Spa Finder Please Read This - I just received another email response from someone named Jose stating that he is still working on this issue. Jose, as Inalready stated in my last message on this sit... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I bought 2 gift cards directly from the company to give as gifts. Unable to use either card as Your eGift cannot be viewed at this time Sorry, we cannot process your request at this time. Erro... Zobacz więcej
Reakcja na opinię
I recently had a family member pass and we found old gift certificates for spa finder in her belongings( it was a Christmas present from years ago). I went to the website to see if it was still valid,... Zobacz więcej
Reakcja na opinię
I would give zero stars if possible. It proved impossible to purchase a digital Spafinder gift card online as a Christmas gift. My credit cards were repeatedly declined, several of them instantaneousl... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
One Card, Nearly Endless Spa & Salon options, Never Expires | Good at thousands of global wellness travel destinations, spas, yoga & fitness studios. Advice on beauty, balance, food & more! Live well year round.
Dane kontaktowe
78 SW 7th St, 33130, Miami, Stany Zjednoczone
- 855-963-2665
- customerservice@spafinder.com
- spafinder.com
3,0
Średnia
306 recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
I was impressed with the service and…
I was impressed with the service and prompt response on my problem, the associate that worked on my case was professional and courteous, he kept me informed.
Thank you.
Jeff.
22 lutego 2025
Opinia niezależna
Odpowiedź od Spafinder
Hello Jeff,
Thank you for your kind words! We're delighted to hear that you had a positive experience with our team and that our associate provided professional, courteous service while keeping you informed. Your feedback means a lot to us, and we truly appreciate you taking the time to share it!
Regards,
Maurice V.
Spafinder.com
No receipt if gift card and absolutely no response from customer service
I purchased a ehgift card for my sister in law. She never received it though I for a message saying it was sent. She checked all folders in her email. I sent as message via their website customer service form 3 times and I've never had a single response. I basically handed them money and got nothing for it. And she didn't get her birthday present. Should have ordered through Amazon instead. She got them when I did that.
18 lutego 2025
Opinia niezależna
Odpowiedź od Spafinder
Hello Kristina,
We're very sorry to hear about your experience and that your sister-in-law didn’t receive the eGift card. We understand how frustrating this must be, especially for a birthday gift. Our team is here to help, and we’d like to resolve this as soon as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some details to assist you further. We appreciate your patience and the chance to make this right.
Regards,
Maurice V.
Spafinder.com
**UPDATE FROM SPAFINDER.COM 03/18/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Spafinder.com
It’s the best they aren’t well to me…
It’s the best they aren’t well to me and get it solve
12 marca 2025
Opinia niezależna
Odpowiedź od Spafinder
Dear Stockson,
Thank you for your fantastic 5-star review! We're so glad to hear that you had a great experience and that our team was able to resolve everything for you. Your kind words mean a lot to us, and we truly appreciate your support!
Warm Regards,
Josh R.
Spafinder.com
I had issues with a 500.00 gift card I…
I had issues with a 500.00 gift card I purchased and after I called and explained what happened they were able to mail out a new card to me.
24 listopada 2024
Opinia niezależna
Odpowiedź od Spafinder
Hello Deb,
Thank you for your wonderful review! We're glad to hear that our team was able to assist you in resolving the issue with your $500 gift card and get a new one mailed out to you. Your satisfaction is important to us, and we appreciate you taking the time to share your positive experience. If you ever need further assistance, we're always here to help!
Regards,
Maurice V.
Spafinder.com
Great and super friendly and fast
3 marca 2025
Opinia niezależna
Odpowiedź od Spafinder
Dear Cheryl,
Thank you for your wonderful review! We're delighted to hear that you found our service great, friendly, and fast. Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again!
Warm Regards,
Josh R.
Spafinder.com
The representative was fantastic!
The representative was courteous, understanding, and quick to bring the problem to resolution.
28 lutego 2025
Opinia niezależna
Odpowiedź od Spafinder
Hello Jan,
Thank you for your wonderful review! We're delighted to hear that our representative provided courteous, understanding, and efficient service to resolve your issue quickly. Your satisfaction is our top priority, and we truly appreciate you taking the time to share your experience. If you ever need assistance in the future, we're always here to help!
Regards,
Maurice V.
Spafinder.com
I HAD AN ISSUE WITH A CARD AND SUPPORT…
I HAD AN ISSUE WITH A CARD AND SUPPORT HANDLE IT IN A TIMELY MANNER. THIS IS THE KIND OF CUSTOMER SERVICE I WISH EVERYONE WOULD HAVE WITHIN THERE COMPANY. THANKS FOR HANDLING MY ISSUE PROFESSIONAL AND PRECISE
20 lutego 2025
Opinia niezależna
Odpowiedź od Spafinder
Hello Patricia,
Thank you for your wonderful feedback! We're delighted to hear that our support team resolved your issue quickly and professionally. Providing excellent customer service is our top priority, and your kind words mean a lot to us. We truly appreciate your support and look forward to serving you again!
Regards,
Maurice V.
Spafinder.com
I have no review to give because I am…
I have no review to give because I am not sure my gift card I got from High Bar Brands is what this is all about.
17 lutego 2025
Opinia niezależna
Odpowiedź od Spafinder
Dear David,
We appreciate you sharing your concern. It sounds like there may be some confusion regarding your gift card, and we’d love to assist. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve requested more details to help clarify this for you. Looking forward to resolving this!
Warm Regards,
Josh R.
Spafinder.com
**UPDATE FROM SPAFINDER.COM 02/20/2025:**
Hello David, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Spafinder.com
I had a fantastic experience using my…
I had a fantastic experience using my gift card! Activating it was quick and easy, and finding a nearby spa was just as simple. My husband got me this card, and I couldn't be happier with it. The customer service team was also amazing—friendly, helpful, and made sure I had all the information I needed. It was a relaxing, stress-free experience from start to finish!
17 lutego 2025
Opinia niezależna
Odpowiedź od Spafinder
Dear Tete James,
We’re absolutely thrilled to hear that you had such a fantastic experience using your Spafinder gift card! It’s wonderful that activating it was quick and easy, and that you found the perfect spa without any hassle. A special shoutout to your husband for gifting you something that brought so much happiness! 😊 We also truly appreciate your kind words about our customer service team—they strive to make every experience as seamless and stress-free as possible. Thank you for sharing your experience, and we hope your next spa visit is just as relaxing!
Warm Regards,
Josh R.
Spafinder.com
Extremely helpful and makes life way…
Extremely helpful and makes life way easier.
4 lutego 2025
Opinia niezależna
Odpowiedź od Spafinder
Hello Saad,
Thank you for your wonderful review! We're so glad to hear that you found our service extremely helpful and that it makes life easier for you. Your positive feedback means a lot to us, and we truly appreciate you taking the time to share your experience. If you ever need anything, we're always here to help!
Warm regards,
Maurice V.
Spafinder.com
Second time calling for the same issue
Second time calling for the same issue. The first person wasn't helpful, the second one was
30 stycznia 2025
Opinia niezależna
Odpowiedź od Spafinder
Hello there,
Thank you for sharing your experience! We’re sorry that your first interaction didn’t meet your expectations, but we’re glad our team was ultimately able to assist you. We appreciate your patience and your 5-star review! If you ever need further support, please don’t hesitate to reach out.
Warm Regards,
Maurice V.
Spafinder.com
customer service
The people in customer service made my experience great!
23 sierpnia 2024
Opinia niezależna
Odpowiedź od Spafinder
Dear Mic,
Thank you for your fantastic review! We're thrilled to hear that our customer service team made your experience great. Your kind words mean a lot to us! Please check your email from noreply.notifications@trustpilot.com as we need to gather some details to further assist you. We appreciate your support and look forward to helping you again! 💙
Warm Regards,
Josh R.
Spafinder.com
I am very disappointed with Spa Finder
I am very disappointed with Spa Finder, with their service, their price etc. I prefer to find a much better option for my clients. There are many spa locations that will not advertise with Spa Finder.
28 stycznia 2025
Opinia niezależna
Odpowiedź od Spafinder
Hello Gigi,
We're sorry to hear that your experience with SpaFinder did not meet your expectations. We strive to provide excellent service and a wide selection of spa locations, and we regret that this was not your experience. We’d love the opportunity to learn more and assist you further—please check your email for a message from noreply.notifications@trustpilot.com so we can gather more details. We appreciate your feedback and the chance to improve.
Regards,
Maurice V.
Spafinder.com
Avoid this gift card scam
right off the bat the website is glitchy at best. Evert time I type my location it will default to the same spas no matter how fare from me. my location is in a major city, so there "should" be tons of options. Amazingly I takes me to the same spas. This also happens when I list a different city like Washington DC. you guessed it, it reverts back to the same spas. Avoid this gift card scam, that simply counts on you getting frustrated and giving up, allowing them to collect some effortless cash. ALSO, if you read the customer comments and the Spa Finder response, it is a cut and past with 'updates' the same day. This I garbage.
18 stycznia 2025
Opinia niezależna
Odpowiedź od Spafinder
Hello there,
We appreciate you taking the time to share your concerns and are truly sorry for the frustration you’ve experienced. We understand the importance of a smooth and accurate search experience when using our website, and we regret the inconvenience caused by the location search functionality. Your feedback about repeated spa suggestions and your impression of our responses is invaluable. To assist you further and address your concerns directly, we’ve sent you an email from noreply.notifications@trustpilot.com. Please check your inbox and respond so we can work on resolving this matter for you.
Regards,
Maurice V.
Spafinder.com
**UPDATE FROM SPAFINDER 01/22/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Spafinder.com
Good experience
I initially had issues with my gift card. Spafinder's response was quick, they kept in contact with me, and it was resolved. Very satisfied with this company. Will purchase from them again. Thank you.
15 stycznia 2025
Opinia niezależna
Odpowiedź od Spafinder
Hello Christine,
Thank you so much for your kind words and for sharing your experience! We’re delighted to hear that our team was able to quickly address and resolve the issue with your gift card. Providing excellent customer service and staying in touch throughout the process is very important to us, and we’re thrilled to know you’re satisfied. We truly appreciate your support and look forward to serving you again in the future!
Warm Regards,
Maurice V.
Spafinder.com
Le personnel a répondu à mes questions…
Le personnel a répondu à mes questions et ce fût rapide et très courtois.
3 stycznia 2025
Opinia niezależna
Odpowiedź od Spafinder
Salut Édith,
Merci pour ton super commentaire ! Nous sommes ravis d'apprendre que notre équipe a pu répondre rapidement et courtoisement à vos questions. Vos commentaires sont grandement appréciés et nous continuerons à nous efforcer d'offrir un excellent service. Merci d'avoir choisi Spafinder !
Cordialement,
Maurice V.
Spafinder.com
I like the service
The service it’s great . The answering fast and give you good information.
3 stycznia 2025
Opinia niezależna
Odpowiedź od Spafinder
Hello Jeanine,
Thank you so much for your wonderful feedback! We're delighted to hear that you found our service great and appreciated our prompt and informative responses. Your satisfaction is our top priority, and your kind words mean a lot to us.
Warm Regards,
Maurice V.
Spafinder.com
Cust svc understood and helped me.
Cust svc understood and helped me.
27 grudnia 2024
Opinia niezależna
Odpowiedź od Spafinder
Hello there,
Thank you so much for your wonderful feedback! We're thrilled to hear that our customer service team was able to assist you and address your concerns. We’re always here to help and appreciate you taking the time to share your positive experience.
Warm Regards,
Maurice V.
Spafinder.com
Customer Service--Five Stars!
The card I had was not accepted two separate times. I contacted customer service, and the agent agreed to send me a new card. The experience was excellent!
19 grudnia 2024
Opinia niezależna
Odpowiedź od Spafinder
Dear Mary,
Thank you so much for your wonderful 5-star review! We’re sorry to hear that your original card wasn’t accepted initially, but we’re thrilled that our customer service team could turn things around for you. It’s fantastic to know that you had an excellent experience and that we could resolve the issue by sending a new card. Your kind words mean a lot to us, and we’re grateful for the opportunity to assist you. If you ever need further support, we’re here to help!
Warm Regards,
Josh R.
Spafinder.com
Inaccurate vendor information, card not accepted, unresponsive customer service
Very frustrating experience. I received a spafinder gift card and finally tried to use it after finding a local massage parlor on their website that said it accepted one time use cards. After receiving the service I went to pay with my card and the vendor could not get her card reader to accept the gift card. She offered no other solutions and seemed to have no way to rectify this with spafinder, so I had to pay for the massage out of pocket (the only reason I booked this massage was to USE this gift card). I sent a message complaint through the spafinder website the day of the service which says you will receive a response within 3 days. It has now been over a week with no response. I tried the online chat and no one answers. I called and cannot get ahold of anyone. Is this a real company? What a joke.
19 grudnia 2024
Opinia niezależna
Odpowiedź od Spafinder
Hello Tucker,
Thank you for sharing your experience, and we deeply apologize for the frustration you’ve faced. We understand how disappointing it must have been to have your gift card declined at a participating location and to experience delays in our response to your inquiry. This is not the experience we aim to provide. To assist you further, we’ve sent you an email from noreply.notifications@trustpilot.com to gather additional details. Please check your inbox and respond at your earliest convenience so we can work to resolve this for you.
Warm regards,
Maurice V.
Spafinder.com
**UPDATE FROM SPAFINDER.COM 12/31/2024:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Spafinder.com
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.