Sent an email to the information address about the an event at the F1. A girl called Lucy replied straight away with helpful answers and even managed to sort a refund as i had booked the wrong day. W... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
When you intend not to give any support or alternatives to the cancelled kart session you should stop sending these stupid requests for a review. Now you have received 2 times 1 star. If I were you an... Zobacz więcej
The staff member that responded to my query, had looked up my ticket details so her response was specific to me, she was able to offer advice on other issues for me, again tailored to my needs (disabl... Zobacz więcej
Reakcja na opinię
I emailed in with a problem, Sam emailed me back and we had a conversation which was so helpful, eventually going the extra mile for me to get me what I needed. As someone who deals with the public a... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
The ultimate destination for motorsport enthusiasts, thrill-seekers, and unforgettable experiences! We’re renowned worldwide as the home of British Motorsport. From adrenaline-fueled race days to immersive driving experiences, we offer something for everyone. Explore our state-of-the-art facilities, including trackside hospitality, adrenaline-pumping days out, and luxurious Escapade stays for a truly unforgettable getaway. Whether you're cheering from the stands or behind the wheel, Silverstone promises an experience like no other.
Dane kontaktowe
JBC Silverstone Circuit, NN12 8TN, Silverstone, Zjednoczone Królestwo
- enquiries@silverstone.co.uk
- silverstone.co.uk
4,3
Doskonała
1 tys. recenzji
Odpowiada na 93% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Really disappointed
Really disappointed, due to already spending a lot on our tickets my son and I didn’t add the insurance as we thought there was no way we would need to cancel. Had wonderful news my daughter in law in pregnant and due date is 5th July so contacted Silverstone in December as soon as we found out as my son and I were unable to go and told nothing they can do as we didn’t take the insurance. Seems very harsh considering there was plenty of time to re sell and obviously genuine unforeseen reason.
16 grudnia 2025
Opinia niezależna
Odpowiedź od Silverstone
Thank you for taking the time to share your feedback, and many congratulations to your family on the wonderful news of your daughter‑in‑law’s pregnancy.
We are very sorry to hear of your disappointment, and we completely understand how frustrating this situation must feel, especially with such a genuine and unexpected reason for no longer being able to attend. We appreciate you contacting us as soon as you found out, and we are sorry that we were not able to offer a refund or exchange on this occasion.
As outlined at the time of purchase, tickets for the British Grand Prix are non‑refundable unless Ticket Protection is added at checkout. This optional cover is designed specifically for unforeseen circumstances, including medical situations, and is handled by a third‑party provider. Without this protection, we are unfortunately unable to offer refunds or change-of-mind cancellations, even when the situation is entirely genuine. We recognise how difficult this can be in circumstances like yours, and we are sorry for the upset this has caused.
Although we cannot overturn the policy, we do appreciate you taking the time to share your experience.
Thank you again for reaching out, and we wish you and your family all the very best with the exciting arrival in July.
A fast response to my request to…
A fast response to my request to upgrade to grandstand from GAPlus and val was extremely helpful with the whole process many thanks
23 lutego 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your feedback. We are delighted to hear that you received such a fast response to your request. It is great to know that Val was extremely helpful throughout the process. Many thanks for taking the time to share your experience.
Fantastic Service
The response to my query was very quick and helpful. Katie was superb answering my query and was very polite. Always find the enquiries and customer services teams fantastic.
19 lutego 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your fantastic review. We are really pleased to hear that Katie was able to respond so quickly and helpfully, and that she answered your query so politely. It is great to know you consistently find our enquiries and customer service team fantastic, your feedback means a lot to us.
Thank you again for taking the time to share your experience.
Great service …
Great service when you need to chat to someone with any concerns regarding tickets or general advice
19 lutego 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your kind review. We are really pleased to hear you received great service when reaching out. Our team is always here to help, and it is wonderful to know the support you received made a positive difference.
We really appreciate you taking the time to share your experience.
disappointing
said somebody would ring back with my request 7 days later no communication
13 lutego 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your review. We can see that our Customer Service team responded to your original enquiry, but we are really sorry to hear that you have not received any follow‑up regarding the message that was forwarded on. It is disappointing to hear that there has not been any communication. This is not the experience we want for you, and we appreciate you bringing it to our attention. Please contact us to get this raised for you again.
Excellent response by Silverstone
I emailed Silverstone to arrange parking and they responded same day.
I spoke to a lovely lady called Val & she sorted out parking for us. Val was very helpful & a credit to Silverstone.
20 lutego 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your lovely review. We are really pleased to hear that you received a rapid response and that Val was able to arrange your parking so smoothly. She will be delighted to hear your kind words.
We appreciate you taking the time to share your experience and look forward to welcoming you to Silverstone soon.
Brilliant customer support
Brilliant customer support
Sam from the support team was absolutely first class
Made us feel special and valued as a customer
Huge well done and thanks
12 lutego 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your fantastic review. We are delighted to hear that Sam provided first‑class support and made you feel valued as a customer. We will be sure to pass on your kind word, they will mean a lot to him.
We really appreciate you taking the time to share your experience.
Always there for helping Sue was really…
Always there for helping Sue was really good she help me for the pass 3 days … one thing I don’t like it’s the price way to expensive, even for disabled people I paid 330£ for ticket … but anyway I will be there for the 5 times this year and I love it Forza Ferrari we can win again at silverstone just like 2022 and I was there to witness so happy Forza Ferrari sempre e comando
17 lutego 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you so much for your kind review, and for sharing your experience. We are really pleased to hear that Sue was able to support you over the few days, we will make sure your lovely feedback is passed on to her.
We truly appreciate your loyalty in joining us for your fifth visit this year, and it is great to hear how much you love the Silverstone atmosphere.
Thank you again for taking the time to leave your review. We look forward to welcoming you back to Silverstone.
A very good experience with customer…
A very good experience with customer services when sorting out accessible tickets and parking. It is slightly long winded way of buying all the tickets first then exchanging them for the accessible variant and then getting a refund when applicable. Though having proper checks ensures the ticket holders have a genuine disability. I am not complaining at all.
13 lutego 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your kind feedback. We are really pleased to hear you had a very good experience when arranging your accessible tickets. Our team works hard to make the process as smooth and supportive as possible, and it is great to know you felt well looked after. Thank you again for taking the time to share your experience, and we hope you have an amazing time at the event.
The best survive I’ve experienced
The best survive I’ve experienced, always replying to me as soon as possible
12 lutego 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you so much for your kind review. We are really pleased to hear that you have experienced such consistently quick and helpful replies from our team. It means a lot to know our service has made a positive difference.
We truly appreciate you taking the time to share your feedback.
Help per mail, service hotline would be better
Sam is my man ☺️ he reached out to me first by mail and than per phone and solved my problem with motogp tickets just within a day! Thank you.
Although I have to say that it would be a better service, if Silverstone qould have a help-serviceline and not only mail!
11 lutego 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your review. We are really pleased to hear that Sam was able to support you, and that your MotoGP ticket issue was resolved so quickly. We will be sure to pass on your kind words, they will mean a lot to him.
We also appreciate your feedback regarding a dedicated phone helpline. While our current system is designed around email so we can route queries to the right specialist team, as well as to limit our wait times, we understand how helpful a phone service can be.
Thank you again for taking the time to share your experience.
App problem
Had a problem accessing the mobile app, team were very quick to reply and the problem was resolved within half an hour, very helpful
11 lutego 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your review. We are really pleased to hear that our team were able to respond quickly and get your app issue resolved. We appreciate your kind words and are glad we could help.
Karting An offer not to be missed
An offer not to be missed, gokarting at Silerstone with our grandson.
Easy to book no problems and a very good price, don't miss your chance for a great day out
27 grudnia 2025
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your lovely review. We are delighted to hear you the booking process for Karting was easy and that you found the offer such good value.
We really appreciate you recommending the experience, it means a lot to us.
Grace responded promptly and was very…
Grace responded promptly and was very informative
2 lutego 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your feedback. We are really pleased to hear that Grace responded promptly and provided the information you needed. We will be sure to pass on your kind words to her.
We appreciate you taking the time to share your experience.
Great circuit with great support team
Visited this circuit several times before,
including for the F1 and F1 festival. It’s an amazing experience and the support / enquiries team respond promptly and are very helpful.
5 lutego 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your fantastic review. We are delighted to hear that you have enjoyed your visits to the circuit over the years. It is wonderful to know you continue to have amazing experiences at Silverstone.
We are also really pleased that our enquiries team have been able to assist you promptly and helpfully, your kind words mean a lot to us.
We truly appreciate you taking the time to share your feedback, and we look forward to welcoming you back again soon.
Superfast response from Silverstone support team (Nicky - F1 logistics query).
Superfast response from
9 lutego 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your review. We are really pleased to hear you received such a superfast response from Nicky. We will be sure to pass on your kind words, she will be delighted.
We appreciate you taking the time to share your experience.
Query/complaint about GP tickets
I had a query/complaint about the Grand Prix tickets & being charged more for my ticket as an early booker than the latest ticket price being requested. I was expecting to hear the usual guff but was very impressed by both the speed of response & the outcome (a refund of the overcharged amount). Confirmation received within 24 hours. Very impressed.
3 lutego 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your review. We are really pleased to hear that your query about ticket pricing was handled quickly and that the outcome was resolved to your satisfaction.
We appreciate you taking the time to share your experience, and we are glad we could help.
Odpowiedź od Silverstone
Thank you for your great feedback. We are really pleased to hear you received fast, efficient and helpful service. We truly appreciate you taking the time to share your experience.
Accessibility personal assistance
We booked tickets for British GP 2026. Sue was really helpful in processing our personal assistance application. Thanks so much!
4 lutego 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your review. We are really pleased to hear that Sue was able to help with your Personal Assistance application for the 2026 British Grand Prix. We will be sure to pass on your kind words, she will be delighted.
We really appreciate you taking the time to share your experience.
Fantastic service
brilliant customer service we received from
Sue who made sure our booking met all our needs
Thank you once again Sue
5 lutego 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you so much for your fantastic review. We are delighted to hear that Sue provided brilliant customer service and ensured your booking met all your needs. We will make sure your kind words are passed on to her.
Thank you again for taking the time to share your experience.
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