Starplan Recenzje 2303

Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

From start to finish of the project everything was great. Time to look at options from design, colour, handles and then discussion and planning with Ian. Detailed plans sent with complete breakdo... Zobacz więcej

Oceniono na 5 z 5

From start to finish our experience was excellent. I had a fairly clear idea what I wanted for my new kitchen, Stephen was able to advise me on what would work best and give me some ideas to make the... Zobacz więcej

Oceniono na 5 z 5

Great quality kitchen. Peter in sales made the whole experience easy going. Would also like to thank Gary and the building team for there no problem attitude and dedication also Chris and the installa... Zobacz więcej

Oceniono na 2 z 5

My bedroom was measured up for units a double set of drawers and a dressing table with electric bed. When it was all delivered the drawers were too big and I was told that I’d have to buy a single set... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z meblami do sypialni
  2. Dostawca mebli na wymiar
  3. Wytwórca mebli
  4. Producent mebli
  5. Sklep z artykułami domowymi
  6. Sklep z meblami kuchennymi

O Starplan

Napisane przez firmę

Trulli

Starplan is a long-established family-run company from Northern Ireland. We Design, Manufacture and Fit; Bespoke Bedrooms, Kitchens, Offices, Sliding Wardrobes and Free Standing Furniture.

After 40 years we are now one of the leading direct-sales fitted bedrooms furniture companies, delivering to over 15,000 homes in the UK every year.

 

Fitted Bedrooms

Fitted Bedroom

Home Living

Home Living

Fitted Office

Fitted Office

Kitchens

Kitchen

Sliding Wardrobe

Sliding Wardrobe

Freestanding Wardrobes

Freestanding wardrobe

Beds & Bedframes

Beds & Bedframes

Book a FREE Fitted Design

Book a FREE Fitted Design

Book a Kitchen Consultation

Book a free bedroom deisgn

*Kitchens are NI Only


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 88% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Starplan Newtownabbey

Apologies for the late review as we have been busy moving into a new home. All the furniture and fitted wardrobes we needed for our bedrooms are perfect. Thanks to Laurence who gave us his knowledge, patience and time. Nothing was too much and he got everything perfect for us. Thank you Laurence for that. Also the finish quality of the products is to a very high standard and aftercare is superb

22 listopada 2025
Opinia niezależna
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Odpowiedź od Starplan

Hi Kathleen, thank you for leaving us a review! We are pleased to hear that you are happy with your Starplan purchase! Your feedback has been passed along! Thank you for choosing Starplan!

Oceniono na 5 z 5

We ordered our bedroom furniture on our…

We ordered our bedroom furniture on our second visit to the store with Heather. She was extremely helpful & very patient answering all our questions & provided great ideas. We can’t wait for our new furniture to arrive!

12 marca 2026
Opinia niezależna
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Odpowiedź od Starplan

Hi Heather, thank you for leaving us a review! We are pleased to hear that our sales designer, Heather was helpful and patient! Your feedback has been passed along. Thank you for choosing Starplan!

Oceniono na 5 z 5

Brilliant experience from the order…

Brilliant experience from the order with James in the cannock branch to the fitting of connor&Liam lovely job would definitely recommend sales order ref s353718 thank you all Mr wall

11 marca 2026
Opinia niezależna
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Odpowiedź od Starplan

Hi Mr Wall, thank you for leaving us a review! Your feedback has been passed along to the team! Thank you for using Starplan!

Oceniono na 5 z 5

Natalya was absolutely amazing

We have just purchased our new bedroom furniture from starplan in Newtownabbey. We had the pleasure of dealing with Natalya, who was absolutely amazing! She was so professional, patient and listened to exactly what we wanted, I can honestly say she is an absolute credit to your company and we wouldn't go anywhere else. Thank you so much Natalya!

26 lutego 2026
Opinia niezależna
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Odpowiedź od Starplan

Hi Aisling, thank you for leaving us a review! We are pleased to hear that our sales designer, Natalya, was able to work with you and was professional and patient! Your feedback has been passed along. Thank you for going with Starplan!

Oceniono na 1 z 5

Starplan do not honour the guarantee…

Starplan do not honour the guarantee given at the time of purchase. They change the terms and avoid replacing faulty parts. Even when you have the original documents stating the guarantee they insist that the part you need is not included. There is no exceptions in the customer handbook provided at the time of sale but they refuse to replace the faulty parts without charging the customer. That is not a guarantee that is a con!

27 lutego 2026
Opinia niezależna
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Odpowiedź od Starplan

Hi Sarah, we are sorry to see you are unhappy with your Starplan experience. To help us locate your file, can you please contact customerservice@starplanbedrooms.com for our staff to reach out to you.

Oceniono na 5 z 5

Amazing

I first went to a well known national company for a fitted bedroom who said they couldn’t help me with what I wanted (fitted bedroom with storage). I found Starplan in Warrington and from day one Linda was absolutely amazing! She had me send photos said they could certainly help. Linda designed the bedroom plans and I visited the showroom and looked around the different ranges on offer. I was happy with the design and price and within 4 weeks my bedroom was completed. Absolutely amazing service from start to finish and seamless and stress free. Communication was great. I love my new bedroom ☺️

25 lutego 2026
Opinia niezależna
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Odpowiedź od Starplan

Hi Katie, thank you for leaving us a review! We are delighted to hear that you love your new bedroom and that you received amazing service from start to finish! Thank you for going with Starplan!

Oceniono na 5 z 5

Starplan bedroom refurb

I contacted Starplan about refurbing my bedroom with new cupboards and drawers . Scott came out and measured up, invited me in to the showroom to see what type of cabinetry I liked, decided on a plan and within one month it was fitted and all. A brilliant job all round , and I am so delighted with the result . Absolutely !

10 lutego 2026
Opinia niezależna
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Odpowiedź od Starplan

Hi Suzanne, thank you for leaving us a review! We are pleased to hear that our sales designer Scott was able to work with you to achieve a bedroom plan that suited your needs and that you are delighted with the final result! Thank you for using Starplan!

Oceniono na 5 z 5

Amazing customer service!!!

I was in Starplan to buy a new bed and bedside table a lady called Lauerne came over and asked if I wanted help. Lauerne was very personable and had amazing knowledge about the items that I picked. I really like the fact that she listened to me and didn't try to sell me "extra's" like some sales people to get you to spend more money. I would highly recommend Lauerne if your in Starplan in Newtownabbey her customer service skills are amazing and she made the whole process easy. I left extremely happy with what I bought. Thank you Lauerne 😊

26 lutego 2026
Opinia niezależna
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Odpowiedź od Starplan

Hi Kerrie, thank you for leaving us a review. We are pleased to hear that our sales designer, Laverne, was able to work with you to ensure you were happy with your purchase! Your feedback has been passed along! Thank you for going with Starplan!

Oceniono na 5 z 5

5 Star Service

Just received my beautiful bedroom furniture/bed from Starplan. Excellent quality furniture, guys fitted really quickly, no mess, many thanks especially to Laverne for all her help with choosing the colour

18 stycznia 2026
Opinia niezależna
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Odpowiedź od Starplan

Hi Cathy, thank you for leaving us a review! Your feedback has been passed along to the team! Thank you for choosing Starplan!

Oceniono na 2 z 5

Very Disappointed – Quality Has Seriously Dropped

I’ve used Star Plan for wardrobes for many years and was previously very satisfied with their products. However, the quality has significantly declined.

The MDF now used is very poor quality, especially considering the high prices being charged. The wardrobes are expensive, yet the materials feel very cheap. The MDF chips easily and bends almost immediately after installation, which is unacceptable for fitted furniture at this price point.

Seven years ago, the materials were far superior. As a loyal customer, this has been extremely disappointing. Unfortunately, due to the drop in quality, I will not be using Star Plan again for any future projects.

The reason for 2 stars is because of the fitters (which weren’t bad) otherwise 1 star (very cheap £1.00 materials but paying thousands in exchange)

1 lipca 2025
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Odpowiedź od Starplan

Hi Simona,
Thank you for your feedback. We are sorry you feel you have had a negative experience with Starplan on this occasion. As a business, we have been using the same suppliers for many years, and the quality of our products is something we pride ourselves on. As a small family-run business, we try to ensure our prices are fair and these prices reflect the quality of goods we offer.

Oceniono na 5 z 5

Fantastic service

Fantastic service, from we entered the store and greeted by staff, Antalya was very friendly and professional. Very straight forward order, we will use Starplan again as we found our experience very stress free and great discounts.

21 lutego 2026
Opinia niezależna
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Odpowiedź od Starplan

Hi Jason, thank you for leaving us a review! We are pleased to hear that you had a stress free experience with Starplan! Your feedback has been passed along! Thank you for choosing Starplan!

Oceniono na 5 z 5

We have been Starplan twice and just…

We have been Starplan twice and just wanted to say Brian at the fort was brilliant sorting out new fitted wardrobes and the price was fantastic compared to wren just to say thank you for your customer service

13 stycznia 2026
Opinia niezależna
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Odpowiedź od Starplan

Hi Alice, thank you for leaving us a review! We are pleased to hear that you had a good experience with Starplan! Your feedback has been passed along! Thank you for choosing Starplan!

Oceniono na 5 z 5

Very positive experience with Heather of Starplan Bangor

I called into Starplan Bangor on three occasions before reaching a final decision on the features of bedroom slide robes. On each occasion Heather was extremely helpful and patiently walked me round the store to examine the inner and outside options of the proposed robes and then displayed those multiple options on her computer screen. I was pleased that if I phoned the store that I could speak to her. At no point did I feel that Heather was pressuring me to purchase. The fitters were also excellent.

19 lutego 2026
Opinia niezależna
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Odpowiedź od Starplan

Hi Patricia, thank you for leaving us a review! We are delighted to hear that our sales designer, Heather was extremely helpful and patient! Your feedback has been passed along to the teams. Thank you for going with Starplan!

Oceniono na 5 z 5

Great service from Heather in Bangor…

Great service from Heather in Bangor branch. Prompt fitting and delivery. Excellent - would highly recommend.

17 lutego 2026
Opinia niezależna
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Odpowiedź od Starplan

Hi Julie, thank you for taking the time to leave us a review! We appreciate our customers taking the time to do this. Thank you for using Starplan!

Oceniono na 5 z 5

Starplan arrived with us this morning…

Starplan arrived with us this morning to install a fitted wardrobe.The fitters(Lee)+(Mate) did a fantastic job, very professional and tidy workers, job was completed in a few hours.
Starplan was a joy to work with. Natalya our Sales person was very friendly and approachable. Constantly went out of her way to help us throughout the whole process always keeping us informed, a credit to her Employer.
We would strongly recommend Starplan to anyone thinking of having their bedrooms updated.

19 lutego 2026
Opinia niezależna
Logo Starplan

Odpowiedź od Starplan

Hi Dessy, thank you for leaving us a review! We are delighted to hear that your fitting team was professional and tidy and that your sales designer, Natalya was friendly and approachable! Thank you for choosing Starplan and recommending us!

Oceniono na 5 z 5

Heather was great and had been…

Heather was great and had been recommended to me - talked through my available options and was able to get exactly what I need for my space

19 lutego 2026
Opinia niezależna
Logo Starplan

Odpowiedź od Starplan

Hi Jennifer, thank you for leaving us a review! We are pleased to hear that our sales designer, Heather was able to work with you to design a plan that suited your needs! Thank you for going with Starplan!

Oceniono na 5 z 5

I decided to use Starplan because I had…

I decided to use Starplan because I had heard and seen great things about them. Yes, I agree with comments that they are on the more expensive side, but you get a lot for your money. I was assigned Ian as my designer, and he came to my house to measure the area, then discussed with me what I wanted in terms of colour and design. He also gave advice on things that would improve the overall look. He then drew up designs, and once I was happy with some small changes, the order was placed. The communication regarding times, dates for delivery, and installation was efficient. On the day, the team responsible for fitting was lovely and respectful of my home. When it was finished, Ian checked in with me to ensure I was happy. Overall, it was well worth it for me, and I am delighted.

29 stycznia 2026
Opinia niezależna
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Odpowiedź od Starplan

Hi Claire, thank you for leaving us a review of your Starplan experience! Your feedback has been passed along to the teams. We are pleased to hear that you are delighted with your experience and that all staff were professional and respectful! Thank you for choosing Starplan!

Oceniono na 5 z 5

Brilliant and friendly service

From the design and installation staff five years ago and again today to replace a door which we damaged, the service from Starplan has been not short of perfection. All the staff including the aftersales engineer Mark today have been so easy and friendly to deal with and when working in our house so clean, tidy and respectful. Qualities so difficult to find anywhere sadly in today’s world
Really well done from an extremely happy client

17 lutego 2026
Opinia niezależna
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Odpowiedź od Starplan

Hi Simon, thank you for leaving us a review of your aftersales journey. We are pleased that you are happy with the service you received! Your feedback has been passed along!

Oceniono na 5 z 5

Sliderobes

We ordered slide robes for my daughters bedroom from Starplan Portadown and Martin helped us by giving all the different options from colours to the layout inside, he even showed us what it would look like which was great, very pleased great quality and my daughter loves it.

13 listopada 2025
Opinia niezależna
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Odpowiedź od Starplan

Hi Shauna, thank you for taking the time to leave us a review! We are glad to hear that you are pleased with the quality of your Starplan slide robes and that your daughter loves them! Thank you for choosing Starplan!

Oceniono na 5 z 5

Ref sales order S354654

Ref sales order S354654. We would like to thank Heather for her excellent Customer service and warm hearted personal approach making it super easy to chose and purchase our new sliderobes. ThankYou Heather

7 lutego 2026
Opinia niezależna
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Odpowiedź od Starplan

Hi Jason, thank you for leaving us a review! We are delighted to hear that our sales designer, Heather provided you with excellent customer service! Your feedback has been passed along! Thank you for going with Starplan!

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