food improvement request. Provide a salad buffet with undressed salads and other low calory food. Also steamed veg again low calorie healthy options. Thank you. Provide decaf real coffee not just... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
This was our first time using the Dublin -> Holyhead and return sailing on the Stena Estrid with a cabin.. We have an 8-month-old baby, so the cabin was a great addition to our trip! Everyt... Zobacz więcej
Reakcja na opinię
The sailing from Holyhead was an hour late. While boarding the foot passengers, the bus to the ship spent 45 minutes with a full load of passengers at the loading ramp waiting to be allowed on. Thankf... Zobacz więcej
Ive been using rosslare to Fishguard lately I understand ships need upgrades perfectly fine....thank you for my 50 percent discount on next crossing with should be around July...hope ship ready for ne... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Stena Line Ireland
Napisane przez firmę
At Stena Line, we make travelling by sea between Ireland, Britain, and beyond simple, comfortable, and enjoyable. For over 60 years, we’ve been proudly connecting people and places across Europe — and helping Irish travellers sail the easy way.
Whether you’re off on a family break, a business trip, or visiting loved ones, you can count on cosy cabins, great food, and plenty of onboard entertainment. Travelling with kids or pets? We’ve got dedicated areas for them too. Our modern ferries, friendly crew, and commitment to making every journey smooth mean you can simply relax and enjoy the crossing.
- Ferries from Ireland
- Dublin – Holyhead
- Rosslare – Fishguard
- Belfast – Liverpool
- Belfast – Cairnryan
Plan your road trip to Europe
As a family-owned Swedish company, Stena Line operates 18 routes across Northern Europe. If you’re travelling between Denmark, Sweden, Germany, Poland, or Latvia, explore our wider network for an easy and scenic way to get around.
Good to know
We don’t charge extra for luggage — car passengers can bring what fits in their vehicle, and foot passengers can carry what they can manage (up to 23kg per item).
Book your next trip
Visit www.stenaline.ie to find timetables, fares, and our latest offers. Use the Low Fare Finder for the best prices or upgrade to Flexi or Premium for more comfort and flexibility.
Dane kontaktowe
Irlandia
- stenaline.ie
3,9
Dobra
336 recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Comfortable seating
Comfortable seating. On the return journey the seating area,which was near the toilets, was quite cold and draught. Refreshments were good. Thankyou. Thankyou for acknowledging my comment about the draughty area where I sat. Goodbye know someone really reads these reviews. I'd travel with Stenna again.
21 kwietnia 2026
Odpowiedź od Stena Line Ireland
Good morning,
Thank you for your review.
We’re glad to hear you found the seating comfortable and enjoyed the refreshments.
We’re sorry that the seating area on your return journey felt cold and draughty, particularly near the toilets, and your comments have been shared with the relevant teams for review.
Thank you for taking the time to let us know.
Regards
Hayley
Stena Line
Great sailing and great staff
21 kwietnia 2026
Odpowiedź od Stena Line Ireland
Good afternoon,
Thank you for your kind 5-star review.
We’re delighted to hear you enjoyed the sailing and that our staff made a great impression.
We really appreciate you taking the time to share this with us.
Regards
Hayley
Stena Line
Odpowiedź od Stena Line Ireland
Good afternoon,
Thank you for your 5-star review.
We’re delighted to hear you enjoyed the service and really appreciate you taking the time to share your experience.
Regards
Hayley
Stena Line
All staff very friendly and helpful
All staff very friendly and helpful. The boat is spotlessly clean. The food on board is good and have vegan options. Always departs on time.
17 kwietnia 2026
Odpowiedź od Stena Line Ireland
Good morning,
Thank you very much for your 5-star review.
We’re delighted to hear that you found our staff friendly and helpful, the vessel clean, and enjoyed the onboard food, including the vegan options.
It’s also great to know our punctual departures made a positive impression.
We really appreciate you taking the time to share your experience and hope to welcome you on board again soon.
Regards
Hayley
Stena Line
Smooth crossing
We were impressed by your staff, the cleanliness of the ferry and food options.
We were foot passengers and all went smoothly
We had booked months ahead for this crossing and that was an easy process too.
20 kwietnia 2026
Odpowiedź od Stena Line Ireland
Good morning,
Thank you for your lovely 5-star review.
We’re really pleased to hear that our staff, cleanliness, and food options made a positive impression, and that everything went smoothly for you as foot passengers.
It’s also great to know that the booking process was straightforward. We truly appreciate you choosing to travel with us and hope to welcome you onboard again in the future.
Regards
Hayley
Stena Line
The only reason I have given 3 stars is…
The only reason I have given 3 stars is because I was very seasick which spoilt the experience, I would give the staff 5 stars as they were the happiest and most polite people I’ve met in awhile.
14 kwietnia 2026
Odpowiedź od Stena Line Ireland
Good morning,
Thank you for taking the time to leave a review and for sharing your experience with us. We’re really sorry to hear that seasickness affected your trip and understand how disappointing that can be.
That said, we’re absolutely delighted by your kind words about our staff. Your compliments mean a great deal, and we’ll be sure to pass them on to the team — they’ll be thrilled to know they made such a positive impression.
Regards
Hayley
Stena Line
As a platinum member I enjoy everything…
As a platinum member I enjoy everything about your Stena Superfast service. My only complaint, which I have raised with you previously, is the fact that platinum members are just lumped in with everyone who hasn't purchased premium tickets. Prior to "upgrading " to platinum membership, as a gold plus member we boarded after the premium passengers. You have explained your reasons to me but they make absolutely no sense in my opinion. Basically my upgrade to platinum has resulted in a less satisfactory experience. Frequently last off the boat. Decks 1 or 2 don't make me feel very platinum.
19 kwietnia 2026
Odpowiedź od Stena Line Ireland
Good morning,
Thank you for your review and for your continued loyalty as a Platinum member. We’re pleased to hear that you enjoy the Stena Superfast service overall.
We’re sorry to hear of your disappointment with the boarding arrangements and onboard experience since upgrading. We understand how frustrating it feels when Platinum benefits don’t meet expectations, particularly regarding boarding priority, disembarkation, and deck allocation.
Your comments are noted and appreciated, and they will be shared with our team.
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
The check-in lady at the dock said as I…
The check-in lady at the dock said as I didn’t have a wheelchair I couldn’t have a letter for the windscreen. I use a rollator onboard . So to just tell the men to put me near the lift . I was boarded in the middle lane near the the lift but no access to get through to the lift as cars were too tightly parked for me to get assess , I called one of the guys for help . Who pulled my rollator sideway through
the cars . And told me I should go to guest services when I got on board . And in future make it known I’m disabled . But I did on my booking . Once I got to my cabin . I summoned up the energy to go to guest services. Accessing the lift nearest to my cabin . Only to be told by another steward that deck 7 could not be got to from there . I would have to go to the front of the ship and get the other lift !!! Got to guests services . About 20 truckers turned up at the same time . But luckily a lovely young man steward came out and spoke to me as I sat on my wheely in the queue, he apologised for what had happened and offered me a free WiFi ticket . Which would not work but he tried . Offered me a complimentary porridge in the morning. In the lounge. And then assisted me to the nearer lift through the car deck . Back to my cabin . How can I prevent this happening again please . I travel regularly on this line .
18 kwietnia 2026
Odpowiedź od Stena Line Ireland
Many thanks for sharing your review.
We’re very sorry for the distress and difficulty you experienced due to poor communication around your mobility needs.
Being given conflicting advice, unsuitable parking placement, and unclear guidance on lift access is unacceptable. Customers using mobility aids must receive the same clear support as wheelchair users, and we apologise that this was not provided. We will share your feedback with both port and onboard teams to reinforce correct disability and accessibility procedures.
To help avoid this happening again, please ensure that you have indicated your disability at the time of booking. You can also contact us with your parking and assistance needs before travel, using the following contact link: stenaline.ie/contactform
We appreciate you highlighting this.
Regards
Hayley
Stena Line
Ferry cancellation with no compensation and poor customer service
Stena cancelled the Rosslare to Fishguard on Mon 13th April due to weather - there were no adverse weather / sea conditions , according to various meteorological services there were no problems and we travelled comfortably on Irish Ferries the same evening in 'slight' sea conditions. The cancellation was for business reasons nor weather related and so require co.pensarion which Srena refuses. Customer service was at best inconsistent and at worst obstructive as this leg of the journey was cancelled and refunded against my express wishes which added further comication to our travel plans as it meant a transfer to another Stena crossing was not possible without buying a more expensive ticket. Subsequent interaction with Stena customer service has met with platitudes ... so no i dont recommend Stena.
13 kwietnia 2026
Odpowiedź od Stena Line Ireland
Thank you for your review regarding the Rosslare–Fishguard crossing on Monday, 13 April.
We’re sorry for the disruption caused by the cancellation and its impact on your onward travel plans. We understand how frustrating this situation was, particularly where alternative arrangements and ticket pricing were involved. While operational decisions are made with safety and scheduling considerations in mind, we acknowledge that the handling of the cancellation and subsequent customer service interactions did not meet your expectations.
Your comments regarding the refund being processed against your wishes and the lack of flexibility when transferring to another crossing are noted and will be shared with the relevant teams for review.
We regret that this experience has led you to feel unable to recommend Stena Line, and we appreciate you taking the time to share your concerns. If you wish this to be looked into further, then please use the following link to contact our customer service team: stenaline.ie/contactform
Regards
Hayley
Stena Line
The sailing was great
The sailing was great. Just the last 3 sailings iv been on with you's have been delayed or stranded in the Irish Sea.
18 kwietnia 2026
Odpowiedź od Stena Line Ireland
Thank you for your review. We’re pleased to hear that the most recent sailing itself was enjoyable.
However, we’re very sorry that repeated delays and being left stranded on previous crossings have impacted your confidence in the service. Experiencing disruption on multiple journeys is understandably frustrating, and this is not the reliability we aim to provide.
Your comments have been noted and shared with the relevant teams for review.
Regards
Hayley
Stena Line
Dreadful experience three ferries…
Dreadful experience three ferries cancelled- eventually got the Ben my Cree dreadfully disappointed small like a tug boat not suitable at all - delayed again even after eventually getting on the ferry - missed train connection- on the way back delayed again -
17 kwietnia 2026
Odpowiedź od Stena Line Ireland
Thank you for taking the time to share your review.
We’re very sorry to read about the disruption you experienced, with multiple cancellations, delays, and the knock‑on impact of missing your onward train connection.
We understand how frustrating it must have been to face repeated delays both outward and on your return, and we regret that the experience onboard the Ben‑my‑Chree did not meet your expectations. This is not the kind of journey we aim to provide, and we appreciate you taking the time to share how it affected your travel plans.
Your comments have been noted and will be shared with the relevant teams for review. If you wish, you can also contact our Customer service team for this to be looked into further: stenaline.ie/contactform
Regards
Hayley
Stena Line
No communication from Stena regarding cancelled ferry
1. Ferry too small for route and no cabins or stabilisation
2. Ferry cancelled for three extra nights no help for any accommodation or extra expense incurred
3. Inaccurate information on website the ferry was to sail from Fshgaurd but Rosslare was cancelled so I only found out through social media no text or update from stena. No compensation offered for the day the ferry was removed from service again found out information through social media
Absolutely a disappointment and disaster
Was supposed to be home 11 April was not offered a sailing the 14th after I contacted them
11 kwietnia 2026
Odpowiedź od Stena Line Ireland
Thank you for sharing your review.
We’re very sorry for the disruption and lack of communication surrounding the cancellations on this route.
We understand how frustrating it must have been to receive no direct updates, to rely on social media for information, and to experience inaccurate website details. We also regret the extended delay in getting you home, the lack of support with accommodation or extra costs, and the dissatisfaction with the vessel and onboard facilities.
This is not the experience we aim to provide, and your comments have been shared with the relevant teams for review.
Regards
Hayley
Stena Line
Ben my cheree
Ben my cheree, late again.
Hopefully the Nordica will return on the 3/5/26
17 kwietnia 2026
Odpowiedź od Stena Line Ireland
Good afternoon,
Thank you for your review.
We are sorry to hear about the delay on this occasion and understand your frustration. Your comments regarding the vessel have been noted and shared with our team, and we appreciate you taking the time to let us know.
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
The Ben My Chree: a poor choice replacement
The Ben My Chree was a poor choice to replacement for the Rosslare - Fishguard service, The seating was uncomfortable, the toilets were too small for the number of passengers (fortunately, both journeys were smooth) and the food was awful, unappetising to look at and tasteless, I was told. The return journey I was text, on time, when it wasn't. Bad communications. Stena knew it was late loading, which would make it late arriving and un-loading. Poor service all round. Shopping, was laughable.
17 kwietnia 2026
Odpowiedź od Stena Line Ireland
Good afternoon,
Thank you for taking the time to share your review.
We’re sorry to hear that the replacement vessel did not meet your expectations for comfort, onboard facilities or dining, and that communication regarding your return journey was disappointing. This is not the level of service we aim to provide, and we understand how frustrating this experience must have been. Your comments have been noted and shared with our team.
We hope to welcome you onboard again in the future for an improved experience.
Regards
Dave
Stena Line
Great at keeping us informed of delays
Despite the delays with the storm they kept us informed and the staff were very friendly and lovely.
17 kwietnia 2026
Odpowiedź od Stena Line Ireland
Good afternoon,
Thank you for your 5 star review. We’re sorry for the storm‑related delays, but we’re pleased to hear our team kept you informed and that you found our staff friendly and welcoming. We look forward to welcoming you onboard again.
Regards
Dave
Stena Line
Odpowiedź od Stena Line Ireland
Good morning,
Thank you for your 5 star review. We’re delighted to hear that you had such a positive experience. We hope to welcome you again soon.
Regards
Dave
Stena Line
Why did you reduce the length of the…
Why did you reduce the length of the couches in the Premium section? Can’t lie down at night now.
15 kwietnia 2026
Odpowiedź od Stena Line Ireland
Good morning,
Thank you for your review.
We are sorry to hear of your experience travelling over with us and we will pass your comments on to our team.
We hope to welcome you back onboard again in the future.
Regards
Dave
Stena Line
Odpowiedź od Stena Line Ireland
Good morning,
Thank you very much for your review. We’re pleased to hear that you found the crossing easy and comfortable, as providing a smooth and relaxing journey is exactly what we aim for. We hope to welcome you onboard again soon.
Regards
Dave
Stena Line
Excellent customer service
Excellent customer service. Great facilites on board making a very enjoyable and relaxing experience.
5 kwietnia 2026
Odpowiedź od Stena Line Ireland
Good morning,
Thank you for your 5 star review. We’re pleased to hear you enjoyed the excellent service and great on‑board facilities, and that your journey was relaxing and enjoyable. We look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
The ferry had been refurbished
The ferry had been refurbished . Very clean , comfortable and a smooth crossing . Lovely coffee and snacks with friendly, welcoming staff.
9 kwietnia 2026
Odpowiedź od Stena Line Ireland
Good morning,
Thank you for your 5 star review. We’re glad you enjoyed the refurbished ferry, the smooth crossing, and the friendly service on board. We look forward to welcoming you back again soon.
Regards
Dave
Stena Line
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