stoneglowcandles.co.uk Recenzje 

593
Wynik TrustScore: 4.5 na 5

4,3

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Zobacz, co mówią recenzenci

Oceniono na 4 z 5

Quick delivery and good quality packaging and presentation. Wide range of aroma options. We have found the refill product to be less effective in diffused strength than the original and this detract... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Adelina was so helpful with my recent order first delivery didn’t arrive and no information from the Courier she quickly responded and resolved the situation and I am more than delighted with the serv... Zobacz więcej

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Oceniono na 4 z 5

Beautiful ceramic Reed diffuser, nicely gift boxed. Products are worth the price. The liquid lasts really well and has a good aroma that disperse all around the room. Confusing information, once ite... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Great product, really good scent - not overpowering or fake, and fills the room nicely. I had an issue with the wick not burning properly on the candle I bought so emailed the company - everything was... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Świece i znicze
  2. Sklep z podarunkami

Napisane przez firmę

With over 30 years of experience, Stoneglow has become a household name in home fragrances. Our range can be found in top luxury hotels, major retailers, and we also offer a unique private label service for small to high volume runs. Stoneglow specialise in luxury candles, scented reed diffusers, bath, body, mist diffusers and essential oils. We're thrilled to announce that for 2024 Stoneglow now offers soy wax melts alongside our luxurious range of scented products. We believe in inspiring people with fragrance, we offer a unique fragrance portfolio from the modern classic aroma to complex combinations. Stoneglow are proud to fly the flag for British manufacturing, and carry the Made in Britain logo on all its products.


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

593 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,3

Wszystkie recenzje

(593)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 76

Napisz recenzję
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Oceniono na 1 z 5

Unable to comment on quality of produts received Ordered several Reed diffusers a week…

Ordered several Reed diffusers a week ago and paid for these at the same time. Fair enough, there was a message saying that they were closed until today. due to staff holidays. It does not seen to an efficient way to run a business having eveyone off at the sane time? If this is the case, then perhaps they should not take orders unless they cannot fulfill them? I have purchased Stoneglow products previously from department stores so I know they are good quality but have not previously ordered on line before so am not able to comments on the quality of something I have yet to receive

2 czerwca 2025
Opinia niezależna
Logo stoneglowcandles.co.uk

Odpowiedź od stoneglowcandles.co.uk

Hello Ernest, we appreciate you taking a moment to share your experience and your feedback is important to helps us improve our service. Our team recently took a short break to recharge before we begin our busy Christmas season. If you contact our customer service team at marketing@stoneglowcandles.co.uk, a member of our team will be able to look into this for you.

Oceniono na 5 z 5

Divine fragrances!

Definitely 5* I really appreciated the fantastic customer service. Delivery was fast.
They have a wide range of excellent value, 1st class luxurious products, the smells are divine.
Trust me you will not be disappointed

27 maja 2025
Opinia niezależna
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Odpowiedź od stoneglowcandles.co.uk

Hello Val, we really appreciate you taking a moment to share your thoughts and we are glad you enjoy our lovely products. Your feedback is highly valuable to us.

Oceniono na 1 z 5

Ordered the peony and gardenia diffuser…

Ordered the peony and gardenia diffuser after smelling it in a show home. The diffuser arrived unsealed no plastic wrap around the box itself and the mouth of the diffuser itself was unsealed. It doesn't smell nice at all. It's definitely not the same as the diffuser I smelled in the show home. Not sure why it was unsealed either and it felt as if I had been sent a diffuser that had been already opened and returned. I will not be ordering again.

22 maja 2025
Opinia niezależna
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Odpowiedź od stoneglowcandles.co.uk

Hello Tindo, we appreciate you taking a moment to share your experience. If you contact our customer service team at marketing@stoneglowcandles.co.uk, a member of our team will be able to look into this for you.

Oceniono na 5 z 5

Wonderful customer service, Wonderful scents

I'm a returning customer, love the Keepsake candles and diffusers. Ordered a candle and then wanted to add to my order, which would allow free shipping. Contacted Stoneglow and Adelina at customer service obliged. Added the item, confirmed free shipping, refunded my original shipping costs. So impressed with the service I received and absolutely love the scents. Thank you Adelina

19 maja 2025
Opinia niezależna
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Odpowiedź od stoneglowcandles.co.uk

Hello Diane, we really appreciate you taking a moment to share your thoughts. Your feedback is highly valuable to us.

Oceniono na 5 z 5

I was delighted to receive lovely…

I was delighted to receive lovely products at a reduced price in the sale/seconds clearance

28 kwietnia 2025
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Odpowiedź od stoneglowcandles.co.uk

Hello Diane, we really appreciate you taking a moment to share your thoughts. Your feedback is highly valuable to us.

Oceniono na 5 z 5

Love love love these candles the…

Love love love these candles the fragrances are amazing. First time purchaser and will definitely be buying more

28 kwietnia 2025
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Odpowiedź od stoneglowcandles.co.uk

Hi Lesley, thank you so much for taking the time to leave a review, we are so glad you enjoy our products.

Oceniono na 5 z 5

Totally transformed my opinion of Diffusers!

7 months ago I actually found a reed diffuser that I really liked, after literally years and years of 'yeuck'! It was Stoneglow Orris and Ylang Ylang and it has transformed my lounge from slightly old musty to utterly desireable in a 90year old house. Now, I've bought another, exactly the same for the guest room and bathroom and am happy.

10 listopada 2024
Opinia niezależna
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Odpowiedź od stoneglowcandles.co.uk

Hello Jane, we're overjoyed to see your review! It's fantastic to learn that our product has made a positive difference for you. Thank you for sharing your experience with us!

Oceniono na 5 z 5

Great offer on my favourite diffuser…

Great offer on my favourite diffuser refill. Prompt delivery. Well packaged.

28 kwietnia 2025
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Odpowiedź od stoneglowcandles.co.uk

Hello Amanda, we really appreciate you taking a moment to share your thoughts. Your feedback is highly valuable to us.

Oceniono na 2 z 5

Would free samples help?

Took a while to dispatch, though I appreciate the free gift. However the diffusers are very disappointing. I chose well reviewed items but none of the three (palo santo amber, orris ylang, sea salt oakmoss) produce a discernible fragrance at all (well, sea salt oakmoss a very faint one), compared with sandalwood patchouli and fougere vetiver, both of which are brilliant. Free samples would help make a better choice, maybe?

28 kwietnia 2025
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Odpowiedź od stoneglowcandles.co.uk

Hello Jeffrey, we are sorry to hear that. Please contact our team at office@stoneglowcandles.co.uk regarding your issue.

Oceniono na 5 z 5

Gorgeous aroma

Efficient delivery and product gorgeous smell and long lasting aroma. Robust packaging product safely delivered.

30 kwietnia 2025
Opinia niezależna
Logo stoneglowcandles.co.uk

Odpowiedź od stoneglowcandles.co.uk

Hello, thank you so much for taking the time to leave a review, we are so glad you enjoy our products.

Oceniono na 1 z 5

Poor and customer service

Refill is very poor and not fit for purpose when we connected Stoneglow for a replacement or refund they were not interested and made very lame excuses.

In effect we paid £24 for a bottle of water. Avoid this company at all cost they have very poor products and even worse customer service

23 kwietnia 2025
Opinia niezależna
Logo stoneglowcandles.co.uk

Odpowiedź od stoneglowcandles.co.uk

Hi David, we appreciate you taking a moment to share your experience and your feedback is important to us. We take the quality of our products very seriously, all our fragrances are developed here in the UK with fragrance optimization as paramount, also the diffuser refill you have ordered features one of the most intense fragrances available in our product line. As discussed, as the product is in use we are unable to provide a replacement or raise a refund for your order. We would always recommend moving the diffuser to a new spot in your home, away from walls, to improve air circulation around the reeds.

Oceniono na 5 z 5

Amazing smelling diffuser

Amazing smelling diffuser! Delivery prompt and packaged extremely well!
Definitely recommend diffusers. Best I've ever had!

8 kwietnia 2025
Opinia niezależna
Logo stoneglowcandles.co.uk

Odpowiedź od stoneglowcandles.co.uk

Hello Janice, thank you so much for taking the time to leave a review, we are so glad you enjoy our products.

Oceniono na 5 z 5

Great buy

A lovely subtle smelling room diffuser. Easy to order, quick delivery. Win win.

7 marca 2025
Opinia niezależna
Logo stoneglowcandles.co.uk

Odpowiedź od stoneglowcandles.co.uk

Hello, thank you so much for taking the time to leave a review, we are so glad you enjoy our products.

Oceniono na 1 z 5
Logo stoneglowcandles.co.uk

Odpowiedź od stoneglowcandles.co.uk

Hello Louise, we are sorry to hear that. Please contact our team at office@stoneglowcandles.co.uk regarding your issue.

Update: 10.04.2025 - This issue has been now resolved and the parcel has been successfully delivered.

Oceniono na 5 z 5

I love the Stoneglow infusers and order…

I love the Stoneglow infusers and order some more on line. They look simple but elegant.

1 kwietnia 2025
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Odpowiedź od stoneglowcandles.co.uk

Hello Afghan, thank you so much for taking the time to leave a review, we are so glad you enjoy our products.

Oceniono na 4 z 5

I love the fragrances but could you…

I love the fragrances but could you make it easier to get the cap out of the diffusers please?

I really struggled this time and some of it ended up on me, the kitchen counter and the floor, even when using pliers!!

1 kwietnia 2025
Oceniono na 3 z 5

Easy to order

Easy to order. Delivery really slow!!! Good job I wasn’t buying these for a gift. I do know the diffuser I ordered is absolutely lovely and would give that 5 stars though.

31 marca 2025
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Odpowiedź od stoneglowcandles.co.uk

Hi Mary, we truly appreciate you sharing your thoughts with us and we deeply regret any inconvenience caused on behalf of Evri.

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