Spy alarms has cancelled appointments on the day of/the day before the prearranged appointment four times in a row. Bearing in mind I have to re-arrange meetings so that I can let them in, I am thorou... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had my annual service today with Barry PPM2. He was super polite at all times. Even though my system is old he had good knowledge of how it all worked. He thoroughly checked it over and made some m... Zobacz więcej
Our service engineer Danny called ahead and arrived exactly on time. he was polite, courteous (put on over-shoes before entering the property) and did the service with professional efficiency. Thank... Zobacz więcej
I spoke to a very helpful young man called Norman this morning who very quickly & efficiently sorted out my problem. I will definitely be asking to speak to him again should I need any help. Thank... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Protect your Home or Business with Spy Alarms. We offer hassle-free installation, repair and maintenance for CCTV, fire and burglar alarm systems across London & Kent.
Dane kontaktowe
Cray Avenue, BR5 4BQ, Orpington, Zjednoczone Królestwo
- spyalarms.co.uk
4,0
Dobra
597 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Customer service isn't dead
Finally, someone who returns a callback request.Thanks Abbie
10 marca 2025
Opinia niezależna
Odpowiedź od Spy Alarms
Good afternoon Joseph, we really appreciate you taking the time to rate our services as 5 stars, following your recent interaction with Abbie.
Kind Regards
The Spy Team
Dealt with Ava on Tuesday who was…
Dealt with Ava on Tuesday who was extremely helpful with what I needed. 5 stars. Thank you.
4 marca 2025
Opinia niezależna
Odpowiedź od Spy Alarms
Good afternoon Dominik, thank you for taking the time to leave such a fantastic review.
Kind Regards
The Spy Team
I was in contact with customer care…
I was in contact with customer care yesterday for some advice about my alarm the lady I spoke to ( abbie ) was more than happy to help me she was polite friendly and very helpful she didn't rush me off of the phone and I felt like she really cared.
6 marca 2025
Opinia niezależna
Odpowiedź od Spy Alarms
Good afternoon Jade, thank you very much for taking the time to leave a review following Abbie's assistance to you today. It is very much appreciated.
Kind Regards
The Spy Team
Good Customer Service
Was in touch with fire team and found them to be very helpful and efficient. We were very happy with the level of customer service .
7 lutego 2025
Opinia niezależna
Odpowiedź od Spy Alarms
Good afternoon Sharon, thank you very much for you kind words & for sharing your experience with the wider community.
Kind Regards
The Spy Team
Great customer care and received…
Great customer care and received excellent service. I have an intruder alarm and wanted to ask questions and someone on customer care answered them all for me. Thank you.
6 marca 2025
Opinia niezależna
Odpowiedź od Spy Alarms
Good afternoon Christopher, thank you for taking the time to rate our services as 5 stars following your interaction with our customer care department.
Kind Regards
The Spy Team
Excellent Customer Care service
I had to ring Customer care today for some advice on my intruder alarm as I had a couple of questions and the lady was so friendly and knowledgeable nothing was too much trouble for her she took her time to explain everything to me and helped me to get everything sorted.Thank you so much for your help I really appreciate it ☺️
6 marca 2025
Opinia niezależna
Odpowiedź od Spy Alarms
Good afternoon, thank you very much for your kind words regarding our customer care department, we are really pleased to hear of your positive experience.
Kind Regards
The Spy Team
Top class engineer who fixed the…
Top class engineer who fixed the problem and kept me fully informed of the work he was carrying out.
28 lutego 2025
Opinia niezależna
Odpowiedź od Spy Alarms
Good afternoon Howard, thank you for taking the time to rate our services as 5 stars following our engineers visit. We really appreciate it.
Kind Regards
The Spy Team
Great customer care
I spoke to Grace on customer care about the some queries I had, she was very helpful and polite. She answered all my questions and had great customer service. Thank you!
27 lutego 2025
Opinia niezależna
Odpowiedź od Spy Alarms
Good afternoon, thank you very much for your lovely review! We really appreciate it.
Kind Regards
The Spy Team
Just wanna say a massive thank you to…
Just wanna say a massive thank you to Grace on customer service, she couldn’t of been more helpful, he telephone manor was amazing and she is a true asset to the team! Thanks Grace! Happy customer
28 lutego 2025
Opinia niezależna
Odpowiedź od Spy Alarms
Good afternoon Sophie, thank you for your 5 star rating & for your kind words regarding Grace. We will be sure to pass your feedback on to her.
Kind Regards
The Spy Team
Outstanding customer service from the…
Outstanding customer service from the fire action desk
Very efficient very professional very prompt
24 lutego 2025
Opinia niezależna
Odpowiedź od Spy Alarms
Good afternoon Sophia, thank you for taking the time to leave us a wonderful review & for taking the time to share you experience with the wider community.
Kind Regards
The Spy Team
Great service 👍
I spoke to Lucy who gave me great service. She was able to answer all of my questions and queries which made me very satisfied.
25 lutego 2025
Opinia niezależna
Odpowiedź od Spy Alarms
Good afternoon Alfie, thank you for taking the time to rate our services as 5 stars!
Kind Regards
The Spy Team
Great customer service
Called today, Billy was extremely helpful and professional. He resolved my issue promptly. Such a great service!!
27 lutego 2025
Opinia niezależna
Odpowiedź od Spy Alarms
Good afternoon Sarah, thank you for taking the time to rate our services as 5 stars. We really appreciate it.
Kind Regards
The Spy Team
Called up and spoke to a lady on…
Called up and spoke to a lady on customer care about a maintenance contract I am looking into. She was extremely helpful and answered all of my questions! Highly recommend!
27 lutego 2025
Opinia niezależna
Odpowiedź od Spy Alarms
Good afternoon Charlie, thank you for your brilliant review & for taking the time to leave us a 5 star rating!
Kind Regards
The Spy Team
last week I spoke to Lucy who gave me…
last week I spoke to Lucy who gave me exceptional customer service. She confidently answered all my questions and was a great help.
19 lutego 2025
Opinia niezależna
Odpowiedź od Spy Alarms
Good afternoon Emma, thank you for rating us as 5 stars.
Kind Regards
The Spy Team
I had query on my invoice today
I had query on my invoice today, however Debi was able to talk me through and explain everything very patiently.
Thank you Spy Alarms for providing great customer service.
27 lutego 2025
Opinia niezależna
Odpowiedź od Spy Alarms
Good afternoon Aleksandra, thank you very much for your kind words and for taking the time to share your experience with the wider community.
Kind Regards
The Spy Team
Billy was very helpful and dealt with…
Billy was very helpful and dealt with my questions excellently! Great service, thank you.
17 lutego 2025
Opinia niezależna
Odpowiedź od Spy Alarms
Good afternoon Alfie, Thank you for taking the time to leave us a fantastic review. We will pass your kind words over to Billy.
Kind Regards
The Spy Team
Spoke to Ava at customer services did a…
Spoke to Ava at customer services did a fab job 👍🏻
26 lutego 2025
Opinia niezależna
Odpowiedź od Spy Alarms
Good afternoon Charlotte, we really appreciate you taking the time to rate our services as 5 stars.
Kind Regards
The Spy Team
Spoke to Ava on customer care about the…
Spoke to Ava on customer care about the alarm system at my property, was lovely, professional and very informative. Answered all my questions.
27 lutego 2025
Opinia niezależna
Odpowiedź od Spy Alarms
Good afternoon Sarah, thank you for your wonderful review. We really appreciate your kind words and 5 star rating.
Kind Regards
The Spy Team
Faulty system and high costs
Inherited a faulty system when I purchased the property. The alarm keeps going off whilst unset, in the middle of the night and during the day when I am not at the property. I don't even use the alarm and just want to turn it off. Having spoken to them quoted: £250+vat call out and £120.00+vat per hour labour. So it if going to cost me £444 to deativate an alarm system I do not want and did not install. I would not recommend as running costs of having a system are extemtly high.
26 lutego 2025
Opinia niezależna
Odpowiedź od Spy Alarms
Good afternoon G Kirkpatrick, unfortunately if you do not have a contract with Spy Alarms you are charged non-contracted call out & labour charges. These charges are significantly higher then our contracted charges. If you would like to discuss this over the phone please reach out to me at b.debeer@spyalarms.co.uk.
Kindest Regards
Becky de Beer
Spy Alarms
Very happy with service.
I have recently moved into a new property and contacted Spy alarms regarding installing a system for me. Ava was very informative and professional and had great knowledge of products available to me. Would highly recommend.
24 lutego 2025
Opinia niezależna
Odpowiedź od Spy Alarms
Good morning Stuart, thank you for taking the time to leave us a 5 star review following your recent interaction with Ava. We really appreciate it.
Kindest Regards
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.