Stellation Media Recenzje 148

Odpowiedź od Stellation Media

12 mar 2020

Hi Tom,

We are sorry you are not gaining many followers with our service, have you noticed an increase in profile visitors though? If so, that means the targeting you have chosen is not converting.

If you are only maxing out at 30,000 views, the targeting you have chosen or the limited targeting you have chosen needs to be either changed or you need more sources. We recommend 50 at the minimum and 100+ to maximize results.

If you are not happy with your results, please state you have spoken to the rep on Trustpilot and our account managers will handle the situation accordingly.

Also, please make sure to help out our knowledge base. Here you will find many articles that IF APPLIED will take your results to the next level. With our service, we have very precise settings we give our clients and if not followed it will affect the results you are receiving.

https://stellation-media.helpscoutdocs.com/category/5-mass-story-engager

Best

Odpowiedź od Stellation Media

28 lut 2020

Hi Madeline,

We are very surprised by this review, especially for being a customer for 8 months. With our most recent API update, our service was down for 10 days and we kept in touch with our clients via the notification bell on their dashboard throughout the entire process.

Since our new algorithm update things have been running flawlessly and our clients are seeing amazing results. I see you have not reached out to your account manager to ask questions about further optimizing your settings, targeting, etc this could have been helpful to maximize your results.

We posted a notification stating that with our new algorithm update clients would have to reconnect their Instagram account once the update was applied. We also have an automated email system that sends out emails when your account needs to be reconnected.

If there is anything we could have improved to keep you as a customer, we would love to know. We hate to see you go but best of luck with your business and Instagram ventures!

-SM

Odpowiedź od Stellation Media

26 lut 2020

Hi Errol,

Thanks for being with us for 2 months, we would have loved to have you longer as a customer. If there is anything we could have improved, please let us know.

The number of followers our clients gain month to month vary on multiple aspects, some clients gain 10 followers a day while others 100+. The results you receive with our service really come down to how well your Instagram page is presented to the public & what niche you are in.

Here's some questions you need to ask yourself.

1) Do you have a professional engaging profile picture?
2) Do you have IG story highlights w/professionally made cover icons?
3) Do you have professionally produced content?
4) Do you have a lot of organic engagement from your previous followers?
5) Do you post consistently?
6) Do you have an IG bio that's engaging and with a website?

There's so much competition with Instagram, you really need to separate yourself from the bunch to earn that follower, comment, like, website click, etc.

Also, what niche are you in? A bikini model gets a lot more followers than someone who collects rocks. These are all things you need to take into consideration when analyzing your results with our service.

We hope to have you back in the future!

-SM

Odpowiedź od Stellation Media

19 lut 2020

Hi Jen,

On January 29th Instagram updated its API and our service did have some problems for 10 days, it's been fixed and things are back to normal. Downtime can occur with these major API updates, unfortunately, this does occur in the automation industry and there is nothing we can do about it besides to make sure we update our algorithm / code as quickly as possible, this is also stated in our terms of service.

Now when our service was working, which was most of the month, you should have been receiving results, if you were not, did you reach out to your dedicated account manager and ask why you have not been gaining any followers? Did you read our help documents and check out our getting started videos to make sure everything was set up right to maximize your results? As a client you have full control over your dashboard and your results & you also have a dedicated account manager you can reach out to via email M-Friday to make sure everything is set up properly to maximize your results. Every client who sets up our software properly, who uses proper niche targeting and also has an awesome IG profile with great content LOVES our service.

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At the end of the day, our job is being done once we engage with stories, I know that's not what you want to hear but it's the honest truth.

Look at it like this, if you ran a Facebook or Instagram ad and did not get good results, are you going to blame Facebook, no, you are going to blame your ad, product, service, website, etc.

I'll break down how our service works as simple as possible & give you some tips on how to improve your results in the article below.

1) We engage with stories by engaging with accounts who posted story stickers.

2) People out of curiosity will click your username to check out your profile, this is a profile visit. (the more engaging profile picture = more profile visits)

3) We will send A LOT of profile visits to you on a day to day basis...now the ball is in your court to convert them

4) These profile visits then convert into a new follower, comments, direct message, picture likes, website clicks etc. based on how engaging your profile and content is.

Our job is done after step 1. Step 2-4 comes down to you. In the article below there are tips on how to improve your Follow Back Rate

https://stellation-media.helpscoutdocs.com/article/7-how-to-get-better-results

Odpowiedź od Stellation Media

18 lut 2020

Hi Athanasios,

We reported your previous review because it was not a review, it was a statement from our FAQ page and Trustpilot also deemed it was invalid.

Our customer service team and account managers operate 7 days a week now and all emails are answered within 24 hours.

If your account has been deactivated, simply contact your account manager and they will fix the issue. We released a huge algorithm update and some accounts need to reconnect to the dashboard and it's a super quick fix.

Our billing occurs every 30 days and is a recurring subscription. This stated on every page of our website, pricing page, faqs, terms of service, invoice, etc

If you do not wish to be charged again, you can cancel your subscription using the link below or contacting your dedicated account manager. Please use the email address you used during the checkout process if you forgot your password you can simply request a new one.

If you are having any problems, contact your account manager and they will help you out.

www.stellationmedia.com/instagram-login

Odpowiedź od Stellation Media

18 lut 2020

Hi Jackie,

Account Manager:
We have recently just extended our customer service to operate 7 days a week. All emails will be answered within 24 hours. We have a manager that also makes sure of this as well. Please make sure you are reaching out to the proper email address.

Service Not Working:
On January 29th we did have some downtime due to an API update, the issue has been fixed. Our service was never down for 6 weeks. It was down for 10 days.

Charged Again
As a client, you have full control over your billing and payments. You can cancel your subscription via your dashboard and once you do, you will also receive a confirmation email. If you are unable to do it via your billing dashboard, you can also contact your account manager and they will do it for you and you will also receive a confirmation email. If you cancelled your subscription you would never get billed again.

Please contact your account manager regarding your recent charge and they will make sure all matters are taken care of.

Thanks!

Odpowiedź od Stellation Media

10 lut 2020

Hi Mary,

If your account got compromised please contact your account manager so they can provide you with a link to contact Instagram's support to solve this issue. Sometimes Instagrams AI compromises accounts temporarily and when contacting them you just need to verify your identity and ownership of the account and you'll be all set.

You must make sure the following 5 points below are in check for your Instagram account to have our service operate smoothly.

My account is at least 30 days old

I have access to the email address and phone number associated with the account

I don't use third-party tools for this account

My account is linked to my Facebook account

Make sure that the content of your account does not violate the rules of work in Instagram

Second, please understand that our service is not always 100% operational. We use an independent Instagram API so when Instagram makes major updates or has glitches/bugs on their own application it sometimes affects our service for a couple of hours sometimes even a couple of days depending on how long it takes to fix.

If you used previous automation tools, bought fake likes, followers or have a "bad trust score" with Instagram, this can cause account connection issues with third parties. If you are unable to connect your account, you will be refunded in full.

Your accounts trust score. Based on how active you are on a daily basis and your past use of fake likes,followers & growth hacking services Instagram puts a "trust score" on your account. Verified accounts, never have problems with automation services because Instagram placed a high trust score. An account that has been inactive for months then is very active all the sudden can raise red flags.

At the end of the day, we never had any problems with our client's accounts, as long as you follow our guidelines you're all set. We just wanted to be transparent and set expectations in case a problem arises.

Terms of service
www.stellationmedia.com/terms-of-service

Odpowiedź od Stellation Media

10 lut 2020

Hi Athanasios,

Please note that our service is billed every 30 days. This is outlined in our FAQ, pricing page, terms of service, checkout page, invoice and many other places on our website.

If you wish to cancel, you can cancel through your back office or by reaching out to your dedicated account manager.

Odpowiedź od Stellation Media

4 lut 2020

Hi Dohn Joe,

First, we do not have any paying customers in our system under this name so I am unsure if this is a competitor or not. I will report this review due to the name that is used as an alias.

Regarding your complaint though so other potential clients can know why the results were so low.

So how do you get better results or why were your results so low? Well, once you choose the best targeting the ball is now in your court! I am unsure of the targeting you chose or your conversations with your account manager due to the name you listed the review under.

If the targeting you chose had fake followers, bad engagement, etc this will not produce quality traffic to your Instagram page.

At the end of the day, our job is being done once we engage with stories, I know that's not what you want to hear but it's the honest truth.

Engaging with stories leads to a profile visit, a profile visit can lead to a potential follower, like, comment, website visit, etc.

Look at it like this, if you ran a Facebook or Instagram ad and did not get good results, are you going to blame Facebook, no, you are going to blame your ad, product, service, website, marketing team, etc.

This is the way our service works, I'll break it down as simple as possible & give you some tips on how to improve your results.

1) We engage with stories by engaging with accounts who posted story stickers.

2) People out of curiosity will click your username to check out your profile, this is a profile visit.

3) We will send A LOT of profile visits to you on a day to day basis

4) These profile visits then convert into a new follower, comments, direct message, picture likes, website clicks etc.

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Suggestions to increase your "FBR" (follow back rate / new follower)

1) Have an AMAZING profile picture that makes people want to click your profile.
a) Logo: make sure it's colorful, different, catchy
b) Picture: make sure it's a close-up, cool, edgy & unique
c) Be different & unique. Your profile picture is the first step to converting someone to a new fan!

2) Interesting bio w/emoji's (google for more information)

3) Story highlights w/professional cover photos (google for more information)

4) Amazing content.
a) Professional photos, videos & quotes
b) Overall color theme
c) Provide value
d) How are you going to separate yourself from the millions of other pages in your niche?

I hope this helps you out for any future growth you have!

-Stellation Media Team

Odpowiedź od Stellation Media

4 lut 2020

Hi Karina,

Can you please contact your account manager so they can help you with the issue you had that made you feel this way? We'd love to resolve this issue for you.

Best

Odpowiedź od Stellation Media

31 sty 2020

Hi Sam,

Our service has been working just fine and has been providing amazing results for our clients for the last couple of months. If it has not worked for the last 3 months, we would not be selling our service.

Last Thursday 1/23 Instagram released a huge API update and our development team has been working hard behind the scenes to implement a new safe algorithm for our clients. Instagram has crashed 4 times since the release of the API update and when this happens, it causes API throttle requests on our service. We have stable algorithms working, however, when the Instagram application has bugs and crashes, it causes problems with our service. Once Instagram is stable, our service is back up and running.

I understand as a client you want a service that is 100% smooth, 24/7/365 however when these updates occur, there will always be some downtime while our development team updates the algorithm, it's so much more complex then one might think if you are not familiar with it.

For our clients that have been with us for the last couple of months, we had a similar situation in October and it was fixed in 5-7 days. Then everything was back to normal. Unforatully, there is nothing we can do about these API updates and Instagram crashes. We don't own Instagram or have any affiliation with them.

Our customer service team works around the clock and answers all emails in a timely manner.

I have spoken to you on a different platform and requested that you reach out to your account manager so they can process a refund for your last month's payment.

Any other questions, please reach out to your account manager.

Have a great day!

Odpowiedź od Stellation Media

30 sty 2020

Hi Khloe,

I've searched through all of our email threads to further investigate the request above and have not seen any email threads associated with the name Khloe, this review can be from a competitor.

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If you have any issues with your account please reach out to your dedicated account manager and they will handle any concerns you have regarding refunds. If our service is not working for your account or if you are unable to connect it to our service a refund will be provided.

Opening a dispute is a very tedious process on both parties ends and does not guarantee you will receive your money back. We always recommend speaking with your account manager and they will take care of your issues. Once a dispute is open our billing team has to speak with your bank and provide your activity logs, customer information, license key activation, etc It's always in our client's best interest to reach out to their account manager :)

Please read the FAQ & terms of service on our website for further information about our refund policy.

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Reviews
We have started to implement a bi-weekly email campaign contacting our clients who have worked or are currently working with us asking to share their experience with Stellation Media on our trust pilot account. This is a very common practice amongst businesses and brands online.

Have a great day!