Excellent service to provide new cartridge for my Magnus 3 tap. It was (just) still under warranty and the part arrived within 24 Hrs. Amber was most helpful and a pleasure to deal with. This is how a... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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I cannot thank Sterling Sinks and Taps enough for their amazing help and understanding. Alex in the office was so kind and quickly passing my enquiry to the technical team. Within 24 hours, they... Zobacz więcej
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Absolutely amazing service from Chloe & team. Moved into new house, discovered *leaking tap. Team replied same day and next day, replacement tap delivered. (*leak was due to incorrect use, not quality... Zobacz więcej
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Amazing customer service from Chloe!!! We needed a replacement cartridge for our 4 year old Clearwater tap and couldn't find one online. We emailed and Chloe sourced spares for all three cartridges co... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Established in 2000, Clearwater is a UK Design house with a passion for all things Sinks and Taps! Our products are designed in-house by our passionate and driven design team and produced with our core fundamentals at heart :Form, Functionality , Longevity, Serviceability and most importantly Innovation. For customer confidence in our products we offer industry leading warranties up to a Lifetime! Such is the confidence we have in our products. Just as important to us, is our customer service experience and we are proud to boast a class-leading service. As a company choice is very important our sink collection boasts the broadest choice with four material choices; Stainless Steel, Ceramic, Quartz Granite and Cast Iron and within these groups we offer a multitude of designs. We also offer the widest colour choices in both Ceramic and Quartz Granite sinks and now offer PVD warm steel finishes within our steel sink programme. With the choice available we know we can fulfil almost any sink request that is desired. Our tap ranges are a particular source of pride as we have specialised in the widest choice of styles and functions from Kettle, filter and Sensor functions as well as our unique Twist & Spray options with a wide choice of colour pallets including PVD and Nano finishes that will last the test of time!
Dane kontaktowe
sterling, GL20 8SL, Tewkesbury, Zjednoczone Królestwo
- 01684299555
- dan@sterling.eu.com
- sterling.eu.com
4,9
Doskonała
109 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
First class service for replacement…
First class service for replacement parts. Very helpful on the phone, confirmed the part would be in the post that day and it arrived with us the next day.
29 lipca 2025
Opinia niezależna
Odpowiedź od Clearwater Products T/as Sterling
Thank you for your kind feedback.
We’re very pleased to hear that our team was able to help you quickly and that the correct replacement part was confirmed and dispatched the same day, arriving with you the following day. Providing prompt, reliable support and making the process as straightforward as possible is something we take great pride in.
Thank you again for taking the time to share your experience — it’s greatly appreciated
The ladies at Sterling admin have been…
The ladies at Sterling admin have been wonderful. They kept me fully informed at all times and in conjunction with their technical support team resolved all of my issues speedily.
24 lipca 2025
Opinia niezależna
Odpowiedź od Clearwater Products T/as Sterling
Thank you for taking the time to share your feedback.
We’re delighted to hear that our admin team kept you fully informed throughout the process and that, working closely with our technical support colleagues, they were able to resolve your issues promptly. Clear communication and teamwork are central to how we support our customers, so it’s great to know this was reflected in your experience.
Thank you again for your kind comments — they are very much appreciated
Thank you very much
Thank you very much. You saved me, your company really takes its customers seriously. THANKS AGAIN.
18 lipca 2025
Opinia niezależna
Odpowiedź od Clearwater Products T/as Sterling
Thank you very much
Thank you very much. You saved me, your company really takes its customers seriously. THANKS AGAIN.
Tap was dripping
Tap was dripping. Cleaned the vale but still dripped. Contacted Stirling and even though the tap was out of warranty by a few weeks they sent me new parts FOC
Brilliant service.
31 marca 2025
Opinia niezależna
Odpowiedź od Clearwater Products T/as Sterling
Thank you for your kind feedback.
We’re pleased to hear that, despite the tap being just outside of the warranty period, our team was able to help by supplying the replacement parts and resolving the issue for you. We believe in supporting our customers wherever possible and ensuring our products continue to perform as they should.
Thank you for taking the time to share your experience — your comments are very much appreciated.
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Fantastic Customer Service
Had an issue with the handles on my three years old filter tap. I just wanted advice on fixing the issue as there were no instructions available on line. Spoke with Jasmine who spoke to one of the technical people. Within five minutes the problem was identified and new handles despatched. Wow !! Why can't all customer service be to this level. Thank you
30 stycznia 2025
Opinia niezależna
Odpowiedź od Clearwater Products T/as Sterling
hank you for your fantastic feedback.
We’re delighted to hear that Jasmine and our technical team were able to help identify the issue with your filter tap handles so quickly and arrange for the replacements to be dispatched. Providing clear advice and fast, effective solutions — even when customers are simply looking for guidance — is something we take great pride in.
We’ll be sure to pass on your kind comments to Jasmine and the technical team. Thank you again for taking the time to share your experience — it’s wonderful to know our customer service made such a positive impression.
Needed a replacement spout for my 4 yr…
Needed a replacement spout for my 4 yr old clearwater galaxy kitchen tap. Heidi found my order by my post code and within minutes informed a new one was on it’s way. Excellent customer service and lovely friendly staff. Will certainly order more products.
8 października 2024
Opinia niezależna
Odpowiedź od Clearwater Products T/as Sterling
Thank you for taking the time to share your feedback.
We’re delighted to hear that Heidi was able to quickly locate your order and arrange a replacement spout for your Clearwater Galaxy kitchen tap. Providing long‑term product support and making replacement parts easy to obtain is something we place great importance on, so it’s wonderful to know this was reflected in your experience.
We’ll be sure to pass on your kind comments to Heidi. Thank you again for your support, and we look forward to assisting you with any future orders.
Just finished installing my Quarsil…
Just finished installing my Quarsil Carina sink with Matching Elara Tap. Easy Install, Quality Products.
5 października 2024
Opinia niezależna
Odpowiedź od Clearwater Products T/as Sterling
Thank you for taking the time to share your feedback.
We’re delighted to hear that the installation of your Quarsil Carina sink and matching Elara tap went smoothly and that you’re pleased with the quality of both products. Designing sinks and taps that combine ease of installation with long‑lasting performance is something we place great importance on.
Thank you again for choosing Sterling — we hope you continue to enjoy your new kitchen setup.
Fantastic product and support
I was torn between a couple of options. Called Sterling and was given some great advice over the phone. Felt they really understood what I wanted. The taps I purchased are a great addition to my Kitchen.
28 września 2024
Opinia niezależna
Odpowiedź od Clearwater Products T/as Sterling
Thank you for your lovely feedback.
We’re really pleased to hear that our team was able to offer helpful advice and support while you were choosing the right option for your kitchen. Taking the time to understand our customers’ needs and recommend the most suitable products is something we pride ourselves on.
It’s great to know that the taps you selected have been a perfect addition to your kitchen. Thank you again for choosing Sterling and for taking the time to share your experience.
Give Clearwater & Thomas Denby products a try!
Exceptional product quality, lots of sink & tap choices & all at a competitive price! Telephone & they answer straight away, email them & they reply quickly!
26 września 2024
Opinia niezależna
Odpowiedź od Clearwater Products T/as Sterling
Thank you for your fantastic feedback.
We’re delighted to hear that you’re impressed with the quality and range of our Clearwater and Thomas Denby products, as well as their competitive pricing. We also appreciate your comments on our responsiveness — providing prompt, helpful support by both phone and email is something we place real importance on.
Thank you for taking the time to recommend our products. Your feedback is very much appreciated, and we look forward to assisting you again in the future.
An amazing and trustworthy company to…
An amazing and trustworthy company to cooperate with👍
26 września 2024
Opinia niezależna
Great company
High quality products and a wide assortment. The latest trends in kitchen sinks, taps and other accessories in one place. A trustworthy company and team-highly recommended!
23 września 2024
Opinia niezależna
Been trading with sterling for many…
Been trading with sterling for many years now. They responded quickly to any enquiries I had. The staff are always polite and willing to go the extra mile. Their range is one of the biggest in the market and are very rarely out of stock. Couldn’t recommend anymore highly.
22 lipca 2024
Opinia niezależna
I got the Rococo tap in regency copper
I got the Rococo tap in regency copper. Its exceptional quality and design really helped give us the finish we were after in our kitchen. Thanks
20 czerwca 2024
Opinia niezależna
Replacement Lever Tap Handles
Having purchased kitchen tap from a UK supplier some time ago, replacement of hot lever tap handle was needed. Original supplier was not able to assist. Living in New Zealand no supplier was available. Searching web located Sterling Sinks & Taps who were extremely accommodating and prompt with my request and had no hesitation with offering me a replacement product. The company was diligent with all their communication and packaged the parcel which arrived safely in New Zealand today.
I can only highly recommend this company for their courtesy, promptness and helpful response.
20 września 2024
Opinia niezależna
We purchased our new Kitchen Sink and…
We purchased our new Kitchen Sink and Tap from Sterling. The quality of the products and ease of installation was incredible.
Dealing with sterling was an absolute pleasure, their customer services gave us clear and prompt information regarding delivery.
Top service and Products
20 października 2023
Opinia niezależna
High Quality Products and Service
Amazing company to deal with, brilliant products and service. Dan Boulton was very helpful throughout. Would use again and highly recommend to others!
7 września 2024
Opinia niezależna
Great company and products!
Recently used sterling to supply products for our kitchen. Great company who know what they're doing which made the whole experience great. Their communication and knowledge is second to none and the products are of a very high standard and very well made. Really happy we went with them! Will use again in the future.
9 września 2024
Opinia niezależna
Exceptional
A great company from start to finish. If its professional you want then do not look elsewhere. Super helpful in every aspect and i would highly recommend, i dealt with Dan and couldnt speak highly enough off him, he was able to help us achieve exactly what we required. Thanks again Sterling for everything 👍
5 września 2024
Opinia niezależna
Quality product
Great customer service always willing to go the extra mile with quality product.
5 września 2024
Opinia niezależna
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