We were at Sterlings mid afternoon on 12th August. The shop was quiet and we were there to purchase 2 new beds. Our assistant Evija Rube was first class. Knowledgeable about the products, had excell... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Visited garden centre at Sterling Tillicoultry and was assisted by sales lady Sharon who was extremely helpful, answering questions and measuring sizes. Sharon was very patient and nothing was... Zobacz więcej
Absolutely amazing store . Every department is beautifully presented and a vast choice of furniture available . Amy was wonderful and went the extra mile sorting out our purchase . Sterling Home great... Zobacz więcej
The suite I bought is not of the quality I’d expect for the amount of money I paid for it. The lining at the bottom is of a plastic material that feels quite cheap, other suites I’ve had through... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep meblowy
- Sklep z meblami do sypialni
- Materiały podłogowe
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z materacami
Napisane przez firmę
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Dane kontaktowe
Zjednoczone Królestwo
- 0845 543 0469
- customerservice@sterlingfurniture.co.uk
- sterlingfurniture.co.uk
4,7
Doskonała
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Sterling Home
Hi Susan,
Thank you for your kind feedback.
We're delighted to hear that you found Elaine so helpful and that nothing was too much trouble. Providing excellent customer service is always our goal, and it's wonderful to know we made your experience a positive one.
We really appreciate you taking the time to share your comments and will be sure to pass your feedback on to the team. Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Knowledgeable staff who were helpful
Knowledgeable staff who were helpful, friendly and approachable, without being forceful or imposing. We visited a few times to make sure the sofa was the right one for us and we were able to speak to the same salesperson (Matthew) each time and this was helpful and made the transaction flow smoothly. We were able to discuss delivery dates that suited us. Overall it was an easy and pleasant transaction.
29 lipca 2026
Opinia niezależna
Odpowiedź od Sterling Home
Hi Debbie,
Thank you for taking the time to leave such wonderful feedback.
We're delighted to hear that Matthew provided knowledgeable, friendly service throughout your visits and helped make choosing the right sofa an easy and enjoyable experience. Being able to work with the same salesperson and arrange a delivery date that suited your needs is exactly the level of service we strive to provide.
We'll be sure to pass your kind comments on to Matthew and the team. Thank you for choosing Sterling Home Aberdeen, and we hope you enjoy your new sofa for many years to come.
Kind Regards
The Sterling Home Team
Impressive service
Both the manager and the sales rep Scott Jarvie were attentive, efficient and highly professional in assisting us with purchasing all furnishings for a new 2 bedroom home. I was particularly impressed with Scott’s knowledge and the accuracy with which he captured a complex order first time.
28 lipca 2026
Opinia niezależna
Odpowiedź od Sterling Home
Hi Dominic,
Thank you for taking the time to share your experience.
We're delighted to hear that both our manager and Scott provided such attentive, efficient, and professional service while helping you furnish your new home.
It's especially pleasing to know that Scott's product knowledge and attention to detail ensured your complex order was captured accurately first time.
Your kind comments mean a great deal to us, and we'll be sure to pass your feedback on to Scott and the team. We hope you enjoy your new furnishings and wish you all the best in your new home.
Kind regards,
The Sterling Home Team
Great service from all the staff so…
Great service from all the staff so helpful , christine was the member of Montrose store that helped me find the perfect table and chairs look forward to getting it
28 lipca 2026
Opinia niezależna
Odpowiedź od Sterling Home
Hi Ali,
Thank you for taking the time to leave such lovely feedback.
We're delighted to hear that you found our team so helpful and that Christine at our Montrose store was able to help you find the perfect table and chairs.
We'll be sure to pass on your kind comments to Christine, who will be thrilled to receive your recognition. We hope you love your new furniture when it arrives and thank you for choosing Sterling Home Montrose.
Kind regards,
The Sterling Home Team
Poor aftersales service, expensive sofa broke quickly.
Really disappointed in aftersales service. I paid almost £2k for a two seater electric recliner. About 10 months later it stopped working, stuck in the up position, annoyingly. After much back and forth a technician is coming out to look at it - i reported the fault 13th June and the technician will be out 12th August. An entire month with sofa stuck up is pretty poor service, especially for what they bill as a luxury reliable product. Two stars because staff in the shop are helpful but afterservice has been poor and the product itself very quick to breakdown.
Edit - Sterling have replied to say that they are waiting for parts. This is wrong, the parts have been delivered to my house already. Frankly, customer service doesnt seem to know whats going on.
28 lipca 2026
Opinia niezależna
Odpowiedź od Sterling Home
Hi Russell
Thank you for taking the time to share your feedback.
We are very sorry to hear about the issues you have experienced with your electric recliner and the frustration caused by the length of time it is taking to resolve the problem.
We appreciate that a fault occurring after only 10 months is disappointing, particularly for a product that is expected to provide long-term comfort and reliability. We also understand how inconvenient it has been to have your furniture not functioning properly. We can see that a visit from the inspector was arranged quickly however, we are waiting on the replacement parts which is causing this disappointing delay.
Whilst we're pleased to hear that our showroom team have been helpful and supportive, we have taken your comments regarding the after sales service on board and we understand your frustration at having to wait on the parts. This is not the level of service we aim to provide, and we apologise for the inconvenience caused.
We appreciate your patience while this matter is being resolved and hope that the technician's visit on 12 August with the parts will allow us to have your chair working fully again.
Kind Regards
The Sterling Home Team
Thank you again for bringing this to our attention.
Exceptional product knowledge and genuine customer care
Exceptional service on all fronts from both both Angus and David (with the beard) at Sterling Furniture, Kinnaird Park. These guys are the people to deal with — their product knowledge and genuine customer care is second to none, ultimately the reason I walked away a very happy paying customer. Thanks again gents.
27 lipca 2026
Opinia niezależna
Odpowiedź od Sterling Home
Hi Mr Gibson,
Thank you for your fantastic feedback.
We're delighted to hear that Angus and David provided such exceptional service during your visit to our Sterling Home Edinburgh . It's wonderful to know that their product knowledge, professionalism, and genuine care helped make your experience such a positive one and gave you the confidence to make your purchase.
We'll be sure to pass your kind comments on to both Angus and David—they'll be thrilled to receive your recognition.
Thank you for choosing Sterling Home Edinburgh and we hope to see you again.
Kind Regards
The Sterling Home Team
Attentive....
Attentive..... Laura very helpful & manager good customer service....
27 lipca 2026
Opinia niezależna
Odpowiedź od Sterling Home
Hi Mrs Patterson,
Thank you for your feedback.
We're delighted to hear that you received attentive service and that Laura was so helpful during your visit. It's also wonderful to know that our manager provided such good customer service.
We really appreciate your kind comments and will be sure to share them with Laura and the team. We look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
We did wait a while to be served
We did wait a while to be served, but the service was great and staff were friendly and professional.
Very please with the quality and price of our purchase.
13 lipca 2026
Odpowiedź od Sterling Home
Hi Mrs Salter,
Thank you for taking the time to leave us your feedback.
We're delighted to hear that you were pleased with the quality and value of your purchase, and that our team provided friendly, professional service.
We do apologise for the wait you experienced before being served, and we appreciate your patience. Your comments are greatly valued, and we hope to welcome you back again soon.
Thank you for choosing Sterling Home Aberdeen.
Kind Regards
The Sterling Home Team
We went in looking at sofas and suites
We went in looking at sofas and suites. Elaine Fern came over to ask if we needed any help but, we didn’t at that point. We did ask some questions about the sofa we were looking at, she was able to answer our questions easily, with great knowledge of the product. However, when we did require help Elaine was able to assist us with ease, she left us to decide between two sofas. When we had decided which one, again Elaine was there to speak to us about prices, as well as all options to pay. She was friendly but definitely not pushy at all. Gave us plenty of time to consider and decide. Lovely lady, hang onto her, don’t always get sales people like her, worth her weight in gold. Hopefully delivery of goods will be as good as the service from Elaine. Thank you Elaine.
27 lipca 2026
Opinia niezależna
Odpowiedź od Sterling Home
Hi Sandra,
Thank you for taking the time to leave such wonderful feedback.
We're delighted to hear about your experience with Elaine. Providing knowledgeable, friendly, and pressure-free service is exactly what we strive for, and it's fantastic to know Elaine helped you find the right sofa while giving you the time and space to make your decision with confidence.
Your kind words mean a great deal, and we will be sure to pass your comments on to Elaine and her manager. We're sure she will be thrilled to hear how much her help was appreciated.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
3 piece chair order
A very professional service from the salesman who took the order.
Many thanks
12 lipca 2026
Odpowiedź od Sterling Home
Hi Robert
Thank you for your kind feedback. We're delighted to hear that you received such professional service from our salesman and that your ordering experience was a positive one.
Your comments are greatly appreciated and will be shared with the team. Thank you for choosing us, and we look forward to serving you again in the future.
Kind Regards
The Sterling Home Team
Assistants very helpful
Assistants very helpful.
My delivery was much quicker than told so lovely surprise.
12 lipca 2026
Odpowiedź od Sterling Home
Hi Jacqueline,
Thank you for your kind feedback.
We're delighted to hear that you found our team so helpful and that your delivery arrived sooner than expected – what a great surprise!
We really appreciate you taking the time to share your experience and hope you're enjoying your purchase.
Thank you for choosing Sterling Home Aberdeen.
Kind Regards
The Sterling Home Team
Knowlegeable and very friendly staff
11 lipca 2026
Odpowiedź od Sterling Home
Hi Brent,
Thank you for your feedback.
We're delighted to hear that you found our team knowledgeable and very friendly. Providing helpful, welcoming service is what we strive for, and it's wonderful to know we made a positive impression. We appreciate your support and look forward to seeing you again soon.
Kind Regards
The Sterling Home Team
Great service from Rudy
Great service from Rudy (who was supported by Conor & Darren). Rudy was super helpful in getting both our kitchen table & stools and dining table and chairs ordered today in Tillicoultry store. Lovely friendly, helpful and knowledge service from all mentioned above.
Will definitely return to shop again in the future.
26 lipca 2026
Opinia niezależna
Odpowiedź od Sterling Home
Hi,
Thank you for your wonderful feedback.
We're delighted to hear that Rudy, with assistance from Conor and Darren, provided such excellent service during your visit to our Tillicoultry store. It's great to know their friendly, helpful, and knowledgeable approach made choosing your new kitchen and dining furniture such a positive experience.
We'll be sure to pass your kind comments on to Rudy, Conor, and Darren—they'll be thrilled to receive your recognition. Thank you for choosing Sterling Home, and we look forward to welcoming you back again soon.
Kind regards,
The Sterling Home Team
Odpowiedź od Sterling Home
HI Christine,
Thank you for taking the time to share your feedback.
We're delighted to hear that David provided such knowledgeable and helpful service during your visit. We pride ourselves on delivering excellent customer service, and it's wonderful to know David made a positive impression. We'll be sure to pass your kind comments on to him.
We look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
A lovely lady meeting us at door to…Ended up at g plan and got a proper gentleman to serve us with no sales just honesty thanks to Gerry watson
A lovely lady meeting us at door to help .
Went through all halls got to g plan and this was the suit we were looking for .
26 lipca 2026
Opinia niezależna
Odpowiedź od Sterling Home
Hi Geo,
Thank you for your wonderful feedback.
We're delighted to hear that you received such a warm welcome and that Gerry Watson provided honest, helpful service without any pressure. It's great that you found exactly the G Plan suite you were looking for, and we'll be sure to pass your kind comments on to Gerry and the team.
We appreciate your visit and hope you enjoy your new furniture for many years to come.
Kind regards,
The Sterling Home Team
New Sofa Purchase
Was very easy to make the purchase of new sofas and all the paperwork completed quickly!
26 lipca 2026
Opinia niezależna
Odpowiedź od Sterling Home
Hi Claire,
Thank you for your fantastic feedback.
We're delighted to hear that purchasing your new sofas was an easy and enjoyable experience, and that everything was completed quickly and efficiently.
We appreciate you taking the time to share your comments and will pass them on to the team.
Thank you for choosing Sterling Home Aberdeen.
Kind Regards
The Sterling Home Team
Angie was really friendly and helpful…
Angie was really friendly and helpful throughout the whole process of purchasing our sofa.
25 lipca 2026
Opinia niezależna
Odpowiedź od Sterling Home
Hi Emma
Thank you for your lovely review.
We're delighted to hear that Angie was so friendly and helpful throughout your sofa purchase. Providing excellent customer service and making the process as smooth and stress-free as possible is exactly what we aim for. We'll be sure to pass your kind comments on to Angie.
Enjoy your new sofa, and thank you for choosing us!
Kind Regards
The Sterling Home Team
Sterling Home
I had a fantastic experience at Sterling Home Furniture\. Lauren Grant was excellent from start to finish\. She was knowledgeable, friendly, and took the time to talk me through the different options without making me feel rushed or under any pressure\. She answered all my questions and made the whole sales process easy and enjoyable, helping me choose the perfect chair\.
I’d also like to mention the manager, who was equally helpful\. We ended up staying a little after closing while the paperwork was completed, and it was never made to feel like an inconvenience\. They were patient, professional, and even helped us get the chair into the car before we left\.
Excellent customer service all round\. Lauren and the team are a real credit to Sterling Home, and I wouldn’t hesitate to recommend them.
23 lipca 2026
Opinia niezależna
Odpowiedź od Sterling Home
Hi Angela
Thank you so much for your wonderful 5-star review.
We're delighted to hear that Lauren provided such a positive experience and helped you find the perfect chair. Lauren takes great pride in ensuring every customer feels informed, comfortable, and supported throughout their purchase, so it is fantastic to know her knowledge and friendly approach made such a difference.
We're also pleased that our manager and team were able to assist and make the end of your visit as smooth as possible. Going the extra mile for our customers is very important to us, and we're glad you felt welcomed and looked after, even after closing time.
Your kind words and recommendation mean a great deal to Lauren and the entire team at Sterling Home. Thank you for choosing us, and we hope you enjoy your new chair for many years to come.
Kind Regards
The Sterling Home Team
Very happy with my new sofas
Very happy with my new sofas. All staff I dealt with were helpful and friendly from sales point to delivery. Furniture was ready earlier than expected however it was no problem to store it until I was ready for delivery.
Delivered at stated time and delivery team took care in the property.
9 lipca 2026
Odpowiedź od Sterling Home
Dear Ms Mcleod
Thank you for your fantastic review.
We're delighted to hear you're so pleased with your new sofas and that you found our team helpful and friendly throughout the entire process.
We're also pleased that our delivery team took care in your home and provided a positive experience.
Thank you for choosing us. We hope you enjoy your new sofas for many years to come!
Kind Regards
The Sterling Home Team
Delivery time that was promised was not…
Delivery time that was promised was not met, email sales person about it and got no response
9 lipca 2026
Odpowiedź od Sterling Home
Hi Gordon
Thank you for your feedback.
We're sorry to hear that your delivery did not arrive within the promised timeframe and that you did not receive a response to your email.
We understand how frustrating this must have been, providing clear, responsive communication and keeping our customers informed is very important to us, and we regret that we fell short on this occasion.
We appreciate you bringing this to our attention and your comments will be shared with the management team in our Aberdeen store.
Thank you for your patience and support, it really is appreciated.
Kind Regards
The Sterling Home Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.