stoneglowcandles.co.uk Recenzje 

593
Wynik TrustScore: 4.5 na 5

4,3

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Zobacz, co mówią recenzenci

Oceniono na 4 z 5

Quick delivery and good quality packaging and presentation. Wide range of aroma options. We have found the refill product to be less effective in diffused strength than the original and this detract... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Adelina was so helpful with my recent order first delivery didn’t arrive and no information from the Courier she quickly responded and resolved the situation and I am more than delighted with the serv... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Beautiful ceramic Reed diffuser, nicely gift boxed. Products are worth the price. The liquid lasts really well and has a good aroma that disperse all around the room. Confusing information, once ite... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Great product, really good scent - not overpowering or fake, and fills the room nicely. I had an issue with the wick not burning properly on the candle I bought so emailed the company - everything was... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Świece i znicze
  2. Sklep z podarunkami

Napisane przez firmę

With over 30 years of experience, Stoneglow has become a household name in home fragrances. Our range can be found in top luxury hotels, major retailers, and we also offer a unique private label service for small to high volume runs. Stoneglow specialise in luxury candles, scented reed diffusers, bath, body, mist diffusers and essential oils. We're thrilled to announce that for 2024 Stoneglow now offers soy wax melts alongside our luxurious range of scented products. We believe in inspiring people with fragrance, we offer a unique fragrance portfolio from the modern classic aroma to complex combinations. Stoneglow are proud to fly the flag for British manufacturing, and carry the Made in Britain logo on all its products.


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

593 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

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4,3

Wszystkie recenzje

(593)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 76

Napisz recenzję
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Oceniono na 1 z 5

Sadly did not. Arrive

Sadly, my 2 purchases never arrived. My fault because I have recently moved house and although I changed address on my bank cards and added the new address as a first time user of stoneglow site, I ticked the box indicating
Delivery address same as card address (which it was but not according to apple pay ). Evri delivered to my old address and stoneglow response was ‘nothing we can do, your fault. One star as my experience was not good.

1 kwietnia 2025
Opinia niezależna
Logo stoneglowcandles.co.uk

Odpowiedź od stoneglowcandles.co.uk

Hi Tessa, we appreciate you taking a moment to share your experience and your feedback is important to us. Our team has confirmed that the parcel was delivered to the address specified when the order was placed, however as per our email sent to you, we have contacted Evri to inquire about this matter and we will provide you with updates as soon as we receive a response back.

Update 04.04.2025 - Following Evri's response, this issue has now been resolved.

___________________________________________________________________________________________
Dear Tessa, your feedback is important to us so we are pleased to announce that we have selected Royal Mail as our courier partner moving forward to ensure that our lovely products are delivered promptly and arrive in excellent condition.

Oceniono na 5 z 5

Such wonderful candles and diffusers

Such wonderful candles and diffusers! Stunning scent and bought as was gifted a diffuser which is a delight as one enters the house! Very happy!

4 marca 2025
Opinia niezależna
Logo stoneglowcandles.co.uk

Odpowiedź od stoneglowcandles.co.uk

Hi Lynne, Thank you so much for taking the time to leave a review, we are so glad you enjoy our products.

Oceniono na 1 z 5

Delay in delivery

Delay in delivery. Evri not very good with keeping to delivery times

26 lutego 2025
Logo stoneglowcandles.co.uk

Odpowiedź od stoneglowcandles.co.uk

Hello Janet, we are sorry to hear that. Please contact our team at office@stoneglowcandles.co.uk regarding your issue.

_____________________________________________________________________________________________
Dear Janet, your feedback is important to us so we are pleased to announce that we have selected Royal Mail as our courier partner moving forward to ensure that our lovely products are delivered promptly and arrive in excellent condition.

Oceniono na 5 z 5

Quick and easy

Ordered online, refills for my diffuser, great product,great website, product arrived well wrapped and on time, will definitely order again

26 lutego 2025
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Odpowiedź od stoneglowcandles.co.uk

Hello Sandra, we really appreciate you taking a moment to share your thoughts. Your feedback is highly valuable to us.

Oceniono na 5 z 5

Perfec

Perfection utterly gorgeous aroma from every single candle

22 lutego 2025
Opinia niezależna
Logo stoneglowcandles.co.uk

Odpowiedź od stoneglowcandles.co.uk

Hello Mary, thank you so much for leaving a review, we're so glad you enjoy our products.

Oceniono na 4 z 5

Beautiful ceramic Reed diffuser

Beautiful ceramic Reed diffuser, nicely gift boxed. Products are worth the price.
The liquid lasts really well and has a good aroma that disperse all around the room.
Confusing information, once item has been dispatched, order is shown as completed even though item not yet received. Just a little too long waiting for delivery. Hence 4 stars instead of 5.

31 stycznia 2025
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Odpowiedź od stoneglowcandles.co.uk

Hello Teresa, We really appreciate you taking a moment to share your thoughts. Your feedback is highly valuable to us. We're genuinely sorry to hear about your recent delivery experience. Rest assured, your comments will be taken to heart and used to improve our service.

Oceniono na 5 z 5

This is company done everything right…

This is company done everything right to help me when I has an issue with delivery address. Good communication . However I was recommended to buy these wax melts as they apparently so good and smell lovely. However in my opinion they don't smell any stronger than other wax melts.

30 stycznia 2025
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Odpowiedź od stoneglowcandles.co.uk

Hello Carol, we really appreciate you taking a moment to share your thoughts. Your feedback is highly valuable to us.

Oceniono na 1 z 5

Order has not arrived

Order has not arrived despite being shown as completed by Stoneglow. Evri for delivery are terrrible. Zero response to emails sent to Stoneglow

3 lutego 2025
Opinia niezależna
Logo stoneglowcandles.co.uk

Odpowiedź od stoneglowcandles.co.uk

We appreciate you taking a moment to share your experience and your feedback is important to helps us improve our service. if you contact our customer service team at office@stoneglowcandles.co.uk, a member of our team will be able to look into this for you.

______________________________________________________________________________________________
Dear customer, your feedback is important to us so we are pleased to announce that we have selected Royal Mail as our courier partner moving forward to ensure that our lovely products are delivered promptly and arrive in excellent condition.

Oceniono na 1 z 5

No smell

My mango candle has been lit for 3 hours and I’m still waiting for it to smell further than 3 inches from the flame. This brand was recommended to me but I wouldn’t recommend to anyone given the price. Very disappointed

29 stycznia 2025
Logo stoneglowcandles.co.uk

Odpowiedź od stoneglowcandles.co.uk

Hello Gina, we appreciate you taking a moment to share your experience and your feedback is important to helps us improve our service. if you contact our customer service team at office@stoneglowcandles.co.uk, a member of our team will be able to look into this for you.

Oceniono na 1 z 5

Unsafe Candles BEWARE!!!!

I brought 6 tall pillar candles from this brand on the 18th Dec 24. Upon receipt and unpacking them a good three of them had dents and chips in them and two were unstable and wobbly when placed on a flat surface making them unsafe to use. I contacted Adelina in customer service and was asked to send them back at significant cost to myself of £7.75 which I was told would be refunded. After they received them back she said there was nothing wrong with them and would not refund my return postage. To be clear these were DANGEROUS!!!! Uneven pillar candles with free flowing wax that could easily cause serious burns. There was no concern shown regarding this order and I would certainly reconsider ordering from them again! *** In reply to your reply - What a load of nonsense. If you cared about safety you wouldn't sell wobbly candles that could spill liquid wax on people. There would be no reason for me to lie as I was prepared to buy them in the first place. The same cannot be said for you!!! I stand by my review. You sold unsafe, battered candles and the public should be aware of that.

13 stycznia 2025
Opinia niezależna
Logo stoneglowcandles.co.uk

Odpowiedź od stoneglowcandles.co.uk

Hi Marc, Thank you for taking the time out to leave a review. The candles you had purchased were our pillar candles, much like all of our products these are also handmade. On the label attached, as well as on our website it states that these do come with some characteristics and small irregularities synonymous to hand made products. My colleague advised you return the products for investigation and stated that if the products were found to be faulty you would receive the funds back for postage, however under further review and assessment from multiple departments it was found that there were no issues with the product. We take health and safety very seriously and always have the best intentions in regards to our customers.

Oceniono na 5 z 5

Beautifully smelling candles

Beautifully smelling candles
Not cheap, but you get what you pay for!
Just remember to extinguish early as beautiful aroma lingers, which gives a longer lasting experience 🕯️

24 grudnia 2024
Opinia niezależna
Logo stoneglowcandles.co.uk

Odpowiedź od stoneglowcandles.co.uk

Hi Kate, Thank you so much for taking the time out of your day to leave a review. We're so glad to hear our products left a positive impact.

Oceniono na 5 z 5

Great products

Great products, carefully packaged, quick delivery.

11 stycznia 2025
Opinia niezależna
Logo stoneglowcandles.co.uk

Odpowiedź od stoneglowcandles.co.uk

Hi Janette, Thank you so much for taking the time to leave a review. We're so glad our products left a positive impression.

Oceniono na 1 z 5

Reed difuser lost fragrance

Bought several stoneglow reed difusers but one of them completely lost its fragrance after couple of weeks phoned company and said I was willing to send it back but was told it will be at my expense, very poor product not fit for purpose and bad customer service,

6 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

I absolutely love stone glow diffusers

I absolutely love stone glow diffusers. The scent is gorgeous and lasts for ages. Highly recommend.

28 listopada 2024
Logo stoneglowcandles.co.uk

Odpowiedź od stoneglowcandles.co.uk

Hi Lynne, Thank you so much for taking the time to leave a review, we are so glad you enjoy our products.

Oceniono na 5 z 5

Love the scent land Yang & Amber

Love the scent Ylang Ylang & Amber - wish they did a room spray the same

27 listopada 2024
Opinia niezależna
Logo stoneglowcandles.co.uk

Odpowiedź od stoneglowcandles.co.uk

Hey there, Sandy! Just wanted to give a big thanks for carving out a moment in your day to share your thoughts with a review. You know, we're a constantly evolving company and your idea might just be a future possibility.

Oceniono na 5 z 5

These Christmas wax melts are amazing

These Christmas wax melts are amazing. I bought them for Christmas but keep using them an have to buy more. My house smells so good.

28 listopada 2024
Logo stoneglowcandles.co.uk

Odpowiedź od stoneglowcandles.co.uk

Hey there Karen! It's wonderful to know that you took time from your busy day to share your thoughts. We're thrilled to find out you had a great experience with our Limited Edition Christmas wax melts.

Oceniono na 5 z 5

Pink Diffuser just great

Ordered the pink diffuser and so pleased with it, works well, the colour looks fab in my kitchen. Like the smooth finish it is nicer than my other more expensive brand. Also bought the lovely sandlewood and patchouli fragrance to go in it. It has become my favourite. Got the lovely pot reed set (fireplace scene)which was in sale and I asked for a few spare reeds and they very kindly obliged. Good company to deal with and great offers for returning customers.

18 listopada 2024
Opinia niezależna
Logo stoneglowcandles.co.uk

Odpowiedź od stoneglowcandles.co.uk

Hey Vicky, we're overjoyed to see your review! It's fantastic to learn that our product has made a positive difference for you. Thank you for sharing your experience with us!

Oceniono na 4 z 5

Product looks lovely but...

Product looks lovely, its a gift for a friend and sure she will love it.
Updates on order could be better, advised delivery was Hermes and tracking number when they are now Evri with a different tracking number, took longer than other companies i have recently used. Evri did a great job as always.

21 listopada 2024
Opinia niezależna
Logo stoneglowcandles.co.uk

Odpowiedź od stoneglowcandles.co.uk

Hey Elaine, it's great to know you picked our products as a gift! Your positive feedback truly brightens our day. We're sorry to hear about any hiccups with the courier service - your experience helps us get better. Thanks for sharing!

Oceniono na 3 z 5

I purchased the unwanted become the…

I purchased the unwanted become the wanted in both the diffusers and candles. The latter were brilliant but I was disappointed with the diffusers. I understand scuffs on the packaging, crates etc but I didn’t expect some of them to be only half full. There was no evidence of any leaks as they were perfectly wrapped, just a shame the liquid was so sparse.

20 listopada 2024
Opinia niezależna
Logo stoneglowcandles.co.uk

Odpowiedź od stoneglowcandles.co.uk

Hi Katy, thank you for taking the time to leave a review, your feedback means the world to us. Were sorry to hear you're dissatisfied with the diffusers, please may you get into contact with our customer services team so we can investigate this for you.

Oceniono na 5 z 5

Everlasting fragrance reed diffuser oils

I originally bought reed diffuser oil from a garden centre. I fell in love with the fragrance and also very impressed with how long it lasts. Everybody who came into the lounge commented on the lovely smell. I wanted a Christmas fragrance so I found the website and luckily managed to buy two refill bottles for the price of one.

8 listopada 2024
Opinia niezależna
Logo stoneglowcandles.co.uk

Odpowiedź od stoneglowcandles.co.uk

Hi Tara, We really appreciate you taking a moment to share your thoughts. Your feedback is highly valuable to us. We're over the moon knowing you adored the scent enough to grab some refills.

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