Ordered 2 crates of limestone sets . Product came and was exactly as expected , good quality product. Delivery company did arrive later than the 4 hour time slot and left them in an awkward position o... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ordered 10 packs of paving in Oct 2025 which had some breakage when unpacked a few weeks later. Required 2 additional packs but despite numerous phone calls and emails there was no response from Stone... Zobacz więcej
Reakcja na opinię
Hi gor excellent service from start to delivery price was good and the indian stone is good quality. Delivery was on time got messages all the way through about how and when it would be delivered. The... Zobacz więcej
Reakcja na opinię
Great company. Answered all my questions. Put me in touch with the depot and delivery company quickly. Products are excellent quality, as described and do the job perfectly.
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z materiałami architektury krajobrazu
- Dostawca naturalnych kamieni
- Dostawca materiałów brukarskich
O Stonewise (Formerly The Stonemart)
Napisane przez firmę
About Stonewise
Stonewise (formerly The Stonemart) is a UK-based natural stone and porcelain paving supplier, helping homeowners and trade professionals source premium materials for driveways, patios, pathways, steps, and garden spaces. Stonewise supplies a comprehensive range including Indian Sandstone, Limestone, Granite, Slate, and Porcelain Paving - all rigorously tested and carefully curated for lasting quality and design excellence.
What Stonewise Offers
The Stonewise range covers everything needed to complete an outdoor space with confidence. Products include natural stone paving slabs, porcelain paving, driveway paving, sandstone paving, limestone paving, granite paving, slate paving, steps and coping, walling and cladding, and a full range of installation and aftercare accessories.
Why Choose Stonewise
Stonewise has been built around one core belief that sourcing stone should be simple, transparent, and completely trustworthy. Every product is tried, tested, and paired with the right accessories so nothing is left to chance. Customers benefit from transparent pricing, detailed product information, a sample service to see and feel materials before ordering, and a curated range where quality is never compromised. There is no second-guessing, no overwhelm - just clarity and confidence at every step.Build beautifully. Build wisely.
📞 0330 175 5295
📧support@stonewise.uk
🌐 www.stonewise.uk VISIT WEBSITE CONTACT USDane kontaktowe
DNS House, 382 Kenton Road, HA3 8DP, Harrow, Middlesex, Zjednoczone Królestwo
- 03301755295
- support@stonewise.uk
- stonewise.uk
Clearance! Save NOW on stunning stone!
4,2
Dobra
139 recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
if i could give minus stars i would,
if i could give minus stars i would,
being a company owner myself and in the building trade i like to think i'm fair this company screams dodgy !!
I would NOT touch this company with a barge pole, !!ordered on Wednesday for delivery Thursday. no delivery turns up, were then told delivery would be friday am, ok things happen now it gets worse alot worse
delivery doesnt turn up, were then told between 3-5 friday i call at 4.45 to be told the delivery has till 5 oclock call back at 5 if it isnt there, to be met with there office voicemail at 5.15 why ask me to call bk after 5 if you know the office close at 5 -on the website it states 7pm
Saturday morning i called spoke to the most disgraceful human being i've ever encountered an Asian guy who laughed down the phone at me and told me its not his problem. he had no intention of listening to the voicemail i left and he wasnt interested in the fact the delivery hadn't turned up.
our builder has now been sat outside our house every morning since Thursday which i will be invoicing the company for if anyone wants these details they are - FAO vibek jain. the director. it wont let e add an email address inthe correct format but its accounts at stonemart .co.uk
Ive called several times this morning to be told the stone is driven to a company called cross country carriers where it is then collected and taken to the nearest depot.. our nice( note sarcasm) asain man told me this is ipswich for us. i will be finding there details and speaking to them today directly.
It is then collected by Palex and delivered. there seems to be alot of middle men..
The pallet has now been delivered monday at 10.30 the bottom of the pallet is smashed and this has been noted on the delivery notes . the driver also stated it was down for delivery today urgent AM. some one clearly made a balls up but wont own it. driver reassured us that delivery's are next day so this clearly hadn't been processed on stonemarts end..maybe they're trying to hold onto customers money.
when speaking with the lady this morning she couldn't even tell me who was our local depot was who transports the goods, they literally haven no idea who handling or who's moving there material around or where it is.. i for sure being in the building industry and a company owner would never use this company again i defiantly will make it clear to all our house building firms to stay well clear.
ive read other reviews and they all are the same regarding delivery. do i think this company have there own stone absolutely not they are outsourcing from elsewhere and this is why they know absolutely noting about transport and depots ! and why customers are promised items next day but they aren't being delivered. save yourself the headache and shop elsewhere
no lets cross our fingers there's no broken slabs because i will hand deliver them personally back to there lap !!
STONEMART YOUR A DISGRACE !!
31 marca 2025
Opinia niezależna
Odpowiedź od Stonewise (Formerly The Stonemart)
Hello!
We are deeply sorry to hear about your negative experience with your recent order. We understand your frustration regarding the delivery delays and the interaction you described. We sincerely apologise for the distress and inconvenience this has caused.
We acknowledge that your experience fell far short of the standards we strive to maintain. We are thoroughly investigating the delivery issues you described, including the communication breakdown and the handling of your order by our third-party transport partner.
As a business dealing with heavy products, we have to rely on third-party transporters for delivery. While we work closely with them, we understand we remain ultimately responsible for the customer experience. However, in the transportation of heavy goods, unforeseen circumstances can arise. While we strive for seamless delivery, last-mile situations are often beyond our direct control, resting with the driver and associated delivery staff. Even the transporter's local depot cannot always provide immediate assistance in such instances.
In this particular case, the order was placed on Wednesday, with the understanding that delivery would occur on Thursday. Unfortunately, due to a logistical issue beyond our immediate control, we had to reschedule the delivery for Friday. We promptly informed you of this change. However, it was again unfortunately delayed due to the driver's personal circumstances. We were then informed that the delivery would be completed on Monday morning as an AM delivery, and it was delivered as promised.
We would also like to remind you that it is industry-standard practice to schedule any tradespeople or builders only after receiving your order and confirming its quality. This is also stated within our Shipping & Delivery policy. This precaution helps to avoid potential costs associated with unforeseen delays or damages.
Furthermore, we wish to clarify that we directly import all our natural stone products. We have a long-standing history in the stone industry, with our promoters having family businesses in the Indian mining sector for over 40 years. This direct sourcing ensures the quality of our products and allows us to offer competitive prices.
Despite the experience you had to faced, we remain committed to resolving your concerns and ensuring your satisfaction. Therefore, we value your feedback and would like to address your concerns promptly.
Kind regards,
Aarti, Founder
Great service and excellent product
Great service and excellent product - all the stone was evenly calibrated, regular size and good colour
12 marca 2025
Odpowiedź od Stonewise (Formerly The Stonemart)
Hi Ian,
Thank you for your wonderful feedback! We are delighted to hear that you are pleased with the quality and consistency of our stone products. Your satisfaction is our top priority, and we look forward to serving you again.
Kind regards,
Aarti, Founder
Bad Experience - Would Not Use Again
Bad Experience - I would AVOID.
Not really one to leave reviews but felt compelled to on this occasion. I paid £50 for delivery of my order at point of purchase. On the day of delivery the delivery company advised that due to a road closure they were unable to deliver to me and that alternative delivery date would need to be booked. The Stonemart emailed me to advise that the cost to redeliver the following day would be £163.05 + FSC+ VAT (I assume that FSC is a fuel surcharge) Now, the road that was closed was over a mile a way from my house and despite the fact that I live in a semi-remote location there are several other routes to me - the delivery company just didnt want to travel the alternative route. After going backwards and forwards with The Stonemart via email (they refused to speak to me on the phone) they advised that there was nothing they could do and that this was final. My position was that this was an issue between them and their delivery partner. I asked to cancel the order, they stated that they would charge me £100 collection fee per pallet (three pallets) so £300 to collect, despite the fact that the stone had not been delivered to me. The issue was only resolved when I hired a van and went to the haulage company depot to collect the tiles myself (obviously at my own cost) I found The Stonemart very difficult to deal with, they would not speak to me on the phone and they didnt really care - it was my problem so to speak. So I am sorry to have to leave a bad review, but my experience was really bad.
15 stycznia 2025
Odpowiedź od Stonewise (Formerly The Stonemart)
Hello James,
We sincerely apologise for the negative experience you had with your delivery. We understand your frustration regarding the unexpected charges and the difficulties you faced.
We are currently reviewing the circumstances of this particular case to understand why delivery was not completed on the initial attempt, considering checks should have been made to avoid delay in your delivery.
We are committed to addressing your concerns and would like to discuss this further with you.
Kind regards,
Aarti, Founder
Prompt delivery lovely stone
3 marca 2025
Odpowiedź od Stonewise (Formerly The Stonemart)
Hi Jane,
Thank you for your kind words! We are delighted to hear that you appreciated our prompt delivery and the quality of our products. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Kind regards,
Aarti, Founder
Great service and good communication…
Great service and good communication with clients. Always delivery on time for my all orders. Reasonable price compare to others suppliers.
10 marca 2025
Odpowiedź od Stonewise (Formerly The Stonemart)
Hello Pinder,
Thank you for your 5-star review! We are delighted to hear that you have consistently experienced great service, timely deliveries, and effective communication with us. Providing quality products at reasonable prices is our priority, and we are glad to have met your expectations.
We look forward to continuing to serve you.
Kind regards,
Aarti, Founder
Odpowiedź od Stonewise (Formerly The Stonemart)
Hi Chistopher,
Thank you for your 5-star review and for highlighting our great service! We are thrilled to hear about your positive experience and look forward to serving you again.
Kind regards,
Aarti, Founder
No problems at all
No problems at all. I was well informed of the delivery date and time slot. Delivery was on time, and most crucially there were no slab breaks! All slabs were in good condition due to being well fastened together. Delivery guy was very helpful and friendly too.
3 marca 2025
Opinia niezależna
Odpowiedź od Stonewise (Formerly The Stonemart)
Hi Adrian,
Thank you for your wonderful review and the 5-star rating! We are delighted to hear that you were happy with our service during delivery and the quality of our product. Your satisfaction is our top priority, and we look forward to serving you again.
Kind regards,
Aarti, Founder
Absolutely brilliant company to deal…
Absolutely brilliant company to deal with kept me in the loop over my order rang me back multiple times when I called & the call cut off ect
19 lutego 2025
Odpowiedź od Stonewise (Formerly The Stonemart)
Hi Rachel,
Thank you for your amazing review! We are delighted to hear that you had such a positive experience with our team and that our efforts to keep you updated and promptly return your calls made a difference.
Your feedback motivates us to continue delivering brilliant service. We look forward to serving you again soon!
Kind regards,
Aarti, Founder
Odpowiedź od Stonewise (Formerly The Stonemart)
Hello Mark,
Thank you for your review, and for rating us 5 stars. We are so glad our quick delivery and quality samples met your expectations. We appreciate your support and look forward to serving you again.
Regards,
Aarti, Founder
Slate Slabs
Order delivered on time as promised.
Condition oc material was excellent.
I was kept fully up to date with progress of my order regularly.
25 lutego 2025
Odpowiedź od Stonewise (Formerly The Stonemart)
Hello Nick,
Thank you for your fantastic review!
We are so happy to hear that your order arrived on time and that the condition and quality of the slate slabs met your expectations. Keeping you updated throughout the process is a priority, and we are glad it made a difference for you. We look forward to serving you again soon!
Kind regards,
Aarti, Founder
Communication is Key
No communication on delivery which was booked in a month prior.
Had to chase after sitting in all day and now version 3 as to why no delivery
Very poor
15 lutego 2025
Odpowiedź od Stonewise (Formerly The Stonemart)
Hello James,
We sincerely apologise for the inconvenience and frustration caused by the delivery issues. We completely understand how important timely communication is and regret that you had to follow up on the situation.
After investigating, it appears there was a miscommunication from the depot, which led to the confusion. Typically, all pre-booked shipments are delivered on the scheduled date, and if any delays or rescheduling occur, the depot informs us so we can promptly update our customers. Unfortunately, in this instance, we did not receive any communication from the depot. Upon following up after your inquiry, we were informed that the driver had to return due to illness.
However, as soon as we became aware of the issue, we worked to clarify the situation and find the best possible resolution for you.
Customer satisfaction is our top priority, and we are continuously working to improve our service. We truly appreciate your patience and the opportunity to make things right. If there is anything further we can do, please feel free to reach out.
Kind regards,
Aarti, Founder
Fast delivery and good product
30 stycznia 2025
Odpowiedź od Stonewise (Formerly The Stonemart)
Hi Paul,
Thank you for your 5-star review! We are delighted that you are happy with the fast delivery and quality product. Your feedback means a lot to us!
Kind regards,
Aarti, Founder
Reviews are falsified by owner
Having had the company refuse to admit fault in the materials they sent me I left a review (my first every review on a company, as I was that upset in how the transaction has gone). I was then contacted by the company owner after I left my review with him asking to pay me to remove the review on here. He then never emailed back to my response.
Be very wary of this company as I imagine all their poor reviews to be paid off, leaving a false view on how bad this company are, trying to trick others into their poor products and services
7 lutego 2025
Opinia niezależna
Odpowiedź od Stonewise (Formerly The Stonemart)
Hello Jake,
We are very concerned to read your review and strongly deny the accusation that we offered payment for its removal. This is not in line with our business ethics or how we operate.
We always aim to provide excellent customer service and address any issues raised. We would genuinely appreciate the opportunity to understand the situation our customer experienced and work towards a resolution, if that is still possible.
If we are able to resolve the issue and the customer is happy, then it is their choice to revisit their feedback. We never offer payment for amending reviews.
Please feel free to contact us to discuss your concerns further.
Kind regards,
Aarti, Founder
Odpowiedź od Stonewise (Formerly The Stonemart)
Hi Richard,
Thank you for your fantastic review! 😊
We are glad you found our prices great and delivery speedy. We look forward to serving you again in the future!
Kind regards,
Aarti, Founder
Odpowiedź od Stonewise (Formerly The Stonemart)
Hi David,
Thank you for your kind words and leaving us a 5-star! 😊
We are glad you had a smooth ordering experience and appreciated our communication and delivery. Looking forward to serving you again! 💛
Kind regards,
Aarti, Founder
The company was efficient
The company was efficient, professional and delivered expectations promptly
20 stycznia 2025
Odpowiedź od Stonewise (Formerly The Stonemart)
Hi Christine,
Thank you for your wonderful review and for leaving us a 5-star rating! We are glad to hear that you found our service efficient and professional. Your support means a lot to us! 😊💛
Kind regards,
Aarti, Founder
Great product at the right price, delivery could be better, was a day late and delivered to my home address when it should have come to the job location I gave them.
Great product at the right price, delivery could be better, deliverd to wrong address and a day late.
16 stycznia 2025
Odpowiedź od Stonewise (Formerly The Stonemart)
Hi Anthony,
Thank you for your feedback and for rating us 4 stars! We are delighted to hear that you are happy with the product and found it to be of great value.
We sincerely apologise for the inconvenience caused with the delivery. Upon checking with our delivery partner, we were informed that the delivery required splitting down the pallet for access, which may have contributed to the delay. Additionally, the delivery was made to the shipping address provided at the time of placing the order. If there was a request to change the address that we may have missed, please let us know.
We will work towards improving our communication to prevent such issues in the future and enhance the overall delivery experience. Your feedback is invaluable in helping us improve, and we truly appreciate you taking the time to share your experience. Please don’t hesitate to reach out if you need any further assistance.
Kind regards,
Aarti, Founder
Odpowiedź od Stonewise (Formerly The Stonemart)
Hi Tracey,
Thank you so much for your 5-star review! We are thrilled to hear you were happy with the timely delivery and our service. We look forward to serving you again in the future!
Kind regards,
Aarti, Founder
Would benefit from a better delivery
The product could be very good if received as described. However, sadly the delivery was very poor.
The operator refused to deliver onto our drive and left the pallet half on a public footpath and half blocking the entrance to our drive. Furthermore, when we unpacked to move the slabs onto our property we discovered several tiles were broken and chipped at the corners, including a totally cracked large tile.
I will be laying the patio once the weather improves, and would appreciate a pattern to follow having given you length and width dimensions of our requirement.
16 stycznia 2025
Opinia niezależna
Odpowiedź od Stonewise (Formerly The Stonemart)
Dear Richard,
Thank you for your feedback and for taking the time to share your experience. We are truly sorry to learn about the issues you faced with the delivery and the condition of some slabs.
Unfortunately, as we have to rely on third-party pallet networks for deliveries, there are occasional instances where their drivers or staff may make mistakes in placing the goods. However, we will forward your feedback to the haulier to help improve their service.
We are also happy to assist you with a laying pattern for your patio. We will share the laying pattern on your email.
Thank you for choosing The Stonemart, and we hope to exceed your expectations in the future.
Kind regards,
Aarti, Founder
Good product and comms, very poor delivery.
The product and communication was excellent, the delivery was very poor. The driver simply couldn’t drive, we’ve had some big deliveries as part of our project and the driver couldn’t reverse a van onto the drive.
2 stycznia 2025
Odpowiedź od Stonewise (Formerly The Stonemart)
Hello Stuart,
Thank you very much for your review and kind words about our product and communication. We are truly sorry to hear about your experience with the delivery.
As we use third-party pallet network services for heavy deliveries, there can sometimes be limitations due to the hauliers' drivers and their individual expertise. However, we take such feedback very seriously and will forward your concerns to the haulier to ensure improvements in their services.
We truly value your feedback and thank you for your patience and understanding.
Kind regards,
Aarti, Founder
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.