Stansted Airport Cheap Parking 

Please do not use them. Terrible! On arrival it wasnt too bad. I parked my car on the bumpy dusty field and someone moved it for me. If it were rainy season, it must not be pleasant. The lady on reception was nice. The mini bus came to collect us about 15 minutes later. The lady driver was nice. On return we were told that the mini bus would be 40 mins to collect us. It was an hour. When we arrived they couldnt find my key or car. When they found my key/car I had to wait a further 40 mins for them to move the cars that were blocking me in. I could then get my car out and go home. My car was filthy (thick layer of mud dust all over) some people had waited longer than me and one group had waited that long they had 90 mins left to get on their flight. They also charge a levy of £10 each way for drop off and collection per car. The fee is only £7.50, so if there are 4 x cars they are making an additional £32.50 each way! I had 2 small children with me also. It took a shine off our brilliant holiday!

WARNING: DO NOT BOOK. This company uses highly deceptive tactics to trap customers. They do not disclose that the booking is "non-refundable" until after you have already paid and received the confirmation email.

Furthermore, they hide an additional £20 in "levy fees" (£10 for drop-off and £10 for pick-up) that are not included in the initial price. This is a classic "bait and switch" operation. The reviews on here are terrible for a reason and the location is not what it seems.

I have requested a refund due to their failure to provide clear pre-contractual information under the Consumer Rights Act. If they refuse, I will be pursuing a chargeback through my bank. Save your money and book with the official airport parking instead.

UPDATE: After I sent a formal complaint citing the Consumer Rights Act regarding their hidden "non-refundable" terms and undisclosed £20 levy fees, the company responded quickly and processed a full refund.

While I appreciate the prompt refund (within 30min of my email), I am keeping the 1-star rating as a warning to others. The "non-refundable" status and the extra £20 in fees (drop-off/pick-up) are only disclosed in the confirmation email after you have already paid. This is a misleading business practice that forces the customer to fight for their money back.

If you find yourself in the same position, do not accept their "non-refundable" claim. Send a formal email citing your consumer rights and mention a bank chargeback, it clearly works.

Please please do not use this company rude people that don’t know what there doing . Absolute rip off all round . Waited a hour to be collected. Where they keep the cars is a complete shit hole and they couldn’t find our keys on collection. Avoid.

They have since changed their name to Just Park and Ride. AVOID THIS COMPANY.
They charge unnecessary amount. They are full of delays.
Waited over 1 hour for pick up.
Absolutely shocking
The parking situation is a mess and increased mileage on car.

I cannot stress enough. DO NOT USE THIS COMPANY

NEW FARM PARKING AVOID AVOID AVOID AVOID AVOID

If I could leave minus ten I would. DO NOT EVER BOOK THIS DISGUSTING SCAMMING PARKING.

YOU HAVE BEEN WARNED. I am happy to supply any evidence of a booking.

We went to collect our car and we had to wait whilst there was a full blown argument with a couple in front and the revolting and I mean revolting man behind the counter.

The poor young couple had to come back early due to a family issue.

So they did not want any money back for the extra week they had paid for, they just needed their car back. They wanted to charge them £20 to move the TWO CARS IN FRONT OF THEM. they already had a weeks free money.

My daughter is a police officer and insured to drive any car and offered to help, the pond life behind the counter said no, I want money.

They held everyone up by a good half hour and this poor young couple could not go home and they held their car ransom

CHECK ALL THE REVIEWS AND AVOID

WE HAVE GONE TO THE COUNCIL WITH A FULL COMPLAINT AND THE MORE THAT DO THIS THEY WILL BE SHUT DOWN

I can’t add what these people are, but pond life is too nice

YOU HAVE BEEN WARNED

STOLEN £500 FROM MY BAG IN MY CAR! (Left by accident holiday money) RAN WHEN POLICE ARRIVED! NEW FARM!!
I would strongly advise against using this park and ride service at Stansted.

While we were there, we spoke to around 8–9 other customers, and every single one said they were unaware of the additional £20 charge until after booking. It feels misleading because the parking initially appears to be the cheapest option, but once you’ve paid, you receive another email informing you of the extra fee. Had we known beforehand, we would have chosen another parking provider.

The transfers were extremely disorganised. Drivers waited until minibuses were completely full before leaving, meaning some people were waiting between 1–2 hours. Looking at reviews online, this doesn’t seem to be an isolated experience.

There were also customers complaining that their cars appeared to have been used while left in the company’s care, with one woman saying she had received fines linked to her vehicle while it was parked there. After researching further and speaking with police, I found multiple similar allegations online regarding vehicles allegedly being driven during customers’ trips.

My own experience at the site was very concerning. After I mentioned contacting the police regarding an issue, the manager became aggressive, called me a liar/scammer, then reportedly left the premises as police arrived. Keys were left unattended, and staff behaviour appeared extremely suspicious.

I also find it concerning that reviews shown on comparison websites appear far more positive than reviews found independently elsewhere online, where ratings are significantly lower.

Overall, this was a stressful and worrying experience from start to finish. I would not use this company again and would strongly recommend others research thoroughly before booking.

I had to wait over an hour at the airport before the shuttle finally arrived to pick me up. The waiting time was unacceptable after a long flight, and communication about delays was very poor. The company should improve pickup times and keep customers informed properly.

SO BAD!!!!!
When dropping the car off, slightly ropey looking place tbh. Lady came by driving their “shuttle bus” and she advised us NOT to hand in our keys in 😅additionally that she was quitting that day. Upon our arrival back from holiday, we called as per their “procedure” to let them know we have arrived. Waited an hour for the bus and when it finally came - oh new driver! Seemed a lovely chap but bloody hell, was lucky to make it back. Let me assure you, this place is PARK, there is NO RIDE included in the marketed price!!! I made sure to make this clear with the delight *sarcasm*of a man that blocked us in with another persons car to ensure we would pay. We go to the kiosk to pay, and to our surprise they are trying to charge the couple infront of us a ‘day late’ fee (context: they got to the airport 10.30pm & the car park people did not send a bus until gone midnight & then tried to charge them a late fee). I mean all shambles, but avoid at all costs 😅

DO NOT USE THIS AIRPORT PARKING.
Myself and my 2 children (3&5) were left standing in a hotel car park for 2 hours…. They didn’t come I ended up getting a taxi to the car park. I get there and I had to wait a further 40 minutes for my car because it had been blocked in right at the back of the car park so I had to wait for them to move all the other cars so I could get mine out. An absolute joke of a company…. No idea what they are doing. They made another family who was also waiting at the hotel miss their flight because they didn’t turn up. Everytime I rang to see where they were I was told 5-10 mins away….

Cheap airport parking is tempting. I am guilty of booking this because it was one of the cheapest options. Rushing, overwhelmed by the amount of choice in different parking options near Stansted.

However be warned: this was one of the worst experiences of my life in any space. Muddy uneven ground, cars parked in all different directions, total chaos. One shuttle bus running highly infrequently and unpredictably between the car park and the airport, much too small. Most people yesterday ended up missing their flight as a result, including us, when we came back to get our car later in the afternoon. Having missed the flight, the car they brought to us and gave us the keys for was someone else's BMW. Anyone could drive away with your car. They don't have any systems beyond WhatsApp messages the poor overworked, overwhelmed, stressed workers are using to coordinate where cars are parked and dropped off. When our car came back, it was filthy. Mucky fingers prints all over the outside. Petrol tank was substantially lower than when we left it. Avoid at all cost!!!

Total lack of organisation and rude customer service from “voluntary workers”. Extra charges at drop off for the cowboy shuttle service to a nearby hotel- no designated storage space for baggage or prams. Young children and families are not considered or prioritised to the point where families with babies are being split up. Theres only 1 van driver day and night. Long waiting times for drop off and pick up of over hour and half. Risks of missing flights customers had to book Ubers! Others collected cars with flat tyres. It’s not worth it! You end up paying just as much if not more than other reliable companies and the stress- really not a pleasant experience.

“Bad experience with this new farm parking service. There was a long delay for pickup from the parking area to the terminal, which caused stress and wasted time. Communication was poor only promise every 10 minets,but a lots off people with kids staying in the sun moore then 40minets ridiculous and the service was not organised at all .asking questions what's going on, answer drives had a break ,good excuse, its not our problem you should organised properly work and service if you take money from people, and pay extra£20 to be taking at terminal for both way .I would not use this car park again.”better guys pay moore without stress .Worst starting holiday ever.

We used New Farm car park near Stansted and never AGAIN. We paid for parking but got muddy ground and not sure where our car have been taken. They provide us with transport to airport to Raddisson Blu car park, which was ok, but waiting was over 30 minutes. Drivers were very upleasant -woman as well as black guy.
I left some change (loose £3) in cup holder to see if they trustworthy and respect they customer! and they TOOK it! Stealing is not ok, also they ask to pay £20 upfront when taking car keys as levy fee ( I checked it and is legal, but not meantioned untill u book your spot).

DO NOT BOOK YOUR CAR HERE!!! Checking in was fine but once we landed we called them as they told us to do and they said it will be a 15 minute wait for transport to the parking. We waited an hour and a half… I called multiple times and a man and woman screamed at me to ask the driver.. WHAT DRIVER NO ONE WAS THERE. We waited an hour and a half and whenever we tried to find out how much longer they put the phone down on me twice and screamed at me. Absolutely ridiculous and not what you want when you get off a long flight. Do not book here just pay the extra and get meet and greet or park somewhere else.

DO NOT USE THIS SERVICE. Shockingly bad experience from a company that does not care about its customers. We waited 45 minutes for the shuttle to get us to the airport and 50 minutes when we returned. You will leave your car in the middle of field and it will be moved around whilst you are away. The transfer takes 20 minutes and you will not get a ride either way until the minibus is full. We very nearly missed our flight. Everyone we spoke to had the same experience. I have learnt from my mistake. Never again. ZERO STARS.

If I could give this car parking spot zero stars I would. The only good thing about this parking is the bus that takes you to the airport and even that was questionable. Uneven rubble parking. No order or form to the ways cars are parked. Entrance is so packed that cars can’t safely get in and out and are forced to drive within inches of another. From looking at this place I don’t know how customers get their cars back without playing a game of jenga where your cars at the bottom. Honestly appalling and to make matters worse theres an additional £10 fees to drop off your vehicle and another £10 to pick up. WHAT?! You’re better off parking in a near by neighbourhood and walking to the pick up stop.

Dear Customer Services Team,

I am writing to formally complain about the service provided in relation to my recent airport parking booking (Reference: CYP-345398), for the period 3rd April to 6th April.

I booked and paid for a Meet & Greet airport parking service via Compare Your Parking. However, upon arrival, this service was not provided. Instead, we were directed to use a shuttle transfer service from New Farm Parking Stansted. This was not the service we paid for and resulted in significant inconvenience and delay.

We raised this issue with the staff member at reception, who did not acknowledge our booking and instead suggested that we “book an Uber” if we did not wish to use the shuttle service. This response was both dismissive and unacceptable.

Additionally, although we paid £20 for airport parking, our vehicle was not parked at the airport. The shuttle instead dropped us at a hotel car park. Upon our return, our car had been taken to the Orange Airport Parking facility, where we were required to pay an additional £13 to exit the car park.

When arranging collection, we had to insist that the vehicle be returned to the airport, as per the Meet & Greet service booked. There was further confusion regarding whether we were dropping off or collecting the vehicle, resulting in a wait of approximately one hour.

To summarise:

We paid for a Meet & Greet service but were provided with a shuttle service instead.
We paid £20 for airport parking that was not used, and incurred an additional £13 charge to exit the car park.
The service provided did not match what was advertised or paid for.

Under the Consumer Rights Act 2015, services must be provided as described and with reasonable care and skill. As this was not the case, I believe I am entitled to a refund.

Furthermore, upon inspecting my vehicle, I discovered that £5 in coins was missing from the centre console, and there was damage to the passenger door. This raises serious concerns regarding the handling and security of my vehicle while in your care.

I therefore request:

A full refund of the £33 parking-related charges (£20 + £13), and
An appropriate refund reflecting the difference between the Meet & Greet service paid for and the shuttle service provided.

Please also advise how you intend to address the reported damage to my vehicle and missing property.

I have attached my booking details for your reference.

I would appreciate a response within 14 days of this email outlining how you intend to resolve this matter.

Rubbish - do not use!! When we arrived at the car park, we discovered the shuttle to the airport is charged £10 per person extra!! On return, we sat outside the Radisson Blu pick up point for 40 minutes. Three times we were told the shuttle was on the way. Then a dark unmarked minibus arrived at the pickup while we shivered. Then after 10 minutes the driver got out and took our details. Zero customer service.

Terrible service, cars parked in a field, hidden £20 transfer fee. Transfer is 20min drive, and pick up, absolutely joke on times, waited so long. Very rude and very difficult to understand the person on the phone, drivers rude. Give it a miss and park on stansted site, it'll work out better for you.. Do not use.

Avoid this place if you can! It is the worst car park I have ever used. You are charged an extra £20 when you arrive for drop-off and collection, which isn't mentioned when booking. There is only one 15-seater minibus in service, so you will wait a long time for transport. Very disappointed.