Slingshot Recenzje 

Awful customer service and contracts requiring 30 days notice - they still charge the month ahead, irrespective of when notice period starts. Been trying to get the refund I'm owed for 8 weeks.
Use them with caution.

Terrible customer service. I changed companies and did not receive an email saying that I owed them $18 and they have ruined my credit rating for it. If they had rung me, or resent the email I would have easily paid. $18 is not an issue, I believed we were square.

Go with trustpower for your internet, way better customer service.

Today I had the unpleasant encounter of a door-to-door salesman coming to my house, trying to get me to sign a contract without even explaining it. He also tried to come in the door (weird).

From the very start I said that I couldn't make any decisions for the household - I'm not the only one living here, I live with other people who might not agree with signing up to Slingshot.

He asked if I wanted fibre, I said yes - he said cool sign here we can give you highspeed fibre and connect it next week.

I said no I'm not signing a contract. He said nah it's just to get you fibre... we'll just send you an email, put your details here, show me your ID, show a bank statement with your name on it or a power bill, and sign here and we'll send you an email about it all. I read the form and it wasn't a quote it was a contract!

These shady practices are bringing NZ down as a country. Awful practices.

Slingshot has made my Grandmothers life very difficult since she joined them. They cut off her phone for a whole month over Christmas and charged her for that month. I let them know multiple times that she is 90 and that is her only way of contacting an ambulance but they didn't seem to care. They cut her phone off again last week without warning and then told us it was our fault that it wasn't working and if we didn't fix it they'd send out a technician and charge us a huge amount for it. That was the last straw and we have now changed companies

Overall the service we were getting wasn't horrible, had them a year for broadband wasn't amazing but for what we were paying we were happy. Bundled with power on the second year, the power was fine but the broadband was terrible. Extremely slow and always had issues of it being connected without internet. When speaking to customer service it was always somebody else fault never them who was providing the service. At the end of the day that was fine we just would not be continuing with them - lesson learned find someone better. I called up mid Jan this year to let them know we would be stopping our power from the 26th of Jan and would not be continuing our contract for broadband with them after it ended in March. I recieved an email back stating that if we canceled our broadband now - even tho we were wanting to cancel it for the end of our contract - we would have to pay $250 for canceling our contract. I called them up to explain the situation and got told the same thing and was told to contact them in March when our contract ended to cancel. Called up now in March and was told we would need to pay another bill as they could not cancel our contract for 30 days as they had a 30 day cancelation policy. I told her we were on a contract and explained when I called in mid Jan I was told to contact them in March etc etc. She said it did not matter and that we could cancel now but it would not officially end for another 30 days. I said fine I don't care anymore I want it canceled either way at the end of the day. I mention the fact we leased a router from them and would need the return bag sent to a different address as we no longer lived at the address listed. She goes to look into it and says that they don't want the router back as it is an older version. I said that's fine but I want it in writing after the debacle I've just dealt with, I got transfered to customer services who just sat there and told me there was no router listed on my account and that I couldn't have one of there routers - while I'm staring at the router sitting in front of me with the slingshot branding all over it. I honestly just want to be done with them but turns out I need to wait another 30 days. Would never go back to them, honestly not worth it no matter how cheap it seems.

These fools still send all comms to my dead mother. 6 years after she kicked the bucket.
We have tried way too many times, sending the death certificate and everything.
What a hopeless organisation they are.

The worst service provider in NZ.
I remember dial-up and it worked better and faster than Slingshot internet. For 24 hours we could not connect on either device. No customer service after 8 pm. Upon finding our modem was operating on 2.4GHz, not 5 GHz, I tried manually resetting the modem. It turned out that our modem operated on slowest and despite it being evidently old modem, they did not agree to replace it. Furthermore, my data has not worked since Feb 16th. Today I found out we have no internet at home, no data, I called them and got told "We will send new modem." Just like that. After being on the phone three times over 45 minutes. I disagreed and said we would cancel due to paying for the worst service ever. ZERO APOLOGY, moreover, the person said "You have to give us 30 days."
Never have I ever in my life experienced worse customer service than at Slingshot.
Avoid at all cost.

Couldn't even get internet, took it to work to try, a nice guy on phone this morning, but handed me on, no one had rung me back, not paying the $250 to cancel it!! Doggy

Worst ISP I have experienced. Poor customer service. Hard to contact. Not interested if you encounter issues. Raised their prices about 2 weeks before Xmas. Offers nothing to loyal customers. I have picked a new ISP and will never be going back.

There is ZERO support of any kind after 8pm. Nothing will be done by them until 0800 the next day.
Absolutely useless support.
In Aus there is 24hr support.
NZ.. nada. Your on your own.
If the fault is caused by their network, too bad so sad.

Pathetic.
But gotta love how they do their utmost to blame it on the customer's equipment when you do get a hold of someone.

I've been with Slingshot for years and our VDSL wasn't the absolute worst, honestly.

We had fibre installed and it didn't live up to its promises. At all. Download speed was 21.8mbps and upload 42.9 at beginning of December, which was pretty consistent.

Went to another provider after Slingshot sent only a form email in response, and speeds with them are 250.8/167.5 respectively. Both speed tests were taken in the same way, in the same place, using Slingshot's recommended linetest.nz.

I can't believe we struggled through working from home with this horrible product.

I got into this ISP because of a very competitive deal. But the quality of service is impressive, very fast and reliable internet. They offer an option for family filter, which is really critical for families.

Also, customer support was really fast and responsive. I am very happy with my decision to go with Slightshot.

I recently signed up to a power and internet bundle (59.99 p/m as opposed to $89.99). A few days after signing up and having internet connected I receive my first bill, for full price. It should have been discounted but apparently because Slingshot can't manage the onboarding of multiple services they are promoting, the customer has to wear the cost of it and pay for somethign they did not agree to. Contacting customer service, they are beyond useless and not willing to help in any way, have emilaed three different people so far with same results. Worst customer experience to date.

Worst customer service, the manager didn't have integrity, when asked to change address they changed my plan and asked me to pay more! Sent me a modem when I clearly mentioned not to, and charged me for that too. It seems that slingshot is all about creating more hassle for customers and making their lives difficult. Had to go back and forth every month to request a correct invoice! Too much stress! Will never recommend.

Bad internet speed and constant loss of connection. Long wait times for customer support and then constantly hang up on when supposed to be on hold. Difficult at every interaction particularly when trying to leave and return modems. Would not recommend.

Absolutely a shambles! With slingshot for 10 months and had so much trouble moving house. They got the ICP number incorrect and charged me for someone else’s home. In the meantime my power was disconnected just before Xmas. They failed to put a stop to my previous rental power even though I had provided at least 2 weeks notice of my intention to move. After I moved they assured me every was good to go. I then arrived home a few days later with no power connection. Every time I’ve tried to contact Slingshot I get a different story. The latest is an email of one sentence say we will not be your provider now find someone else. I was locked into a 12 month contract with Slingshot for 12 months and this doesn’t expire until February. When I queried this they then said I was locked into broadband nothing else. Why would I want to say with them now. I still have a bill to pay on some else’s ICP number and a warning that my services will be it if I don’t pay it! It’s not my power as currently my power is unmetered because Slingshot has stuffed this up too! Please don’t use Slingshot, avoid them at all cost. They are a nightmare to contact and to get a straight answer from. As I write this I received another notification to pay for a ICP number property that does not belong to me. I’m completely stuck.

This is a scam company. They charge me $89per month for 100/50 speed.

Super poor tech support. No one person could tell me why my internet is slow. I have cancelled with them and went with 2degree. I tried to send back their router and there is clear instruction and I had to find the tracking number myself to book the courier pick up. This is probably the worse internet provider i have been with in NZ. PLEASE STAY AWAY FROM THEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Been without internet for a week they keep saying they will come around to fix our cable but they don't. Have been nothing but patient but their customer service is terrible and has wasted so much of our time.

Very deceitful promoting discounts but hiding information in terms and conditions. The broadband prices on fixed term are higher than elsewhere open term. Slingshot sent me a notification that monthly broadband price is going up. When I switched to another provider they charged $250 early termination.

Bad
They are now starting to charge for Modem at $5.00 per month and voicemail at $1.39
All this used to be free before.
The charges are applied without any notification or prior notice of any changes.
Also the overall charges for internet g]has gone up and they seem to slow the speed down every month until bill is paid, even though you are a month in advance with internet payment.