Thankyou for my smart post box . It is very good quality and does exactly as I wanted it to . I now no longer worry about parcels being left on the door step in the rain and on show . The guys that de... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I have never received anything so well packaged for transport - and that includes fragile items too! Box is very well made and was easy to fit. I made a template from cardboard to mark the hole dri... Zobacz więcej
Reakcja na opinię
Great product, works well and we have one now at our holiday let as well. Good service with no hassle from the company, delivered as expected. Its always nice to find that when you re order something... Zobacz więcej
Reakcja na opinię
Bought: Smart Parcel Box® Personalised Extra Large This item came fairly quickly and I immediately cemented it into its place. It proved its worth next day for the arrival of our first parcel. Be a... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Smart Parcel Box®
Napisane przez firmę
Installed in over 100,000 homes and businesses, Smart Parcel Box® has quickly become the UK’s leading delivery box solution. Established in 2015 and designed in the UK, our wide range includes an exclusive collection of secure delivery boxes suitable for all needs in a choice of colours, sizes and styles. Smart Parcel Box® is brought to you by Homescapes, a leading and well-respected British online retailer of top-quality homeware.
Our committed team of engineers and designers works to create the best and most secure boxes on the market. Browse the largest selection of parcel boxes and stay ahead of delivery industry changes - whilst always considering design and functionality - with Smart Parcel Box® .
Smart Parcel Box® owners are supported by a dedicated customer care team based in the UK to help with any queries.
Tried & Tested for Reliability
- Over 100,000 installations for homes and businesses.
- Installed in more than 500 cities across over 10 countries.
- More than 98% positive feedback across various platforms.
- Dedicated UK Customer Service Team – Email, Chat & Telephone Support.
- Shipped direct from our UK-based distribution centre.
- Over 3 million households enjoy Homescapes (our parent company) products in the UK.
Smart Parcel Box
Napisane przez firmę
- Easy and Secure Deliveries
- Enjoy more freedom with Smart Parcel Box. Couriers scan the unique barcode as proof of delivery. Built with strong galvanised steel. Secure, tamper-resistant delivery chute. Holding compartment is accessible only with your unique key. Arrives fully assembled and easy to install.
- Expertly Engineered
- An exclusive collection of 5 variations, expertly designed. Powder coated to a high specification in 7 colours. Ensuring your parcel box complements your property.
- 3-Year Warranty
- We provide a three year warranty for any manufacturing defect, and for the performance of the powder coating against rust.
- Dedicated Customer Care - Phone-Chat-Email
- For any questions or queries about products or orders, get in touch with our friendly customer care team. Contact us via email, phone or website chat.
- Free Delivery
- We are pleased to offer free standard UK delivery by courier for all orders. Over 95% of orders are dispatched the same day the order is placed.
The Smart Parcel Box Commitment
The UK’s Leading Delivery Box Solution
Our Mission
We work to engineer solutions for the public’s worries about missing parcels and failed deliveries. At Smart Parcel Box we craft top-quality products and deliver quickly, with an impeccably polite service, at a very reasonable price.
Our Commitment
- To provide customers with the best quality parcel boxes, manufactured to the highest ethical standards.
- To pioneer industry-leading innovations in home delivery.
- To provide accessible and friendly UK-based customer care and telephone support.
All products are in stock and dispatched from our Midlands-based distribution centre. Over 98% of orders received are shipped out within one working day. We only use reliable delivery partners for a quick, safe and efficient delivery.
Should you happen to want to return your parcel box, the process is quick and hassle-free. As soon as your return is received, refunds are processed quickly. Details of how to return your parcel box can be found within your delivery and on our website.
Dane kontaktowe
Units 12-14 Waterfall Lane Trading Estate, B64 6PU, Cradley Heath, Zjednoczone Królestwo
- 0121 368 0051
- support@smartparcelbox.com
- smartparcelbox.co.uk
4,6
Doskonała
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The box itself is of poor quality
The box itself is of poor quality. The front door does not lock and to open you have to pull from the bottom of the door. The back door is very difficult to open and close, the key is very easily soon going to get stuck in the lock, again need pull or push from the bottom to open and close. Very disappointing product
5 listopada 2024
Odpowiedź od Smart Parcel Box®
Dear Julieann,
Thank you for your review.
We are very sorry to note your comments. We can see that you have contacted us directly, following this feedback. We are currently addressing the matter and will ensure a swift resolution for you.
Smart Parcel Box Support
A well made and absolutely fit for…
A well made and absolutely fit for purppse product.Well made and promptly delivered.
11 grudnia 2024
Odpowiedź od Smart Parcel Box®
Hello Patricia,
Thank you for your kind words!
We're thrilled to hear you're happy with the product and our delivery service. We strive to provide high-quality products and timely delivery, and your feedback is greatly appreciated.
Smart Parcel Box Support
Lock did not work replaced with out…
Lock did not work replaced with out quibble
New one arrived and was easy to fit all good many thanks
9 grudnia 2024
Odpowiedź od Smart Parcel Box®
Hello Graham,
We appreciate your feedback and are glad to hear that the replacement lock arrived quickly and was easy to install.
We try to provide our customers with a positive experience and are pleased that we were able to resolve the issue promptly.
Smart Parcel Box Support
Fail to meet delivery date. 48 hours, turn into weeks.
After placing my order which was meant to be deliver within 48 hours, a week and half and still no sign of my order. Yodel which was meant to deliver my order and when you called, all you get is an AI machine.
Very disappointed overall!
5 grudnia 2024
Odpowiedź od Smart Parcel Box®
Dear Wayne,
Thank you for your valuable feedback.
Unfortunately. due to the festive period, logistical services have been impacted which unfortunately was beyond our control. We can see that since leaving this review, delivery has now been made and we hope you are pleased with the SPB. Please be assured that we shall be addressing your comments internally to improve any communication matters going forward.
For future reference, our dedicated Customer Care team are always on hand and happy to help with any queries. We can be reached on 0121 3680051 (9am - 5pm, Mon - Fri) or email - support@homescapesonline.com.
Thank you once again for your review.
Smart Parcel Box Support
Very helpful during our purchase in…
Very helpful during our purchase in changing colours etc many thanks Steve and Maggie
20 listopada 2024
Odpowiedź od Smart Parcel Box®
Hello Steven,
We are so glad to hear that you had a positive experience with our team.
Our dedication to customer satisfaction is a testament to our commitment to providing excellent service.
Smart Parcel Box Support
Really impressed with the product and…
Really impressed with the product and delivery on point
11 listopada 2024
Odpowiedź od Smart Parcel Box®
Hello Andrew,
We're thrilled to hear you were impressed with our product and delivery!
It's our goal to provide exceptional experiences for every customer.
Smart Parcel Box Support
Great piece of kit
Great piece of kit, really solid and does the job perfectly. Just a bit pricey.
20 listopada 2024
Odpowiedź od Smart Parcel Box®
Hello,
Thank you for your kind words and for taking the time to share your experience.
We're thrilled to hear that you're happy with the product's performance. We appreciate your feedback on the price and will take it into consideration for future offerings.
Smart Parcel Box Support
Good product
Helpful with phone enquiry. Easy ordering. Good product promptly delivered.
15 listopada 2024
Odpowiedź od Smart Parcel Box®
Hello Clare,
Thank you for your kind words.
We are delighted to hear that you had a positive experience with our company. We strive to provide excellent customer service and we are glad that you found our team helpful and our products to be of high quality.
We appreciate your business and look forward to serving you again in the future.
Smart Parcel Box Support
Odpowiedź od Smart Parcel Box®
Hello Carol,
We appreciate your kind words and are glad you were satisfied with the speed of delivery and the quality of the product.
Smart Parcel Box Support
Really pleased with our post box
Really pleased with our post box. Fits a decent sized parcel and keeps the post safe from my naughty post chewer dog.
11 listopada 2024
Odpowiedź od Smart Parcel Box®
Hello Tessa,
We're so happy to hear you're pleased with your post box.
It's great to know it's keeping your mail safe from your furry friend!
Smart Parcel Box Support
Very easy to order
Very easy to order - very quick delivery and good quality item - definitely recommend and would use again
23 października 2024
Odpowiedź od Smart Parcel Box®
Hello,
Thank you for your review.
We are very pleased to hear that you found the website easy to use and that it arrived on time.
We hope to hear from you again soon!
Smart Parcel Box Support
Great product.
22 października 2024
Odpowiedź od Smart Parcel Box®
Hello Ewan,
Thank you for your review.
We are very pleased to hear that you are happy with your new Smart Parcel Box.
We hope to hear from you again soon!
Smart Parcel Box Support
We’ve been considering purchasing a…
We’ve been considering purchasing a parcel box for sometime as delivery firms standard standard practice seems to be leaving parcels on doorsteps unsecured.
We considered a number of option Smartbox was a competitive price with no home assembly.
17 października 2024
Odpowiedź od Smart Parcel Box®
Hello Michele,
We understand your concerns about the security of deliveries. It's important to feel confident that your parcels are safe.
We appreciate you considering our Smart Parcel Box and appreciate your feedback on the price and ease of assembly.
Smart Parcel Box Support
Una buenísima compra, empresa seria y productos de calidad
Compre un buzon grande para poner en el exterior de la casa y despreocuparme de los repartidores. El producto es de muy buena calidad, y todo el proceso de compra ha sido sencillo y la empresa muy responsable.
30 października 2024
Odpowiedź od Smart Parcel Box®
Hola,
Gracias por sus amables comentarios.
Estamos muy contentos de saber que está satisfecho con el servicio general que hemos proporcionado.
Esperamos volver a tener noticias suyas pronto.
Smart Parcel Box
Great product
Great product, would be 5 stars if instructions were decent and detailed, and spare nut and washers included.
29 października 2024
Odpowiedź od Smart Parcel Box®
Hello Owen,
Thank you for your valuable feedback.
We shall be addressing your comments internally and apologise for any inconvenience. For future reference, our dedicated Customer Care team are always on hand and happy to help with any queries. We can be reached on 0121 3680051 (9am - 5pm, Mon - Fri) or email - support@smartparcelbox.com
Thank you once again for your review.
Smart Parcel Box Support
Odpowiedź od Smart Parcel Box®
Hello Mr R S Wain,
We appreciate your kind words and are glad to hear you had a positive experience.
Smart Parcel Box Support
Odpowiedź od Smart Parcel Box®
Hello Chris,
We're thrilled to hear you received your order quickly and in good condition.
Thank you for taking the time to share your positive experience.
Smart Parcel Box Support
Great service and product
Very quick indeed and great customer service when contacted before ordering.
24 października 2024
Odpowiedź od Smart Parcel Box®
Hello Diane,
We're thrilled to hear about your positive experience with our service.
We strive to provide quick and efficient service, and we're glad our customer service team was able to assist you before your order.
Smart Parcel Box Support
Great product and fast and efficient…
Great product and fast and efficient delivery service.
8 października 2024
Odpowiedź od Smart Parcel Box®
Hello Mr Treharne,
Thank you for your kind words.
We're thrilled to hear you enjoyed our product and delivery service.
Smart Parcel Box Support
Great product, great service!
I bought my first Smart Parcel Box in 2017, and I have been very impressed with it, however I decided to upgrade to an ex-large SPB. When the new SPB arrived there was crush damage on the top front corners. I contacted Richard at SPB, and he arranged delivery of a replacement box that arrived the following day, and they also collected the old SPB. The new box was perfect, and was installed in less than an hour. I am very happy with the product. Excellent customer service, thank you.
17 października 2024
Opinia niezależna
Odpowiedź od Smart Parcel Box®
Hello,
We are delighted to hear that you are happy with your new Smart Parcel Box.
We understand that receiving a damaged product can be frustrating, and we appreciate your patience and understanding. We are pleased that Richard was able to resolve the issue quickly and efficiently. We strive to provide excellent customer service and are glad that you were satisfied with the experience.
Smart Parcel Box Support
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.