I’ve had a really positive experience with Sophia Webster. The shoes are absolutely stunning in person—really unique designs that always get compliments. You can tell a lot of creativity goes into... Zobacz więcej
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Zobacz, co mówią recenzenci
I had a nightmare with my fave shoes losing their straps. They were super old so I had no real hope of getting another pair. However Al and the customer service team dug me out some that worked and my... Zobacz więcej
My experience with Leanne was A+++. She was very professional and responsive to my needs, including an issue I had with the sizing of shoes I had received, and helped to make the return and reordering... Zobacz więcej
Order was delivered very quickly which was good. Unfortunately it is taking forever for the refund to be processed. I was advised Refunds can take up to ten days once items have been received back... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Welcome to the official Sophia Webster website. View the latest shoes, bags and bridal collections. Express Worldwide Delivery. We always try our hardest to help so please do reach out to us first with any issues, we would love to help.
Dane kontaktowe
London, Zjednoczone Królestwo
- customerservice@sophiawebster.com
- sophiawebster.com
3,6
Średnia
264 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I received damaged shoes
I received damaged shoes and when I contacted them they had terrible customer service. When you spent that much on a product you expect a little bit more of a response. Definitely won’t be getting anything else from them.
6 października 2023
Opinia niezależna
Odpowiedź od Sophia Webster
Hi Annie,
Thank you for taking the time to share your experience with us, we're so sorry that we weren't able to resolve your issue.
I've spent some time looking into your interactions with my team and I can see that we offered a partial refund for your shoes back on the 4th October for the slight imperfections on the soles of the shoes. We've since increased this discount as a further gesture of goodwill and have actioned the refund already. This should be reflected in your bank account within 10 business days of the refund being actioned.
A follow-up email has also been sent to confirm this in slightly more detail but if you have any other questions at all, please don't hesitate to let us know.
Best,
Sophie - Team SW 👠✨
I absolutely adore the Sophia webster…
I absolutely adore the Sophia webster brand I have purchased many a shoe and bag from here! I had customer service with Kajal and she has been amazing since I have felt with her from start to finish!
The best brand around!
12 października 2023
Opinia niezależna
Odpowiedź od Sophia Webster
Hello Gemma,
Thank you for leaving such a lovely review for Kajal, I'll be sure to let her know how happy you were with the service you received.
Have a great day!
Best,
Sophie - Team SW 👠✨
Amazing customer service
Amazing customer service. Amazing company.
Taylor and Kajal are very good, they should be rewarded for their excellent customer service.
12 października 2023
Opinia niezależna
Odpowiedź od Sophia Webster
Hi Chloe,
I'll be sure that both Taylor and Kajal hear about the lovely review you've kindly taken the time to leave and celebrate their hard work!
If you ever need any assistance, don't hesitate to let us know.
Best,
Sophie - Team SW 👠✨
If only I had space for more SW’s
I have loved this company since 2008 when I purchased my first pair of SW shoes. I’ve went in to purchase many more, even travelling to the first shop in London to purchase shoes in person as you could not buy them in Ireland in 2016! From in person to online sales team I’ve found them extremely easy to deal with and SW staff seem to want to serve the customer above and beyond.
10 października 2023
Opinia niezależna
Odpowiedź od Sophia Webster
Hi Audrey,
It's so lovely to hear about your very own Sophia Webster journey and that you're still a fan and longstanding customer!
Thank you so much for your continued support over the years!
Best,
Sophie - Team SW 👠✨
10/10 for customer service
10/10 for customer service! My daughter got gifted some Sophia Webster Wellington boots and sadly when we opened them we had odd sizes so I emailed customer services and Kajal was quick and friendly with resolving this issue and getting some new boots sent out which we very much appreciated! Many thanks.
10 października 2023
Opinia niezależna
Odpowiedź od Sophia Webster
Hi Christie,
Thank for so much for taking the time to leave Kajal a fantastic review. I've passed on how pleased you were with the service to Kajal today!
We apologise again for any inconvenience but please don't hesitate to let us know if you need any further help!
Best,
Sophie - Team SW 👠✨
10/10 for customer service Taylor 🥰…
10/10 for customer service Taylor 🥰 thank you for everything and I really appreciate you going above and beyond for me ….. every time I’ve shopped with SW I have been delighted with all
Aspects of your service 💖👠
5 października 2023
Opinia niezależna
Odpowiedź od Sophia Webster
Hi Yvonne,
Thanks for the fantastic feedback for Taylor, I've already shared your kind words with her and the team.
It's great to hear that you were pleased with the service you received and we can't wait to see what you purchase in the future.
Have a great rest of your day!
Best,
Sophie - Team SW 👠✨
Perfection 🩷🦋🩷🦋🩷🦋🩷🦋🩷🦋
Hi,
This is my 4th time and I only have the best to say. From placing the order ➡️ to shipping ➡️ delivery and above all the shoes! OMG THE SHOES! A WORK OF ART!
I am yours for life!
Love 💗 🦋 love 💗🦋 Love🩷🦋
2 października 2023
Opinia niezależna
Odpowiedź od Sophia Webster
Hi Lory,
Thanks so much for the lovely feedback!
We're so glad that you LOVE the shoes as much as we do!
We'll be sure that we share your wonderful review with the wider company 😊
If you ever need any help, please do let us know!
Best,
Sophie - Team SW 👠✨
The best customer Service ever.Thank…
The best customer Service ever.Thank you so much for SW team to guide me . I missed my delivery and DPD didn't helped me at all when I called them asked for help. I chat with kaj from SW costumer Service and my order is on a way to me.. I’m so pleased with their royality to their costumer . Thank you SE team.
6 września 2023
Opinia niezależna
Odpowiedź od Sophia Webster
Hi Mona,
Thanks for your review, I'll be sure to share your feedback with Kajal!
We hope you love your shoes.
Best,
Sophie - Team SW 👠✨
I buy a flo flamingo white sandals so…
I buy a flo flamingo white sandals so beautiful & amazing price,love it 😍 🤩
7 września 2023
Opinia niezależna
Odpowiedź od Sophia Webster
Hi Rita,
We're so pleased you love your Flo's! 🦩
Thanks for the 5* review!
Best,
Sophie - Team SW 👠✨
Amazing customer service
I had an issue with a pair of SW flats and after a quick email, Taylor from the customer service team came back to me with a a quick and efficient way to resolve it. The communication and service went above and beyond my expectations. They could not be more helpful! Thank you!
6 września 2023
Opinia niezależna
Odpowiedź od Sophia Webster
Hi there Belle,
We try super hard to go above and beyond and we're so pleased that you feel like we did for you!
Thank you so much for your review, I'll be sure to share it with Taylor and the wider business so we can continue to do our very best.
Kindest,
Sophie - Team SW 👠✨
One of my favourite designers
Stunning in design and beautifully made shoes and bags. Fast shipping and gorgeous pink packaging.
21 sierpnia 2023
Opinia niezależna
Odpowiedź od Sophia Webster
Hello Anne-Marie,
We really appreciate your lovely feedback so thank you for taking the time to leave such a nice review. It's great to hear that you love all things Sophia Webster!
Best,
Sophie - Team SW 👠✨
Amazing customer service.
Amazing customer service.
I purchased the wing trainers over a year ago and felt needed new laces as they got quite dirty with ware.
Taylor from the customer service team was so helpful and sent me out two new pairs of laces.
Couldn’t recommend Sophia Webster enough, I know they come with a price tag but honestly the aftercare was 100% and they are worth paying that bit extra for.
Many thanks again Taylor!
7 sierpnia 2023
Opinia niezależna
Odpowiedź od Sophia Webster
Hi there Laura,
It's so great to hear that you were able to get some new laces so easily, it was a pleasure for the team to assist.
If you need anything else, please do let us know!
Best,
Sophie - Team SW 👠✨
Awful awful product.
Awful awful product.. I ordered a pair of heels.. it came in damaged package.. no spare heel, missing gems. And it is looks like it has been worn with weird feet smell. When I reached out to one the customer services representative called Shola.. rather than than trying to assist me and she was very defensive. I have bought various of designer heels and I own 4 Sophia Webster. Never faced such an issue previously. I am very upset. I feel like it is trap.. I don’t understand all the postive reviews
10 sierpnia 2023
Opinia niezależna
Odpowiedź od Sophia Webster
Hi Shams,
Thanks so much for leaving your feedback on your experience with us today. I'm so sorry to hear of the disappointment that's been caused by the shoes your received. I can totally understand how you might be feeling!
I've just reached out via WhatsApp with some more information regarding the material of your shoes and what might have happened here and ultimately, how we hope to get this resolved for you in a timely manner.
I hope it's provided some clarity and reassurance but of course, don't hesitate to respond back to my message with any other questions or if you need any other assistance as it would be my pleasure to do all I can to help.
Best,
Sophie - Team SW 👠✨
Update:
Hi Shams,
I hope you're well.
I responded back to your WhatsApp on 10th August regarding the fogging on your shoes. I can see that you've since kept the shoes and haven't initiated a return which is great! I hope you're loving them.
Just to confirm, our vinyl styles may be susceptible to fogging occasionally, this is usually when the shoes go between two extreme heats, much like condensation you might see on a mirror in a hot and moisture filled room. This is totally normal and is nothing to worry about.
If you did have any other questions regarding any of our styles though, please don't hesitate to let me know.
Best,
Sophie - Team SW 👠✨
Honestly one of the best companies I’ve…
Honestly one of the best companies I’ve ordered from. Amazing customer service and fast delivery. I wish my closet were filled with these beautiful uniquely designed shoes. Love.
5 sierpnia 2023
Opinia niezależna
Odpowiedź od Sophia Webster
Hi Damilola,
Thanks so much for the feedback - it really means a lot to us!
We hope to see you back as a returning customer so you can continue to expand your Sophia Webster collection.
Best,
Sophie - Team SW 👠✨
Beautiful!!
Had my eye on a pair of flo flamingos for a while so as soon as it was pay day I ordered and they arrived the next day. As always they were beautiful!
Sophia Webster get it right every time!
1 sierpnia 2023
Opinia niezależna
Odpowiedź od Sophia Webster
Hi Helen,
What a great choice you made with a firm Team SW favourite! The Flo Flamingo heels are a show stopper!
We're so pleased that you love them 🦩
Best wishes,
Sophie - Team SW 👠✨
Great customer service
Was flying home on the Tuesday and ordered with an incredibly helpful person on the live chat on the Friday, who made sure I got my order the next morning. Loved the shoes, of course, which came in perfect condition.
28 lipca 2023
Opinia niezależna
Odpowiedź od Sophia Webster
Hello Tim,
We're super pleased to hear that you were able to get your order on time!
Thank you for the 5* review as well!
Best,
Sophie - Team SW 👠✨
Kajal from their customer service team…
Kajal from their customer service team was great to work with. Appreciated all their help and time. Waiting for my order to be received, but the prompt help was very much appreciated!
3 sierpnia 2023
Opinia niezależna
Odpowiedź od Sophia Webster
Hello Roula,
I'll be sure to pass on your feedback to Kajal regarding your lovely feedback, thank you so much for taking the time to share your experience.
Best,
Sophie - Team SW 👠✨
shamazingly beautiful 🤩 💫👠
Firstly the shoes were shamazingly beautiful 🤩….the prettiest shoes to date! Customer Support at SW has always been consistent and A🌟
27 lipca 2023
Opinia niezależna
Odpowiedź od Sophia Webster
Hi there,
Thanks so much for your great feedback, we love that you love your shoes!
Have a great day,
Sophie - Team SW 👠✨
Fabulous Company fabulous customer service
They are truly a great company bought a pair of wedges and one of the jems fell out and got lost, contacted the repair team and they were picked up within a couple of days and they kept me in the loop through the whole fix process and when they were going to ship back they contacted me to ensure it was ok to send but i was on holidays and they kept them until the date i said id be home and posted them with tracking!! Just amazing customer service 🫶🏻
25 lipca 2023
Opinia niezależna
Odpowiedź od Sophia Webster
Hi Ashley,
Thanks so much for the lovely feedback on your recent experience with us.
It was a pleasure to assist you in your repair!
Have a lovely day!
Best,
Sophie - Team SW 👠✨
Dream shoes. Have just bought a pair of leopard…
Have just bought a pair of leopard print shoes and ankle boots. Both totally stunning, beautifully made and comfortable. So exciting opening the girlie pink box. The start of an addiction. Looking forward to the next one. 🌸🌸🌸🌸
18 lipca 2023
Opinia niezależna
Odpowiedź od Sophia Webster
Hi there,
Oops, sorry we started an addiction!! 🦋🌺💞
We're so pleased that you love your shoes - let us know if you need any help with anything, we're always here to assist!
Best,
Sophie - Team SW 👠✨
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