sofabed.com Recenzje 

215
Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Ordered my sofa to my mountain cabin online. I had a couple questions and customer service was easy to reach and spoke w a live person. Sofa is beautiful and priced well. I ordered the sofa for my... Zobacz więcej

Oceniono na 5 z 5

I needed some hand holding on the phone to make sure what I was buying would be the best solution for my needs and space. James walked me through my options and also helped me with setting up payment... Zobacz więcej

Oceniono na 5 z 5

We ordered our new Nico King Sofa Sleeper from sofabed.com. Ordering was simple and fast. The customer service rep (James) was pleasant, polite, patient and helpful. We got the Total Care VIP Protec... Zobacz więcej

Oceniono na 5 z 5

We were looking for leather sofa sleeper and found sofabed site on google. Since it was e-commerce store only I was little skeptical initially. Speaking to Vic helped address all my concerns. We ended... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep meblowy
  2. Sklep z sofami

Napisane przez firmę

We design exceptional furniture that’s constantly evolving to keep up with the latest trends. We are built on fundamentals of experience, honesty & value. We started in the furniture business over 25 years ago. The values we cherish are to deliver a first-class customer experience, provide the highest-quality products at a superior value. We have built a strong, honest, transparent business that always puts the customer first. That's why we believe we can't be beaten on customer service, quality or price. ...


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

215 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(215)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 33

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Ordered a small sofabed from here that…

Ordered a small sofabed from here that I originally had found locally for several hundred dollars more.. Delivery was quick and professional. Would definitely purchase from them again.

25 sierpnia 2022
Opinia niezależna
Logo sofabed.com

Odpowiedź od sofabed.com

thank you, we appreciate your feedback. We are very confident that we would be able to provide best service at the best price. Looking forward do doing business with you again in future.

Oceniono na 5 z 5

Smooth experience.

I ordered well ahead of the time I needed it- Company held delivery until our move-in date. Came assembled, which I highly recommend. Delivery guys were nice and on-time. Chair is comfy, stylish and practical.

19 sierpnia 2022
Opinia niezależna
Logo sofabed.com

Odpowiedź od sofabed.com

Thanks so much. I am glad you mentioned it, yes we can hold the delivery in case people want to order in advance. Thank you for your feedback. Thx Dave.

Oceniono na 5 z 5

Well made sofa

We purchased the Monika sleeper sofa and couldn’t be happier with the purchase. The couch is well made and a great functional pull out design.

We emailed with sofabed.com with some questions and had a great online experience.

The delivery was delayed the first time but when we did receive it the guys were great and did a wonderful white glove service.

Highly recommend both the website and the monika sofa.

17 sierpnia 2022
Opinia niezależna
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Odpowiedź od sofabed.com

Thank you so much for your five star review. We appreciate your business.
thanks
James

Oceniono na 5 z 5

Early is thrilling!!!

The delivery was well organized and the workers were polite and skilled at setting up the bed.
At first I was scheduled for 12-4pm window. However the driver called at 9am saying he would be there in 5 minutes. Since I was 2 hours away-
i missed this delivery.

However, dispatch promptly scheduled another window which was two days later. The delivery was scheduled for 9am-1pm and the driver called me at 7:44am and told me he’d be there at 11am and I told him to buzz my buzzer when he arrived.

Then at 8am my buzzer rang and the couch was delivered swiftly and put
In place as promised . But only after the driver asked me if I wanted them to “remove the plastic package”. I said yes and then they promptly set up the piece in place.

Great service- even if a bit early.
But in life when do you ever get things early?:-)

5 sierpnia 2022
Opinia niezależna
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Odpowiedź od sofabed.com

Thanks Rachel for your feedback. All if well which ends well.. glad you got your delivery even if it was earlier than anticipated :) We appreciate your business and looking forward to serve you again in future. thanks Dave@sofabed

Oceniono na 4 z 5

Sofabed.com offered a good price

Sofabed.com offered a good price. Several delays without notice. I had to continue to ask about delays. Tried to make a change and was asked to wait. Next thing it was delivered on short notice. No information about a change. Sofa seems to be quality as was delivery. Sofa was for my daughter so have not seen.

5 sierpnia 2022
Opinia niezależna
Logo sofabed.com

Odpowiedź od sofabed.com

Thanks Shelby. We appreciate your feedback and would coach our delivery teams. We apologize for some delay, we ran out of Pint Sectionals due to heavy demand. We are looking forward to earn your business again and we promise super smoother ride this time. thanks James@sofabed

Oceniono na 5 z 5

Good customer service!

Good customer service and really helpful staff. They made the whole process easy.

5 sierpnia 2022
Opinia niezależna
Logo sofabed.com

Odpowiedź od sofabed.com

Thank you. We appreciate your feedback.
thanks
Dave

Oceniono na 5 z 5

It came earlier than expected

It came earlier than expected. Delivery was smooth. Well built sofa that will make my studio a functional bedroom when needed.

5 sierpnia 2022
Opinia niezależna
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Odpowiedź od sofabed.com

Thanks Dominick, we appreciate your business. We work very hard to keep our customers happy and are glad to see positive results. Thanks James@sofabed

Oceniono na 5 z 5

It was very easy to order my dream…

It was very easy to order my dream couch. They answered any questions I had and customer service was super quick to respond if I had any questions. I would recommend them to anyone looking for a nice new couch.
Adam

31 lipca 2022
Opinia niezależna
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Odpowiedź od sofabed.com

Thanks Adam for your 5 star rating. We get better and better everyday by listening to customers like you and appreciate your inquiry and your business. thank you Dave@sofabed

Oceniono na 5 z 5

The experience was excellent and the…

The experience was excellent and the white glove delivery was exceptional

31 lipca 2022
Opinia niezależna
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Odpowiedź od sofabed.com

Thank you George, our customers expect nothing but the best and that is why we only offer white glove delivery. We are glad you are pleased with the service. Thanks Jane@sofabed

Oceniono na 5 z 5

great customer service

James at sofabed.com was so helpful when I was searching for a couch. It was fast and easy to communicate through text, I ordered right away. I definitely recommend their company!

15 lipca 2022
Opinia niezależna
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Odpowiedź od sofabed.com

Thank you Lisa. We appreciate your business. Comments like this makes our day.. thank you and keep us in mind for your future needs. We are soon expanding to offer lot more products. thanks James@sofabed

Oceniono na 5 z 5

Highly Recommend

This has been the smoothest furniture shopping experience I've ever had. Customer service has been very responsive and helpful and my couch was delivered ahead of schedule. The delivery team was very courteous and quick as well. I couldn't be happier with the entire process.

13 lipca 2022
Opinia niezależna
Logo sofabed.com

Odpowiedź od sofabed.com

Thank you Helen. We are very happy that we were able to deliver on our promise. We gurantee best service and prices. We are consistently striving to offer best in class customer service. Please keep us in mind for your future needs. We are soon launching 2 more online branded stores offering a variety of products and hope to serve you again. thanks Dave@sofabed

Oceniono na 5 z 5

Great couch and great customer service.

Really love this couch, it's stylish and we got the King Size for a really LUXE experience with the pull out bed. Tried it out at a different local stores and sofabed.com had the best price and delivery timing than even my local stores. We had some issues getting our couch into our condo in the first delivery attempt because the hallway that our entryway is in is not very tall and is pretty narrow. I contacted sofabed.com customer service and James helped us through the whole process at re-attempting delivery and getting the delivery team to take the couch apart and reassemble it in order to get it in. We're happy customers! Would definitely buy a future couch here and recommend to my friends!

28 czerwca 2022
Opinia niezależna
Logo sofabed.com

Odpowiedź od sofabed.com

Thank you so much for your feedback. I am glad we were able to serve you. Please look us up for your future needs. thanks James@sofabed

Oceniono na 5 z 5

Seamless ordering

Seamless ordering; pleasantly surprised that sofa arrived a week earlier than expected. Delivery was within the time frame I was given. Set up was fast, they were in and out in 20 minutes, even took all packaging materials with them. Comfortable couch just right for my studio. The price was almost $800 less than other storefront retailers carrying Luonto brand. Would definitely use them again.

19 czerwca 2022
Opinia niezależna
Logo sofabed.com

Odpowiedź od sofabed.com

Thank you. Our commitment to our customers is "best price and service". We appreciate your feedback. Josh@sofabed

Oceniono na 5 z 5

Great customer service

Great customer service, delivery on time and the quality of the sofa is just amazing. The sofa bed looks elegant and steady. Highly recommended!

15 czerwca 2022
Opinia niezależna
Logo sofabed.com

Odpowiedź od sofabed.com

Thanks Sarah. Luonto makes best quality sofas and we offer best prices and service. This is a unbeatable combination. I am glad you are enjoying your couch. Thanks Dave@sofabed

Oceniono na 5 z 5

Review

Can’t wait to get my new sofabed

6 czerwca 2022
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Odpowiedź od sofabed.com

Dear Sir we apologize for miscommunication. While taking order it was communicated that it would take 3-4 weeks for delivery. Earlier today an email was sent to you confirming your order has been shipped and we would send you the tracking number soon. Today being Sunday, we were not able to connect with shipping company.
If there is anything else we can help you with, please let us know.
thx
Sofabed Customer Support

Oceniono na 5 z 5

Sofabed.com West sleeper is the best

We were looking for leather sofa sleeper and found sofabed site on google. Since it was e-commerce store only I was little skeptical initially. Speaking to Vic helped address all my concerns. We ended up ordering Luonto West sleeper in white and every seen it has arrived we are not able to take our eyes off it. With chrome legs and remote operation, it has all we wished for. Thank you sofabed for amazing customer service and best prices.

28 maja 2022
Opinia niezależna
Logo sofabed.com

Odpowiedź od sofabed.com

Thanks Sandhya
We appreciate your feedback. Yes West is my personal favorite too. I love the feel of soft leather. Please keep us in mind next time you are shopping for any sofa or sectionals.
thanks
Dave

Oceniono na 5 z 5

Fantastic customer service

Fantastic customer service. Great prices, quick to respond, very transparent about delivery. Would order from them again

28 maja 2022
Opinia niezależna
Logo sofabed.com

Odpowiedź od sofabed.com

Thanks Nicole, we appreciate it. Yes we want to be very transparent with every aspect of customer experience and want to make sure we our customers are delighted with our service. We are glad you enjoyed shopping with us.
thanks
James

Oceniono na 5 z 5

I have any aging mother and was in…

I have any aging mother and was in desperate need to get a compact sofa bed without compromising quality and comfort and in reasonable delivery time. All other furniture places had sofa beds that were extremely bulky, and heavy without the quality mattress, but more important could not deliver for a minimum of to eight to ten weeks.
In comes James like a guardian angel and without a fuss was able to help me choose the Ethos sofa bed perfect for my needs to accommodate my sick mom within 10 days.
The sofa bed is beautiful, compact, with a high quality and extremely comfortable mattress. It's also not too high so it's easy for my mom to get on and off.
James was extremely professional,
knowledgeable and efficient and solved every concern of mine. More important he made the delivery happen as quickly as possible in less than 10 days, unheard of in these post covid times. Thanks to him my mom had a peaceful and beautiful nights sleep. I can now focus on other issues of care for my mom.
I highly recommend this business for you're furniture needs.

27 maja 2022
Opinia niezależna
Logo sofabed.com

Odpowiedź od sofabed.com

Aww.. i feel blessed.. thank you for letting me serve you. May God bless you and your mom and thank you for your business. We truly truly appreciate it. thanks James@sofabed

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