SPOKE Recenzje 

4209
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 4 z 5

My husband has been buying and living in almost exclusively Spoke trousers for years. On the whole they’re good quality and wash well - though you need to remember to turn them inside out as they ha... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I did not get the right fit first time, but the outstanding service I then received in getting the right fit, more than made up for it.

Reakcja na opinię

Oceniono na 5 z 5

A small hiccup whilst ordering shorts resulted in three pairs of identically sized shorts arriving, all labelled the same size but one pair in reality slightly smaller than the other two. A quick phon... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Unbelievable experience with this company. Bought 3 pairs of trousers 2 years ago, which I have worn on rotation every day since, more or less. After close to a year, one of these unexpect... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z odzieżą męską
  2. Sklep odzieżowy

Napisane przez firmę

Better fitting, better looking men's clothes, sold exclusively online. We finish to order in more sizes, for a flawless fit.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

4 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,6

Wszystkie recenzje

(4209)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 277

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I have been a customer of Spoke for 10…

I have been a customer of Spoke for 10 years. I think the quality of the product is very high relative to the cost. On the negative side I find their sizing for different trousers quite frustrating. My waist size is 35 in Jeans but higher for other designs. I re-ordered a pair of Classic Hero chinos having worn a pair for 2 years. When the new pair arrived the size was very different compared to the original pair. Having said that, the returns service is very slick. I contacted the company and suggested they open a few stores so you can actually try the clothes on. For those of us who have been loyal customers over the years, I think we would find this helpful. In summary, really like the product and will be buying more.

30 kwietnia 2026
Logo SPOKE

Odpowiedź od SPOKE

Thanks for your review and your loyalty over the years! We're really sorry you had some trouble with the fit of your Heroes recently - issues like this are rare. If you need a hand arranging a replacement or have any other questions regarding fit, please just pop us an email. We can't wait to see you shop with us again soon.

Oceniono na 5 z 5

I use Spoke a lot

I use Spoke a lot, on this occasion I had to return a garment which just did not suit me, although it was to their usual standard. The return was made simple and straightforward, and via the Post Office was easy for me.

14 maja 2026
Logo SPOKE

Odpowiedź od SPOKE

Thanks for your review, Michael - we're glad that was all sorted promptly!

Oceniono na 3 z 5

I’ve been buying your trousers for…

I’ve been buying your trousers for around three years, always in the same size, and this is the first time I’ve had a serious issue. The sizing has clearly changed, but there was no proper information about it. The trousers I received were much bigger than expected, and the colour was also different from the one shown in the photos.

Another major problem is your stock and logistics management. Every time a good model sells out, it becomes almost impossible to get it again. It feels like if a product disappears once, it’s gone forever. Because of that, I stopped buying from you regularly and now only return every two or three years, often choosing other brands instead.

You’ve expanded the product range too much, but the overall experience has become worse, not better. There’s a huge amount of products, yet the items people actually want — like Italian Denim in popular sizes — are constantly unavailable. I don’t have time to “hunt” for jeans online. I want to enter the store, buy the trousers I want, and leave. If they’re unavailable, I simply go somewhere else.

The pricing is also becoming difficult to justify. I understand you position yourselves as a premium brand, but the quality of the experience no longer matches the prices. On top of that, the website interface could be significantly improved because finding products and sizes has become frustrating.

Overall, the brand experience feels much weaker than it used to be, and I genuinely think you should reconsider the direction you’re going in before it starts seriously affecting customer loyalty.

14 maja 2026
Logo SPOKE

Odpowiedź od SPOKE

Thank you for taking the time to share your thoughts. We’re gutted to hear that your recent experience has left you disappointed. We really value your feedback regarding stock and sizing, and we'll pass it along to the relevant teams so we can continue making improvements to our products and service. If there’s a specific order you're having trouble with, please send us an email and we’ll do our best to set things right!

Oceniono na 3 z 5

Hit and miss so far…

The sharps trousers so far appear to be of good quality and have ordered another pair. However the quarter zip top has bobbled after approx half a dozen uses for office wear, nothing strenuous, which for the price point makes me question the quality. Delivery all works well.

1 maja 2026
Opinia niezależna
Logo SPOKE

Odpowiedź od SPOKE

Thanks for your review, though we're really sorry you've had some trouble with your Half Zip. That doesn't sound right. Please just pop us a line at hello@spoke-london.com and we'll take a closer look at this for you!

Oceniono na 5 z 5

Met all my expectations.

I have come to expect trousers from this cpompany to have a perfect fit and these did not spoil that expectation. The weather has not been pleasant here recently so Ihave not had a chance to wear them since they arrived but the quality, the feel and the colour of the material makes me think that they will be comfortable, too.

11 maja 2026
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Odpowiedź od SPOKE

Thanks for your review, James. We're thrilled to hear you're pleased with your order and we hope you get a chance to wear your new SPOKEs very soon! Frohar

Oceniono na 4 z 5

Ordered new swim shorts

Ordered new swim shorts. Build B were very baggy so I returned and requested exchange for Build A. Returns process was very easy and quick.
I would just note that even in Build A the trunks are still very baggy. They look good though so hopefully they will be good when tested in the summer.

7 maja 2026
Logo SPOKE

Odpowiedź od SPOKE

Thanks for your feedback, Richard - we hope you enjoy wearing your new Swims but if you need a hand with anything else, just pop us a line!

Oceniono na 5 z 5

Problem with sizing of trousers

Had a problem with the sizing of some trousers but as usual this was quickly remedied with a replacement upon returning the pair that I had the issue with.
This is the normal level of service that I have come to expect 😀😀😀😀

7 maja 2026
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Odpowiedź od SPOKE

Thanks for your review, Franklin!

Oceniono na 5 z 5

Loveliest of customer services experiences

A small hiccup whilst ordering shorts resulted in three pairs of identically sized shorts arriving, all labelled the same size but one pair in reality slightly smaller than the other two. A quick phone call resolved the situation. Polite, cheerful, apologetic and rapidly resolved. Well done!

7 maja 2026
Logo SPOKE

Odpowiedź od SPOKE

Thanks for the kind words - we're glad that's all sorted now and hope you love your new Shorts!

Oceniono na 5 z 5

Prompt ‘no quibble’ service.

I ordered three items, two on reflection were a mistake by me and returned. Very prompt service by Spoke to refund the two items.

3 maja 2026
Logo SPOKE

Odpowiedź od SPOKE

Thanks for your review, Tony - we're thrilled to hear you've had a smooth experience shopping with us!

Oceniono na 5 z 5

Consistency once again

Consistency once again. Always a joy to open the package and once again to be greeted with a product that delivers time after time

30 kwietnia 2026
Logo SPOKE

Odpowiedź od SPOKE

Thanks for your review!

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