Sitters has taken 21 payments from me of approx. £14-15 since 2021 and I haven’t used them. I would like this money back please as I haven’t authorised these payments.
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Peace of mind for parents being able to see prospective babysitters prev experience, DBS checks and parent reviews. Easy to sign up and request a babysitter. Requested in the evening for a babysitter... Zobacz więcej
Reakcja na opinię
We had a fantastic experience with Sitters.co.uk. The service was reliable, professional, and made finding a trustworthy babysitter so easy. Our sitter was warm, punctual, and great with our children—... Zobacz więcej
Reakcja na opinię
A brilliant company! Knowing that someone has been police checked and being able to see their experience is so reassuring. The flexibility of being able to ask for the number of hours wanted is so... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Pomoc w wyborze opieki dla dziecka
- również w kategorii:
- Przedszkole w niepełnym wymiarze godzin
Napisane przez firmę
We've made it our mission to make it easy and safe for families across the UK to access trusted childcare at the touch of a button. You can book daytime childcare, evening babysitting, emergency childminding and hotel childcare online in seconds. Every Sitters childcarer has at least 2 years of professional childcare experience in the UK and is personally selected, checked and referenced by our family, for your family.
Dane kontaktowe
288 House 1 Aston Way , BH12 4FE, Poole , Zjednoczone Królestwo
- 03330 032888
- enquiries@sitters.co.uk
- sitters.co.uk
4,3
Doskonała
709 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
The new platform is awful
The new platform is awful. It matches us with the sitter on the not for us list so I cancelled it because I really don’t that sitter. But I have to pay £5 per cancellation. Then I made a new booking and they forced me to match with a sitter who is highly expensive so I have to pay another £5 for cancellation. When I called they apologized for the inconvenience and will refund it but I still don’t get a refund. Terrible service.
6 października 2024
Opinia niezależna
Odpowiedź od Sitters.co.uk
We apologise for the negative experience you've had with our new platform Amy. We understand your frustration with the matching process and the cancellation fees and we're actively working to address these issues - thanks for your patience and understanding. Please don't hesitate to contact our customer support team if you have any further questions or concerns.
Odpowiedź od Sitters.co.uk
Thank you for the 5 star review 💙
Great Experience for our 2 and 4 yr. Olds!
Our family used this service while visiting London and we couldn’t recommend it enough. The process was incredibly easy and we were always paired with an amazing sitter very soon following our requests - and we had a couple last minute ones too! Everyone that watched our two kids was amazing.
23 września 2024
Odpowiedź od Sitters.co.uk
Hi Tiffany. We really appreciate you taking the time to leave us a review, and are so pleased that you were so happy with our service and the lovely sitters you met during your stay.
Good Service
Really prompt responses and found baby sitters quickly even though it was last minute.
24 sierpnia 2024
Odpowiedź od Sitters.co.uk
Thanks for the feedback!! We are so pleased that we could help out at short notice. Thank you for choosing sitters.co.uk
Sitters is great value
Sitters is great value, and has a good number of qualified, lovely, sitters, even where we are, which isn't the busiest place!
25 sierpnia 2024
Odpowiedź od Sitters.co.uk
Thank you so much for your review. It is wonderful to hear about the lovely sitters that you have had, and your positive experience with our service.
Always a positive experience
Always a positive experience. Excellent communication and service.
19 sierpnia 2024
Odpowiedź od Sitters.co.uk
Thank you for the 5 stars. We are delighted to hear how happy you have been with our service.
After joining
After joining, I received a welcome phone call by a person who was extremely friendly and helpful.
25 lipca 2024
Odpowiedź od Sitters.co.uk
Thank you for the 5 star review, Gabriela. Your kind words are appreciated, and we are always grateful for feedback from our customers.
Brilliant experience and very easy to…
Brilliant experience and very easy to use. Oir first sitter was found within hours and we were very happy with her service.
22 lipca 2024
Odpowiedź od Sitters.co.uk
Hi Paul - thank you for your review. We are very pleased to hear how impressed you were with our service, and your lovely sitter.
Odpowiedź od Sitters.co.uk
Thank you for the 5 star review. We make every effort to provide an easy to use and professional service for our families.
Odpowiedź od Sitters.co.uk
We’re so pleased to hear you found our customer care fantastic and we were able to promptly meet your childcare request. Thank you for your feedback!
Non transparent fees
Non transparent fees, not giving me telephone number apart from a line they don’t answer and ask to leave a message and don’t answer online query.
1 lipca 2024
Opinia niezależna
Odpowiedź od Sitters.co.uk
We are sorry to hear that you are not happy with the service. All charges can be seen under the 'Costs' section of your online account, but if you would like to discuss this further please contact us by email at enquiries@sitters.co.uk
Odpowiedź od Sitters.co.uk
Hi Daniela, thanks for taking the time to leave feedback - we love to hear from families using the Sitters service.
Great site
Easy to use website and booking process.
Good to get confirmation via email and text.
18 czerwca 2024
Odpowiedź od Sitters.co.uk
Thank you for your kind words. We strive to make our website and booking process as easy to use as possible. We're glad to hear you appreciated the email and text confirmations.
A great service
A great service. All the sitters we've had so far have quickly got on well with the kids. The rates are very reasonable given the experience they have
10 czerwca 2024
Odpowiedź od Sitters.co.uk
Thank you for your review, Eleanor. It's great to hear that your children have been so happy with the sitters they have met.
Sneaky underhand payment methods
Sneaky.
Charge you. Not every month for you to notice but every 3.
No receipts
No emails to say payments are coming up
Nothing
Except depleting your bank account little by little and hoping you don’t notice.
Shame on these tactics being used in 2024.
15 czerwca 2024
Opinia niezależna
Odpowiedź od Sitters.co.uk
Hello Gemma - thank you for your review. As per our terms and conditions, your membership does automatically renew every 90 days until we are notified otherwise. If you would like to discuss this further, please contact us at enquiries@sitters.co.uk.
Excellent experienced
Excellent experience
Our experience was great. Sitters was able to find us an excellent minder to look after our kids overnight.
I was really impressed because it was an urgent booking barely less than 72hrs.
11 czerwca 2024
Odpowiedź od Sitters.co.uk
Hello Afeez. It's wonderful to hear how pleased you were with your experience and the excellent sitter you met. We're also delighted that we could assist on short notice.
Sitters is very professional at the…
Sitters is very professional at the same they are comforting . The sitters we have used so far have all been punctual, reached out in advance and are clearly experienced with child work.
6 czerwca 2024
Odpowiedź od Sitters.co.uk
Thank you for taking the time to share your experience with us. As parents ourselves, we know how important it is to provide parents with peace of mind and confidence in our service. It is also lovely to hear how happy you have been with the sitters you have met.
Took the stress of booking emergency childcare
Peace of mind for parents being able to see prospective babysitters prev experience, DBS checks and parent reviews. Easy to sign up and request a babysitter. Requested in the evening for a babysitter for the next day and got a reply within an hour. Took the stress out of booking emergency childcare.
4 czerwca 2024
Odpowiedź od Sitters.co.uk
Thank you for the 5 star review, Gemma. At Sitters, our recruitment team is committed to thorough vetting of our babysitters, guaranteeing that only the best professionals are selected to help you. Also lovely to hear we were able to help out at short notice.
The ease to book the sitter and the…
The ease to book the sitter and the service and professionalism
26 maja 2024
Odpowiedź od Sitters.co.uk
Hello Gbolahan. We appreciate you taking the time to leave this lovely review. Our dedicated customer service team do their best to ensure parents are provided a professional and easy to use service from registration onwards.
Doświadczenie Trustpilot
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