I’ve had a really positive experience with Sophia Webster. The shoes are absolutely stunning in person—really unique designs that always get compliments. You can tell a lot of creativity goes into... Zobacz więcej
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Zobacz, co mówią recenzenci
I had a nightmare with my fave shoes losing their straps. They were super old so I had no real hope of getting another pair. However Al and the customer service team dug me out some that worked and my... Zobacz więcej
My experience with Leanne was A+++. She was very professional and responsive to my needs, including an issue I had with the sizing of shoes I had received, and helped to make the return and reordering... Zobacz więcej
Order was delivered very quickly which was good. Unfortunately it is taking forever for the refund to be processed. I was advised Refunds can take up to ten days once items have been received back... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Welcome to the official Sophia Webster website. View the latest shoes, bags and bridal collections. Express Worldwide Delivery. We always try our hardest to help so please do reach out to us first with any issues, we would love to help.
Dane kontaktowe
London, Zjednoczone Królestwo
- customerservice@sophiawebster.com
- sophiawebster.com
3,6
Średnia
264 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Everyrhing was Perfect!!
Everyrhing was Perfect!!! The shoes are beautiful, a pair for my mom an and a pair for me!!
We love them!!
19 lipca 2023
Opinia niezależna
Odpowiedź od Sophia Webster
Hi Dafne,
We love that you've got a 'Mum & Me' moment going on and you both love your shoes!
Best,
Sophie - Team SW 👠✨
Excellent customer service
It’s a really, really rare company whose customer services answer your query / issue and leave you in disbelief as to how WELL they’ve resolved your issue. Amazing company whose shoes I can’t wait to buy again and again. 5*
19 lipca 2023
Opinia niezależna
Odpowiedź od Sophia Webster
Hi Fiona,
Thanks for the 5* feedback!!
We cannot wait to have you back again and again as a customer.
If we can help with anything else, don't hesitate to let us know.
Best,
Sophie - Team SW 👠✨
So in love with my new pair of shoes
So in love with my new pair of shoes! I was selected as winning to receive my dream shoes! I am still in shock! The shoes are sooo gorgeous! Thank you so much!
11 lipca 2023
Opinia niezależna
Odpowiedź od Sophia Webster
Hi Sam,
We are super, duper thrilled that you love your shoes!!
Enjoy wearing them!
Best,
Sophie - Team SW 👠✨
Beautifully designed shoes and came…
Beautifully designed shoes and came when they were supposed to
7 lipca 2023
Opinia niezależna
Odpowiedź od Sophia Webster
Hi Danielle,
It's fab to hear that your shoes arrived on time and we hope you love them as much as Sophia loved designing them!
Best,
Sophie - Team SW 👠✨
Ordered in the sale with the extra 20%…
Ordered in the sale with the extra 20% off so an absolute bargain.
Shoes are true to size and really comfy.
Super speedy delivery too.
1 lipca 2023
Opinia niezależna
Odpowiedź od Sophia Webster
Hi there,
Thanks for sharing your experience on shopping in our sale and the feedback on the sizing, comfort and delivery.
Enjoy your Sophia Webster's!
Best,
Sophie - Team SW 👠✨
Oh my …… Hello Lovers
Oh my …… Hello Lovers, I can’t wait to wear you ❤️😘
7 lipca 2023
Opinia niezależna
Odpowiedź od Sophia Webster
Hi Joanne,
We can't wait for you to wear your shoes either, we're so glad you love them!
Best,
Sophie - Team SW 👠✨
The shoe is beautiful
The shoe is beautiful. Even better than the first pair. I sized up this time for a better fit. I can't wait to wear them. I love butterflies just like Sophia!
5 lipca 2023
Opinia niezależna
Odpowiedź od Sophia Webster
Hi Shona,
We love that you're as much of a fan of butterflies as we are, and Sophia!
Enjoy your shoes 🦋
Best,
Sophie - Team SW 👠✨
3 pairs and counting
I have now just received my 3rd pair of SW. I haven’t worn them yet but loving the summer look ( espadrille) they are a perfect fit.
I have a pair of ankle boots which I love, and a pair of stripy shoes. They are so comfortable. Fortunately I haven’t had to contact customer service for anything
5 lipca 2023
Opinia niezależna
Odpowiedź od Sophia Webster
Hi Marsha,
We love that you love your growing SW collection!
It sounds like you have a pair for every occasion!
If you do ever need any assistance, please don't hesitate to let us know.
Best,
Sophie - Team SW 👠✨
Customer service
We contacted Sophia Webster due to a fault with a pair of sliders. They were very understanding on the telephone and sent over the form to complete. On completion, email correspondence was very quick from Kajal and their customer service has been brilliant. Would definitely order again from them.
4 lipca 2023
Opinia niezależna
Odpowiedź od Sophia Webster
Hi Hannah,
We're so pleased that you were able to get some assistance with your slides and we can't wait to have you back as a returning customer!
Best,
Sophie - Team SW 👠✨
I am in love with my heels
I am in love with my heels. I’ve dreamt about owning a pair since the first release of the pink blossom butterfly heels I was then 13-14 I am now 20 and was finally able to purchase my first pair. The delivery was so fast it was at my house in just 2 days. Unfortunately they are not my size they are big and they are sold out in my size but I am so in love with every shoe this company releases! 💕
4 lipca 2023
Opinia niezależna
Odpowiedź od Sophia Webster
Hi Zoan,
Thank you so much for getting in touch about the Chiara's! We're so pleased that you're a fan of the brand and we're really sorry that they are sold out in your size.
We would definitely recommend signing up to the stock alerts in the event we do get more of your size in as you'll be one of the first to know that they've come back.
In the meantime, if we can help with anything else, please do let us know!
Best,
Sophie - Team SW 👠✨
Purse Replacement
I had some glitters fall off my Clara Purse and SW offered to send me a new Clara clutch. I am so happy with the response time and can’t wait to get my new clutch. Now spreading SW love marks everywhere I go!
Cheers!
Lola
29 czerwca 2023
Opinia niezależna
Odpowiedź od Sophia Webster
Hi Lola,
We're really chuffed to hear that you managed to get a replacement clutch so that you can continue to use your SW bag in the future!
Thanks so much for the love and have a great day!
Best,
Sophie - Team SW 👠✨
Customer service was 10/10
Customer service was 10/10! Other companies should take note
30 czerwca 2023
Opinia niezależna
Odpowiedź od Sophia Webster
Hi Jim,
Thanks for the feedback and kind words on the service you received!
We're so glad you were impressed and look forward to having you back as a returning customer soon.
Best,
Sophie - Team SW 👠✨
The WORSE CUSTOMER SERVICE EVER!!!
The WORSE CUSTOMER SERVICE EVER!!!
My parcel was pretended to be delivered more than 48 hrs ago - try to connect the company and I keep receiving non-sense messages with no action involved!
They are keep asking more information! What more information I said million times already the parcel is NOT received it is lost and the parcel company obviously lying to have it on their depot! I am NOT paying a penny to something I NEVER received! will never EVER shop again there EVER!!!!!!
28 czerwca 2023
Opinia niezależna
Odpowiedź od Sophia Webster
Hi Nur,
We are so sorry to hear that you've not received your order and that you've not yet received a resolution!
I've requested some more information so that I can look into this with some urgency today and get a resolution to you ASAP.
Looking forward to hearing from you soon.
UPDATE: We're really pleased to inform you that we've managed to locate your query and replace your order while we continue our internal investigations with the carrier as to where your order is. If you need anything else, please do let me know!
Best,
Sophie - Team SW 👠✨
Very nice customer service
29 czerwca 2023
Opinia niezależna
Odpowiedź od Sophia Webster
Hello Chen,
Thank you so much for the lovely feedback, we really appreciated it!
Best,
Sophie - Team SW 👠✨
Amazing customer service
Amazing customer service, very quick response.
29 czerwca 2023
Opinia niezależna
Odpowiedź od Sophia Webster
Hi there Dagmara,
We're so pleased to hear that you're happy with the service, we strive to be the very best that we can!
Best,
Sophie - Team SW 👠✨
Disgraceful cannot arrange a return
Disgraceful cannot arrange a return. They do not respond or resolve the matter accordingly. Still cannot get thru on the customer services telephone number. Tried 22 times!
28 czerwca 2023
Opinia niezależna
Odpowiedź od Sophia Webster
Hi again,
I'm so sorry that you've not received an update as of yet.
We had thought that we'd been in touch with you however, I'm concerned that we've not been receiving your emails and therefore I've requested some more information from you so I can look into this with immediate effect and with the upmost urgency.
If you can provide some further information at your earliest convenience, I'll have this escalated to our logistics team to help us identify where this issue has come from.
We do also have our phone lines open so I'm so sorry that this hasn't worked for you - I'd love to look into that further via email once I've received your details.
Best,
Sophie - Team SW ✨👠
Fast and perfect
Placed the Order got the Shoes next day. Never was disapointed with a SW Order, always perfect. The Butterflyes fitting like a glove and afther a first breaking in they found the place in my SW display ;O) next to the others. I love my new heels
26 czerwca 2023
Opinia niezależna
Odpowiedź od Sophia Webster
Hi Dani,
Thanks so much for the feedback and we're thrilled that you love your butterflies!
Can't wait to hear what you purchase next!
Best,
Sophie - Team SW 👠✨
Very good customer service
Very good customer service! Follow up with my enquiry promptly and able to resolve my problem of the online purchase.
20 czerwca 2023
Opinia niezależna
Odpowiedź od Sophia Webster
Hi there,
We're super pleased that we were able to assist you in your query and it was our pleasure to help!
Best,
Sophie - Team SW 👠✨
THE best customer service I have ever…
THE best customer service I have ever experienced. I had a problem with a pair of shoes with the embellished heel - contacted customer service and within 4 days they had my shoes sent off and repaired. I was more than happy to purchase a replacement heel embellishment and pay to repair this myself but they went above and beyond to have this fixed for me! I will honestly only buy Sophia Webster heels from now on because of this experience - so much better than I have experienced at other high end brands. Thank you so much my shoes are perfect!
9 czerwca 2023
Opinia niezależna
Odpowiedź od Sophia Webster
Hi there Issie,
It was our absolute pleasure to have been able to help with your repair as we've worked really hard recently on implementing a new repairs page on the website!
We cannot wait to have you back as a repeat customer and do let us know if you need help with anything else.
Best,
Sophie - Team SW 👠✨
Absolutely love my shoes 😻
Absolutely love my shoes 😻. Delivery by DPD not so good 😖
13 czerwca 2023
Opinia niezależna
Odpowiedź od Sophia Webster
Hi Julie,
We're super pleased to hear that you love your shoe but are sorry to hear that your delivery wasn't as seamless as we would have hoped.
If you've not already sent us an email, we'd love to look into this further and feedback to the carrier so if there's any further information you can provide, we'd really love to hear it!
Best,
Sophie - Team SW 👠✨
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