After I purchased G45 off of Starfire Direct website, I received a call from Scott Nunes promptly asking if I needed anything or if I had any questions that I needed addressed. He was very helpful in... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We ordered a fire pit 6/24/24…..with estimated delivery in July…then they said they encountered production problems and delayed delivery till October…it is now 10/26/24 and I’ve emailed and called wit... Zobacz więcej
We have been thrilled with the refresh on our existing natural gas patio fire pit with a new burner ring and copper fire diamonds. We now have a beautiful, large flame and the fire diamonds are an ap... Zobacz więcej
Scott Nunes is amazing. He is very knowledgeable and was able to help me find a glass burner that I could retrofit into my existing enclosure. Fake logs be gone! Welcome a warm soothing green glow wit... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
At Starfire Direct, we realize that having the best prices does not make you a great or successful company. Rather, it's all about the customer experience. We work hard to make sure our website is informative and as easy to use as possible. We spend as much time as necessary with each of our customers so that they can get the products that will work best for them and their budget. Our knowledgeable staff is certified and trained to provide the best advice on every product we sell. Give us a chance to earn your business and see what the Starfire Direct difference is all about!
Dane kontaktowe
42168 Remington Avenue, 92590, Temecula, Stany Zjednoczone
- 866-578-8538
- info@starfiredirect.com
- starfiredirect.com
3rd time now that I have purchased a …
3rd time now that I have purchased a burner for the fire pits I have made for the family in Australia and New Zealand.
This one is for daughter in law.
Great service every time and the burner are fantastic.
Very Happy with our Order!!
Very happy with the 30" fire ring we ordered. Was exactly what we were looking for and couldn't find locally. The ease of ordering on the website was great and the shipment came quickly.....would highly recommend Starfire Direct to other plumbing companies!
Rocks for All !
Fast shipping, great product.. I like being able to order a small amount and mix the colors, sizes and shapes myself in my fire pit.. Really great selection and quality of fire rocks!
Beautiful color
Beautiful color, I added it to a firepit that already had grey reflective glass and it matches my patio colors, I added 4 lbs ( 4 soda cans size of glass) and it was perfect! great quality and size.
Ordered from them before and had no …
Ordered from them before and had no problems, but this time I only received two out of the three items I ordered.
My wife like the product and the …
My wife like the product and the pricing. We have not received our order yet, but the shopping was good..
You have got to be out of your mind
You have got to be out of your mind. They actually solicited a review from me after the way they treated me. They sold me a defective Infrared Heater and rather than send me a new one they told me to just dispose of it and they would give me a refund. Yeah Right! After months of hassling them for the Credit they finally gave me a partial refund after deducting for return shipping cost (didn't get shipped back at their direction) and then charged me a re-stocking fee for the unit I was told to toss in the trash. This company is an amazing joke. Funny thing is, why am I not laughing???!!!

Odpowiedź od Starfire Direct
Ordering process excellent
Ordering process excellent! Now if delivery is just as good, I would highly recommend to anyone.
Delivery was on time as promised
Delivery was on time as promised . I ordered 10 pounds and had to order 5 more pounds to completely fill my pit . My fault I didn't know the coverage
Fire Glass
Your website is easy to maneuver and I found that the description of the products were well written. I was also pleased at how quickly I received my order. I will most likely be using your company in the future.
Very Satisfied
The color is absolutely beautiful and the glass reflects the light quite well.
Could not be happier
Product was exactly as described, shipped immediately and arrived early. Could not be happier!
Was not notified of shipping and delivery and I was told I would be
I received a call telling me you would not ship to a P.O. Box. We live in a condo unit and need to know when shipments will arrive if you just really can't ship to the post office. I was told I would be notified. My notification was the doorbell and luckily I was home.
Products spark interest!
I just ordered fireglass in two different colors from Starfire Direct website. It was easy to navigate through this to find what I wanted. Good presentation on showing the size comparison of different fireglass products offered online. I also liked the big and clear pictures. It made me confident to go ahead with the purchase. Google Trust store sign contributed to it too!
I would have liked to see some product suggestions to accompany the products I viewed. E.g. I hope I had known about the FireShapes before placing the order for the Fireglass. Would have loved to buy it too if it was a single order together....I don't want to spend another $8 flat fee on another order at this moment. I will post again with a picture when I receive my order. Looking forward to it!
I did not keep the products I ordered ....
I did not keep the products I ordered as no longer needed them, however the customer service was excellent!
Excellent Experience!
Excellent site - super easy to find what I was looking for!
Courteous, professional, well-informed agent made it easy.
Kim was very good to respond to numerous e-mails, answer questions, and help us identify options. When we were ready to order, she made it very easy and also made us very confident the order was complete and correct, including the special shipping instructions. Great job!
Blues stones,,
Very fast shipping and very very Pretty, better than old lava rocks,,nice touch,,
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