Stellarsecurity Recenzje 

35
•
Wynik TrustScore: 3 na 5

2,9

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Ich habe ausschließlich eine eSIM gekauft. Mir war nicht bewusst, dass zusätzlich ein kostenpflichtiger Dienst („Stellar Travel Protect“) aktiviert wurde, der zu wiederkehrenden Belastungen v... Zobacz więcej

Oceniono na 5 z 5

Estupendo. Fui a Belgrado comprando su eSim de 5GB para pasar 5 días moviendome por Serbio y funcionó genial. Internet de datos en todas partes, funcionando bien y me sobraron 2 gigas. Muy recomendabl... Zobacz więcej

Oceniono na 2 z 5

I bought eSIM "Europe (35 areas) eSIM: 4 GB, 30 days" and it was working fine until traffic has ended. While ordering, I activated auto top-up -- it wasn't triggered. I created support ticket -- aft... Zobacz więcej

Oceniono na 5 z 5

The price was extremely cheap 10gb 30days for Japan for around $3. I purchased and then read the reviews which got me worried. I reached out, Matthew told me nothing to worry about. It all worked f... Zobacz więcej


Dane kontaktowe

2,9

Średnia

Wynik TrustScore: 3 na 5

35 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 33% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,9

Wszystkie recenzje

(35)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 33

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Stay away, they will charge you for subscriptions you never ordered

I bought an eSIM and first everything went fine.

However, after ~2 weeks they suddenly charged my Credit card again with 1,49€. I contacted the customer support and they answered within 1 min (seems enough people complain about this scam to have a bot answer them) that I bought a "Stellar Travel Protection". As far as I can see this is a completely useless product, looks like the only use is to scam people. Customer support is ignoring all further requests after their initial reply.

There is no order confirmation, no reference, nothing pinpointing I might have intentionally ordered this.

Very sneaky to charge few weeks after initial and actual purchase so people may not notice. Save you some headache and stay away, see the other reviews that this is common practice at stellarsecurity.com.

15 lipca 2026
Opinia niezależna
Logo Stellarsecurity

Odpowiedź od Stellarsecurity

Hello,

Stellar Travel Protection is not added automatically. It is presented as an optional product during the eSIM purchase process, and it must be selected by the customer before the order is completed.

The €1.49 charge relates to the Travel Protection option selected during checkout. It is offered when an eSIM is added to the basket, together with clear information about the product and its price.

We serve several thousand customers, and the vast majority complete their purchases without any issues. We strongly reject the claim that this is a scam or that charges are made without customer authorisation.

That said, we are sorry if you did not understand that the option had been selected. Our support team should also respond properly to any follow-up questions. Please contact us again with the email address used for the purchase so the order and charge can be reviewed.

Oceniono na 1 z 5

Their eSIM was trash

Their eSIM was trash. I bought it for UK but after landing it couldn’t connect to the network. Eventually it kinda worked but only in some parts of London. There were areas where I only had E (2G) when my friend who had another company’s eSIM had 4G all the time without any problems. If I couldn’t rely on my friend’s internet I would need to buy another eSIM.

EDIT (RESPONSE): This is incorrect.

I did not have the option to configure the APN settings manually on my iPhone. There was no “Mobile Data Network” / APN menu available for your eSIM, so it was impossible to enter the APN settings from the activation email.

I informed you about this by email on 24 July, but I did not receive any response addressing this issue.

After several days without a solution, I purchased an eSIM from another provider. It worked immediately on the same iPhone and, unlike your eSIM, it provided access to the APN settings when required.

This clearly demonstrates that the problem was not my device or its configuration, but your eSIM provisioning or carrier profile.

Therefore, I do not accept the claim that the issue was caused by incorrect APN configuration on my side, as I was never given the ability to configure the APN in the first place.

29 lipca 2026
Opinia niezależna
Logo Stellarsecurity

Odpowiedź od Stellarsecurity

The issue occurred because the required APN settings were not configured as described in the activation email.

An eSIM may install successfully but still experience limited or unstable connectivity if the APN is missing or configured incorrectly. This can result in the device connecting through an unsuitable network profile, including showing EDGE or 2G instead of 4G or 5G.

The activation email included the necessary APN instructions for the UK eSIM. Once these settings are entered correctly and data roaming is enabled, the eSIM can connect to the supported local networks as intended.

This was therefore not an issue with the eSIM itself, but with the required device configuration not being completed.

Oceniono na 2 z 5

I created a ticket 22/7

I created a ticket 22/7, now it is 28/7 no answer yet.

Really a bad first impression, can't really say anything about the product, since it seems to be impossible to installe the antivirus

And still missing my invoice, even that I have been in contact with the "servicedesk" several times, I still haven't received any invoice

28 lipca 2026
Opinia niezależna
Logo Stellarsecurity

Odpowiedź od Stellarsecurity

Hello Jakob, thanks for your review. Can you please write to info@stellarsecurity.com and we take a quick look? Thank you.

Oceniono na 2 z 5

Stellar eSIM General Experience

My wife and I bought 2 eSIMs. Our internet dropped for up to 20 minutes at a time in the Netherlands for a few times. My wife and I both faced this issue repeatedly, but it worked fine in Belgium.

They also charged us €1.49 each, which I initially thought was unauthorized. After I posted on Trustpilot, it turned out I had fallen into their hidden subscription trap, but they immediately refunded and cancelled it, so I raised my review to 2 stars for their resolution.

Overall, it was an awful experience to use Stellar eSIM for our vacation when we only consider about eSIM. However their support team was really kind and positive!

15 lipca 2026
Opinia niezależna
Logo Stellarsecurity

Odpowiedź od Stellarsecurity

Hello Mehmet, I cant find you on your system by your name. The travel protection is a product that is shown when you add a esim to your cart, then you can choose to remove it or accept it. Please write to us at info@stellarsecurity.com and we will reply asap.

Oceniono na 5 z 5

I bought Stellar eSim for my travel in…

I bought Stellar eSim for my travel in Asia and work perfectly and the Price was much better then the one here. Everything worked smoothly, no problem with my phone. And their costumer service is awsome🤙🏼🤩

17 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Stellar Phone excels in delivering a…

Stellar Phone excels in delivering a secure smartphone experience with its sleek aesthetics, high-quality OS, and robust hardware. The level of security functionality packed into this device sets it apart, making it a top contender in the market

8 grudnia 2023
Opinia niezależna

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