Stair Warehouse had the product I needed in stock, they communicated very well during the order and shipping process, the product was received on time in a well protected package. I recommend this com... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
It was received in a timely manner and the order was correct. Unfortunately, I ordered the wrong “shoes” for the balusters. I purchased the correct “shoes” and called and was advised to return the wro... Zobacz więcej
Costumer service over the phone was great. I had a few questions that they had to research but quickly got back to me with the requested information. The product I order shipped quickly and was carefu... Zobacz więcej
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All iron balusters came damaged on first few orders. Chips all over each baluster because they were not wrapped properly in the shipping box. Shawn Capell reached out to me to make this right.... Zobacz więcej
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Informacje dotyczące firmy
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Napisane przez firmę
Exceptional Quality! Your steps and railing system should fit the rest of your home aesthetically and safely. We provide the finest stair components to create a stunning, sturdy stair banister. These include Iron Balusters, Stainless Railing, Wood Handrail, Newel Posts, and Wood Balusters. Our wood stair parts are manufactured with the best furniture grade hardwoods using only the best construction methods available. Our stainless stair railing parts are made from 304 grade and 316-grade stainless steel that offers long-lasting finishes and adds extra strength and durability. Wide Variety: We offer an extensive selection of stair components. Most of our stair parts are manufactured right here in the USA. From Handrail, Newel Posts, Box Newel Posts, Iron Balusters/Spindles to Treads and Starter Steps, and more. We have a full line of Modern Stair Railing Parts made of Stainless Steel if you want a modern rail system inside or outside your home or business. We have a NEW Stainless Lighted LED Railing System. We have recently added a new line of Modern Horizontal Railing that goes best with our Contemporary Wood Newel and Modern Wood Handrail.
Satisfaction You Can Count On
We’re with you from start to finish
From selecting the right items to fit your home to making sure your order arrives and your project turns out the way you pictured it, our team is here to help you get results you’re proud of.
Dane kontaktowe
4714 FM 1488 RD, Suite 105, 77384, Conroe, Stany Zjednoczone
- 800-591-7224
- shawn@stairwarehouse.com
- stairwarehouse.com
Exceptional Quality Stair Parts
4,8
Doskonała
289 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Stair Warehouse
Thank you for your 5-star review, Patrick! We truly appreciate your business and your kind words. Please don’t hesitate to reach out anytime if you ever need assistance.
~ Shawn
832-797-8219
I intended to order 42' poplar risers
It was an easy exchange. The items I needed were shipped the same day my return arrived.
23 kwietnia 2026
Odpowiedź od Stair Warehouse
Hey Curtis,
Thank you so much for your 5-star review. It truly means a lot to our team, and we’re glad we were able to get the exchange resolved for you. Please don’t hesitate to call me anytime if you need anything at all.
~ Shawn
owner
832-797-8219
The quitay of the material and ease of…
The quitay of the material and ease of ordering
26 marca 2026
Odpowiedź od Stair Warehouse
Hey Steve,
Thank you for the kind words and great review—we really appreciate your support and your business. Please feel free to reach out anytime if you need anything.
Shawn
832-797-8219
They delivered 100% on time
They delivered 100% on time, what i wanted, in excellent condition.
26 lutego 2026
Odpowiedź od Stair Warehouse
Thank you for your wonderful review, Mark. We truly appreciate your kind words and feedback.
Feel free to reach out anytime—we’re always happy to help.
Blessings,
Shawn
832-797-8219
Odpowiedź od Stair Warehouse
Hi Steven,
Thank you for your review—we truly appreciate your business and are glad to hear you’re happy with the product.
If you ever need anything, feel free to call me anytime at 832-797-8219.
~ Shawn
Odpowiedź od Stair Warehouse
Thank you for the great review, Travis. We really appreciate your business and are glad to hear everything went smoothly with your order.
~ Shawn
832-797-8219
It take 4 days before order is…
It take 4 days before order is processed and finally shipped
7 kwietnia 2026
Odpowiedź od Stair Warehouse
Hi Kevin,
We’ve issued a refund for your shipping due to the inconvenience.
Please feel free to call or text me anytime at 832-797-8219.
Thanks,
Shawn
Odpowiedź od Stair Warehouse
Hi Scott,
Thank you for the 5-star review and your kind feedback. We sincerely appreciate your business and your support. Please don’t hesitate to call if you ever need anything.
~ Shawn
832-797-8219
Odpowiedź od Stair Warehouse
Thank you for the wonderful review, Jon. We sincerely appreciate your business and are happy to hear you had a great experience with our customer service. We’re always here to help.
They checked my order to make sure the…
They checked my order to make sure the pieces match & fit
4 kwietnia 2026
Odpowiedź od Stair Warehouse
Thank you very much for the wonderful 5-star review. We sincerely appreciate your support and your business. Please don’t hesitate to call if you ever need anything.
~ Shawn
832-797-8219
Best Quality and Designs for Newel Posts
I absolutely love their products and the customer service experience. I remodel homes for a living, and I always order the products I need from Stair Warehouse.
Thanks,
Rachel Abielmona
2 kwietnia 2026
Odpowiedź od Stair Warehouse
Thank you so much, Rachel. We truly appreciate your kind words and your business.
Please feel free to call or text me anytime if you need anything.
~ Shawn
832-797-8219
Decent, but not ready for prime and paint
12 foot section of handrail was not well packed and was slightly damaged by freight shipping. Perhaps a shipper issue, but annoying when paying a premium for freight shipping.
More concerning: The newel posts that I purchased primed did not appear to have been fully sanded. There were saw marks and sharp edges. There were also cuts that needed to be filled before painting.
The balusters that I paid to have painted had drips and do not appear to have been fully painted before sanding.
Update 4/20/206 - Shawn reached out and was genuinely concerned about the challenges I experience and dove in to make it right. Can't ask for much more.
1 kwietnia 2026
Odpowiedź od Stair Warehouse
Thank you for your feedback, Chris. I left you a voicemail to discuss your concerns and help resolve the issue. Please feel free to call me at 832-797-8219 so I can take care of your refund.
~ Shawn
Odpowiedź od Stair Warehouse
Thank you so much for the great review, Steve! We’re very happy to hear that our products and service were helpful. We truly appreciate your business.
Please feel free to call or text anytime.
~ Shawn
832-797-8219
You had what I needed at a reasonable…
You had what I needed at a reasonable price.
Received ahead of schedule.
Product looks great.
7 kwietnia 2026
Odpowiedź od Stair Warehouse
Thank you for your kind words and great review, Jim. We truly appreciate your business! Please feel free to call or text anytime 832-797-8219
Odpowiedź od Stair Warehouse
Hi Edward,
Thank you for your 5-star review. I’m very glad to hear that you’re happy with the products and the shipping. Please feel free to call me anytime if there’s ever anything you need.
Best regards,
~ Shawn
832-797-8219
Wobbly Newel Post Fix!
We had a need to secure a newel post at the top of our stairs, which had become wobbly over time. Pulling everything apart to get at the the floor joists, etc. was out of the question. The folks at Stair Warehouse sell a kit that is designed to fix this kind of problem without tearing everything out. The kit arrived (as advertised) in speedy fashion, was designed with post-install appearances in mind, had quality components, and was easy to install. Best of all, it killed the "wobbles" in our upstairs banister. Just what the doctor ordered!
26 marca 2026
Odpowiedź od Stair Warehouse
Hey James:
Thank you for the great review! We’re glad the kit was easy to install and solved the wobble without needing to tear everything apart. We truly appreciate your business and are happy it worked out so well for your project!
Shawn
832-797-8219
Online ordering is easy
Online ordering is easy. Great products, Fast delivery. I am very pleased with Stair Warehouse.
2 kwietnia 2026
Odpowiedź od Stair Warehouse
Thank you for the great feedback, Steve! We’re glad to hear that the online ordering process was easy and that you were happy with the products and fast delivery. We truly appreciate your support and are grateful you chose Stair Warehouse for your project! Please call me anytime if you need anything ~ Shawn 832-797-8219
Odpowiedź od Stair Warehouse
Thank you for the kind words, Michael! We truly appreciate your business and your feedback. We’re glad we could help with your project. Enjoy the rest of your day.
~ Shawn
Good product and prompt service
27 marca 2026
Odpowiedź od Stair Warehouse
Thank you for your feedback and review, Wade. We truly appreciate your business and are glad to hear you’re pleased with both the product and our service.
The paper template is not accurate…
The paper template is not accurate enough to get perfect alignment with the hand rail.
The sketch of the the nut access hole does not show the depth necessary to clear the nut.
A plastic template should be grsigned and sold as an accessory to make it easy to drill the holes perpendicular to the surface of the part. These fixtures could be manufactured with 3D printing. These 3D fixtures should be available for each size of handrail parts.
5 lutego 2026
Odpowiedź od Stair Warehouse
Thank you for your feedback, Jim. I'm glad we were able to make things right by refunding your shipping. We truly appreciate your business, and please don’t hesitate to reach out anytime.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.