Slingshot Recenzje 

I'm leaving one star but I wanted to leave 0. bad service when you want to cancel they take revenge and cut your internet before the deadline , we always pay all bills on time and they cut it before it expires and blocked it so that the other company can not release it

Hideous customer service, that's if you can even contact them. Half of the links on their customer portal don't work - including online support, and Ts & Cs. Almost impossible to get out of if you find a better deal, you have to be prepared for nearly a week of battling. Avoid, avoid, avoid.

Took money out of my account even though I had cancelled my account. Almost impossible to contact, have waited for over an hour to speak with someone, have being 1st in queue for over 30 minutes. Not good enough Slingshot.

We have been out of wifi for over a week now. Been having issues with our Slingshot provided modem for months and finally it broke so called Slingshot to arrange a replacement. They said it would arrive within a few days - firstly that's pretty terrible service if we are still paying for internet. Should have arranged an overnight courier. Nothing arrived for a week so called again and they said our issue hadn't been lodged. Said they would send a new one asap. Still waiting. In the meantime, spent nearly $200 on expensive phone data. They said they would compensate us for the wifi but not for our phone data. Just such a poor experience with a really average company. Would not recommend Slingshot to anyone

Horrible customer service, no care at all for the customer. Expensive. Just stay away.

Very poor customer service not answer phone calls 📞
Very bed internet service
Very expressive power

I took the bundle deal with Slingshot. March the power went up. Since then I tried everything possible to save power, more cowboy wash than shower, more takeaways than cooking, tv and internet on at night most plugs is off. Fridge gets turned off during the week too. Heatpump goes on maybe once a week for a few minutes. It makes no difference in the power bill. With Meridian I never had to live like this. Switch is not always better😡

I must say they got very poor service and poor connection. Only 2 members are using internet at home and still it was buffering. Even at night connection gets lost. Complaint about this for many times with no proper solution.
Then forced to change the connection to other service provider, slingshot then forwarded a full bill even though I used only for 15 days.

they have the worst customer service, you can't even find out what's going on. they have been charging me casual mobile while i have a plan and then telling me in a rude way that i can dispute it if i like. But what am i disputing. they are ok if you don't need to talk to them and dispute anything, but it's really not worth the hassle.

MOST UN-PROFESSIONAL FIRM IN NZ!!! I cancelled my account with them three months ago as they were unable to provide the service I required, at that point I was in fact $60 in credit with them. The incompetents there keep sending me bills!!!! I don’t even have any service from them , I’m absolutely fed up with them. I don’t recommend them , in fact I advise people NOT ato use them !!!!!!

Initially great, but once speed and connectivity issues started they take no ownership or accountability of the problems, leave you on hold for way too long and do not fix the issues, but never offer any compensation for the terrible experience. If you have a choice, go elsewhere

My flatmate stupidly signed a year contract for internet and power through these cowboys lured in by $250 credit and I found out later the're charging us 36c per kilowatt and the competition is 30-40% cheaper across the board. When I rang them to say look you're charging us too much for power I'm looking at breaking my contract can you work out a better rate for us they rudely said no you're already getting a discount on your broadband as a bundle which by the way is still more expensive than some providers with the discount. A 4x person household would save about $150 a month by shifting power providers. What rogues

Cold call from a customer service rep. They are appalling over the phone. Do not actively listen to you - which is silly when they are trying to get you to jump ship. To make things worse when you say you’re not interested, they call you again a few hours later and try to do the same thing. When you try to explain what happened and that you have been called , they carry on with their script??? To make matters worse when you try to tell them again they don’t listen. I told “Joseph” the rep - you’re not listening to me and he hung up. SMH lol. Terrible customer service

A nightmare to deal with, they deny I cancelled and are trying to charge me extra

I had a terrible response to moving home experience with Slingshot. Was informed a week an advance that my move would be sorted, had a phonecall saying they couldn't find my ICP number, eventually found it so an email came that everything was ready to go. The move day came and no power. Phoned on the day of move, they informed would take 3 hours to connect, nothing, phoned again couldn't find my address, phoned again,had my address so another 2 hours, phoned again they had not receive my request so was sending someone else,phoned again to find that no one worked after 7pm so waited until 9pm for another contractor, unrelated to Slingshot after yet another phonecall, Wells came out and reconnected our power!! Wells is contracted to Mercury power!! So at 10pm on a cold Sunday night, we eventually got power connected. Will never use this company again and DO NOT RECOMMEND THEM! they charged me for connection fee that I had no idea I was paying for and only apologized for the inconvenience. Was long time user but when it came to moving home, the Most frustrating company I have ever dealt with, for someone who was loyal to them. Never again. Have moved to Frank Energy and I am happy again.

Terrible service! Do not use these guys for anything! Avoid at all costs. They are almost impossible to get hold of. They don't mention notice periods when you are going to leave them for another provider, and I still can't even find in their "Terms and Conditions" where it even advised of 30 day notice periods. We were assured we'd get a partial refund if changing part way through the month we'd paid, but then they tried to bill me for an entire new month even when I wasn't their customer anymore. And refused to give the refund. Total rock show, would never ever go back or recommend these guys.

Promise you Joining offers and when you're locked into a 12 Month Contract don't Honor them, avoid!

Impossible to communicate with. Do not stick to agreed rates and will add extra charges in before contract has ended, they do not fix this and takes weeks to get any response. Nothing but a scam, they should not be allowed to operate. DO NOT SIGN UP.

Very disappointed with the service. I have tried to call/email them many time to ask for my account issues and they have never response until i change provider. Then they send me a bill for more than $300 early termination fee. Why didn’t they response to my old issues.

I finished my contract. They owe me a refund for the last bill and won’t reply. I have the router that they say they will charge me for unless I return it in the postage bag they supply, and 4 months on I’m a staircase unit for the device. I will never sign with them again