issue with delayed delivery but quickly sorted.
24 listopada 2025
Odpowiedź od Stories Flooring
Hi David,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Really good experience
Really good experience, smooth process Kenton was really helpful and even pointed me in the right direction when i’d ordered the wrong adhesive. Many thanks
14 listopada 2025
Opinia niezależna
Odpowiedź od Stories Flooring
Hi Philip,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Essay to use website and very fast…
Essay to use website and very fast delivery. Quality of flooring is really good
21 grudnia 2025
Odpowiedź od Stories Flooring
Hi Bex,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Best customer service experience
I had been shopping around for engineered wood flooring for a while and ordered lots of samples. I received an email from Kenton at Stories Flooring with the offer of a further discount. When I sent through the amount of flooring and Scotia beading I required Kenton got back in touch to make sure I hadn't ordered too much beading. He went through the floorplan with me to check. Delivery was quick. When I had an issue with a couple pieces of beading they sent me some replacement straight away. The floor is finally down and looks lovely. Thank you so much Kenton!
7 listopada 2025
Opinia niezależna
Odpowiedź od Stories Flooring
Hi Kesia,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Odpowiedź od Stories Flooring
Hi Shirley,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Had a mix up in that wrong flooring…
Had a mix up in that wrong flooring delivered but Kenton sorted it out for us. He sent samples to double check it was corrected so that the replacement would go without a hitch. We were happy with his customer service
6 października 2025
Opinia niezależna
Odpowiedź od Stories Flooring
Hi Beverley,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Kenton and the whole team were great
Kenton and the whole team were great. I have been pleased with the service. It is too early to comment on the floor as this will not be put down for several weeks time, but I was very pleased to benefit from the additional discounts offered as part of black friday/november etc
18 listopada 2025
Odpowiedź od Stories Flooring
Hi Jem,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Great service from Kenton
Kenton went above and beyond to help me find the right flooring for our annexe. It was his 5* customer service that ensured we made the purchase with Stories Flooring and not purchase else where.
A real credit to the company
2 grudnia 2025
Opinia niezależna
Odpowiedź od Stories Flooring
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Disgusting service
Disgusting service, and the customer service is non existent. My flooring went missing in shipment, I was not informed at any points and continued to chase my delivery daily, repeatedly told I would receive my flooring in sufficient time, still waiting for a callback weeks later regarding my complaint.
17 listopada 2025
Odpowiedź od Stories Flooring
Melissa,
Many thanks for your time on the phone and please accept my apologies again. Our communication could have been so much better on this occasion through the delay and post refund when you were not given the courtesy of a call back.
We will pick up internally and improve our service from your feedback
Gareth
Missing part of the order
Missing part of the order, still no return phone call or email
17 listopada 2025
Odpowiedź od Stories Flooring
Hi John,
We have really let ourselves down on this one. We have a note you logged this but it has not been actioned. That is one of the team on the naughty list! I have refunded the cost of the missing item but will also dispatch it as per conversation with your partner.
Apologies again for the poor service
Gareth
Odpowiedź od Stories Flooring
Hi Susan,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Odpowiedź od Stories Flooring
Hi Yvonne,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Odpowiedź od Stories Flooring
Hi Darren,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Good quality product at a good price…
Good quality product at a good price backed up with good customer service. The additional 15% discount that was available made it a good purchase
5 listopada 2025
Odpowiedź od Stories Flooring
Hi Pete,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.