Horrible customer service. We’ve waited over 5 weeks for our order to arrive (and received no contact from them regarding delays) and only after sending multiple emails to them they responded saying t... Zobacz więcej
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So far, not good. I ordered a bottle of Dom Perignon as a birthday present 7 days ago, with 2-5 days delivery stated. My good friend's birthday has since passed, and still no delivery. The tracking de... Zobacz więcej
Placed an order - no response - wrote an email - got a response that item is out of stock. Asked them to send part order - no response. Been almost 2 weeks since placing the order. Sent 2 emails... Zobacz więcej
Prompt delivery, easy ordering, best price. Thank you Cheapest Liquor for the great service and a surprise discount voucher for my next purchase!
Reakcja na opinię
2,7
Słaba
66 recenzji
Odpowiada na 34% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
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Inni użytkownicy przeglądali również
Order
Placed an order - no response - wrote an email - got a response that item is out of stock. Asked them to send part order - no response. Been almost 2 weeks since placing the order. Sent 2 emails - no response. Very difficult to reach out as there is no contact number, only AI chat box. Not sure whether I will get my order and money has been already paid. Dicey. Never ordering from them again.
Update - May 7, 2026 ~ After posting this review, I received a response from their Head of Customer Service, who apologised for the delay and also offered a complimentary gesture to make up for the inconvenience.
I received my order today and am happy with the final outcome.
However, it would be very helpful if they added a customer contact number so issues could be resolved directly before customers feel the need to post reviews in order to get action taken.
21 kwietnia 2026
Opinia niezależna
Horrible customer service
Horrible customer service. We’ve waited over 5 weeks for our order to arrive (and received no contact from them regarding delays) and only after sending multiple emails to them they responded saying they were waiting on stock. Order gets delivered today and four bottles are missing. Was finally able to get through to someone and they informed us they were out of stock (again, we received nothing telling us about the lack of stock). MIND YOU WE SPENT OVER $1000!! I can’t believe this place is still operating after so many bad reviews & their complete lack of communication and care towards their customers.
1 maja 2026
Opinia niezależna
5 stars from me
Prompt delivery, easy ordering, best price. Thank you Cheapest Liquor for the great service and a surprise discount voucher for my next purchase!
28 kwietnia 2026
Opinia niezależna
Odpowiedź od Cheapest Liquor
Hi Robyne,
Thank you so much for your kind feedback. As a small family owned business, we truly appreciate the support :)
-Cheapest Liquor Team
No order, no tracking progress, no email response, no contact number
So far, not good. I ordered a bottle of Dom Perignon as a birthday present 7 days ago, with 2-5 days delivery stated. My good friend's birthday has since passed, and still no delivery. The tracking details are sitting between "Order received" and "Order confirmed", although I got an immediate email saying "Order confirmed", and an order number. I have emailed them 4 times, including 2 direct replies to the "order confirmed" email, and still no response from anyone. Of course there is no contact number anywhere. If my product doesn't arrive in the next 2 days, I will report this to my bank and fair trade as a fraudulent transaction, and demand my money back. I wish I'd seen these reviews before ordering - I would have shopped elsewhere.
27 kwietnia 2026
Opinia niezależna
Ordered several weeks ago 6 bottles of…
Ordered several weeks ago 6 bottles of NZ wine, no responses around delivery and missing timeframes, would suggest that they are not what you expect and would rather pay more now than actually order from them, wouldn't order again, will be seeking refund.
6 kwietnia 2026
Opinia niezależna
Odpowiedź od Cheapest Liquor
Hi Kang,
Thank you for sharing your feedback — it truly helps us grow and improve, and we sincerely apologise for the experience you had.
I have looked into your order and can see it was unfortunately delayed by our supplier, which we are truly sorry about. Our team had reached out to you several times to explain the reason for the delay and also provided a voucher, however we never received a response from your end.
Since then I can see your order was cancelled and the full amount was refunded back to your card. We apologise again for the experience and if you have any further questions, please don't hesitate to reply to our emails — we are always happy to help.
Thank you again Kang and we are so sorry!
-Cheapest Liquor Team
Odpowiedź od Cheapest Liquor
Thank you Tyrone for your kind feedback. As a small family owned business, we truly appreciate it.
Ordered 2 bottles of whisky from…
Ordered 2 bottles of whisky from Cheapest Liquor after seeing their promise of 2–3 business day delivery. After 2 days with no shipping update, I contacted them and was told the items were actually out of stock.
I accepted a refund on 10 April, but as of 17 April, I still haven’t received my money. Communication has been poor and the refund process is very slow.
Based on this experience, I wouldn’t recommend shopping here. Hoping the refund is processed soon.
17 kwietnia 2026
Opinia niezależna
Odpowiedź od Cheapest Liquor
Hi Tony,
Thank you so much for taking the time to share your feedback and we sincerely apologise for the experience you had — this is absolutely not the standard we hold ourselves to and we are truly sorry.
Your refund had been processed and had already reached your account at the time, and we apologise for how long it took to get to that point. We also want to say sorry for the lack of communication throughout this process — you absolutely deserved better from us.
I can also see that our team had reached out to you to apologise and arranged a gift for you as a gesture of goodwill, however we never received a response. We genuinely did try to make this right and we are so sorry it came to this point.
As a small family owned business we are heavily reliant on our suppliers and couriers, and we're so sorry you were affected by the delays. We are continuously working to improve our processes and communication, and we sincerely hope to have the opportunity to give you a much better experience in the future.
-Cheapest Liquor Team
Unreliable
ordered a 300+ dollar order 22 days ago, it took me sending them an email before i got any of my stuff, that was several days ago that i got about half the order, still missing half so just sent another message to ask why.
Edit: I specifically asked when they sent a message regarding the items, that they should get them to me as soon as possible, NOT cancel and refund the remainder. As seen by the message below they did NOT do that and cancelled anyway, then asked me to change my review, so i will...by adding this....IF I COULD GIVE NEGATIVE STARS I WOULD.
6 marca 2026
Opinia niezależna
Odpowiedź od Cheapest Liquor
Hi Terris,
Thank you so much for taking the time to share your feedback and we sincerely apologise for the experience you had. We want to assure you that we have taken this on board and made sure our entire team is aware so that this does not happen again. We are truly sorry.
We are glad to confirm that the outstanding items on your order were refunded back to your card in full, and we deeply apologise for the delays and inconvenience caused throughout this process. As a small family owned business we are heavily reliant on our suppliers and couriers, and we are sorry that this impacted your experience with us.
I can also see that our team had reached out to you to apologise and arranged a gift as a gesture of goodwill, however we never received a response. We also provided you with a voucher to use on a future order.
Apologies again for this poor experience and thank you for your patience.
-Cheapest Liquor Team
My bank has been charged for an order not received
My bank has been charged for an order, but there has been no email confirmation of order placement, no tracking to indicate the order has been shipped, nothing. No response from their customer service, and they want to charge me for an order cancellation according to their site/chat.
27 marca 2026
Opinia niezależna
Odpowiedź od Cheapest Liquor
Hi Neil,
Thank you so much for sharing your feedback and we deeply apologise for the experience you had — this is absolutely not the standard we hold ourselves to and we are truly sorry.
We can see your order was cancelled and the full amount was refunded back to your card. Since then our team had reached out to you multiple times to offer compensation and also arranged a gift for you, however we understand you were not interested and we completely respect that.
We are so sorry again for letting you down. Issues with suppliers can unfortunately be very unpredictable and we are deeply sorry that you were affected by this.
-Cheapest Liquor Team
No phone number, no response
No phone number, they don’t respond to emails when you are enquiring as to when they are sending your order out.
It’s been one whole month, we ordered $160 of birthday gifts and received nothing!!!
I had emailed them before placing my order and they said that it was due to arrive that week and that they would send out straight away.
Fraudulent and don’t waste your time.
We will be contacting our bank.
24 marca 2026
Opinia niezależna
Odpowiedź od Cheapest Liquor
Hi Gabrielle,
Thank you so much for taking the time to share your feedback and we are so sorry to hear about your experience.
Unfortunately the supplier for this product was very difficult and caused unexpected delays. When your order was placed we were expecting more stock to arrive, however it got held up and we are so sorry that this impacted your order and your birthday gifts. As a small family owned business we rely heavily on our suppliers and unfortunately this can sometimes lead to situations like this, which we deeply regret.
I can confirm your order was cancelled and refunded back to your card, and a voucher was also provided. Our team later reached out to you again to apologise and to send a gift as a gesture of goodwill and to also resolve the issue, however we never received a response.
We do want to also address the concern about our phone line — we currently do not have one in place, however we will be looking to set one up in the future. In the meantime, we do have a live chat available on our website where you can speak directly with one of our team members for any urgent enquiries.
We truly hope to have the opportunity to restore your faith in us in the future and apologies again for any inconvenience caused.
-Cheapest Liquor Team
Odpowiedź od Cheapest Liquor
Thank you for your kind feedback Julie. We appreciate it.
BEWARE! Delivery not made and zero communication
I ordered a very expensive bottle of tequila as a gift and delivery was supposed to be 4-5 Days, it has been over 10 days and my order is still showing as not even packed... I have emailed the company three times, I have created a ticket online through their website and still no response..... so now I am out of pocket nearly $200.00, I have no gift, and I don't even know if What I purchased will ever arrive.... after reading the many reviews it would seem that their delivery times are quite bad. Further more the fact that they haven't even responded to any of my communications regarding the order is what I find the most disappointing.
24 marca 2026
Opinia niezależna
Odpowiedź od Cheapest Liquor
Hi Eliza,
Thank you so much for sharing your feedback and we sincerely apologise for the experience you had — this is absolutely not the standard we hold ourselves to and we feel terrible about this.
I can see your order was delivered to you after some delays and we are so sorry it took longer than expected. I can also see our team reached out to you with a compensation gift to try and make things right, however we never received a response.
We manage thousands of orders every month and as a small family owned business we do sometimes fall short, as we are heavily reliant on our suppliers and couriers. We are truly sorry your order took so long and we hope to have the opportunity to do better for you in the future.
-Cheapest Liquor Team
Well there's no next day delivery for Sydney my first experience of cheapest…
Well my first experience of cheapest liquor I signed up they sent me an email thinking me for becoming a member and because I lived in Sydney I got all these bonuses showed to me a picture of their van they're gonna deliver my alcohol in next day delivery 3 days later they're giving me a 20% discount because I still don't have my alcohol and I'm not seeing it until next week odd now next day delivery turned into 7 day don't by alcohol from these guys their next day delivery is b******* for Sydney their liars
18 marca 2026
Opinia niezależna
Odpowiedź od Cheapest Liquor
Hi Paul,
Thank you for taking the time to share your feedback and we sincerely apologise for the experience you had with us.
We can see your order was placed on the 18th of March at night. We did explain via email that our FAQs clearly state to allow 1–2 business days for processing before the 1–3 business day shipping period. You had a good understanding of this and even apologised for the confusion, however a negative review was still left which we feel was misleading.
Despite this, we still offered you a partial refund on your order as a gesture of goodwill. We also received emails from your end containing inappropriate language directed at our team, which was very disappointing.
We have since cancelled your order and issued a full refund back to your card. Our team then reached out once more to apologise and offered a complimentary bottle of Champagne, however we did not receive a reply.
We truly wish things had gone differently and hope to have the opportunity to change your experience in the future.
-Cheapest Liquor Team
They had great prices
They had great prices, a great range and shipped my purchase as a member with priority. Impressed!
19 marca 2026
Opinia niezależna
Odpowiedź od Cheapest Liquor
Thank you Louise for sharing your feedback. We love to hear it😉
After a small delivery issue
After a small delivery issue, the order came complete. I had great communication regarding suppliers issue in the supply chain. Communications were informative and friendly. Complementary bottle of champagne was appreciated for any inconvenience I incurred. What more can you do. Prices were cheaper than anywhere else I found.
17 stycznia 2026
Opinia niezależna
Odpowiedź od Cheapest Liquor
Hi there,
We're so glad everything worked out in the end and we sincerely apologise for the inconvenience caused. We truly appreciate your patience and understanding!
Taylor Made Rose
CL had the wine we were after at a very good price. $10 is fair for postage and it arrived in a couple of days. Perfect
6 marca 2026
Opinia niezależna
Odpowiedź od Cheapest Liquor
Hi Leo,
Thank you for the kind feedback. We're glad to hear everything arrived quickly.
-Cheapest Liquor Team
I bought 2 items 9 days ago
I bought 2 items 9 days ago, the delivery apparently takes from 1 to 2 days. I have messaged them a few times and haven’t received any response! How can I chase them??
6 lutego 2026
Opinia niezależna
Do not order - this company is a scam
Do not order!!! Your order won't arrive. No phone number, no response to emails or their support message option. They have stolen my money. Ive reported this company as fraudulent
30 stycznia 2026
Opinia niezależna
Amazing Service!
Amazing!
This would have to be the fastest purchase and delivery I’ve ever done. No sooner had I ordered it, it was on my doorstep.
Incredible service and highly recommended!
Thanks guys!
9 lutego 2026
Opinia niezależna
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