Avoid this company..
After waiting 7 weeks and 6 days to finally get my product, it arrived faulty. I have emailed and attempted to contact these people 4 TIMES. Not a single reply or apology. The plaque was $137 and feels like a cheaply made product. Vinyl has multiple bumps underneath all of the letters and numbers, cannot understand how that can happen when the plaque is completely smooth. My product was sitting at their warehouse for 7 WEEKS, already done and no one checked it? Numbers are unequally spaced as well as letters being crooked, numbers are too far down the sign which squished everything onto the plaque.
Next time, maybe check the work prior to sending it out and actually reply to complaints.
Edit:
As you can see, they will also reply to your complaints promising it has been promptly resolved, yet they will yet AGAIN miss half of your order and send an even worse plaque as a replacement. What an absolute joke!
Odpowiedź od Solaspot
Hi Elizabeth,
Thank you for your feedback, and I’m really sorry to hear about your experience.
I completely understand your frustration, especially after the wait, that’s certainly not the experience we aim to provide.
I would just like to clarify that we have been in contact via email and have already arranged a full replacement plaque for you, which has now been completed, carefully checked, and is being dispatched to you now.
Your missing BinGuard stickers have also been included.
All of our plaques are custom-made and assembled here in our Adelaide workshop, and while delays and issues are rare, when something doesn’t meet our standard, we take it seriously and act quickly to resolve it, as we have in this case.
We appreciate you bringing this to our attention and giving us the opportunity to make it right. I’m confident your replacement will reflect the quality we stand behind.
If there’s anything further you need, please don’t hesitate to reach out directly.
Kind regards,
Damon
SolaSpot
Update:
We have since provided a full replacement plaque in good faith.
As the customer has advised they are still not satisfied, we have now offered a full refund upon return of the items, along with a prepaid return label to make the process as simple as possible.
We are committed to resolving this matter promptly once the return has been completed.
