Horrible SimplyLobsters.com
Horrible experience with Simply Lobsters, aka LiveCatch Seafood Warehouse.
I ordered Lobster a week and half in advance of an important dinner party with out of town guests in out of the way Tahoe for Saturday delivery, for an understandable $15 upcharge. I had ordered from this company several times before. However, as I unfortunately discovered, the company had changed hands.
I followed up with Steve five days before delivery. He had credit card issues, and I had to give him my info over the phone. He assured me the lobsters would arrive by Saturday late afternoon.
I received a garbled voicemail on Friday. To review, If he was shipping overnight on Friday late afternoon, there would be no way to arrive on Saturday. The cutoff is 10 am the prior day.
I called Saturday morning. I was told that the lobsters would be delivered to NEVADA Stateline UPS Store (I'm in California) on Saturday by 1:30 PM.
It is a 2 HOUR DRIVE to the UPS store in Nevada on a summer Saturday in Lake Tahoe. The UPS Store info says they close at 3, however, they close at 2. Simply Lobsters NEVER called the UPS store to verify.
I asked repeatedly for the tracking number. Crickets. I NOW had to LEAVE my house guests and drive TWO hours ONE WAY to pick up the lobsters. I couldn't verify they were there, because the email confirm, and the fact that Simply Lobsters did not answer, and the one time I spoke with them, they said they DID NOT have the TRACKING info.
I finally arrived at the UPS store, the clerk, Casey (very nice), told me they were not there. What was the tracking info? Great Question. The lobsters were not there!!!
Now, in addition to missing the day with my special houseguests, I now had to run to the ill equipped market to find something for our special dinner. All of my lobster themed hats, napkins, bibs etc were pointless.
I called an emailed repeatedly. NO Response. On Monday, I finally got through.was given an incorrect tracking number on Monday. No one called me back Saturday. No one called Sunday.
If I had the correct tracking info, I wouldn't have wasted 5 hours driving there, to the market to find something to serve my guest, and then back. No lobsters.
The lobsters arrived on Monday to the UPS Store in Nevada. Dead and Pungent. The driver had to clean out his truck.
Unacceptable.
I was given the run around by Ken, at Simply Lobsters, saying it was UPS fault.
I was finally told they no longer had an account with FEDEX, so could not have delivered to my door on Saturday. I should have been informed when I spoke with Steven to verify the order that it could not be delivered to my door.
I was told I would receive a 12% discount for stealing 5 hours of my day with my guests, the stress and hassle and gas money driving to pick up lobsters that were not there, and having a slap in the face of some lame discount for my troubles.
Never spoke with the owner(s). Never received lobsters. Lost the entire day on a wild goose chase with a house full of guests. Inexcusable.
Lobsters arrived at the UPS store on Monday. Rotting and having suffered a miserable death. Steer Clear!