Splend Recenzje 

I had to deal with Ifti and sorry to say the worst experience I went through, the person was rude , not ready to understand the customer situation or emotions, made me wait for almost 3 hr at the Center … very very disappointed with the service , customer service , commitment , value for customer … zero empathy

I rented a Tesla from Splend which was only meant to be on a 6 week trial. I had read many positive and negative reviews which made me hesitant to sign up for anything long ter. However, after my 6 week trial I was more than happy to continue with my rental. this supposed 6 week rental lasted over 5 months.

In those 5 months the team at Splend Brisbane (Moorooka). And in Particular, Tristan, were all very professional, helpful and patient. ZOn more than 1 occasion, I was encouraged to sign up for a Flexi-Own program, but each and every time, i refused. Not because of the service, but more on my situation.

My decision to rents was more based around the fact that as a part-time driver, was it worth it to me???

In the long run, no. So when i made that decision, I informed Spled this, and i was given a date, 14 days later tor return the vehicle, I was hoping for sooner, but that's what my contract said. either way, I returned the vehicle 2 days ago. And all is good.

So, shout out to Tristan and the Brisbane team for looking after me so well, I am more than happy to recommend you in the future.

Cheers
Carlos

Service is poor, I placed an order 21 of August EQE Rent to Buy. Till today 11/09 No response No update, I can’t reach them via phone or emails. Very bad service.

I Just want to express my deepest Gratitude to Dom D from The Southport Hub for always conducting himself in such a professional manner.
After my car needed to be sent away for repairs, he instantly had the replacement car ready for me. 🙏
He went above and beyond to make sure this issue was resolved as soon as possible.
He is kind, caring and compassionate.
I am so appreciative to him for making my experience with Splend a positive one.
Thank you Dom for getting me back on the road ubering… 🙏
I highly recommend Splend & The Team at Southport ! Always so Helpful.
Amazing!! 👏

Thank You
Bianca W.
Very Happy Splend Customer of 3 Years.

Absolutely unacceptable experience with Splend.

I was told I could use a temporary vehicle while waiting for another car, but it was not clearly disclosed to me that I would be locked into a minimum 14-week contract for that temporary vehicle.

I only became aware of this condition later. If this had been clearly explained from the beginning, I would never have agreed.

I contacted the office and management several times asking to return the vehicle and terminate the contract, but the issue was not resolved quickly and charges continued.

Based on my experience, I felt completely misled and trapped by the way this agreement was handled. I personally would never deal with Splend again and I strongly recommend others stay away. To me, the whole experience felt like a scam.

Excellent customer service Anish happy with the car I got today

Good concept until you actually need help with anything. Customer service doesn’t really exist, just a bunch of people who don’t know what they’re talking about palming you off onto other people who don’t know what they’re doing.

I have a potential gearbox issue with my brand new Chery Tiggo. Called Splend to make sure I went to the right place to have it checked, they told me to take it to Chery to have it looked at but then when Chery sought approval from Splend it got rejected. Why send me there in the first place if you’re going to reject the service? So I look forward to crashing when I merge onto a highway and then holding them liable.

Also broke my foot and hand and couldn’t drive for a couple of weeks. They couldn’t care less. Rejected my request to pause my rental payments for a couple of weeks because I haven’t been with them a year and they don’t care about their customers. So yeah, if you get seriously injured or I’ll expect to continue paying $400 a week for a car you can’t drive.

They aren’t there for you.

I have always happy and satisfied with the service Anish in Splend Canberra has provided and I highly recommend everyone in Canberra uber driver to come and see him.

Arfat is really helpful and kind. Thanks to him for handling my case.

Splend make it super easy to join also call you immediately even if you just browse their website for prices. They try to make a quick contract and burn you as a customer. With many fees and bad customer service to make you pay as much as possible without helping at all.

Ive had the car for 3 months and it already had worn tyres with only 3 tyre changes before you have to pay for the tyre changes yourself. You dont even get a full set of replacement tyres with a lease agreement because the previous owner had used 7/10 total so i only had 3 free tyres left. Also they gave me a car with no warrenty left so everything was under insurance and excess. Car was $370/week but insurance and other cost cause it to be around 570-750/week depending on how much you drive it.
A week after having the car it was rattling and had sqeaky chair, messages left were ignored and disregarded and when i called them they just said its a second hand car what do you expect, well i when paying 600-800 a week i expect a decent car. If you are late on payment they play an alarm to make it undrivable until paid even when you make an arangement with them to pay after the contract payment date they will still alarm the car when you pay a week in advance so its not even a late payment as you have already paid to use the car a week before but cant because of this alarm. Any late payment regardless of 1 minute or 1 week will be counted as a dishonor fee and they vill you $40 on top of your bill.

This is the absolutely worse lease company i have used and are 100% for the company to make money with 0 customer service.

I rented my vehicle from Splend for 9 months on a month by monthly lease. It was a haval h6 and it suied my needs perfectly for uber driving with large boot space and leather interior.

Everyone I dealt with in person from splend has been amazing. Elilias didnmy sign up he was absolutely 10/10 and Ifti did my cancellation of lease and he was very pleasant to deal with. I took extra care to keep the vehicle very clean and free from any dents and scratches and I received my deposit refunded in full.

Yes the leases are a little pricey but to drive a new vehicle upfront with just a few hundred dollars I was very happy with it.

Thanks splend!

Over all service and cars option. Fast service and polite customer service. Especially perfect staff Mr. Suman. He is excellent. I can recommend some customers to him. Thanks.

Simon was very helpful and work quickly to resolve my serious incident that causes me alot of stress. Simon was there to help me to remain calm and put me in another car as quickly as possible with professionalism. I was treated with kind and respect. I would recommended these guys as they put customers needs first.

I had a very disappointing experience with Splend.

I attended a scheduled vehicle inspection as requested. Without any prior written notice or warning, my vehicle was retained, and I was told I had to pay $14,000 to get it back. This came as a complete shock.

At the time, my rental payments were up to date, and I had already paid for the following week in advance. I was not provided with a clear explanation, a detailed breakdown of the charges, or any evidence to justify the amount they were demanding.

I expected a fair and transparent process, but instead I felt pressured and treated unfairly. I hope Splend improves its communication, customer service, and dispute resolution process so that other customers do not have the same experience.

Based on my experience, I cannot recommend Splend.

Uday was very helpful and very professional

I did my Service today and 5 star.
Thank you Simon very helpful.

My experience with Splend has been extremely disappointing, especially the difference between the service before signing the contract and the support afterwards.

Before I signed, I was told that the three-page contract contained the key terms and that anything important would be explained by the sales representative. The contract itself even says, "Speak to one of our friendly staff for further details," so I trusted the information I was given and believed the important points had been covered.

However, after signing, when I raised genuine concerns and asked for clarification, the experience was completely different. Instead of receiving helpful support, I was referred to lengthy policies and terms and conditions that had never been properly explained during the sales process. The response I received was essentially that because I had signed the agreement, everything was my responsibility, even though those key points had not been clearly discussed beforehand.

What disappointed me the most was the after-sales support. When I contacted customer support looking for clarification, I expected a professional and understanding conversation. Instead, I felt that my concerns were dismissed, and the responses came across as defensive rather than supportive. Rather than trying to resolve the issue or understand my perspective, the focus was on pointing me back to the contract and policies.

A good company should stand by its customers even after the sale. Transparency shouldn't end once the paperwork is signed, and customer support should be there to help—not make customers feel like their concerns are an inconvenience.

Based on my experience, I would encourage anyone considering Splend to get every important promise, responsibility, and exclusion confirmed in writing before signing anything. Unfortunately, the difference between the sales experience and the after-sales support has left me very disappointed.

Rohit has provided good service, Splend highly recommended

Arfat was outstanding at service . He is very helpful genuine and go beyond and above to help thank you so much