soulmiacollection.com Recenzje 

176
Wynik TrustScore: 4 na 5

3,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Lola, LZ957881324CN Заказывала футболку черную с принтом. Брала на размер больше, чтоб свободней была (не люблю в облипку), футболка пришла по размеру как хотела, принт великолепный, цвет глубокий ч... Zobacz więcej

Oceniono na 3 z 5

Delivery service was fine, around two weeks to the UK. Quality of the four items purchased was lower than expected though. Materials used, cut of fabric. The experience has convinced me, again, never... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Product exactly like on the pictures. I've ordered t-shirts and sweater. Vibrant colors, nice and soft fabric. Really good quality. After washing, according to the label in cold water, clothes didn't... Zobacz więcej

Oceniono na 5 z 5

I ordered two tops (men's) from Soulmia after seeing online advertisements for the company's collection. I was pleasantly surprised that delivery of the order did not take weeks. The product itself... Zobacz więcej


Dane kontaktowe

3,9

Dobra

Wynik TrustScore: 4 na 5

176 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,9

Wszystkie recenzje

(176)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
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Oceniono na 5 z 5

I must say I started panicking about…

I must say I started panicking about ordering 50 pound worth of t-shirts after finding THIS page. Surprisingly, I am happy with my order. It did take a few weeks to arrive but I got everything I ordered, plus the expected free item and the quality is good AND the sizing is correct. I'm actually thinking of ordering again. However, I've only just started wearing the tees so I cannot guarantee their physical resistance to daily use just yet. Hope I won't regret it!

27 czerwca 2021
Opinia niezależna
Oceniono na 5 z 5

Happy Customer

I purchased a t-shirt as a gift for someone from Soulmia. I wasn’t sure what to expect, as all the cute, funny sayings seemed too good to be true, and the price was reasonable. I decided to try it anyways and am so glad I did. My parcel arrived in a timely manner and I’m very happy with the look, size, and material of the shirt.

25 czerwca 2021
Opinia niezależna
Oceniono na 5 z 5

I am really happy with my products

I am really happy with my products. I bought a T-shirt, and it is exactly like the picture and super soft! It is a bit bigger than I expected, but not so much it becomes an issue.

I somehow made my order twice, due to a misunderstanding, and custumer service helped me with that issue quickly and professionaly.

Will recommend!

25 czerwca 2021
Opinia niezależna
Oceniono na 5 z 5

Excelente

Excelentes diseños, mucha variedad de tamaños y calidad de materiales. Muy contento. Además tuve que cambiar el tamaño de TODO, ya que no se ajustaba y respondieron al instante para hacer el cambio sin ningún problema.

Extremadamente contento, muy confiables

19 czerwca 2021
Opinia niezależna
Oceniono na 1 z 5

Be careful!!

They created an account for me on their website even though I have not requested any. So they are using my data without my consent, violating the law, just because they want to. Be careful with this type of trader!!

16 czerwca 2021
Opinia niezależna
Logo soulmiacollection.com

Odpowiedź od soulmiacollection.com

Dear Marria,
Thank you for taking your time to write this review.
Please note that the account cannot be registered on our website without the customer's authorization, and soulmiacollection does not use any customer's information without authorization.
Please note that the account cannot be registered on our website without the customer's authorization, and soulmiacollection does not use any customer's information without authorization.
Please contact us at support@soulmiacollection.com so that we can check this issue for you.
Thank you for your understanding.
Best regards,
Soulmia Support Team
www.soulmiacollection.com

Oceniono na 5 z 5

Nice t-shirts and good customer service

I have ordered t shirts from here twice and used the customer service once. I like the t shirts and think they are good quality for the price (I always order a size up), they have also washed well so far. The customer service was helpful and managed to change my first order before it was shipped, saving me the effort of a return. All positive here, I will be ordering again :)

3 czerwca 2021
Opinia niezależna
Oceniono na 1 z 5

Return address!!!!

Return address!!!!! After contacting PayPal to request refund Soulmia eventually got in touch with me, and provided return details...

Receiver: HanDang Lan

Detailed Address: Warehouse A, Chuangya Logistics Park, Ganxiu Institute, Guangzhou Military Region, Yundonghai Street, Sanshui District

City: FoShan,

Province: Guangdong

Country: China,

Zip-code: 528100

Phone: 0757-18177878150

25 maja 2021
Oceniono na 1 z 5

Stay away... FAULTY items

Ordered a t shirt from here on arrival everything looked great. (pingu t shirt) I was a little concerned about the print as it seemed more stuck on. Wore once really comfy fit happy with the product.

Worn once and washed it once following the wash instructions!!! The print half fell off and is now unwearable.

Now here's the fun part. Emailed customer care along with photos and they had the cheek email back and advise that they were happy to refund me £5 as the t shirt was still wearable!! I was I could upload pictures as this is completely laughable. Who in their right more would wear a t-shirt with half the print hanging off and flapping around? They could clearly see this in the piks that I had sent.

Complained again as advised I expected a full refund as the product is faulty (its £15 so not loads) and they've come back this morning saying I now need to Pay to return the item to them and they will replace or change it BUT I need all the original packaging.

1. Why would I have kept the packaging when I was originally happy with the tee?

2. What are they going to do with that resell it? Ha

3. Why should I spend more money getting their faulty product back to them?

4. Its FAULTY!!!

5. I do not want a replacement of another t shirt that will fall apart.

Because of this drama and the hassle of them not refunding a £15 faulty t-shirt I would recommend that no one uses this site. Use trusted sites that actually have an easy returns policy and respect their customers. No decent company would put their customers through this for the sake of £15.

I hope this honest review puts some of you off and saves you money that you can spend at another trusted store and not soulmia.

6 maja 2021
Opinia niezależna
Oceniono na 3 z 5

Finally arrived...

I ordered 4 t shirts two months ago but haven’t received anything. I’ve messaged them 3 times and no response. On the website it says it’s supposedly been delivered. I’ve asked for a refund, but again nothing. They are thieves. Don’t bother.

UPDATE
My package finally arrived one day after this review. Better late than never. I just wish they would have responded to my emails and kept me updated...
The t-shirts are cute.

3 maja 2021
Opinia niezależna
Logo soulmiacollection.com

Odpowiedź od soulmiacollection.com

Dear Customer,
Thank you for your important feedback and for letting us about your shopping experience.We are sorry that you are not satisfied with the service. It is never our intention to upset any customer.
We will continue to improve shipping service and customer service to make customers have a better experience.
Best regards
Soulmia Support Team

Oceniono na 1 z 5

Do not buy here

Ordered 4 shirt in the sale. Quality is reasonable compared to the price, but not very good. BTW Wish offers the same prints for 2 euro’s per shirt!
The sizing is not good. Very short and wilde.
however, my biggest problem is with customer service. I ordered one shirt in a size S for my son, but got M. It is way to big for him. They are now saying it is An asian S, they sent me this on purpose? They are not offering a solution. Do not buy here!

19 lutego 2021
Logo soulmiacollection.com

Odpowiedź od soulmiacollection.com

Dear Tanya,

Thank you for letting us know about your experience with our cases. We care hugely about the standard and quality of all of our products, we'll surely take into account your precious feedback for future improvement!

We'd love to help get this sorted for you, we're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused.

You can also directly contact us at support@soulmiacollection.com
Best Regards
Soulmia Customer Service

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