SIXT UAE الإمارات العربية المتحدة Recenzje 

I've been a loyal SIXT customer in Europe for years, largely because of the company's excellent service and reliability. Unfortunately, my experience in the UAE has been very different.

I rented a Mercedes-Benz CLA 200 from the Yas Marina Circuit branch. During a drive from Abu Dhabi to Dubai, I experienced several concerning issues: the car repeatedly pulled to the right, vibrated when I lifted off the accelerator, and exhibited unusually harsh, jerky gear changes.

These symptoms made me concerned about the safety of continuing to drive the vehicle, especially with my family.

To SIXT's credit, they arranged a replacement after I contacted their assistance service.

However, I was then informed that I would likely be charged for the missing fuel in the original vehicle (including service fees for refueling and additional charges, not just the pump price), despite its replacement being necessary because of the reported mechanical concerns.

When I called customer service, I was initially told that the charge would apply as normal. After challenging this, I was instructed to contact the original branch for approval to waive it.

I find it deeply disappointing that after paying a premium rental price and dealing with an unexpected, stressful vehicle exchange during my holiday, I now have to spend additional time arguing over refueling charges.

One positive point: Richard at the Yas Marina branch was friendly, helpful, and professional during the original handover. My complaint is not about him.

I am currently awaiting a final resolution from SIXT UAE and will update this review once the matter is settled.

I sincerely hope the company handles this in a manner consistent with the quality and customer service I have previously experienced from SIXT in Europe.

1 star. Extremely disappointing experience with Sixt Dubai (Sheikh Zayed Road branch, Gargash Enterprises LLC), rental agreement 9613397374.

I returned the car (VW Golf GTI) on 12 August 2026 with no damage and no issues – confirmed in writing by Sixt's own Return Summary, which explicitly states "No change in the vehicle's condition was detected."

Despite this, my AED 1,500 security deposit was not refunded for weeks. When I followed up, I received a "Deposit Release Notification" claiming the money had been released – but no such transaction ever appeared on my bank statement. When I pushed further, I was sent a screenshot as "proof" of the refund that showed the amount in a completely different currency (Bangladeshi Taka, not AED) with a status of "Cancelled." This raised serious doubts about whether I was actually being helped by legitimate customer service.

Weeks later, I still have not received clear, verifiable confirmation that my deposit has actually reached my account. For a company of this size, this level of confusion and lack of transparency around basic deposit refunds is unacceptable.

If you rent from this location, keep every document, photograph the car at pickup and return, and monitor your bank statement closely – do not simply trust email notifications claiming your deposit has been released.

Still waiting for an actual resolution.

If I can speak candidly, I would say they are unfortunately total scammers. I had a terrible experience with the DXB Terminal 2 branch.

I rented a luxury-class car for a long-term rental and wanted to extend it by one more week. However, I noticed that the price for the exact same car was cheaper if I started a new contract instead of extending the existing one. So, I went to the Terminal 2 branch to arrange a new contract.

At first, sales guy refused to create a new contract and kept insisting that I extend the current one. I explained that the pricing was much better with a new contract. He then tried to upsell me to a higher-class vehicle for an additional charge. Up to that point, I could understand it as a sales strategy.

However, once he realized I was determined to rent the same car at the lower price, his attitude completely changed. He claimed that I had returned the previous car more than one hour after the grace period had expired, even though I returned it only 52 minutes late. Then, without even checking the vehicle’s existing condition, he walked straight to the wheels, pointed out superficial rim scratches, and charged me AED 1,050. He was also extremely hostile throughout the entire interaction.

After reading many reviews on social media, I realized this was not just one employee acting this way, it appears to be the attitude of the entire branch.

Their prices may look attractive, but they make up for it by charging customers thousands of dirhams for pre-existing damage, even if you have videos proving the condition of the car. They know many of their customers are tourists who are unlikely to pursue legal action.

The Dubai Consumer Protection authorities should seriously investigate this branch. Their business practices do not reflect the standards Dubai is known for.

Also, don’t expect any meaningful support from Sixt Global. This location is operated as a franchise, and the global company was unable to help resolve the issue.

When I arrived to collect my reserved vehicle, I was informed that neither the vehicle I had booked nor any other vehicle in the reserved category was available. As I had arrived approximately 20 minutes early, I told the employee that I was willing to wait until the agreed collection time.

I was then offered an Alfa Romeo for an additional charge, which I declined. After that, I was given a different temporary vehicle. The employee told me to drive home and wait there, as someone would later bring the vehicle I had originally booked and exchange it.

The handover of the temporary vehicle was also extremely unprofessional. I was not given enough time to properly inspect the vehicle for existing damage and had to carry out the inspection alone, without any assistance from a Sixt employee. I was also told to leave the garage as quickly as possible, otherwise I would allegedly not be able to exit without paying an additional fee.

Since then, I have been sitting at home waiting for the promised vehicle exchange. I am supposed to be working and visiting several customers throughout the United Arab Emirates. Who will compensate me for the financial loss caused by this waiting time?

I had originally planned to switch to Sixt in the future, even though I already hold one of the highest customer status levels with another car rental company. Under these circumstances, however, I may as well remain with my current provider.

I consider this handling irresponsible and completely unacceptable. A company such as Sixt should always have an immediate and customer-oriented solution for situations like this. Following this experience, I will most likely not rent from Sixt again.

The customer service was not clear in his communication about some of the fees, they charged me a flat fee for toll where i was told that it will only deduct how many time i use the toll.

The car i rented was in horrible condition with a lot of dents and scratches, when i returned the car they said there is a new scratch on the front bumper but it is small with no charge. 2 days after i received a bill for 840 AED.

Despite sharing a picture and video they still said the scratch is new.

It is not able the money I already have insurance on my credit card that will cover the bill, the issue about how unprofessional.

This is probably the worst car rental company in UAE. The ordeal starts from person taking the calls, very rude and unprofessional. Once the car was delivered, I signed one document and at the time of retuning the car to my shock they charged 20 kms per every extra km which was not told to me while delivering the car or over phone. Had to pay additional AED 5000 for the same. Please take the car service at your own risk.

I had one of the worst car rental experiences I have ever had.

The vehicle I was originally given suffered a battery failure during my rental, leaving me stranded and completely disrupting my travel plans. I lost valuable time waiting for assistance because the car provided was simply not reliable.

To make matters worse, the replacement vehicle was clearly inferior to the original one. Despite the inconvenience, I remained cooperative and did not ask for any compensation.

The most unacceptable part came after the rental ended. I was charged AED 249.38 for fuel, even though the vehicle still had approximately 6/8 of a tank when your staff collected it. Charging an amount that is close to the cost of filling an almost empty tank is simply outrageous and makes no sense. It raises serious concerns about how these charges are calculated.

Instead of taking responsibility for the breakdown of their own vehicle, this company chose to bill the customer with what appears to be an excessive and unjustified fuel charge.

I cannot recommend this company to anyone. Poor vehicle maintenance, poor customer experience, questionable billing practices, and a complete lack of fairness. There are far better rental companies in Dubai—save yourself the stress and rent elsewhere.

A few rim scratches and they have charged me nearly 3000 aed. This company is a joke and they will rob you out of your money. I have been miss informed by gustavo at the sixt desk at terminal 3. The staff are unprofessional. Do not get a rental from them

One of the worst car rental experiences I’ve had. SIXT deducted AED 149 from my account and later told me that the amount is not refundable. The lack of transparency and poor customer service is extremely frustrating.

Customers deserve clear information about charges and refunds before making a booking. Instead, I was left feeling disappointed and misled. I expected much better from a well-known company, but this experience has completely damaged my trust.

I would not recommend SIXT based on my experience.

Sixt car rental continues to ignore my questions around the following. The company charged me AE1,200 for a wheel rim repair that they can not prove I did. The price of a brand new wheel rim in UAE which I have sent a quote for is AED1,200. I have searched a repair quotes and these come in at 1/3rd of the cost which I ahve also shared with Sixt with no response. Bearing in mind no evidence has been provided to me the damage was casued by me as the car was signed in by the agent as accepted on return at the time. There appears to be no way for a foreign visitor to stop being ripped off here.

The counter staff were friendly, clear in their explanations, and processed the paperwork quickly, so there was almost no waiting time.

The staff were exceptional. Dubai was hit by very violent weather conditions and everyone was concerned about my wellbeing. They were incredibly thoughtful and I am very grateful. I would never of made out to my hotel due to the flooding if not for them.

Great experience 👍 very easy and simple procedure and excellent discont for employes from high Management thanks A lot 🙏

It’s very helpful when you travel
Easy
Economical

Shashank at the Sixt counter provided outstanding customer service: professional, helpful, and efficient throughout. Highly recommend him for a smooth rental experience!

I had a very positive experience with Sixt, despite a challenging situation in Dubai. Upon arrival, the office was closed, which was quite unexpected. However, this was handled quickly and professionally. Within half an hour, someone arrived with a car, which I consider excellent service.
A special thanks to Muhammad Raja, who assisted me very well. He was friendly, helpful, and made sure everything went smoothly. Thanks to his efforts, I was able to continue my trip without any further issues.
Overall, I am very satisfied with the service and customer focus of Sixt. Highly recommended!

I rented a BMW and when I got to the counter the representative told me that this car was not available and he would give me another car. I was very disappointed but he did everything to make the experience better and provided us with a stunning car! And we left very satisfied thanks to his service! Highly recommend him!

Very easy booking process, excellent service by Abu bakar & Thasin. Will come again for sure!

The team handled my drop-off location change smoothly and efficiently. The return process was also very smooth and easy. Overall, I had a very good experience.

Great and professional counter staff as always.