Very poor! Raised the price several times for the trip which was to the location closer than the original one, changed the baby car seat to a booster (!), horrendous phone support. Used them previousl... Zobacz więcej
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Zobacz, co mówią recenzenci
Very reliable service especially for those who traveling with children, booked at 7pm the day before the fight, request confirmed within 5 mins by giving them a call. Phoned 15mins before arrival. Chi... Zobacz więcej
Reakcja na opinię
I called around for the best rates and came across Sky Maxi Cabs. I hired a 7 seater Maxi cab to transport me from Lane Cove to Ultimo. Driver Mohamad was wonderful and helpful. The trip cost me $89 i... Zobacz więcej
Reakcja na opinię
Being a first timer requesting a disability taxi, I had no idea what services were out there. The staff member who took my call was very courteous and helpful. He was very patient as well as the drive... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Maxi Cab Service for @sydneyairport, Groups, Cruise or event @sydolympicpark @sydneyoperahouse using Taxi Maxi Cab in @sydney. #maxicab #bookonline www.skymaxicabs.com.au
Dane kontaktowe
75 Knox Street, 2192, Belmore, Australia
- +61291725504
- bookings@skymaxicabs.com.au
- skymaxicabs.com.au
3,3
Średnia
173 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 66% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Good planning, slightly annoying aftertaste.
Pros: booking and communication was great.
Price was agreed upfront, got messages and reminders of booking.
Cons: Driver decided to charge a 10% surcharge based I was paying by card, and not cash. either make it clear at booking time, or educate your drivers that it is not cool.
22 czerwca 2023
Odpowiedź od Sky Maxi Cabs
Hi Yoann, thank you for your feedback. We apologize for any inconvenience caused by the surcharge. Please contact our customer service team so they can assist you in resolving this matter.
Excellent service driver was on time…
Excellent service driver was on time driven safely I strongly recommend to use this service again
22 czerwca 2023
Opinia niezależna
Odpowiedź od Sky Maxi Cabs
Thank you for your kind words, David! We're thrilled to hear that you had an excellent experience with our service. Our drivers always strive to be punctual and ensure a safe journey. We appreciate your recommendation and look forward to serving you again in the future!
The driver was over 35 minutes late for…
The driver was over 35 minutes late for an airport transfer. Almost missed my flight, also wrong pick up spot, made us walk with our 8 suitcases far.
18 czerwca 2023
Odpowiedź od Sky Maxi Cabs
Hi Brianna, we apologize for the inconvenience caused by the late arrival of our driver and the confusion with the pick-up spot. We take your feedback seriously and will use it to improve our services. Please contact our customer service team so that they can assist you further.
reliability
Very reliable service especially for those who traveling with children, booked at 7pm the day before the fight, request confirmed within 5 mins by giving them a call. Phoned 15mins before arrival. Child seat was ready(requested when booking) .Driver was experienced with airport route.will use again
17 czerwca 2023
Odpowiedź od Sky Maxi Cabs
Hi Hao, thank you so much for your positive feedback! We're thrilled to hear that our service was reliable and convenient for your family, and that our driver was experienced and prepared for your arrival. We look forward to serving you again in the future!
Driver was late and couldn’t find the…
Driver was late and couldn’t find the apartment. Then was trying to convince me not to use a baby seat even though I requested one and needed one. Baby seat didn’t have an anchor point connected which I didn’t know until we got there. Was late to the airport due to driver being late which is hard with a child with a disability.
15 czerwca 2023
Odpowiedź od Sky Maxi Cabs
Hi SM, we're sorry to hear about your experience. We apologize for any inconvenience caused. Please contact our customer service team so we can address the issue and find a suitable solution for you. Thank you for bringing this to our attention.
Sky Maxi Cabs
Sky Maxi Cabs: Disappointing experience. Only giving 2 stars instead of 1 because the driver was friendly and tried his best. I booked via email which was smooth enough. Made it clear how many child seats and ages of children. Got the confirmation email which only showed 1 baby seat, not 2 or 3 child seats as requested. Sent an email straight away to clarify and also asked for quotes for further bookings. No reply. Waited a couple of days. No reply. Online chat - no response. Phone - no one available. Emailed support AND booking email addresses again. No response. Online chat again - got Franky who confirmed he would put the two child seats on both trips. Taxi arrives - said wait in priority section so we lugged everything there. He couldn’t get in (it was busy). Said go to express section, which I couldn’t find. He did try and find us. Tried priority again, back and forward, kids and luggage in tow at 830pm. He eventually made it to priority and there were no suitable childseats at all!!! Taxi was falling apart.. warning lights flashing. But driver was nice enough and drove cautiously. Finally made it to hotel around 930pm after landing at 8pm to cold preordered room service. I cancelled my second trip with them. I sent an email to cancel and asked for confirmation- no reply.
In the end used 13CABS maxi taxis multiple times. App is awesome and set price. Tracking shows how far away they are. 13CABS MAXI taxis were all pristine and lovely drivers. Use them instead.
7 czerwca 2023
Opinia niezależna
Odpowiedź od Sky Maxi Cabs
Hi, thank you for your detailed feedback. We are sorry your experience did not meet expectations. This is not the standard we aim to deliver at Sky Maxi Cabs. We understand the importance of correct baby seat arrangements, timely communication and a smooth taxi Sydney airport pickup, especially when travelling with family.
We are glad to hear our driver was helpful, but we take your concerns about communication, vehicle condition and child seat setup seriously. Our maxi taxi Sydney service is built around reliable airport transfers, clean vehicles and properly fitted baby seats, and we clearly missed the mark in your case.
We are reviewing this booking internally with our team to improve response times and ensure all maxi taxi Sydney airport bookings are confirmed accurately. Please contact us directly at support so we can investigate and assist further. We appreciate your feedback and the opportunity to improve.
Odpowiedź od Sky Maxi Cabs
Hi Joe,
Thank you for your kind words! We're delighted to hear that you had a great experience with our customer service team and that we were able to provide reliable and on-time service. We truly appreciate your recommendation. If you ever need any assistance in the future, please don't hesitate to reach out.
Best regards,
Sky Maxi Cabs Sydney
Very happy with the service today
Very happy with the service today! The driver arrived 45mins early which was great since we got off our cruise before booked time. Will happily use again.
7 czerwca 2023
Odpowiedź od Sky Maxi Cabs
Hi Guy, thank you for your positive feedback! We're glad to hear that our driver arrived early and that you were happy with our service. We look forward to serving you again in the future!
Polite and Helpful
Polite and Helpful
The driver waited for us at the airport when we got delayed. He helped us with the luggage and dropped us safely at home.
4 czerwca 2023
Odpowiedź od Sky Maxi Cabs
Thank you for your kind words, Ramila! We're glad to hear that our driver was able to assist you and ensure a safe journey home. If you ever need our services again, please don't hesitate to reach out!
A for Amazing
Amazing service amd Amazing communication. Both deivers friendlyand helpful. Even did a drive by to petrol station for a late night icecream. Definitely be using them again.
1 czerwca 2023
Odpowiedź od Sky Maxi Cabs
Thanks for your review. We are glad you had such a great experience with Sky Maxi Cabs. Our maxi taxi Sydney team always focuses on friendly service, clear communication and making every trip comfortable and flexible for our customers. It is great to hear our drivers went the extra step to help during your journey.
Whether it is a late night trip, group travel or a taxi Sydney airport transfer, we always aim to provide a smooth and reliable service with clean vehicles and professional drivers.
We appreciate your support and look forward to serving you again on your next maxi cab Sydney or airport transfer booking.
Odpowiedź od Sky Maxi Cabs
Thank you, Daniel! We're glad to hear you had a fast and efficient experience with our driver. Safe travels!
Great service top bloke
25 maja 2023
Odpowiedź od Sky Maxi Cabs
Thanks, David! We're thrilled to hear you had such a positive experience.
Excellent customer service
Excellent customer service. To avoid to pay very high surcharge on the card it is highly recommended to pay in cash.
21 maja 2023
Odpowiedź od Sky Maxi Cabs
Thank you for your kind words, Jeffrey. We're thrilled to hear you had a great experience with our customer service. Your tip about paying in cash will be helpful for others too.
Best service
Punctual, reliable, courteous, polite overall the best service for transporting you family (including babies) friends or for business
23 maja 2023
Odpowiedź od Sky Maxi Cabs
Thank you, Anis! We're delighted to hear you had such a positive experience with our service. Your kind words motivate us to keep delivering our best for all occasions.
Odpowiedź od Sky Maxi Cabs
Thank you, Donald! We’re pleased to hear you had a punctual and smooth journey. Your feedback is greatly appreciated!
Great service
Great service, driver called when he was on the way, arrived on time and made our special occasion more enjoyable not having the burden of driving, price was exactly what was quoted. Very happy with this service, i am recommended this company to all my friends.
5 maja 2023
Odpowiedź od Sky Maxi Cabs
Thank you, Ines! We're thrilled to hear you had a great experience and that your special occasion was more enjoyable. We appreciate your recommendation to your friends.
The taxi driver was late and car was disgusting
The taxi driver was late, smell as cigarettes and we were expecting a child capsule for a 6 month old instead we got an older childs car seat which was deteriorated and disgusting.
Trips to the airport are crucial; families plan ahead and time id paramount. Traffic or not the driver already should know this and not apologising over something that is your job. My family and I stayed in the cold for 30 minutes waiting for the taxi to arrive.
Please make sure drivers and taxis are in good condition as the prices you charged for at least deserved an upgrade van and carseat.
2 maja 2023
Odpowiedź od Sky Maxi Cabs
Carlos, we're very sorry for your experience. Your feedback is important to us. Please contact our customer service to address this issue, and we will work to ensure it doesn't happen again. Thank you for bringing this to our attention.
Timely arrival
Timely arrival. Assistance for loading and while we organised numbers in each vehicle. Ease of booking
24 kwietnia 2023
Odpowiedź od Sky Maxi Cabs
Thank you, Donna! We’re thrilled to hear our timely service, assistance, and booking process met your expectations. Looking forward to serving you again!
Ok, had to call to confirm the driver was coming.
Ok, I had to call to confirm the driver was coming.
24 kwietnia 2023
Odpowiedź od Sky Maxi Cabs
Thank you for your feedback, Heather. We apologize for any inconvenience and appreciate your patience. We're continually working to improve our communication.
Odpowiedź od Sky Maxi Cabs
Thanks, Bill! We're thrilled to hear you had a smooth and timely airport transfer. Safe travels!
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