First, I did not receive an order number and had to email customers service with several different screenshots (bank payment, screenshots of items ordered) in order to get an order update. Clothes are... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I placed a small order 2 tshirts and pair of shorts. Its took 3-4weeks before items were delivered. Then delivery carrier just drop the package near my mailbox instead of dropping by door. The clothes... Zobacz więcej
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i ordered from sopula on august 6th of 2024 i had ordered two hoodies for school spent 80 dollars ive sent emails ive left reviews and nothing i never got my hoodies and i never got a refund back. don... Zobacz więcej
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My shipping was fast and I got my item in less then a week. The product/material was great and made nicely. Any help I needed I got quick response and efficient help. They got a new customer … definit... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Sopula is committed to providing high quality, trend-driven graphic clothing. We offer a range of unique, youthful and eye-catching designs that cater to a wide range of styles and self-expression. Custom-made clothing. Shipping worldwide.
Dane kontaktowe
2,5
Słaba
2 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
the clothes are good but i would like baggy ones
the clothes are good but i would like to track my packages
7 kwietnia 2026
Opinia niezależna
Odpowiedź od Sopula
Dear Aveion Ferguson,
Hello, please don't worry, the system will automatically send the tracking number to you after the package is sent out, You can track it with the tracking number via https://www.17track.net/en, because there are a lot of packages recently, the tracking information of the package just sent cannot be updated in time , please check three days after receiving the tracking number.
If your order was still awaiting shipment，please don't worry, We are already preparing your products. We will urge the warehouse to arrange shipment as soon as possible.
Thank you very much for your understanding and patience.
best shirt ever
31 marca 2026
Opinia niezależna
Odpowiedź od Sopula
Dear Luis Garfias,
Thank you for your kind words! We are so happy to hear that you enjoyed our products. We strive to offer high-quality pieces at affordable prices, and we're thrilled that you found something you love. We look forward to seeing you again soon!
My shipping was fast and I my item in…
My shipping was fast and I got my item in less then a week. The product/material was great and made nicely. Any help I needed I got quick response and efficient help. They got a new customer … definitely will be ordering more !!!
15 marca 2026
Opinia niezależna
Odpowiedź od Sopula
Dear Sherrill w.,
Thank you so much for your wonderful review! We’re thrilled to hear that your order arrived quickly and that you’re happy with the quality of the product. It was our pleasure to assist you, and we’re delighted to have earned your trust as a new customer. We look forward to serving you again soon!
This company is a scam
This company is a scam. DO NOT ORDER!
WARNING!!
They will not give a refund!
SCAMMER
SCAMMER
Do not order from this company
27 listopada 2025
Opinia niezależna
Odpowiedź od Sopula
Dear Rosanne,
We are very sorry to hear about your experience. We take all concerns seriously and would like to resolve this issue for you. Please contact our customer support team at support@sopula.com so we can review your order and assist you with a refund or any other solution as quickly as possible.
We appreciate your feedback and hope to make things right.
Thank you,
Odpowiedź od Sopula
Dear AntoNeal Medlock,
We're delighted to hear you had a great experience with us!
We are committed to providing the best service to our customers, reflecting the high quality of our products.
If you have any questions, concerns, or comments, please feel free to contact us. We'd be happy to assist you.
Have a wonderful day
I ordered from here two weeks ago and I…
I ordered from here two weeks ago and I got my sweater yesterday. It looked and felt like it was made out of cheap material and string was coming out of it. And not mention it didn’t look like what the pictures were showing online. Im gonna order it one more time to see if I get what I paid for.
14 marca 2026
Opinia niezależna
Odpowiedź od Sopula
Dear Pedro Rodriguez,
We’re very sorry to hear that your sweater did not meet your expectations. This is not the experience we want our customers to have. We take quality and accuracy of our product images very seriously, and we sincerely apologize for any inconvenience caused by the material and workmanship issues you described.
We appreciate your willingness to give us another chance, and we will personally ensure that your next order is carefully inspected before it is shipped. Additionally, if you would like, we can offer a refund or exchange for the item you received. Please reach out to our customer service team so we can resolve this for you promptly.
Thank you for your feedback—it helps us improve.
Best regards,
Dont Waste your money
First, I did not receive an order number and had to email customers service with several different screenshots (bank payment, screenshots of items ordered) in order to get an order update. Clothes are coming directly from China, which is fine however they run small, I still have to return the clothes that was bought however due to their horrible return policy, I don't want to deal with them and will just donate the clothes $60.00 wasted. Don't waste your money.
14 lutego 2026
Opinia niezależna
Odpowiedź od Sopula
Dear Jenn R,
Sorry to hear that the size of the product did not meet your expectations. I completely understand your frustration, especially given the circumstances, and I want to sincerely apologize for any inconvenience this has caused you. Please know that I take your concerns seriously, and I’ll be reviewing your order details right away. I’ll follow up with you shortly to assist further and ensure we work toward a resolution.
Kind regards
Do not order from this place
Do not order from this place. It’s a scam you will not get your stuff .
7 marca 2026
Opinia niezależna
Odpowiedź od Sopula
Dear Aidaen Mata，
We are very sorry to hear about your experience. We take all customer concerns seriously and want to make this right. Please contact us directly at support@sopula.com with your order details so we can investigate and resolve the issue as quickly as possible. Your satisfaction is important to us.
Kind regards
I’ve been ordering shirts for my…
I’ve been ordering shirts for my nephews. They love the styles and designs. I love how easy the order process is.
26 lutego 2026
Opinia niezależna
Odpowiedź od Sopula
Dear Nai,
Thank you so much for your kind words! We're thrilled to hear that your nephews love the shirts and that you're enjoying the ordering process. We always strive to make shopping easy and enjoyable for our customers. If you need anything else, don't hesitate to reach out!
Horrible experience !!!
I ordered some sweat pants the same size I currently wear !! When I received them they felt 2 sizes to small !!! When I returned them they gave me the hardest time and I still haven’t resolved my refund situation yet ! I returned them 3 weeks ago they barely got back to me yesterday asking for proof
I showed them the proof and I guess I have to wait another 3 weeks for a reply
Over all worse brand ever !!!
25 lutego 2026
Opinia niezależna
Odpowiedź od Sopula
Dear Alejandro Martinez,
Thank you for reaching out, and I’m truly sorry to hear about your experience. I completely understand your frustration, especially given the circumstances, and I want to sincerely apologize for any inconvenience this has caused you. Please know that I take your concerns seriously, and I’ll be reviewing your order details right away. I’ll follow up with you shortly to assist further and ensure we work toward a resolution.
Kind regards
Odpowiedź od Sopula
Dear Jackson Fowler,
Thank you for your support. We're glad you had a pleasant shopping experience. If you have any other thoughts or suggestions, please feel free to let us know. Our valuable customer feedback is our motivation to move forward.
We sincerely hope to have more opportunities to serve you. Wishing you a happy life!
Placed an order for a pair of pants
Placed an order for a pair of pants, emailed them afterwards wanting to cancel my order…still nothing back
4 lutego 2026
Opinia niezależna
Odpowiedź od Sopula
Dear Raynen,
Thank you for your feedback. We sincerely apologize for the delay in responding to your cancellation request. We strive to provide excellent customer service, and it seems we have fallen short in this instance.
Could you please provide us with your order number, so we can review your request immediately and ensure it's handled properly? We value your business and will make every effort to address the issue as quickly as possible.
We are very sorry for the inconvenience caused.
i ordered from sopula on august 6th of…
i ordered from sopula on august 6th of 2024 i had ordered two hoodies for school spent 80 dollars ive sent emails ive left reviews and nothing i never got my hoodies and i never got a refund back. dont order from here terrible everything. My order ID is CAT98843. PLEASSEE contact me
2 lutego 2026
Opinia niezależna
Odpowiedź od Sopula
Dear Damaris,
Please know that I take your concerns seriously, and I’ll be reviewing your order details right away. I’ll follow up with you shortly to assist further and ensure we work toward a resolution.
Kind regards
Really bad quality …
Out of the 10 items I ordered only 1 item was actually decent quality. For one of the sweaters it took over 2 months to receive and it ended up not being the same sweater I orderd, they wanted to charge me to correct the issue, offering if I pay for shipping and after their inspection I could get a refund. The denim I orderd were horrible quality, might as well bought them off Temu because for reference that would be the quality. Tbh i didn't realize it was a China based store until after I purchased otherwise I would not have ordered.
18 stycznia 2026
Opinia niezależna
Odpowiedź od Sopula
Dear Danielle,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your recent order. We understand your disappointment, especially regarding the quality of the items and the mix-up with the sweater.
We strive to provide high-quality products and a seamless shopping experience, and we regret that we did not meet your expectations. Regarding the delay and issue with the sweater, we will review our shipping and inspection processes to ensure this doesn’t happen in the future.
Once again, we apologize for the frustration this has caused, and we appreciate your honest feedback. It helps us improve.
Best regards,
Do not buy from here
Do not buy from here! Ordered two sweaters and what we received was completely different than what we ordered. Online the sweater appeared as a thick cotton with a boxy design, what we received was a polyester super shiny long skinny design. One wash and the sweater would be garbage. The quality is worse than SHEIN. The return was back and forth offering a 20% coupon or gift card for something else. I don't want anything else, what you receive is not what appears on the website.
To get a return we have to pay shipping back to China and if everything is not the way they determine including all packaging should be returned, no refund.
Garbage product and garbage customer service.
14 grudnia 2025
Opinia niezależna
Odpowiedź od Sopula
Dear Gescina Richardsen,
Thank you for reaching out, and I’m truly sorry to hear about your experience. I completely understand your frustration, especially given the circumstances, and I want to sincerely apologize for any inconvenience this has caused you. Please know that I take your concerns seriously, and I’ll be reviewing your order details right away. I’ll follow up with you shortly to assist further and ensure we work toward a resolution.
Kind regards
Kauft dort nicht!
Kauft dort nicht! Der von uns bestellte Hoodie ist nicht nur von schlechter Qualität, sondern ist so übergroß, dass man ihn eher als Kleid tragen kann. Eine Rückabwicklung findet faktisch nicht statt. Man bekommt lediglich einen zehn Dollar Gutschein um noch mal auf der Seite zu kaufen und wenn man den ablehnt bekommt man 20 $ als Gutschrift für den nächsten Einkauf. Eine Rückabwicklung findet einfach nicht statt Mails gehen als unzustellbar zurück. Wir haben teures Geld für ganz schlechte Leistung bezahlt.
20 stycznia 2026
Opinia niezależna
Odpowiedź od Sopula
Dear Kunde M. S.
Sorry to hear that the quality of the product did not meet your expectations. We sincerely apologize for the inconvenience and frustration you have experienced with our return process. Please be assured that your feedback is important to us, could you please provide us with the order number or the email you used to place the order so that we can look into this issue? If you need additional assistance, please feel free to contact us at support@sopula.com. We will reply to you within 24 hours on our business days.
Best regards,
Helpful and sincere
Shipping did take a brief period, however, I ordered around christmas, and it was set to arrive on new year’s day.
I entered my address incorrectly, to which I reached out to customer service via email and the team was very respsonsive and professional. Even though the mixup was my fault, they were understanding and informative when address my issues. I look forward to the amazing hoodie!
19 stycznia 2026
Opinia niezależna
Odpowiedź od Sopula
Dear Kaitlin Brookshire,
Thank you so much for your thoughtful and detailed feedback!
We're so glad to hear that you had a positive experience with our customer service team. We understand how frustrating shipping issues can be, especially around the holidays, and we're happy that we could help resolve the mix-up. We’re excited for you to receive your hoodie, and we hope it lives up to your expectations! If you need anything else, don't hesitate to reach out.
Ngl I saw all the reviews and stuff and…
Ngl I saw all the reviews and stuff and I decided I wanted to get a refund because I didn’t want to order my jacket anymore I’ve been waiting all day to get a refund but no one from customer service has responded to me
17 stycznia 2026
Opinia niezależna
Odpowiedź od Sopula
Dear Aayden,
Thank you so much for taking the time to share your shopping experience with us. We are very sorry to hear that you haven't received your order. Due to a lack of timely communication from our team, you had a frustrating shopping experience. We sincerely apologize for this!
Could you please provide your order number and any other relevant details so that I can investigate this matter immediately? If you are unable to share this information here, please contact our customer service team directly at support@sopula.com, and I will personally handle this issue for you.
Thank you for bringing this to our attention. We apologize again for any inconvenience caused. We look forward to your reply.
Best wishes
SCAM
This place is a scam..I ordered 2 hoodies on 12/5 for my son for Christmas and I still do not have them. I've also been trying to get a refund with no luck. Do not purchase from this site.
5 grudnia 2025
Opinia niezależna
Odpowiedź od Sopula
Dear Kirsten Jewell,
Thank you for reaching out, and I’m very sorry to hear about your experience.
To assist you further, could you please provide your order number? This will allow me to look into the status of your package and ensure we resolve this issue as quickly as possible. Once I have the order details, I’ll investigate the situation thoroughly, and we’ll do our best to get this sorted for you.
I understand how important it is to receive your order on time, and we are committed to resolving this matter.
Looking forward to your reply.
Best regards,
1-Star Review
1-Star Review — Horrible Experience, Buyer Beware
My experience with Sopula has been absolutely terrible.
I placed two separate orders on December 19th for my grandson’s Christmas gifts and, to this day, I have still not received my merchandise.
After nearly a week of seeing my order stuck in “processing,” I reached out requesting a confirmation number. That’s when I knew something was off. Days later, I finally received an email response claiming the items were in “production” and needed extra time because they were “specially made.” That explanation felt dishonest and unprofessional.
I replied again requesting a confirmation number and expressed my concerns about their lack of communication and professionalism. No response.
Eventually, after weeks of being ignored, I informed them I would report the company to the BBB if they didn’t respond within 24 hours. Only then did I receive another email asking me to “please be patient,” which was unacceptable given how long this had already dragged on.
At this point, I’ve filed a chargeback with my bank, provided my receipts, and my case is being processed. I no longer intend to contact this company.
Based on my experience, I genuinely believe this company operates in a deceptive manner. You will likely not receive your order. Please be cautious before purchasing.
1 stycznia 2026
Opinia niezależna
Odpowiedź od Sopula
Dear Shion,
Thank you for reaching out, and I’m truly sorry to hear about your experience. I completely understand your frustration, especially given the circumstances, and I want to sincerely apologize for any inconvenience this has caused you. Please know that I take your concerns seriously, and I’ll be reviewing your order details right away. I’ll follow up with you shortly to assist further and ensure we work toward a resolution.
Kind regards
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
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Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.