Smooch Wedding Rings Recenzje 

351
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Huge thank you to Nicky and Lou for making this part of our wedding experience AMAZING! For going above and beyond there jobs to make us feel so special and delivering our perfect rings. My fussy Husb... Zobacz więcej

Oceniono na 5 z 5

I can't say enough about these wonderful people. Approachable, friendly, so helpful and informative. I will be recommending this company to everyone who will listen to me. Thanks so much Alison!

Oceniono na 5 z 5

We had a fantastic experience choosing our wedding rings with Nick at Smooch. From the moment he arrived, he made us feel completely at ease and took the time to understand exactly what we were... Zobacz więcej

Oceniono na 5 z 5

I reached out to Nick at smooch to design my custom engagement ring, he took me through each stage and made the process so easy and enjoyable. Nick has a real passion for the craft and was so tran... Zobacz więcej

Informacje dotyczące firmy

  1. Obsługa ślubów

Informacje przekazane przez różne źródła zewnętrzne

Smooch doesn't have shops - we bring our collection of beautiful wedding rings to your home. Every ring is made to order and guaranteed for life. See our website for more details - www.smoochrings.co.uk


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

351 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 100% z negatywnych recenzji

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4,6

Wszystkie recenzje

(351)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 41

Napisz recenzję
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Oceniono na 5 z 5

Great quick and easy service.

Great quick and easy service.
My ring became damaged after 2 years.
I emailed to enquire about what to do and was kindly asked to send video then post back to get this sorted.
Was kept up to date through out the whole time.
My ring is amazing again / thanks!

8 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

So today we found our wedding rings and…

So today we found our wedding rings and I cannot recommend Nick Richards enough for coming to our home and helping us choose the very items that we will look at every day for the rest of our lives.

I knew I would find our rings through him when I met him at my first wedding fayre, he is so warm, welcoming and full of knowledge on the rings. He has listened to our journey and helped us find rings that our perfect for us. Nick has shared a memory with us that we will never forget. A truly, unforgettable experience.

29 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

Pauline (Merseyside) a credit to Smooch!

We met Pauline at the Liverpool Wedding Show and arranged an appointment with her a few weeks after meeting. She is an absolute credit to Smooch; we were made to feel so at ease both times even though I was so indecisive she let me take as long as I needed and offered her advice. She is so personable and genuinely made the whole experience so enjoyable and special. I never felt rushed or like I was taking too much time, and genuinely could have sat chatting to her for hours!

We had others appointments just to see other price points and ring variations but Smooch won every time and frankly even if other suppliers had been more expensive we'd have likely still gone with Smooch thanks to Pauline! She never once pushed us to make a decision, she explained the whole process clearly and constantly made sure we were both happy with our choices.

So thank you Pauline, you're amazing and we can't wait to receive our rings next August!

15 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

should of reviewed 13 years ago

This review has been 13 years in the making (sorry it took so long)!. I had never heard of smooch before and I'm glad I found them when it came to picking out my wedding ring! I had already had my engagement ring and it was platinum but luckily they also supply palladium which is a bit more reasonable than platinum price wise. The came to my home, went though all the customisation options and delivered mine and my husbands wedding rings. All perfectly beautiful. That was 13 years ago. This year I emailed them as they do lifetime resizing and re coating. I needed my wedding ring resized and on the off chance, asked if they would re size my engagement ring too... even though I had not purchased my engagement ring from them... the wedding ring resize was free and it was only a token fee to resize my engagement ring. I will happily be ordering my eternity ring from them too in the near future. Amazing company, amazing service... I would recommend to everyone and anyone. Perfection

13 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

Smooch Wedding Rings

The whole Smooch process to help us find our wedding rings was amazing - Nick was amazing help and bringing boxes of different kinds of rings to our house for us to try on was convenient and really helpful when I had no idea what kind of ring I wanted. We were then kept up to date throughout the process and they were delivered quickly. We’d recommend Smooch to anybody looking for affordable wedding rings with great service.

20 września 2023
Opinia niezależna
Oceniono na 5 z 5

We received our wedding rings last…

We received our wedding rings last weekend and couldn’t be more delighted. Fitted perfectly and amazing quality. Cant wait to show them off on our big day.

Efficient communication when needed and gorgeous rings.

12 stycznia 2024
Opinia niezależna
Oceniono na 1 z 5

AVOID ELSE YOUR LEFT WITH TROUBLE AND BILLS

Our ring arrived 3 sizes too small... 3!! Literally 0 contact from Smooch, they only give you an email address which they selectively ignore. They say they fix any issues or resizing, they don't because you can't get hold of them. Diamond fell out 2 weeks after the wedding. Had the ring checked by an established jewelers who advised it was garbage and we had been ripped off.

23 marca 2024
Opinia niezależna
Logo Smooch Wedding Rings

Odpowiedź od Smooch Wedding Rings

The information that you have given is incorrect and untrue.

Firstly, we have never received an email from you, as you have told us that you had no access to your emails from the end of January. We answer all emails the same day and often within the same hour. It is most surprising to hear that a simple email from any device couldn't be sent to us regarding the sizing issue. I believe the issue was the incorrect ring size, which we would have sorted in 5 days. I am also not sure why you were not able to put the ring in the post to us, with the enclosed re-sizing card that we send out with each ring. You had 2 months to either send us an email or return the ring, and you chose to do neither.

You have now threatened us with solicitors letters and also told us that your local Jeweller said the ring was shit. We sell thousands of rings a year and look forward to receiving the solicitors letter, as well as the letter from your local Jeweller.

As per our telephone conversation, we're more than happy to rectify any issues and resolve any problems. It is a real shame that you chose to go down this aggressive route, when this could have been sorted out in days.

Best Regards,

SMOOCH

Oceniono na 5 z 5

Highly recommend 10/10

We originally went with Smooth to custom design my wedding band and opted to have my engagement ring reset in platinum. The service we received was second to none and the prices were also very good.

Fast forward 5 years and we approached Smooch to discuss upgrading the diamond in my engagement ring. Again they were extremely supportive and the communication between Stephen and Damian was fantastic, even with my multiple questions they consistently came through.

Highly recommended 10/10

1 lutego 2024
Opinia niezależna
Oceniono na 5 z 5

Couldn’t recommend Nick & Sue at Smooch…

Couldn’t recommend Nick & Sue at Smooch 💋! I loved the fact they come to you! So we didn’t have to close our business or it take up time at the weekends! Nick came to our business and it was so simple and easy! There was so much choice! Whole thing from start to finish was just easy. Which is exactly what you need when you’re trying to plan a wedding. 5 stars from us! Xxx

10 stycznia 2024
Opinia niezależna
Oceniono na 5 z 5

Excellent service

We met Nick at a wedding fayre and then had the pleasure of his company from the comfort of our own surroundings. We were not pushed into anything and when given the freedom to browse at the selection of rings in your own time makes the whole experience so much better. We discussed what we wanted and our forever rings were chosen so effortlessly. Highly recommend

18 stycznia 2024
Opinia niezależna
Oceniono na 5 z 5

Nick was great not pushy at all in to…

Nick was great not pushy at all in to buying anything !! We were spoilt for choice and we chose our forever rings in the comfort of our own home !! Beats going from shop to shop until you find the right one !!! Thanks again nick you are a star !!

21 stycznia 2024
Opinia niezależna
Oceniono na 5 z 5

10/10 amazing service.

Nick was so knowledgable, approachable and understanding. Smooch rings had an amazing selection of rings to try on and look at, as well as being able to personalise almost anything! The prices were so reasonable and Nick was open about these from the get go. A really amazing and enjoyable experience, choosing our wedding rings. Thank you, Nick. Would recommended over and over again.

10 stycznia 2024
Opinia niezależna
Oceniono na 5 z 5

10/10, exceptional experience

What can I say, Smooch rings have been absolutely stellar throughout the whole process of choosing, ordering, and delivering our rings. My wedding band had to be custom made due to the shape of my engagement ring, and they made it as smooth and as painless as possible! The turn around was super quick, and the customer service has been absolutely excellent. Absolutely faultless and I would not hesitate to recommend them! Stephen has been particularly lovely throughout the process, and has been extremely responsive to any queries we had. Cannot recommend enough!! If you want exceptional customer service, a smooth journey to get your wedding rings (even custom made), at really reasonable prices - choose Smooch!

16 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

Wedding rings

We had a home visit from Nick today to pick our wedding rings. Nick was really helpful and personable. He offered advice and spent time with us to make sure we both found a ring we liked while helping us to stick to our budget. There was a large range of rings, and the process was all really straightforward!

20 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

Great service

We were visited at home by Nick, who travelled some considerable distance to accommodate us.
He was friendly and helpful, offering advice and guidance but at no point was pushy.

We found the whole experience relaxing, highly enjoyable and personal to us and would highly recommend.

9 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent

We first met with Solomon in July 2023 and were really impressed with the amount of rings on offer and that they could be altered to our style and needs. He was really friendly and willing to go above and beyond to make sure we had the rings we wanted. Our rings arrived today and they're just as we expected, perfect fit too. Cannot wait for our wedding and to wear them.

11 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

Purchasing wedding rings is so…

Purchasing wedding rings is so important! It’s a big step towards the big day! We were overwhelmed with what to do and our experience with Nick was just amazing! He let us check out what we liked first, always ready to give an opinion when needed, but didn’t push us at all! He loved meeting our cat Mars! Even when Mars decided to climb in his bag for a bit! It was a lovely, personable experience and we couldn’t have happier to have our choices in Nick’s hands! Thank you so much for making this the smoothest experience!

31 października 2023
Opinia niezależna
Oceniono na 5 z 5

Got what I asked for

I have a trilogy engagement ring so I needed to get my wedding ring made to fit. Great communication throughout from all parties involved and love my final ring.

26 października 2023
Opinia niezależna
Oceniono na 5 z 5

Pleasurable experience

Had Nick come round this morning to choose our wedding rings. He made my other half feel relaxed and not pressured in anyway. It was like having a chat with a friend. We actually both found something we liked and was also practical for our jobs which is a first.

15 października 2023
Opinia niezależna
Oceniono na 5 z 5

Made a dream come true

From my initial enquiry all the way through to delivery the team were exemplary! I asked for a simple wedding band but made using the melted down rings of my passed on family members. What they provided was of the upmost elegance and simplicity and everything I wanted. Fantastic pricing for such beautiful craftsmanship. Thank you team smooch!

1 sierpnia 2023
Opinia niezależna

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