Someone called Ann emailed me straightaway because she wasn't able to understand me cos of my speech impairment And emailing each this morning has made it a lot easier to do this that there is a... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We contacted Smart Cover to have our boiler serviced as per our maintenance contract and received a phone call the same day offering us service dates that week. The service, arranged by James Peter... Zobacz więcej
I am very pleased with the service provided. The whole boiler service process went smoothly and without any problems. Everything was handled professionally, efficiently, and clearly from start to... Zobacz więcej
My company have done a number of Boiler services and repairs for this company and never been paid over £2,000 due. Strathclyde Heating & Utilities Smart Cover passed jobs to Repair Network Na... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Smart Cover is a UK-based insurance provider specialising in home emergency cover - Boiler breakdown protection, Heating cover and Appliance Breakdown cover. Fairly priced with great customer support and our UK-wide network of approved engineers - giving homeowners and landlords genuine peace of mind when the unexpected happens.
Dane kontaktowe
Citibase, 42 – 44 Clarendon Road, Watford, WD17 1JJ, Watford, Zjednoczone Królestwo
- 03333449559
- enquiries@smart-cover.co.uk
- smart-cover.co.uk
4,2
Dobra
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 31% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I recently had a claim for my washing…
I recently had a claim for my washing machine with Smart Cover, and I’m pleased to say the process was handled smoothly from start to finish.
The cash settlement was processed efficiently, and everything was clearly communicated throughout. I’d especially like to thank Katherine Hayes, who was my claims handler, for her support and professionalism. She kept me informed at every stage and made the whole experience straightforward.
Overall, a positive experience and I appreciate the service provided.
20 kwietnia 2026
Opinia niezależna
Odpowiedź od Smart Cover
Hello Waqas,
Thank you for your detailed feedback. We’re pleased to hear that your washing machine claim was handled smoothly from start to finish and that the cash settlement process was completed efficiently.
It’s great to know that Katherine Hayes provided professional support and kept you informed throughout, helping make the experience straightforward. We’ll be sure to pass on your kind words to her.
We appreciate you taking the time to share your experience.
Kind regards,
The Smart Cover Team
I had a quick response and the matter…
I had a quick response and the matter was dealt with promptly ijhh
16 kwietnia 2026
Opinia niezależna
Odpowiedź od Smart Cover
Hello Elizabeth,
Thank you for your feedback. We’re pleased to hear that you received a quick response and that your matter was dealt with promptly.
We appreciate you taking the time to share your experience.
Kind regards,
The Smart Cover Team
The engineer showd up when they said…
The engineer showd up when they said they would be here I was impressed how quick I was sent a message to say that my repair had been logged and they would be in touch with the date and time a engineer would be here to repair my washer dryer they arrived and carried out the repair swiftly very pleased with how it all went from start to finished thankyou smart cover
16 kwietnia 2026
Opinia niezależna
Odpowiedź od Smart Cover
Hello Theresa,
Thank you for your feedback. We’re pleased to hear that the engineer arrived as scheduled and that you were kept informed throughout the process from logging your repair through to arranging the visit.
It’s great to know the repair on your washer dryer was completed quickly and that you were happy with the overall service from start to finish.
We appreciate you taking the time to share your experience.
Kind regards,
The Smart Cover Team
Odpowiedź od Smart Cover
Hello Arzaan,
Thank you for your feedback. We’re pleased to hear that you’re happy with our customer support team.
We appreciate you taking the time to share your experience.
Kind regards,
The Smart Cover Team
Useless policy
Useless policy. No claim approved although within the range of what this policy was to cover. I cancelled it as it was a waste of money.
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Smart Cover
Hello,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with the outcome of your claim and that the policy did not meet your expectations.
All claims are assessed in line with the policy terms and conditions, and decisions are based on the cover available under the agreement.
We would also like to assist further, however we have been unable to locate any policy or claim details under the name used in this review. If you still require support, please contact us with your policy number or additional identifying information so we can review this for you.
We’re happy to help and ensure your concerns are fully looked into.
Kind regards,
The Smart Cover Team
Excellent experience
Excellent experience. Submitted a claim early afternoon and an engineer had repaired the leak by 7.30pm. Thank you.
13 kwietnia 2026
Opinia niezależna
Odpowiedź od Smart Cover
Hello,
Thank you for your feedback. We’re delighted to hear that your claim was handled quickly and that an engineer was able to attend and repair the leak the same day.
It’s great to know you had an excellent experience, and we really appreciate you taking the time to share it.
Kind regards,
The Smart Cover Team
First Class Service
Be Smart Breakdown Cover I highly recommend, I received a first class service when iv used this service previously and again today, when my car broke down i was kept fully informed about the arrival of breakdown recovery, I’m a very happy customer and will buy from this company when I need to renew.
Thanks
Co.Antrim Resident
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Smart Cover
Hello Caz,
Thank you for your feedback. We’re delighted to hear that you received a first-class service and that you were kept fully informed throughout your breakdown assistance.
It’s great to know you’ve had consistently positive experiences with us, and we really appreciate your recommendation and continued trust in Smart Cover.
Kind regards,
The Smart Cover Team
Hotpoint washing machine
Kathrine Hayes dealt with my claim for new Hotpoint washing machine, she was kind,courteous and helpful and made me comfortable with the process thank you Katherine hayes.
11 kwietnia 2026
Opinia niezależna
Odpowiedź od Smart Cover
Hello Semran Mustafa,
Thank you for your feedback. We’re delighted to hear that Katherine Hayes was kind, courteous, and helpful throughout your claim and that she made the process comfortable for you.
We really appreciate you taking the time to share your experience.
Kind regards,
The Smart Cover Team
The gentle who dealt with my queary …
The gentle who dealt with my queary ( David williams ) was most helpful ,and polite . He did his job professionaly
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Smart Cover
Hello Angela Mcalpine,
Thank you for your feedback. We’re pleased to hear that David Williams was helpful, polite, and dealt with your query in a professional manner.
We appreciate you taking the time to share your experience.
Kind regards,
The Smart Cover Team
Very informative
Very informative. Listens to specific instructions regarding time for appointment. Keeps us in touch with parts ordered and when to expect repair.
Katherine Hayes very helpful, even with a very bad phone line, she rang me back. Still a very bad line, so maybe just a fluke today.
7 kwietnia 2026
Opinia niezależna
Odpowiedź od Smart Cover
Hello Steve,
Thank you for your feedback. We’re pleased to hear that you found the service very informative and that Katherine Hayes was able to support you effectively by keeping you updated and even calling you back when there were issues with the phone line.
We also appreciate your patience regarding the connectivity issues during the call, and we’re glad we were still able to keep you informed throughout the process.
Thank you for sharing your experience.
Kind regards,
Great back office function as well as…
Great back office function as well as on site support.
23 marca 2026
Opinia niezależna
Odpowiedź od Smart Cover
Hello Steve Jackson,
Thank you for your feedback. We’re pleased to hear that you were satisfied with both our back office function and the on-site support provided.
We really appreciate you taking the time to share your experience.
Kind regards,
The Smart Cover Team
WASHINGTON MACHINE REPAIR SAMSUNG
I had a very positive experience with Smart Cover when dealing with my washing machine breakdown. The process was handled efficiently from start to finish, and everything was clearly explained.
A special thanks to Katherine Hayes, who assisted me throughout the claim. She was professional, responsive, and made the whole process smooth and stress-free.
The repair was arranged quickly, and I was kept updated at every stage. Overall, I’m very satisfied with the service and would definitely recommend Smart Cover.
24 marca 2026
Opinia niezależna
Odpowiedź od Smart Cover
Hello Alex Gerardo,
Thank you for your feedback. We’re delighted to hear that your washing machine breakdown was handled efficiently and that everything was clearly explained throughout the process.
It’s also great to know that Katherine Hayes provided professional and responsive support, making the experience smooth and stress-free for you. We’re pleased that you were kept updated at every stage and are satisfied with the service received.
We really appreciate you taking the time to share your experience and for your recommendation.
Kind regards,
The Smart Cover Team
How wonderful the company is very helpful in providing asdestance with clainl
Very helpful spoke 2 David who was very helpful assisting me with my claim
24 marca 2026
Opinia niezależna
Odpowiedź od Smart Cover
Hello Kathleen McAvinney,
Thank you for your feedback. We’re pleased to hear that David was very helpful in assisting you with your claim and that you were satisfied with the support provided.
We appreciate you taking the time to share your experience.
Kind regards,
The Smart Cover Team
Good customer service
Good customer service, friendly and efficient, job completed satisfactorily.
22 marca 2026
Opinia niezależna
Odpowiedź od Smart Cover
Hello Brian Wilson,
Thank you for your feedback. We’re pleased to hear that you received friendly and efficient customer service and that the job was completed satisfactorily.
We appreciate you taking the time to share your experience.
Kind regards,
The Smart Cover Team
Thank you David Williams for your help…
Thank you David Williams for your help in sorting my request for repairs for my goods.
Very much appreciate your time and understanding to get problems resolved
SMSUR025203
Thank you
17 marca 2026
Opinia niezależna
Efficient service
Efficient service, nice people to deal with, everything done
17 marca 2026
Opinia niezależna
David was really helpful in advising me…
David was really helpful in advising me when I would get my policy documents via email resent as I had misplaced the original policy information. He also helped to get my boiler service appointment request activated. Thank you for your great service and understanding.
Mr Sajjan
12 marca 2026
Opinia niezależna
Buy with confidence!
I have been a customer for few years and I can say the service is great! Claims take few days, etc but that is normal. I have peace of mind that things will get sorted. Katherine Hayes was the staff member who helped us this time around with our washing machine (faulty pump) and Katherine kept us informed of how things were progressing constantly. Thank you!
7 marca 2026
Opinia niezależna
Odpowiedź od Smart Cover
Hello Andres,
Thank you for your kind feedback and for being a valued customer for the past few years. We’re pleased to hear that your claim for the washing machine was handled smoothly and that Katherine Hayes kept you informed throughout the process.
Providing clear updates and giving our customers peace of mind when things go wrong is very important to us, so it’s great to know this was your experience.
Thank you for choosing Smart Cover Insurance.
Kind regards,
The Smart Cover Team
Good service but hard to get through on a sunday
Excellent service from David Williams who was always patient and helpful. It was not easy to get in touch in a Sunday - the system made you stay in hold for hours and sometimes didn't even allow you to connect. I was also a little surprised at being asked to pay for half of the repair, even though it was less than the £500 cover and did not accept paying for half of the original call out cost given my policy has no excess. The contractor Suresh/Sammy was excellent - punctual and experienced.
1 marca 2026
Opinia niezależna
Odpowiedź od Smart Cover
Hello Simon,
Thank you for taking the time to share your detailed feedback. We’re pleased to hear that David Williams provided patient and helpful support, and that the contractor delivered a punctual and professional service.
We’re sorry to hear about the difficulty you experienced reaching us on Sunday and appreciate you bringing this to our attention. Your comments regarding accessibility and the repair charges are valuable and will be reviewed as we continue to improve our service and communication.
Thank you again for your feedback and for choosing Smart Cover Insurance.
Kind regards,
The Smart Cover Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.