SnapWireless Recenzje 113

Wynik TrustScore: 4 na 5

3,9

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 4 z 5

I purchased one PowerPack Universal 2 - 6 in 1 Travel Power Bank 10,000mAh - Lightning + USB C / Sky Blue back in November 2025. My wife and I used it overseas in London and Ireland for about five wee... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Recently I had an issue with my universal slim charger. The customer service I received via emails was great. They were answered promptly and after a couple of weeks the issue was rectified which I'm... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Great item, delivered quick. Helped me tremendously on an overseas trip (the belt clip is underrated). Had a charging issue at 12 months, warranty immediately honoured and item replaced. These dudes a... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Absolute manipulation. They advertise themselves as fully international yet they DO NOT have CCC verification so if you bring your power banks to China they WILL BE THROWN OUT. I understand companies... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Firma elektroniczna

Napisane przez firmę

Here to #poweryourjourney


Dane kontaktowe

3,9

Dobra

Wynik TrustScore: 4 na 5

113 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 55% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

ORDERED IN US

ORDERED IN US. ORDER, COMPANY WEBSITE IS NOW MIA

JUST LOST OVER $150

LAST TIME I PURCHASE ANYTHING FROM INSTAGRAM

28 stycznia 2026
Opinia niezależna
Logo SnapWireless

Odpowiedź od SnapWireless

We’re really sorry to hear about your experience, we completely understand how frustrating this must feel.

We’ve looked into your order and can confirm it was successfully delivered on March 16th, so it doesn’t appear that the parcel has been lost.

Once an order is handed over to the courier, delivery conditions and any delays (including weather or disruptions within US postal services) are unfortunately outside of our control.

That said, if you haven’t received the parcel despite the delivery confirmation, please reach out to our support team with your order details and we’ll investigate this further with the courier.

Oceniono na 5 z 5

Power pack 2 -6in1



Power pack 2 - 6in1

This is a replacement device as my first one was eaten by the dog. Love it is accessible travel friendly




25 lutego 2026
Opinia niezależna
Logo SnapWireless

Odpowiedź od SnapWireless

Thanks so much for sharing this, we love it!

Sorry to hear about the first one… sounds like even the dog approved 😅

Glad to hear the replacement has been a great fit and that it’s been travel friendly and easy to use. That’s exactly what we designed it for.

Appreciate the support!

Oceniono na 5 z 5

Excellent customer service

I recently had an issue with my portable charger. The team at SnapWireless could not have been more helpful. I was so impressed with their timely and helpful responses to my issue. Problem sorted. Delight to deal with. Highly recommend this company

3 lutego 2026
Opinia niezależna
Logo SnapWireless

Odpowiedź od SnapWireless

Hi Toni, this is so good to read, thank you for sharing!

Really glad we could get everything sorted for you without too much hassle. That’s always the goal.

Appreciate the kind words and the recommendation, it genuinely means a lot to the team 🤍

Oceniono na 1 z 5

Bought six of these chargers as gifts…

Bought six of these chargers as gifts for friends/family and everyone is faulty. The process to replace faulty items is made difficult by the supplier, making people give up and Snapwireless makes a profit off sub-par products. Do not buy!!!

29 stycznia 2026
Opinia niezależna
Logo SnapWireless

Odpowiedź od SnapWireless

Hi there,

We’re really sorry to hear this has been your experience. That’s definitely not the standard we aim for, and six faulty units is something we’d want to investigate properly.

Our warranty process is designed to be straightforward so we can track issues accurately and resolve them quickly, not to discourage customers from claiming. We replace or resolve confirmed faults, and we certainly don’t profit from faulty products.

If you’re open to it, we’d genuinely like to look into this further. Please reach out to us directly at help@snapwireless.com.au with your order number(s) and a brief summary of the issues, and we’ll review this as a priority.

We take feedback seriously, especially when it’s this strong, and we’re more than happy to reassess the situation if something has gone wrong.

SnapWireless Team

Oceniono na 5 z 5

Perfect for travelling home and abroad


Perfect for travelling home and abroad
This new charger / power bank design is great. Once charged just seperate the top charging part from the battery to save space and go out sightseeing for the day. The ability to charge multiple devices at once is great when you get home and plug it into to the PowerPoint for the next days adventures. The retractable charging cord is a great addition when charging and using the phone at the same time.

22 stycznia 2026
Opinia niezależna
Logo SnapWireless

Odpowiedź od SnapWireless

Thanks so much for taking the time to leave this review Chad. Really glad to hear the detachable design and retractable cable made travelling that bit easier. Sounds like it did exactly what it was designed for. Appreciate the support and hope it joins you on many more adventures 🔋✈️

Oceniono na 5 z 5

Fantastic must-have product for overseas travel

Having bought the original PowerPack Universal several years ago, I recently bought 3 units of PowerPack Universal 2 for myself, partner and daughter. The upgrade has so much improvements, including option to have Lightening cable or x2 USB-C cables, the extendable cord, the ability to magnetically separate the units to reduce weight/size. Comes in great color options too, so we don't fight over whose charger belongs to who ! Real gamechanger for overseas travel with clever adaptors to suit whichever country you may be in. Thank you Snap for a great product !

14 grudnia 2025
Opinia niezależna
Logo SnapWireless

Odpowiedź od SnapWireless

Thanks so much for the kind words. We’re really glad to hear you’re enjoying the product and that it’s been working well for you.

It’s always great to hear how people are using our gear day to day, especially when it comes to travel. Appreciate you taking the time to leave a review and for supporting SnapWireless.

Oceniono na 1 z 5

DO NOT BUY

DO NOT BUY! Product arrived faulty and took weeks to organise a replacement as such poor communication. Was asked to send video after video of 'fault', and then when replacement arrived it was faulty as well. Took weeks to organise a refund.
They use AI for customer support! Only when I spoke with a 'human' did the issue get sorted out! Took over 2 months to get a refund.
I paid a higher price thinking I'd get a better product, but that wasn't the case!

3 listopada 2025
Opinia niezależna
Logo SnapWireless

Odpowiedź od SnapWireless

Thanks for sharing this. I’m really sorry for how frustrating this experience was, especially dealing with faulty units and a long refund process. That’s not what we want for our customers.

At the time, we were transitioning to a new support system, which led to delays and poor handovers. Since then, we’ve tightened how faults, replacements and refunds are handled so this doesn’t happen again.

I understand your frustration around communication and appreciate you raising it. If there’s anything still unresolved, feel free to reach out directly and I’ll make sure it’s looked after.

Oceniono na 1 z 5

Snap wireless website over states how good the product is…

Only five star reviews on their website – and when you start looking elsewhere, the real problems begin to become apparent.
I’m in Vietnam and I need to spend my entire time propping up the charger so it will charge because it doesn’t sit in the wall properly as it’s too heavy to hold itself. It takes forever to charge and the cord is too short.
Disappointed that there is no USB port and in the end we had to buy a 1 m cable and an adapter for the appliance.
On the plus side it does actually charge the phone quite quickly – it’s recharging the adapter that takes forever!

10 stycznia 2026
Opinia niezależna
Logo SnapWireless

Odpowiedź od SnapWireless

Thanks for sharing your experience. I’m sorry to hear this has been frustrating, especially while travelling. That’s not what we want when the product is meant to make things easier on the road.

We understand the feedback around weight, cable length and charging behaviour, and this has been shared with our product team as it’s helpful for future improvements. I do appreciate you calling out that it charges the phone quickly once connected.

If you’d like, feel free to reach out to our help desk with a bit more detail and we can look at whether there’s a fix or option that might help while you’re away.

Oceniono na 1 z 5

5-in-1 SnapWallet does not work

Purchased the SnapWallet 5 in 1 Wallet Power Bank from Westfield Marion thinking that it was a great idea but the product does not work.
- It does not stay on - switches off after one minute.
- Apple 'charge ring' does not work.
- 'Find my' does not work.

Have contacted customer support to be only answered by an AI bot demanding complex videos showing problem.

Not recommended - do not purchase their products.

3 stycznia 2026
Opinia niezależna
Logo SnapWireless

Odpowiedź od SnapWireless

Thanks for sharing this. I’m really sorry to hear the SnapWallet hasn’t worked as expected, especially after buying it in store. That’s understandably frustrating.

What you’re describing isn’t normal behaviour for the SnapWallet, and we’d like to properly look into it and get this sorted for you. If you’re open to it, please reach out to our help desk with your proof of purchase or head to the popup team and we’ll make sure a team member reviews the case and helps organise a resolution.

Appreciate you raising this and giving us the chance to fix it.

Oceniono na 1 z 5

Bad Customer Experience

bought 2 luggage tags
1 stope working inside 3 months
request a replacment got bot responce and the a video request for a prodit to show it was not chargin or work

never got repacme or refund off
Bad Customer Experience

1 czerwca 2025
Opinia niezależna
Logo SnapWireless

Odpowiedź od SnapWireless

Thanks for sharing this. I’m sorry to hear about your experience, especially having the TRVLR tag stop working so quickly and not getting the replacement or refund you were expecting. That’s understandably frustrating.

We don’t want anyone left without a resolution, and this isn’t how the process should end. If you’re open to it, please reach out to our help desk with your order details so a team member can review this properly and make sure it’s sorted.

Thanks for flagging this so we can look into it properly.

Oceniono na 1 z 5

I recently purchased a powerbank

I recently purchased a powerbank, however it is not compatible with my mobile so wanted to send it back for a refund. I had not conformation of my order and no paperwork sent with the charger. This was purchased through afterpay. Now they are saying my order number is wrong and no record of my order, even though i have sent screenshots of afterpay and postal delivery. Now i am not even getting any return coms. 🤬🤬🤬

23 grudnia 2025
Opinia niezależna
Oceniono na 1 z 5

Traceable luggage tag…

I ordered a traceable luggage tag on 15 Nov. According to my ‘SHOP’ app it was returned to sender 2 weeks later (having not been delivered). I left a phone message and sent an email trying to sort out the problem. No response.
I was notified today that the item was delivered on 11 Dec (as a priority) to Eastern Creek NSW. 😩
Not my address. What’s going on Snap Wireless. Very poor!

15 listopada 2025
Opinia niezależna
Oceniono na 4 z 5

I recently bought 3 of the new…

I recently bought 3 of the new chargers, and gave 2 as Xmas gifts. On my one the wireless charging doesn’t work, The cables work, and the power bank is charged. I contacted company and got a bot which said customer service would follow up. I was sceptical, and originally posted a poor review, but am back to update and amend, they were help and fixed my issue. So, pleased with the product.

7 grudnia 2025
Opinia niezależna
Oceniono na 1 z 5

Customer service is non-existent

Is there anyway of contacting this company? I bought 3 power banks and 1 is faulty and their live chat is unresponsive. It has been 2 days and no one got back to me. I thought they were a good company with ads littered the internet.

2 grudnia 2025
Opinia niezależna
Oceniono na 4 z 5

the 6 in 1 travel power bank (powerpack…

the 6 in 1 travel power bank (powerpack universal 2) is very good, comes with different adapters which is great for when you’re travelling overseas. however the battery life itself is a bit poor only lasting 1 and a bit full charge. I had expected a little better but nevertheless a great product!

3 grudnia 2025
Opinia niezależna
Logo SnapWireless

Odpowiedź od SnapWireless

Thanks for coming back to update your review. I’m glad we were able to help get the wireless charging sorted and that you’re now happy with the charger.

We appreciate you giving us the chance to fix it, especially after the initial hiccup, and thanks again for choosing SnapWireless and sharing your experience.

Oceniono na 1 z 5

If i could give this company 0

If i could give this company 0. Do not waste your time. All their business focus is on marketing but have not received any item nor received a refund. It has been close to 3 weeks. Scam.

7 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

Love these products

Love these products
I have bought a few items from snapwireless and I use all of them. No more worries about bringing lots of charging cords away, keeping everything to a minimum. Great website to navigate with really helpful 'how to' videos. I have just bought the car charger and my task today is to install. This will be a great addition.

15 listopada 2025
Opinia niezależna
Oceniono na 1 z 5

False Marketing Black Friday Sale

Their products are fine to be fair as I bought couple of products from them already. However, I just like to raise a concern with their website promos. I have joined and participated on their promos and never had the chance to win anything. And today, they have this Black Friday sale. It was mentioned that the first 10 orders will have a refund. I have set an alarm 5 minutes before they initiated the Sale online and I have placed an order just 2 minutes after the launch of their Black Friday sale. I contacted their IG contacts and they told me that I was just right on time when I placed my order and someone will get in touch with me. But come on, its been few hours now and I did not get any calls or been contacted by anyone from their company. I believe these so called promos are just false marketing, I am bit disappointed as I am expecting with a local business can be dodgy with local consumers. They might just pick someone they personally know to get the promo. But this unfair.

7 listopada 2025
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej