I still haven’t received my order. I’ve contacted the support email THREE times asking for an update and NO ONE has responded. Horrible experience.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered the K beauty essential kit, where you get a cleansing oil, water based cleanser, toner, sheet mask, essence and moisturiser. It’s such w great introductory kit into Korean skincare, and my s... Zobacz więcej
Reakcja na opinię
Arrived safely and packaged well. Second time buying the products and it does what it says. Brilliant service thankyou skin library. I had alot of age spots splattered on cheeks and after using this... Zobacz więcej
Good prices, order arrived quickly after purchase. Excellent products - I quite like the fact it's a curated selection rather than every product under the sun, it makes it easier to find something goo... Zobacz więcej
Informacje dotyczące firmy
- Sklep z kosmetykami
- również w kategorii:
- Sklep z produktami dla zdrowia i urody
Informacje przekazane przez różne źródła zewnętrzne
Shop our specially curated selection of innovative Korean Skin care products. UK Delivery is £2 or get Free shipping on all orders over £25. FREE samples with every order. Sign up to get exclusive access to discounts, K-beauty events and exciting content!
Dane kontaktowe
Ashley Road, N17 9LZ, London, Zjednoczone Królestwo
- skinlibrary.co.uk
4,2
Dobra
244 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
only place i will shop for my skincare!
11 października 2021
Great product
Great product and my third order. Lovely travel sizes too. Excellent customer service and prompt delivery
8 października 2021
Skin care for men :)
This was my second time ordering from Skin Library and I was really happy with my package again. The products have been great so far and I’m already seeing a difference in my skin after about a week of consistent use. Delivery was also under a week which was great but I had to pay extra import taxes, although I’m not too sure about what the rules on that are for Switzerland so will look into it. It would be nice if there was perhaps a point systems or something of the sorts that could contribute towards discounts on future purchases. Also love that every order comes with samples of other products as well. All in all, big fan of skin library and would definitely recommend to blogs. Website is also really helpful in explaining different products especially useful for a guy like me who is still relatively new to proper skincare and trying to learn as much as I can.
25 września 2021
Dear Skin Library
Answer very fast at email. Got amazing products.
Beautifull experience
22 września 2021
Odpowiedź od Skin Library
Hi Gabriella,
We are terribly sorry to hear this has happened with your order and have created a horrible experience on your first shop with us.
We take pride in our customer service, so we do apologise that we have fell short on this rare occassion.
Please refer to your email with us as we have requested information on this unfortunate incident to help us look in to it further.
Kind Regards,
Skin Library Team
Nice range at good prices
Good prices, order arrived quickly after purchase. Excellent products - I quite like the fact it's a curated selection rather than every product under the sun, it makes it easier to find something good that is right for me. Lots of products available in smaller sizes so you can try them before buying full product to see if it works for your skin - I tried some mini versions of AXIS-Y products (having never bought from the brand before) and think they are super. Will likely return to buy full size versions of the same. COSRX cica powder also fab and lower priced than elsewhere I looked.
19 września 2021
Cleaning toner
Very good service. Really good product will shop with Skin Library again.Thankyou
30 sierpnia 2021
Excellent products and service
Skin library are always punctual and care about the customers.
22 sierpnia 2021
Excellent service
I have no complaints. I was tracking my parcel and it arrived when it was suppose too. I was more than happy with the products and I will be ordering with them again.
17 sierpnia 2021
I loved the products that I ordered and…
I loved the products that I ordered and everything came so quickly. Will definitely order again!!
11 sierpnia 2021
Loved this site!!
Loved this site!!! They always have the best Korean products, with fast shipping and always doing sales! Love skin library
7 sierpnia 2021
Accurate product descriptions and fast…
Accurate product descriptions and fast delivery with tracking.
4 lipca 2021
Hi still waiting on the refund from my…
Hi still waiting on the refund from my order or confirmation it was sent back but the order was nice it came in a good condition and everything and they always send me freebies. Still bummed about the refund though.
9 czerwca 2021
Odpowiedź od Skin Library
Hi Renee,
Thank you for taking the time to leave us a review, we would love to get to the bottom of this. To help us investigate what has happened, can you please email our team at hello@skinlibrary.co.uk with your order number as the subject? Please also include when you had requested a refund and the reason for the refund.
Kind Regards,
Skin Library Team
Great service and help my first time…
Great service and help my first time ordering and I for free mask!
7 maja 2021
my items barely had any product in them…
my items barely had any product in them which was disappointing. the tube felt half empty.
6 maja 2021
Odpowiedź od Skin Library
Hi Fahreen,
We are sorry to hear we did not meet your expectations on this occasion. We would love to discuss this with you further, so please do reach out to us at hello@skinlibrary.co.uk.
I am so pleased with my shopping…
I am so pleased with my shopping experience I can’t praise Skin Library enough.
Id been searching for some new Korean skincare, but found websites would only stock one or two of the items I wanted, Skin Library had them ALL and more, plus I had free delivery!
I ordered:
- AXIS-Y Quinoa One-Step Balanced Gel Cleanser
- AXIS-Y Dark spot Correcting Glow Serum
- AXIS-Y Cera-Heart My Type Duo Cream
- COSRX AHA/BHA Clarifying Treatment Toner
- COSRX Advanced Snail 96 Mucin Power Essence
- Dear Klairs Freshly Juiced Vitamin E Mask
The delivery was really fast, despite ordering over a bank holiday weekend, and I was so impressed with the items. I also had lots of little complimentary tester items added in which was a lovely surprise!
Would definitely order with this company again!
6 maja 2021
Opinia niezależna
Definitely worth it
I am so happy with my purchase! I bought two face masks, and the package came quite fast. They even put in two freebies which is so cool! Haven’t tried them to see if they help, though
2 maja 2021
Amazing service like always!
29 kwietnia 2021
Doświadczenie Trustpilot
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