Start New Financial Recenzje 

87
•
Wynik TrustScore: 4.5 na 5

4,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Every time I've spoken with a representative they were willing to go beyond to assist me and seemingly enjoyed doing their job. I received precise answers to my questions and easy explanations if I n... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

Need better communication between agents and clients. Improve reports so they are better user friendly. Customer service agents who answer the phone are excellent. The are very friendly and helpful.

Oceniono na 5 z 5

thy made it easier for me and patient. with suggestions of my payments. i could call and talk with them if i ran into legal problems. i spoke to Shannon today and she explained to me a letter that i r... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

This is a great company it has helped me close out on 3 accts that I had debt to. Good open communication with company and everyone is very nice and respectful

Reakcja na opinię

Informacje dotyczące firmy

Napisane przez firmę

Start New Financial is a U.S. company headquartered in Grand Rapids, Michigan. Over the last few years, Start New Financial has helped thousands of clients eliminate, in total, millions of dollars in debt. Start New Financial is a member of the American Fair Credit Council; the International Association of Professional Debt Arbitrators; and the Better Business Bureau, with which Start New Financial maintains an A+ rating. Start New Financial’s team members have, together, decades of experience in the debt-resolution industry. Start New Financial’s team members maintain accreditation from the International Association of Professional Debt Arbitrators. Start New is committed to helping its clients and in conducting it's business honestly, ethically, and professionally.


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4,4

Doskonała

Wynik TrustScore: 4.5 na 5

87 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,4

Wszystkie recenzje

(87)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 56

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Oceniono na 5 z 5

Very helpful and pleasant talk to.

Very helpful and pleasant talk to. I felt that you were happy to answer my questions, I didn't feel rushed.

17 marca 2026
Logo Start New Financial

Odpowiedź od Start New Financial

Hi Sylvia!! Always happy to help! Thanks for the feedback and have a great day! :)

Oceniono na 5 z 5

Very informative and took the time to…

Very informative and took the time to explain my account. Didn't know I had to pay a check fee each time I made a payment. Representative very knowledgeable 😃

10 marca 2026
Logo Start New Financial

Odpowiedź od Start New Financial

Hi Yolanda!! We're glad you called and we were able to assist you! Thanks for sharing about your positive experience with Start New Financial! :)

Oceniono na 5 z 5

Shannon was so helpful

Shannon was so helpful. She explained more to me and put me at ease more than any other staff member I've spoken with since I started working with Start New Financial. She shared real world experience, was apologetic, and listened. She deserves a raise! That call was how how every call should go.

3 marca 2026
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Odpowiedź od Start New Financial

Hello!! Love, love, love this review! Thanks so much for taking the time to share about your positive experience with Start New Financial! :)

Oceniono na 5 z 5

its such a relief to know by debet is…

its such a relief to know by debet is NOW taken care of and PAYED OFF!!! great custmer service all ways talked to a knolageable REAL PERSON!! THANK YOU SOOOMUCH .

13 lutego 2026
Logo Start New Financial

Odpowiedź od Start New Financial

Hello!! YOU ARE SOOOOO WELCOME :) :)

Oceniono na 5 z 5

Absolutely wonderful and so friendly

I spoke with a representative from Westpoint MS. Not sure of her name but she went above and beyond to help me. Even stayed on the phone while I figured out how to do something. Love that lady 😁

18 lutego 2026
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Odpowiedź od Start New Financial

Howdy Sonya!! Our Support Team loves helping our clients! Thanks for posting :)

Oceniono na 5 z 5

I appreciate the reminders of paydates…

I appreciate the reminders of paydates and periodic emails touching base, also the email links to my escrow account.

16 lutego 2026
Logo Start New Financial

Odpowiedź od Start New Financial

Hi Suzanne! Thanks for these comments! We try very hard to provide full transparency throughout your program! Have a fun week :)

Oceniono na 1 z 5

I DONT EVER RECEIVE ANYTHING SHOWING…

I DONT EVER RECEIVE ANYTHING SHOWING WHERE MY MONEY IS GOING AND NOW IT IS EVEN GETTING HARDER TO CONTACT THEM I DONT WANT MY MONEY WASTED SO HOW DO I GET OUT OF THERE CONTRACT AND GO TO SOMEONE THAT WILL SHOW WHERE MY MONEY IS GOING

2 lutego 2026
Opinia niezależna
Logo Start New Financial

Odpowiedź od Start New Financial

Hello Mr. King - We are happy to assist you with request. The easiest way to access a variety of aspects of your program is through your online client portal. You may access this portal 24/7/365. Within the portal you will find a tab that offers full transparency to how/when/where all of your program funds are allocated. As an alternative way to access this information, you may contact Global Holdings, which is the platform responsible for the management of the FDIC insured bank account associated with your program. If you need any assistance with accessing either your online portal or Global Holdings, or if you have any other questions, we have live support representatives available during normal business hours. We sincerely look forward to helping you! :)

Oceniono na 1 z 5

I faithfully made payments to the Star…

I faithfully made payments to the Star New Finance program for two years, even paying more than I originally owed on my credit cards, including an additional $1,100 to finish faster. However, I was later told I had to continue paying for eight more months, as the program only managed to cover 3 of my 6 banks. I had to cancel the other 3 banks on my own and ended up personally giving the program $9,500. I find the program to be non-transparent and insensitive to the real situation and effort of each person; instead of helping, it leaves users more in debt. I do not recommend entrusting your money or time to this program. Thank you for your response. My dissatisfaction is not based on theoretical comparisons about making minimum payments over the long term, but on my real experience in your program, which did not deliver what was promised. In addition to not achieving the expected results, my credit was negatively impacted and I ended up losing nearly twice as much. Had I seen in advance the comments and experiences shared by other customers, I would not have enrolled with your company. There are other programs that take clients’ real needs into account and provide a more human and supportive approach. My intention is simply to help other consumers make an informed decision.

18 grudnia 2025
Opinia niezależna
Logo Start New Financial

Odpowiedź od Start New Financial

Hello and thank you for this sharing this feedback. Because your satisfaction is our priority, we're saddened that you are displeased with the results of your program. While we understand and respect your perspective, we'd like to offer a different point of view that many of our clients have shared. The true benefits and savings of a debt resolution program like ours are more obvious when compared to the alternative to continuing to make minimum payments to your creditors. Just as an example, a consumer that has $9,000 in credit card debt, who makes only the monthly minimum required payments (as does our typical enrollee due to financial hardship), will easily pay over $15,000 worth of interest over, about a 30 year period of time, in order to pay off the balance. Please understand that we are not dismissive of your concerns because of course they are valid. We simply would like to bring attention to how we look at the numbers. Again, thank you for the feedback and we are sorry our program did not meet your expectations. Take care and Happy Holidays!

Oceniono na 1 z 5

SCAMMERS!! This place didnt pay anyone they were…

This place didnt pay anyone they were supposed to for 3 yeaars, then we ended up getting sued by the banks. While over all that time interest added up so now were in EVEN more debt!!!! Its a scam!!!! They kept all the money!!!!! Its a "legal" loophole they have taken advantage of.

17 grudnia 2025
Opinia niezależna
Logo Start New Financial

Odpowiedź od Start New Financial

Hello Shannon - We'd sincerely like to help but we are having difficulty locating your file. We are sensitive to privacy concerns so you may not want to provide further identifying information on this public platform, but perhaps you can call us to discuss further.

Oceniono na 1 z 5

I get not communication

I get not communication. 5 days ago I requested to cancel because its ridiculous. Now there telling me another five days you do ach when taken my money but want to send a check for my balance which is 674.04 but we all no they will take most of that. There services have not raised my credit at all im.raising my credit by paying stuff off. There lazy and don't want you canceling . I have sent them 10 emails wanting to cancel and they told me monday the 12th they will email me and I can cancel now they send me another email stating 5 more days no maam do some work and cancel they are just holding off for there own purpose which god only knows they probably want that 30 evergreen money thats due the 23rd

After waiting on my ach its still not pending in my acct. Which they say no later then Dec 15th but this isn't true

They sent me a message on the 12th stating it was ach to my account 663.29 because they couldnt help but take that last 10.75 out of the 674.04 god forbid. But I contacted my bank nothing is pending. My bank is open on saturdays it would've made it to my account today. I absolutely 💯 dont trust them. And thank god I wrote everything down during this journey because the amount they are.congrulating me on doesnt add up to what ive written down the last 28 months
Duly Noted Dec 16th Still Nothing

9 grudnia 2025
Opinia niezależna
Logo Start New Financial

Odpowiedź od Start New Financial

Hello Mary - Your cancellation is being finalized. We sincerely apologize for the delay. An ACH refund for $674.04 will process no later than 12/15/25. We understand your concern for your credit. We hope that your credit profile has/will improve as a result of our successfully resolving $5,669 worth of unsecured debt. This is a great accomplishment! Congratulations! :)

12.16.25 - The ACH withdrawal for $674.04 is now showing as pending on our side, scheduled to process today. We apologize for the delay. Let us know if the amount does not post to your bank today.

12.16.25 7:43PM MST - Showing cleared on our side.

Oceniono na 1 z 5

Rip off artists!

Our dealings with Start New Financial were the worst experience I have ever had with any company. Absolutely the worst!!! I ended up with the sheriff coming to my place of business twice to serve me papers because Start New Financial dropped the ball. I had endless calls for months and months from creditors who had never been contacted by Start New Financial. Our credit scores plummeted down to the low 500s when we were told this program would have minimal impact. I think their "I could care less" attitude is what made me the most angry. We threatened by them if we didn't make our monthly payments. And we had to deal with third world country agents who didn't have a clue what they were doing or talking about. I would never recommend Start New Financial to anyone. Not even my worst enemy!

30 października 2025
Opinia niezależna
Logo Start New Financial

Odpowiedź od Start New Financial

Hello Joseph - Thank you for taking the time to provide this detailed feedback. We care deeply about all of our clients and it's disappointing that sentiment seemingly didn't show based on your described experience. We'll do a deep dive into your file and try to determine how and why things turned south. We understand we'll never be perfect but feedback like yours will help us make improvements for future clients. Thank you again and take care.

Oceniono na 4 z 5

Best choice to use SNF

Best choice to use SNF. They are courteous, friendly, and knowledgeable. I am on track to finally getting debt free. No phone calls from debtors because SNF have a legal team available to assist you which makes me stress free.

13 sierpnia 2025
Opinia niezależna
Logo Start New Financial

Odpowiedź od Start New Financial

Hello Ada! Thanks for sharing about your positive experience with Start New Financial! We're so happy to help you :)

Oceniono na 1 z 5

Don't go with them. They will scam you

I consolidated my debt with them and half the time i got no communication and had to jump through hoops. Now almost 2 years later I am getting a debt collection letter stating that I owe on a card they were supposed to take care of. When I called them they said they contacted me which they didn't and that they had to drop the account. Now i am stuck with a debt that they were supposed to yake care of but never did. Don't waste your time or money on their over exaggerated fees for their service and just talk to someone more skilled to handle this. They will take half youronthly payment for all their *fees* instead of paying off your accounts.

23 czerwca 2025
Opinia niezależna
Oceniono na 1 z 5

Start New Financial

Start New Financial, Answer your phone. July 2023 was sign up. As of May 2025. Other then monthly fees to the company. Global Holding, Start new financial monthly fees. Evergreen monthly fees. Settlement fees. Not Settlement fees to my debt accounts. But Settlement fees to Start New financial. It's all a scam. I tried to call. Several times to just understand. What of my debts are paid. What debts are not paid. This is Several complaints I have tried to get anyone to clear up my accounts. I will pay what you did not pay. I will pay my debts. But who do I still owe. Which are finally settled. Which accounts are not. 3 accounts are some payments made. 2 accounts have gone to court ordered that stated no contact. Suppose to be settled 35% less.But after 2 years. The accounts said no Settlement. 100% is what you owe and have to pay. Clear these matters up and I will keep trying to get understanding on my part. It's confusing.

9 maja 2025
Opinia niezależna
Logo Start New Financial

Odpowiedź od Start New Financial

Hello Tina - We sincerely want to help you clear up these matters and have requested more information (beyond your first name) to help us identify your account in our system. We look forward to helping you.

Oceniono na 1 z 5

Do NOT get involved with this company

Do NOT get involved with this company! The total they tell you that you will pay is an ESTIMATE. I was to be done in 36 months with my set payment. I get a notice that NONE of my cards had been paid and I would need to pay for another 18 months (estimated) to possibly get the others paid. I called Chase, THEY DONT WORK WITH CONSOLIDATORS!
SCAMMERS! Call the credit cards directly. All of them will work with you at 0 interest from balance.

17 czerwca 2025
Opinia niezależna
Logo Start New Financial

Odpowiedź od Start New Financial

Hello Barbie - Thank you for sharing. Please allow us some time to review the circumstances surrounding your enrollment in our program. The experience you described sounds very different from the typical client journey. Thank you again for informing us of your concerns so that we may have an opportunity to make the appropriate corrections and/or improvements.

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