Spinny Recenzje 

Very recently I had an unpleasant experience of selling my old car 🚗 with Spinny. The whole episode and incident is surprising to me as it involves leakage of sensitive information (which is fabricated) leading to enormous harassment.

In a normal way, those information can not be accessed by Spinny and my conversation with the customer care executive exposed a Pandora's box of the illegal means they are adopting to fool the sellers.

I have expressed my grave concern and emailed the whole incident to them including the top management Niraj Singh and Mohit Gupta.

I have also informed the event to Hyundai Motor Company.

Prima facie, I felt the top management is neither interested in quality assurance, nor are they respectful to data privacy which should be core principles of corporate world.

I have been waiting for a proper response but looks like it will take decades for Spinny.

I have the whole conversation available with me but unable to upload them where it is clearly evident how they are extracting sensitive information (false information essentially) without the knowledge of the owners.

I am waiting for these answers till date in a professional manner. It's not about financial loss but more of harassment.

I think this can be a good case study to understand improper conduct, lack of ethics, lack of data privacy and overall lack of professionalism.

Interested people can reach out to hear the full conversation.

SPINNY is wasting the time they are calling from AI making schedule no one is available at schedule time after wasting 2 hours they are offering price of 15K for 13-year-old car by charging rupees 500/- also giving feedback non-technical as we genuinely told what has replaced from authorised service center, they will write negative feedback for the service done by authorised dealer

NEVER DEAL WITH SPINNY, THEY ARE THE MOST UNPROFESSIONAL PEOPLE IN INDIA
DEAL WITH THEM AT YOUR OWN RISK sold my Honda city petrol car on 20th November 2024 to Spinny
Till date ie 19th August 2026 they haven't yet transferred the RC in the name of the new purchaser and hence I fear that the consequences of any wrong move like accidents and challans will have to be borne by me. Unfortunately despite my repeated calls to Spinny to transfer the RC in the name of the new purchaser I am still receiving challans

One of the worst experiences I have ever experienced in my life , after spending the money and taking 3 warranty they literally fooled as for a wheel alignment they kept my car for 7 days and when I asked to deliver the car I got to nothing has been done there is no codination between the service team and customer support you need to beg for everything

If you buy car means then they take your peace from you don’t buy
Don’t trust

I really had a great service experience with spinny. The people were very patient and helped me resolve all the car related problem

Worst experience...sold my car in Pune more than 1 year ago still waiting for the full and final settlement money from spinny. No one is replying properly now..one fraud Executive named Rahul +919389698064 and her manager assured me that I'll get the remaining amount after my RC transfer process is done and the same is done way before but I'm still waiting for the full & final amount...My car number was MH02BR5999. Nobody is giving clarity... don't sell your car to them it's a fraud company with no costomer care support.

Had a great experience buying my Volkswagen Virtus from spinny. The entire process was smooth and hassle free. The car was in excellent condition as described and the team was extremely helpful. The overall experience was great and stress free.

It’s. FRAUD Company. They only know one thing, How to Cheat!! They have expertise in cheating. Do not go there. It’s a loss of money and time.

I bought a Hyundai i20 from Spinny few months ago and it is working phenomenal till now. The car was for my dad and he loves it. I am planning to buy a car for myself soon from you guys again. I hope thats turns out good too.

Extremely Disappointing Experience with Spinny

My experience with Spinny’s car-selling service has been extremely disappointing. The biggest concerns are poor customer service, lack of transparency, and hidden charges.

It is surprisingly difficult to reach customer care when you have questions or need clarification. More importantly, certain charges and deductions are not clearly disclosed upfront, which creates an unpleasant surprise during the final transaction.

A company dealing with high-value transactions like car sales should provide complete cost transparency, clear communication, and easily accessible customer support. Customers should know exactly what charges will be applicable before proceeding, rather than discovering additional deductions later.

I expected a much more professional and transparent experience from Spinny. Unfortunately, the overall process has left me frustrated and dissatisfied. I would strongly recommend that Spinny improve its customer support and clearly disclose all applicable charges and deductions upfront.

I had a very disappointing experience with Spinny.
I was called for a car inspection and waited for around 3 hours. Before the inspection, I was told that the price would be shared with me after the inspection. However, I was not informed beforehand that my car would be put into an auction process.

After the inspection, when I questioned why this auction process had not been explained to me earlier, the representative simply said that they do not explain all their policies upfront. This was very disappointing because I was specifically told that I would receive a price after the inspection, and the auction process was never clearly communicated to me.

I believe customers should be given clear and complete information before investing their time, especially when they are being asked to wait for several hours.

What was even more disappointing was the attitude of the representative when I said I would share my experience in a review. Instead of addressing my concern professionally, he responded that I could write whatever I wanted and that "nothing would happen."

This kind of attitude and lack of transparency can seriously affect customer trust. I expected much better communication and professionalism from Spinny

Really happy with my experience with spinny
My concerns were addressed and timely updates were provided
I appreciate all the support and resolution provided

SPINNY IS A FRAUD

RATING -10

I purchased a **Honda City ZX** from **Spinny** for approximately **₹6 lakh**, believing I was buying from one of India's most trusted used-car platforms. Unfortunately, my experience after the purchase has been extremely disappointing. While the sales process was smooth, the post-sales support has been frustrating, unresponsive, and, in my opinion, misleading.

The first major issue was with the insurance that was sold to me. Before purchasing the vehicle, I specifically asked the sales team whether the insurance was a **zero-depreciation policy** and whether I could arrange my own insurance instead. I was informed that the vehicle came with an **80:20 comprehensive insurance policy** and that I could not opt for my own insurer because Spinny handled insurance exclusively. Based on these assurances, I proceeded with the purchase.

However, when I later visited a Honda service center for repairs, I discovered that the actual policy was significantly different from what had been explained to me. This resulted in a much higher out-of-pocket expense during the claim process. Instead of acknowledging the discrepancy or helping resolve it, Spinny's support team simply redirected me to the insurance company. Even more disappointing, the support ticket was marked as resolved despite the issue remaining completely unresolved. I eventually had to coordinate directly with the insurer myself to get the claim processed.

The second issue has been even more concerning. I purchased an extended warranty and additional protection plans to ensure peace of mind after buying the car. Despite having valid warranty coverage, I experienced recurring braking issues involving unusual noise and vibration. I reported the problem to Spinny, but rather than diagnosing or fixing it, the support ticket was closed without any meaningful resolution.

The situation worsened when my car suddenly lost throttle response, and the engine warning light began blinking while I was driving. Considering the seriousness of the issue, I requested roadside assistance instead of risking further damage by driving the vehicle. The car was eventually towed to a workshop associated with Spinny. Unfortunately, even after the vehicle reached the workshop, I struggled to receive any meaningful updates. Every follow-up call resulted in the same response—that someone would update me shortly—but no one actually did. Messages sent through the app also went unanswered.

What concerns me the most is not just the delay but what appears to be a pattern in Spinny's customer service. Tickets seem to be closed simply to improve internal metrics rather than because customer issues have genuinely been resolved. This creates the impression of efficient service while customers continue dealing with unresolved problems. If this is indeed how customer support performance is measured, it raises serious concerns about transparency and accountability.

As a customer, I expected a premium ownership experience from a company that markets itself as trustworthy and customer-centric. Instead, I have spent weeks following up on issues that should have been proactively handled by the company. Customers purchasing used vehicles place significant trust in the seller, especially when it comes to warranties, insurance, and after-sales support. That trust should not be taken lightly.

I sincerely hope Spinny's leadership reviews not only my case but also its broader post-sales processes. Customers deserve accurate information during the sales process, transparent communication after purchase, timely support, and accountability when things go wrong. My intention in sharing this review is not simply to criticize the company but to encourage meaningful improvements so that future customers do not have to go through the same experience I did.

Based on my personal experience, while the purchase process was satisfactory, the after-sales support has fallen far below expectations. I hope Spinny takes these concerns seriously and works towards rebuilding customer trust through better service, greater transparency, and genuine ownership of customer issues.

Spent 4 hours at Gaur City Noida Hub with all required paperwork, only to be told the process couldn't move forward due to requirements that were never shared beforehand. Extremely frustrating and unprofessional. Lost my trust in Spinny.

Horrible experience. Evaluator never showed up after calling me 5 times to confirm.

I bought a car Hyundai EON in month of July 2026 this year and I was promised that it would not need servicing before 10000 km. However, after just 15 days of driving, car was not getting started and power window was not working even. Engine is also getting over heated so within short phase of purchase, it's a disappointment ans lastly even car is being deposited in workshop for inspection and service but none of their engineers can tell us what's the main issue and how long will it take to fix. It's a harrasment for people like us who has medical emergency at home and need car even at late night so I would suggest to check car properly before buying not go by outlook of car

Very bad experience car 10 july ko li hai 1 wash mein car ka color nikal gaya ticket raise karke car inke service center jama kiya hu ab tak car wapas nahi mili hai aur inke traf se kohi badiya response nhi hai naya car lelo purani mat kahridna spinny is not good buy new

Worst car-buying experience. Waited for over 1.5 hours at the Kandivali Viceroy Hub and no one bothered to attend us. Staff was rude, and even my home test drive was cancelled without informing me properly. If this is the level of service before buying a car, it really makes me question the overall customer experience. Extremely disappointed.

Terrible experience with Spinny, won't recommend anyone to deal with them. I purchased 2024 Hyundai Creta and the issues started to come from the 1st day. There is no support from them whatsoever. Now I have to take local Hyundai dealership help.

Very bad after sales experience. Vehicle started giving problem right after the extended comprehensive warranty. Looks like they buy old cars & service them just to manage for 3/6 months (their standard comprehensive warranty period 3 months. Paid extended period is 6months.) Inexperienced garage partners. Their App based customer care does not have human touch experience that you experience with other customer cares. Whatever the problem, raise the ticket through app & wait for their executive to call you back. Car prices are high compared to market. If you are lucky you may end up getting good car. Probability is very less. I bought 2 cars one after other only to find problems after some time. If you want to buy a used car, use your own network people to buy one. Be patient. Don't be in a hurry.