sofabed.com Recenzje 

215
Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Ordered my sofa to my mountain cabin online. I had a couple questions and customer service was easy to reach and spoke w a live person. Sofa is beautiful and priced well. I ordered the sofa for my... Zobacz więcej

Oceniono na 5 z 5

I needed some hand holding on the phone to make sure what I was buying would be the best solution for my needs and space. James walked me through my options and also helped me with setting up payment... Zobacz więcej

Oceniono na 5 z 5

We ordered our new Nico King Sofa Sleeper from sofabed.com. Ordering was simple and fast. The customer service rep (James) was pleasant, polite, patient and helpful. We got the Total Care VIP Protec... Zobacz więcej

Oceniono na 5 z 5

We were looking for leather sofa sleeper and found sofabed site on google. Since it was e-commerce store only I was little skeptical initially. Speaking to Vic helped address all my concerns. We ended... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep meblowy
  2. Sklep z sofami

Napisane przez firmę

We design exceptional furniture that’s constantly evolving to keep up with the latest trends. We are built on fundamentals of experience, honesty & value. We started in the furniture business over 25 years ago. The values we cherish are to deliver a first-class customer experience, provide the highest-quality products at a superior value. We have built a strong, honest, transparent business that always puts the customer first. That's why we believe we can't be beaten on customer service, quality or price. ...


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

215 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(215)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 33

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Good stuff at a good price with great delivery and assembly

I found what I was looking for — a comfortable, stylish sleeper to fit a small space — on Sofabed.com after looking many other places and not finding it. The price was acceptable. Delivery was not too far out and flexible enough to fit our travel schedule. Assembly was included. All around great experience.

28 maja 2025
Opinia niezależna
Logo sofabed.com

Odpowiedź od sofabed.com

Thanks for your feedback. Innovation Living Cubed Queen Sized Sleeper Sofa is a great choice and i am sure you would continue to enjoy it for many years to come.
Thanks
Dave

Oceniono na 5 z 5

This was my first time ordering online

This was my first time ordering furniture online. It was easy . I also called customer service, to ask for a discount for disabled Veteran. They were very gracious. Gave me free shipping, and white glove service. Also gave me 400.00 off the price. Wow! Because of that I ordered two recliners too.

16 maja 2025
Opinia niezależna
Oceniono na 1 z 5

There is no warranty, even if you pay for one.

I bought a Luonto sofabed with a fabric protection warranty. The fabric stained. I filed a warranty claim. They came to clean it and it did not clean. This has been going on for about a year and there is no resolution. It's still stained. They keep telling me to wait because they are looking into it. RIPOFF!!!

25 sierpnia 2024
Opinia niezależna
Logo sofabed.com

Odpowiedź od sofabed.com

Hi Scott,
Thank you for your feedback, and I'm truly sorry to hear about your experience. I wanted to clarify a couple of details regarding your 2022 sleeper purchase. At the time, you opted for a 5-year protection plan for $149, and we applied a $289 discount on the product, effectively saving you $140. We understand the frustration, but we hope this helps provide some context around the value of the offer and the ripoff comment.
We also sincerely apologize that, even after professional cleaning, the company was unable to remove the hard stains. Unfortunately, in some cases, especially when the fabric has deeply absorbed a spilled liquid, complete removal may not be possible. That said, we’ll be reaching out to the protection company again to see if there’s anything more they can do to assist. We can definitely order the part and they can replace it.
Lastly, we want to acknowledge that this is the first we're hearing from you of the issue, as we weren’t contacted directly prior to your review. We genuinely care about your experience and will do our best to help however we can moving forward.
thanks
Avni

Oceniono na 5 z 5

A sensational sectional sofa.

Our Sectional Sofa is sensational. All our friends now think our Living Room is magazine worthy. The seating height of 19” is so much more comfortable than typical sectionals which are so low it is difficult to get out of.
Looks, comfort, affordability, and exquisite delivery service combine to make this a very happy purchase experience. Thank you.

8 kwietnia 2025
Opinia niezależna
Logo sofabed.com

Odpowiedź od sofabed.com

Thanks John. We carry a wide variety of stationery and motion sectionals from Klaussner, Bernhardt, Universal, GioItalia, etc. Thanks so much for shopping with us and we truly appreciate your 5 star comment.
thank you
Alisa

Oceniono na 5 z 5

Easy ordering

Easy ordering, professional delivery. About 4-week lead time to delivery. The process couldn't be easier.

25 lutego 2025
Opinia niezależna
Logo sofabed.com

Odpowiedź od sofabed.com

Thanks Maria, We appreciate your feedback.

Oceniono na 3 z 5

Not the experience I was hoping for

Communication was minimal - receipts looked bit strange (no real information). Delivery was faster than expected but white glove it was not!!!! I wanted this sofa bed in a bedroom. The door is standard in size but sofa was too big. Door had to removed by my husband. Door frame damaged. You might say that’s not the delivery guys fault but they didn’t seem to have a clue what to do without my husband’s help. The sofa feet go on after it’s in the room. One foot had no screw insert (that equals no quality assurance) so we had to run around and find our own screw. By the way this is a Ashley brand sofa. I thought I was getting something better. Slick advertising.

19 lutego 2025
Opinia niezależna
Logo sofabed.com

Odpowiedź od sofabed.com

Thanks Lisa for your feedback. We would like to address your concerns and also take action to improve customer experience.
1. Preassembled larger sofas do require 32" or 36" doorway and we do not ship the product without customer confirmation on doorway size. We would have gladly cancelled the order with full refund if you would have confirmed that bedroom doorway was less than required width. **Going forward we would insist customers check all doors and not just the main doorway into the house.
2. White Glove delivery includes appointment scheduling, unpacking, assembly, placement in room, removal of debris and inspection. For liability reasons it does not include removal of doors. ** We would improve customer communications ensuring wrong expectations are not set.
3. We send detailed itemized order confirmation receipt. We also send order tracking link in email and as sms message. Many times email land in spam folder and perhaps that happened in this case. Our policy is to over communicate instead of under communication to make sure customers are completely informed. Obviously it didn't happen in this case and **we would take necessary actions to ensure communication is improved.
4. All our products are covered under warranty and we didn't receive any communications from you regarding screw in the foot. Please send us details and we would work on addressing the concern. **we would coach delivery team to do thorough inspection and catch every issue howsoever minor it may be.
We thank you for being our customer and work work hard to implement these changes and improve our customer experience.

Oceniono na 5 z 5

Great Service with Care

The men were professional and courteous, and were careful with our sofa that had to be carried up a flight of stairs. We would definitely recommend Sofabed!

20 lutego 2025
Opinia niezależna
Oceniono na 5 z 5

The best online purchase experience

The best online purchase experience! James was the most patient and helpful throughout the selection and purchase process. He was available any day and anytime to answer my questions. Thank you James!
The delivery was extremely quick. Initially the sofa was going to be delivered within 3-5 weeks , but it took only 1.5 weeks. The delivery guys were very nice and quick.
Overall, it’s was an exquisite experience. I highly recommend this company. Thank uou!

6 lutego 2025
Opinia niezależna
Oceniono na 5 z 5

Smooth experience

Everything went smoothly from our first contact to delivery. Delivery times were carefully spelled out and went as scheduled. The sofa bed is excellent and the movers were efficient in getting it set up.

30 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

This sofa seems to be the right pick…

This sofa seems to be the right pick for us. White glove delivery was as expected, very professional. Thanks.

24 stycznia 2025
Opinia niezależna
Logo sofabed.com

Odpowiedź od sofabed.com

Thanks Rene for your kind words. We are glad you are happy with our service.
Thx
John

Oceniono na 1 z 5

Never received my order

Never received my order. Even though it says delivered. Trying to reach customer support but the website is gone.

7 stycznia 2025
Opinia niezależna
Logo sofabed.com

Odpowiedź od sofabed.com

Hi Heather Brafford
Looks like you may be referring to some other furniture site as sofabed.com is live and have been in business for 20+ years. We have no record of any order or delivery to you (Heather Brafford) in our system. We would appreciate if you would remove this review and if there are any questions you may call us at 281-606-0921.
thx
Avni

Oceniono na 5 z 5

Great service

Easy process, I could schedule my delivery within a 3 hour time window and even though it was pouring rain the delivery men made sure my sofa arrived into the house dry.

9 stycznia 2025
Opinia niezależna
Logo sofabed.com

Odpowiedź od sofabed.com

thanks Cara for your feedback. We appreciate it.
thx
John

Oceniono na 5 z 5

The Perfect Sofa bed

I had been looking for a sofabed and when I decided onthe model I started comparing prices on line. James at sofa bed.com texted me after I had put the item on my cart to offer a Black Friday discount. I called him back and we easily completed the transaction on the phone. The sofa was delivered on time and all packing materials taken away.

21 grudnia 2024
Opinia niezależna
Logo sofabed.com

Odpowiedź od sofabed.com

Thank you Scarlet, we are glad you were able to take benefit of holiday pricing. We hope you are enjoying your sleeper sofa. Please do keep us in mind for your future furniture needs.
Thx
Dave

Oceniono na 5 z 5

Christmas miracle, SOFABED FTW!!!

My wife and I try to abide to the ethos of “buy nice or buy twice”, but we also are often looking for a Goldilocks type of purchase because we don’t have endless buckets of money. After researching sofa beds we’d all but given up on our search for a quality piece that didn’t completely break the bank that fit all of our many needs. Since this is a review about sofabed.com, I won’t get into how great the product we ended up with is, but I trust that sofabeds only carry quality products based on what I saw on their website. But here’s how we became a customer. On Black Friday weekend, only 3 weeks until guests arrived for xmas, we decided to take one last ditch effort to look for the perfect sofa before we just resorted to making do with the cheapest option available a blowup queen air mattress for 2 of our 6 arriving guests. Well, we found exactly what we were looking for at a local small furniture retailer. We would’ve loved to give them our business but they only keep two beds from that manufacturer in stock at a time and the one we liked would’ve been a stretch budget wise and if we wanted to order a different model or color they said it would be 5 months to get something to our door. I looked at other authorized retailers online and a few I spoke and texted thought there was no way they could get us the sofa in such a short time frame.
Enter sofabed.com to the rescue. They had almost every model in every size each in 2 quick ship colors in stock and it was considerably less expensive to the door than other online retailers and at the end of the day we saved about $1250 from what our local retailer would’ve charged for a nicer model we just couldn’t justify the added cost for. So after striking out with other retailers on delivery timeframe we asked if sofabed thought they could get it to us in 3 weeks with fingers crossed. They said it shouldn’t be a problem so I purchased with a bit of hesitation, thinking how could everyone else not make this happen, but they seemed so confident it wouldn’t be an issue. The team at sofabed was very communicative and let us know when it was shipped and what to expect and recommended and helped us upgrade to white glove delivery.
For anyone reading, they really can do what seems like the impossible for everyone else. From time of order to hitting the local distribution center it was under 2 weeks and we conveniently scheduled delivery for what worked for us. The 2 delivery guys had it from truck to the room of our choice, unpackaged, attached legs, removed packaging, within 5 minutes of arriving. So happy we paid the extra cost for white glove delivery. Couldn’t be happier.

20 grudnia 2024
Opinia niezależna
Logo sofabed.com

Odpowiedź od sofabed.com

Thank you JC for leaving us a great review. And yes we carry only those products which we would want our friends and family to use ie. products with great quality which would last a long time. Shout out to our logistics team and our shippers who work very hard to keep our customers happy. Its such a great feeling to read these reviews, you made our day. Thank you. Merry Christmas and Happy Holidays to you and your family. God Bless.
Thx Avni

Oceniono na 5 z 5

Quality, flex sofabed for small space. Seamless delivery. Top notch service.

When ordering I was able to get in touch with a live person, who was able to address all my questions and stay connected through every step of the way - from ordering to delivery. I bought the Luonto Monika Queen Sleeper Sofa while on sale. Delivery was on time and quick, received in a little over two weeks. Available option for knockdown services at additional charge was super convenient and made the delivery a smooth seamless process. I loved that the price quoted had no hidden charges. Highly recommend and love the sturdiness and firmness of the sofabed, with just the right amount of give. I tested it at another store before buying with sofabed.com and was not disappointed.

17 grudnia 2024
Opinia niezależna
Logo sofabed.com

Odpowiedź od sofabed.com

Thanks J for your kind words. For houses and apartments with smaller doors or narrow hallways, we do offer knock down service. We are glad you were happy with the service. we look forward to serving you in future. thx James

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